HARMAN Anytime Help Center

C414 XLII Briefcase Dimensions

Published November 14th, 2025 by Gary Brindley

Question: What are the dimensions of the C414 XLII briefcase? Answer: Exterior dimensions with Handle: 11.25" x 8.75" x 5.2".

DMM8 Power Consumption

Published November 22nd, 2025 by Gary Brindley

Question: How much mains power does the DMM8 draw? Answer: Its universal supply consumes up to 75 W from 100–240 V AC, 50/60 Hz.

Crown DCiDA Dante Connection Status in Audio Architect

Published December 20th, 2025 by Gary Brindley

Applicability Note: If Dante Controller shows the manufacturer name as "Crown", the instructions below do not apply.See the end of this document for examples. This guide describes a problem with Crown amplifier Dante connectivity status in Audio Architect due to a firmware mismatch, and how to correct it.The files below are delivered with Audio

266xs US Power Transformer Part Number

Published December 22nd, 2025 by Gary Brindley

Question: What is the part number for the Power Transformer for the US version of the dbx266xs? Answer: Part no. 26-0268

Muse Supported Language Versions

Published December 21st, 2025 by Gary Brindley

Question: What version of Python and JavaScript do AMX Muse Controllers support? Answer: Python 3.10 JavaScript ES5.2

How do I get video over USB-C?

Published December 19th, 2025 by Gary Brindley

Question: How do I get video over USB-C on a Jetpack? Answer: The source device output must support DP Alt mode The USB-C cable must also support DP Alt mode.

Jetpack Keypad Button Customization

Published December 21st, 2025 by Gary Brindley

Question: Are the Jetpack keypad buttons customizable? Answer: No. Custom buttons for the Jetpack keypad are unavailable and therefore come as-is. Also, the button labels are not user accessible and any attempt to change the labels may void warranty.

Finding the IP Address of the CTC-1402

Published December 19th, 2025 by Gary Brindley

Question: Where can I find the IP address of the CTC-1402 or what is the default IP address? Answer: By default the CTC-1402 is configured to use DHCP. You can find the current IP of the CTC kit if you have the output of the RX side of the kit connected to a display by pressing and holding the HDMI-1 and HDMI-2 buttons on the front panel of the RX f

Configuring Continuous Load Monitoring with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to configure a DCi Network amplifier to monitor and report errors in output load impedance.

Soundweb London Control Port Connector Types

Published December 14th, 2025 by Gary Brindley

Old Connector Used on all Soundweb London processors except BLU-80, BLU-32 and BLU-16 manufactured before April 2024. Part number for plug: 32-0296 - HDW,PLUG,EURO,12PIN,1x12x3.5mm,RA,ORN New Connector Note: Used on all Soundweb London processors since April 2024. Par number for plug: 32-0501, CON,HDR,1X12,3.5mm,POL,SHRD,RA,ML,ORN T

Setting Amp Channels to Auto Standby with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure independent amp channels to enter a low-power Auto Standby state based on user-adjustable settings.

DIP switches on CBL201B and CBL301B

Published November 21st, 2025 by Gary Brindley

Question: Where can I find the DIP switches on CBL201B and CBL301B? Answer: After removing 3 screws from the bottom of the device, the device can be disassembled. It is located inside, at the location shown in the picture below.

AUDIO ARCHITECT 1.80.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.80.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.80.1: HiQnet NetSetter Fixed incompatibility with Windows 10 BSS Audio Allow telephone input card controls to be controlled via HiQnet Motion Control. This requires Motion Control v1.1.

WMS470 Battery Type Selection

Published November 24th, 2025 by Gary Brindley

Question: Which battery types are supported and how are they set? Answer: Choose LR6 alkaline, FR6 lithium, HR6 NiMH, or AUTO in the BAT.TYP menu; lithium lasts up to 14 hours but the display shows at most 10 hours.

Pairing the K361-BT or K371-BT with Multiple Devices

Published November 24th, 2025 by Gary Brindley

Question: Can I pair my K361 or K371 to more than one device? Answer: No. These models only support a single pairing.

WMS470 Charging Contacts Advantage

Published November 24th, 2025 by Gary Brindley

Question: Can I charge the transmitters without removing the battery? Answer: Yes, the recessed contacts let HT 470 and PT 470 recharge in a CU 400 dock without opening the battery compartment.

Signal Management as Part of an Audio System: Part 1

Published December 18th, 2025 by Gary Brindley

An overview of the various types of signal processing, like Equalization and Compression. PART 2

Route Audio Mode Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to use the Route Audio workflow.

Configure Monitoring Using Audio Architect: Part 2

Published December 17th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 2.

The Wireless Signal Chain

Published November 24th, 2025 by Gary Brindley

Question: What does the wireless signal chain look like? Answer: Here is an example of the wireless signal chain:

DGX DXLINK COMPATIBILITY

Published December 17th, 2025 by Gary Brindley

Question: Are the different DGX DXLINK cards and endpoints all compatible? Answer: There is no issue with using a mixture of 2k, 4k30 and 4k60 I/O cards in the same cage so long as the DXlink endpoints attached (if any) are supported for that card type: 2k I/O only support 2kTX/WP/RX and 4k30 WP/SDX/RX 4k30 I/O only support 4k30 WP/SDX/RX and 2kTX/

AUDIO ARCHITECT 1.60.0 - Installer

Published November 14th, 2025 by Gary Brindley

Installation files for Audio Architect 1.60.0 HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.60.0: Main Application Network adapters are now selected based on adapter rather than IP address BSS Audio Added BETA support for Soundweb Contrio wall controllers EC-V EC-4B EC-4BV EC-8BV Added mute indication and toggle in au

Getting to Know Project Series Microphones

Published November 27th, 2025 by Gary Brindley

Several models of microphones are explored including condenser models such as the P120, P170, P220, P420 and P820 Tube.

HIQNET Third Party Programmer Documentation

Published December 21st, 2025 by Gary Brindley

Scope This document provides the publicly available means for controlling HiQnet products. Included are the following: HiQnet product architecture All formatting of messages Network specific information for implemented transports Open-loop and closed loop control methodologies Examples utilizing System Architect to facilitate message formationAlthou

SOUNDWEB LONDON Using the calendar logic object

Published December 17th, 2025 by Gary Brindley

Overview: The Calendar object provides the mechanism to trigger events or change the parameters of an audio object according to a configurable list of times and dates. The most common use of the Calendar object would be to recall Presets or to change the Mute status of a Gain object. Programming: The Calendar appears as an object with one logic outp

Unlocking Box Security on a Soundweb London Device

Published December 14th, 2025 by Gary Brindley

Question: Passwords have been lost. BSS Soundweb London device is locked with Box Security and it is not possible to load a Configuration or change settings. How can the device be unlocked? Answer: The BSS Soundweb London device needs to be shipped to a HARMAN Professional regional office or local distribution partner. The shipment must include a si

The Basics of Installation Audio with Jonathan Isaacs – Webinar

Published December 22nd, 2025 by Gary Brindley

In this webinar, expert audio and video engineer Jonathan Isaacs offers insight into delivering a high-quality small-to-medium audio install, including choosing the right gear, meeting budgets, matching aesthetics as well as planning and installing the system. Learn more about the JBL Live Workshop Series and register for an upcoming session: htt

Setting the Time Zone Offset in London Architect

Published December 18th, 2025 by Gary Brindley

How to set the correct time zone for devices in your project of London Architect. HTCC02

Apache Log4j Vulnerability

Published November 14th, 2025 by Gary Brindley

Question: Are AKG devices susceptible to the Apache Log4j vulnerability (CVE-2021-4428) or other related Log4j vulnerabilities (CVE-2021-45046)? Answer: AKG has assessed all products and services for usage of the Log4j logging software and has concluded that there is no risk of exposure to the Apache Log4j vulnerabilities described by CVE-202

CS3 Headphone Jack Specification

Published November 21st, 2025 by Gary Brindley

Question: What headphone impedance works best with CS3 delegate units? Answer: Headphones between 16 Ω and 150 Ω will achieve full volume without distortion.

Aux Port's Sleep & Amp Status with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

The Sleep and Amp Status features of the AUX Port of a DCi amplifier and shows how to configure these features.

Using Turntables with Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: How do I connect a turntable or record player to my Soundcraft Ui mixer? Answer: The output level or voltage from a turntable or record player is very small, in fact too small for the mixer to pickup. Therefore you will need to use a separate device called a Phono Preamplifier (some turntables have this built in) to boost the voltage high

PC1

Published December 21st, 2025 by Gary Brindley

Question: Where is the manual for the PC1? Answer: Download the manual Here.

DMS100-300 Using Headsets And Lavalier Microphones

Published November 22nd, 2025 by Gary Brindley

Question: Which AKG microphones are compatible with the bodypack? Answer: Mini‑XLR models like C111LP, CK77WRLP, CK99L, LC81MD, CM311L, C520L, C555L, C518ML and C519ML are supported; the C417L is not recommended.

AMX - Default Settings, User names and Passwords for for many AMX Products

Published December 14th, 2025 by Gary Brindley

This document lists the default user name and passwords for various AMX products. Directions on how to return to factory default settings are also included where available. The information in this article applies to: Currently supported AMX products Camera Controllers PTE-300 Default IP Address: 192.168.1.160 Default Baud Rate: 9600,N,8,1 Central Co

How to Factory Reset XLS Amplifiers

Published December 22nd, 2025 by Gary Brindley

A walk through of a factory reset on an XLS Amplifier which fixes the no audio on the output issue that has been reported to our service centers.

N2600 IR Commands

Published December 21st, 2025 by Gary Brindley

Question: How many IR Commands can be added to an N2600 device? Answer: The N2600 device can have 20 IR Commands loaded to it. Any more than that will cause unexpected behaviour requiring the device to be factory reset.

Stereo to Mono on the XLS

Published December 19th, 2025 by Gary Brindley

Question: Can Input-Y mode be used to make a stereo signal into a mono output on XLS Drivecore 2 amplifiers? Answer: No. The XLS Drivecore 2 does not have summing capabilities. Input-Y simply uses whatever audio is coming from input 1, for both outputs of the amplifier. Mostly this is used to bi-amp speakers or run a full range + subwoofer combo,

Unlocking Access Control Password and Front Panel in an XTi 1002 XTi 2002 and XTi 4002, manufactured before mid 2023

Published December 20th, 2025 by Gary Brindley

Question: How can my Crown XTi1002, XTi2002, or XTi4002 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown XTi2 amplifier requires a complete factory reset. Note that all setting

AKG Frequency Finder Website

Published November 27th, 2025 by Gary Brindley

Overview: AKG Frequency Finder is designed to help you identify available and compatible frequencies for your AKG Wireless Microphone systems, minimizing interference and ensuring optimal performance. Before You Begin: Know your location (country, postal code) where you'll be operating. Have a list of the AKG wireless microphone and pocket transmitt

CS5 Infrared Transmitter Placement Guide

Published November 21st, 2025 by Gary Brindley

Question: How many IR transmitters do I need in a 100‑seat room? Answer: Putting one IRT transmitter in each corner normally provides full coverage for a medium‑sized 100‑listener room.

Compression 101

Published December 22nd, 2025 by Gary Brindley

Question: How do I setup my compressor? Answer: Introduction This paper offers a basic explanation of compression for beginners. If you've just purchased a compressor and aren't sure how to use it, or are considering the purchase of a compressor, this will help you understand what compressors are used for. What a Compressor Does Most types of sign

Maximum Cable Length for a 70 Volt Speaker System

Published December 19th, 2025 by Gary Brindley

Question: Is there a maximum cable length for a 70v speaker system? Answer: One of the primary benefits of using 70v systems is that they can carry a signal for great distances of over 1000 feet or more. That said, each speaker will be slightly quieter the further it is from the amplifier. To achieve these distances we recommend using a good quality

Access RMS with Mobile Devices

Published November 28th, 2025 by Gary Brindley

Question: Is it possible to connect to the RMS web interface using a mobile device? Answer: Yes, as of version 4.8.0 (Dec 2020), RMS fully utilizes HTML 5 webpages and no longer has a requirement for a Flash viewer on the browser.

DXLink 4K60 Factory Firmware Reset

Published December 17th, 2025 by Gary Brindley

Question: How to reset the DXLink 4K60 products to factory settings? Answer: During power up if the ID Pushbutton is held until the LEDs go solid, then released, the module's factory firmware image will be restored. Plug the module in to power while holding the ID button, the LEDs will begin to toggle back and forth in unison slowly for approximatel

Basic Routing with Dante

Published November 26th, 2025 by Gary Brindley

Audinate teaches us how to make audio subscriptions (routes) using a Dante Controller.

Commissioning CBL Boundary Microphones with Audio Architect

Published November 26th, 2025 by Gary Brindley

Connecting and commissioning an AKG CBL Microphone with Audio Architect?

Disable Auto-correct and Auto-complete in G5 Panels

Published December 17th, 2025 by Gary Brindley

Question: How do you turn off auto-correct and auto-complete for the G5 system keyboard? Answer: Enter Setup Scroll down to Language & Input Enter the password (default password is 1988) There are three things that should be done in Language & Input to finish: Disable Spell checker Disable Auto-replace Turn off Auto-correction Press the "In

HUB4000Q Default Dip‑Switch Setting Purpose

Published November 23rd, 2025 by Gary Brindley

Question: Why should I leave all four DIP switches off for normal operation? Answer: The all‑off position lets the hub use its stored settings and auto‑negotiate a DHCP or AutoIP address.

Pairing Bluetooth Audio With Your EON ONE MK2 Column Speaker

Published December 15th, 2025 by Gary Brindley

In this video, we will walk you through the steps to get your EON ONE MK2 column speaker connected with a Bluetooth audio streaming device. Firmware Installation Factory Reset Procedure

What is connectivitycheck.gstatic.com

Published December 11th, 2025 by Gary Brindley

Question: Why am I receiving a connectivitycheck.gstatic.com message when I connect to the Ui mixer's hotspot? Answer: Connectivitycheck.gstatic.com is one of many subdomains of gstatic.com. Gstatic.com is a web domain used by Google for accessing the Gstatic server: aserver where Google hosts its static content like CSS, Javascript code and images

Changing the Ui Mixer View Zoom on the iPad

Published December 12th, 2025 by Gary Brindley

Question: Can I zoom in/out the Ui mixer's screen when using an iPad? Answer: Yes, you can. On the iPad select System Preferences > Safari > PAGE ZOOM. In the Page Zoom menu, you can adjust the zoom percentage. For the Ui mixer, you cannot choose a setting larger than 100%. This setting will apply to all websites opened in Safari.

BLU Link Input Routing with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to route BLU link digital audio with a DriveCore Install Network amplifier.

Input Y & Bridge Mode Settings with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for Input Y and Bridge modes.

Hex String to IP device in Muse Automator

Published December 19th, 2025 by Gary Brindley

Question: How can I send a Hex string to an IP device using Muse Automator. Answer: You can use a function node to create the Hex string and return that string in msg.payload. An example of the code for the function node would be as follows. var Arr1 = Buffer.from([0x02, 0x88, 0x30, 0x0B, 0x1B, 0x83, 0x00, 0x01, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00,

DMM14 Model Variants

Published November 21st, 2025 by Gary Brindley

Question: What is the difference between the DMM14 U, UL and ULD models? Answer: All three share identical audio features; UL adds Ethernet LAN control, while ULD adds both LAN and Dante networking.

Getting Connected to Your Soundcraft Ui Mixer

Published December 15th, 2025 by Gary Brindley

This video provides step-by-step instructions on how to connect to the Ui mixer's web browser GUI via the built-in hotspot. Transcript hello and welcome to the Soundcraft video manual series my name is Austin and today I will be taking you through a demonstration on how to get connected to your UI series mixer for the first time let's get sta

Network Configuration Password Reset for Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: How to reset the network configuration password for the Ui mixers? Answer: Prerequisites: You will need a USB Flash Drive that is 32GB or smaller in size and formatted for FAT32. The formatting can be performed on either Windows or Mac computers. Password Reset: configpass.zip Download the attached file (configpass.zip) and unzip it. Ins

BLU-8v2 Power Options

Published December 13th, 2025 by Gary Brindley

Question: What are the power options for the BLU-8v2? Answer: The device supports Power over Ethernet (Po E), and can also be powered via 14–48 V DC through a screw-terminal power connector.

BLU-8v2 Control Interface

Published December 13th, 2025 by Gary Brindley

Question: What input and control options are available? Answer: The BSS BLU-8v2 offers input and control via Ethernet (including Po E) and provides a front-panel interface with one rotary encoder, one 8-position rotary encoder, four selector buttons, a dedicated Locate button, and a customizable nine-segment RGB LED meter for visual feedback.

AKG Serial Number Location

Published November 14th, 2025 by Gary Brindley

The serial number of all AKG products can be located on the product box. It could be on the back, bottom or side of the box. Examples:

Update Firmware with the DCi Series

Published December 22nd, 2025 by Gary Brindley

How to update firmware in a DCi Network Amplifier.

Troubleshooting the BLU-8v2

Published December 14th, 2025 by Gary Brindley

Question: What is the troubleshooting procedure with a device in the following conditions? Device becomes unresponsive Locked with a PIN Locked with Access Control IP address settings are preventing discovery by Hi Qnet Audio Architect Answer: Connect power to the device and allow it to complete its boot sequence. Hold down the following buttons for

AUDIO ARCHITECT Connecting to a HiQnet Network

Published December 15th, 2025 by Gary Brindley

INTRODUCTION This guide will walk you through the process of configuring your PC running Audio Architect or London Architect to communicate with a network of Hi QNet equipment. Before you begin, please ensure that all devices are connected to the same network as the PC running the Hi QNet software. CONFIGURE YOUR COMPUTER FIREWALLS Audio Architect w

Ordering a Replacement C451B Capsule

Published November 24th, 2025 by Gary Brindley

Question: What is the SKU for ordering a replacement C451B Capsule? Answer: There is no SKU for the C451B capsule, however it can be built and replaced by using the following parts: 2895M06010 - Electrode, complete 2230Z28010 - Insulation sleeve 2230M09010 - Membrane, complete

HUB4000Q Address Negotiation Duration

Published November 23rd, 2025 by Gary Brindley

Question: How long can the HUB4000Q take to obtain an IP address at first start‑up? Answer: Initial DHCP or AutoIP negotiation may last up to five minutes before the unit appears online.

SOUNDWEB LONDON Ethernet Ports Used

Published December 14th, 2025 by Gary Brindley

Soundweb London device use the following ports and protocols: 3804 TCP & UDP : Hi Qnet device discovery and communication (Broadcast and Unicast) 21 TCP : FTP for loading Configuration, loading firmware and transferring event logs 49152-50152 TCP : FTP transfer ephemeral ports 1023 TCP : London DI messages (for 3rd party control) 23 TCP : Telnet

Troubleshooting Echo in Conference Systems

Published December 17th, 2025 by Gary Brindley

Introduction This guide will address troubleshooting conferencing systems that echo for the far side talker. We will cover the most common mistakes people make when designing an Acoustic Echo Cancellation [AEC] system. AEC removes program echo from the microphone but this only works if the audio is correctly referenced. BSS supplies template file

Introduction to Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Take an introductory look at the Soundweb London family of products. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Over

Adding Additional AB4000 EW for More Gain

Published November 14th, 2025 by Gary Brindley

Question: Can I connect two or more AB4000 EW to get more gain? Answer: Yes. A maximum of three AB4000 EW antenna boosters may be used in series for very long cable runs. A minimum amount of cable length is needed between two boosters as well as between an active, boosted antenna and antenna booster (e.g. 40 m of RG58 or 80 m of RG213). Make sure to

Networking Basics with Audio Architect: Part 2

Published December 18th, 2025 by Gary Brindley

Networking considerations before going online with Audio Architect. HTCC02

Getting Started with Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: Automatic discovery of connected Dante devices Navigating the Dante Controller interface Routing View Clock Status Network… Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Starte

Bim Objects

Published November 28th, 2025 by Gary Brindley

Question: Where can I obtain drawings or renderings of Harman products? Answer: https://www.bimobject.com/en-us

XLS Drivecore and XLS Drivecore 2 AC Power and Thermal Specifications

Published December 20th, 2025 by Gary Brindley

Question: Where can I find the AC Power Draw and Thermal Specifications for the XLS1002, XLS1502, XLS2002, XLS2502, XLS1000, XLS1500, XLS2000 and XLS2500 amplifiers? Answer: The XLS Drivecore 2 Series XLS1002, XLS1502, XLS2002 and XLS2502 (aka XLS4 Drivecore) amplifiers have the same AC Power Draw and Thermal Specifications as the corresponding XLS

BLU-100 Phantom Power Support

Published December 14th, 2025 by Gary Brindley

Question: Does the BLU-100 support phantom power on its inputs? Answer: Yes, each analog input can be individually configured to supply 48V phantom power for condenser microphones.

BLU-101 AEC with Dante Microphones

Published December 12th, 2025 by Gary Brindley

This venue file for the Soundweb London BLU-101 & BLU-DA provides the functionality required for a small conferencing system utilizing DanteTM microphones. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. A BLU-USB is used as an interface between the BLU-100 and a Computer for playback and Teleco

DMM14 VCA Remote Control

Published November 21st, 2025 by Gary Brindley

Question: Can I adjust the master volume with an external potentiometer? Answer: Yes - a front Phoenix VCA port accepts a 50 kΩ linear pot to remotely fade both stereo sums together.

Antenna System for Wireless Microphones

Published November 14th, 2025 by Gary Brindley

Question: When do I need an antenna system for wireless microphones? Answer: You should consider getting an antenna system if any of the following applies: You would like to improve reception when the basic whip antennas are obstructed or else not ideal. You would like to avoid picking up RF interference (video matrixes, HDMI…). You would like to ex

APS4 Diversity Antenna Spacing

Published November 14th, 2025 by Gary Brindley

Question: What spacing is recommended between two diversity antennas? Answer: Place them at least 20 cm apart and within direct line‑of‑sight of transmitters.

Muse Automator Toggle Example

Published December 21st, 2025 by Gary Brindley

Question: How can I create a toggle in Muse Automator? Answer: Import the code snippet below into Muse Automator to see 2 examples of toggle flows. The first group in the example toggles relay 1 on a Muse controller between on and off and shows the change in debug. The second group in the example toggles the object flow.mute between TRUE and FALSE a

CS3 Flush‑Mount Option

Published November 21st, 2025 by Gary Brindley

Question: Are flush‑mount versions available? Answer: Tabletop CS3 DU and CU can be swapped for CS3 F units that recess into furniture without extra wiring.

How to Use Distributed System Design Application

Published December 22nd, 2025 by Gary Brindley

Walkthrough on how to use the JBL Distributed System Design (DSD) software application.

Using the HiQnet Motion Control App

Published December 17th, 2025 by Gary Brindley

Hi Qnet Motion Control™ is an Apple i OS app which enables customized control interfaces to be exported to i Pad, i Phone and i Pod Touch devices for mobile system control. Dedicated design templates are available for the configuration of customized interfaces, which can be used to control devices from BSS Audio, Crown, dbx and JBL. Once the app i

AMX Jumbo Frame Q&A

Published November 28th, 2025 by Gary Brindley

Overview: This document details inquiries concerning jumbo frames and their interoperability within a properly configured network. What are jumbo frames? A jumbo frame is an Ethernet frame, or data packet, that is larger than the normal maximum transmission unit (MTU) of 1,500 bytes established in the Ethernet specification. In some circumstances,

4K60 Fiber Boards One Way Fiber

Published November 28th, 2025 by Gary Brindley

Question: The previous DGX Fiber I/O cards could do one way fiber, can 4K60 I/O cards do this also? Answer: There is no SIMPLEX option for the 4k60 Fiber solutions.

XTI, DSI AND CDI- USB Communications

Published December 22nd, 2025 by Gary Brindley

A demonstration of installing the USB VID drivers for USB enabled, Crown amplifiers in Audio Architect.

Mounting Transmitters

Published December 21st, 2025 by Gary Brindley

Question: Can I mount a transmitter to the underside of a table with Velcro or doublesided tape? Answer: No, the vent holes in the top of the transmitter need to be oriented up to allow heat to escape the enclosure. Be sure to use the appropriate mounting brackets so the vent holes are properly oriented up for ventilation. Overheating of the circu

Getting to Know the DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Overview of the AKG DMS100 and 300 Microphones and their features and benefits.

AKG Sounds from the Studio | E2: How to Mic Drums Using the Spaced Overhead Drum Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman walks through the process of miking a drum kit with four AKG microphones, including two spaced overheads. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS

Si Series Consoles: Reset Security Settings to Default

Published December 14th, 2025 by Gary Brindley

Administrator Password Reset In order to reset the administrator password on a Soundcraft Si Series console and put the security settings to default, you will need to do the following: Put the console into boot/software loader mode, in order to do this you just need to hold down the flashing power button until the screen begins to illuminate (Screen

Adjusting the Screen Contrast on the ZonePro

Published December 22nd, 2025 by Gary Brindley

Question: How do I adjust the contrast on the dbx ZonePro 640/1260/640m/1260m when I cannot view the screen Answer: Press the Utility button (this is the Data Wheel Encoder that doubles as a button) and rotate. By default this will change the contrast setting. Adjust the Data Wheel Encoder to the right or left until the characters are visible agai

Gooseneck Training for DAM Series

Published November 27th, 2025 by Gary Brindley

In the second video in our DAM modular mic series, we explore which gooseneck is right for you. Choose from three different lengths and four bases.

HARMAN HiQnet Communication On A Routed Network

Published December 17th, 2025 by Gary Brindley

Introduction BSS Soundweb London devices, Crown devices, Motion Control app and Audio Architect software communicate on an Ethernet network using the HiQnet protocol. HiQnet devices and software must discover other devices on the network before the exchange of control data can begin. The device discovery mechanism employs UDP broadcast packets tha

DCi Amplifier Monitoring using Auto Panels and Venue View

Published December 20th, 2025 by Gary Brindley

Room Buttons and Auto Panels in the Venue View The Venue View in Audio Architect shows the Rooms in your Audio Architect system. For simplicity, we're assuming a single floor system.Audio Architect automatically creates Auto Panels, Auto Panel buttons and Output Meters when amplifier channels are associated with rooms. Devices icon buttons are creat

Synchronize Venue Mode with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to load, send, and receive device configurations.

Configuring Putty for Serial Connection to Soundweb London

Published December 17th, 2025 by Gary Brindley

Hardware Requirements Computer with a serial RS232 port or USB-to-Serial adapter. USB adapters with FTDI chipset or Prolific chipset are recommended. Null modem cable or Null Modem gender changer adapter.Female 9-pin D-Type to Female 9-pin D-Type where pin 2&3, 4&6, 7&8 are crossed over. Configuring Putty The Session options should be co

APS4 Power‑Up Order

Published November 14th, 2025 by Gary Brindley

Question: What is the correct power‑up sequence? Answer: Switch on transmitters first, then the APS4 and connected receivers together to avoid supply overloads.

DMM14 USB Audio Roles

Published November 21st, 2025 by Gary Brindley

Question: Can I adjust the master volume with an external potentiometer? Answer: Yes - a front Phoenix VCA port accepts a 50 kΩ linear pot to remotely fade both stereo sums together.

AUDIO ARCHITECT 1.70.0 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.70.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.70.0: Main Application Allow multiple device tabs open at once BSS Audio Added Soundweb Contrio HiQnet Server with Dante (Beta) Media engine capability Store parameter presets when onlin

CK47 Shotgun Capsule Replacement

Published November 19th, 2025 by Gary Brindley

Question: What is Replacement for CK47? Answer: An alternate replacement for the CK47 would be a CK80 [Item# 2765Z00240]. The CK80 is another shotgun capsule that will work in place of the CK47.

AUDIO ARCHITECT 1.95.5 - Installer

Published November 25th, 2025 by Gary Brindley

Installer for Audio Architect 1.95.5 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.95.5: Main application Workaround for .NET 4.6 compiler issue that prevented Soundweb devices from being dropped on the venue view New in HiQnet Audio Architect version 1.95.4: AKG Improved Live

Output Processing & User Workflows With Soundcraft Ui Mixers

Published December 12th, 2025 by Gary Brindley

In this video, we discuss the main mixer window, output processing, assigning sub groups & VCA's, and configuring both mute and view groups. Getting Connected Channel Processing Shows | Snapshots | Cues Output Processing External Router Setup Full Factory Reset Network Configuration Reset Access Password Reset Firmware Installation Acc

DXLink vs DXLite

Published December 17th, 2025 by Gary Brindley

Question: Are DXLink and DXLite products interchangeable and inter-compatible? Answer: DXLink and DXLite devices are not interchangeable and have limited inter-compatibility. They do not have the same feature set and do not use all of the same technology. As such Harman cannot guarantee functionality of DXLite TX and RX devices in place of the DXL

SOUNDWEB LONDON Using the BLU-10

Published December 17th, 2025 by Gary Brindley

The Soundweb London BLU-10 network wall controller features a touchscreen, rotary encoder, two navigation buttons and an infra-red proximity sensor. It can be configured with up to 100 pages which can be nested into folders. Each page can hold up to eight different functions which can be parameters, presets or page transitions. Pages and folders can

Pop Filters and Microphones

Published November 24th, 2025 by Gary Brindley

Question: What is a pop filter for? Answer: A pop filter, pop shield or pop screen is a noise protection filter for microphones, typically used in a recording studio. It serves to reduce or eliminate popping sounds caused by the mechanical impact of fast-moving air on the microphone from plosives during recorded speech and singing. Popping sounds oc

Unlocking Access Control Password in a Soundweb Contrio Device

Published December 14th, 2025 by Gary Brindley

Question: Audio Architect Access Control admin password has been lost. BSS Soundweb Contrio device is locked and cannot be added to the Venue. How can the device be unlocked? Answer: The BSS Soundweb Contrio device needs to be factory reset. The procedure is described in this article: https://help.harmanpro.com/getting-started-with-contrio-controlle

Crown ComTech D Power Sharing Amplifiers with DSP & Dante | Product Overview

Published December 21st, 2025 by Gary Brindley

Crown Com Tech D Series Compact Power Sharing Amplifiers with DSP and Dante are ideal for a wide range of commercial installed audio applications. Available in 2-channel, 4-channel, and 8-channel models, this series is ideal for diverse installed audio applications. All models feature Dante inputs and outputs, built-in DSP, 125W per channel, power

Using the Ui Mixer Without Internet

Published December 12th, 2025 by Gary Brindley

Question: Do you need internet for the Ui to work? Answer: No internet is needed, the Ui mixer has a built-in Wi-Fi hotspot. Connect to the internal wireless router using a Wi-Fi enabled device like a laptop or phone. Once connected, you can control the mixer through a web browser.

Using AKG Headset Microphones with DMS Pocket Transmitters

Published November 24th, 2025 by Gary Brindley

Question: Can I use AKG headset microphones with DMS pocket transmitters? Answer: Although there is no "sport set" in the DMS family like in the WMS, the bodypack transmitters accept several optional 3pin FE mini-XLR AKG headsets or clip-on mics. AKG 3pin FE mini-XLR mic models tested and confirmed include: C111LP CK77WRLP CK99L LC81MD CM311L C520L

APS4 DC Short Circuit Handling

Published November 14th, 2025 by Gary Brindley

Question: Will a short circuit on one output disable all receivers? Answer: No - only the receiver on the shorted jack loses power; others remain active.

Factory Reset an SVSi Encoder or Decoder

Published December 19th, 2025 by Gary Brindley

Question: What are the steps to perform a factory reset on SVSi encoders / decoders? Answer: Press and hold the ID button for 30 seconds to initiate a factory restore. Note: Do not press the Reset button, this button will perform a restart of the unit without affecting settings.

DGX IFCONFIG

Published December 17th, 2025 by Gary Brindley

Question: Is there a way to access the DGX switcher for troubleshooting if the ICSLAN port is inaccessible? Answer: NOTE: This interface will consume a second IP on the PUBLIC LAN. Although the below information is shown as Netlinx code, control a device in Netlinx Studio can be used as well. Responses will show up in Netlinx Studio notifications

C314 Bass Cut Filter Specification

Published November 14th, 2025 by Gary Brindley

Question: What bass‑cut filter does the C314 have? Answer: A switchable 100 Hz high‑pass filter with a 12 dB/octave slope reduces rumble and proximity effect.

AUDIO ARCHITECT 1.60.0 - Installer

Published December 13th, 2025 by Gary Brindley

Installation files for Audio Architect 1.60.0 HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.60.0: Main Application Network adapters are now selected based on adapter rather than IP address BSS Audio Added BETA support for Soundweb Contrio wall controllers EC-V EC-4B EC-4BV EC-8BV Added mute indication and toggle i

Conference Control OS Compatibility

Published November 19th, 2025 by Gary Brindley

Qu estion: Which OS is compatible with Conference Control? Answer: Conference Control is available for Windows (Windows XP is not supported) and Android (v4.0 or later) systems. Current version can be downloaded from the following link: Download Conference Control

Unlocking Access Control Password and Front Panel in a CDi 1000, CDi 2000 and CDi 4000, manufactured before mid 2023

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown CDi1000, CDi2000, or CDi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown CDi amplifier requires a complete factory reset. Note that all settings

Necessary DNS Configuration on an AMX Processor

Published December 21st, 2025 by Gary Brindley

Question: Do you have to configure DNS information on the AMX controller? Answer: If the AMX controller is to make any connection to a hostname rather than an IP address, then yes, you need to configure DNS information. It is assumed the IP address of the controller is set statically otherwise a dynamic address typically receives DNS information au

EC4bv - EC8bv not Changing Parameters in DSP

Published December 14th, 2025 by Gary Brindley

Question: I have Matched and Loaded my Contrio controller and the devices shows its correct programming, why is the controller not changing the parameters in the DSP? Answer: The most common cause of this is an error in the Subnet Mask setting of the controller in Net Setter. This only happens when a user is configuring the device for a Static IP a

Error Message Loading Configuration ”Out of Space on Device”

Published December 14th, 2025 by Gary Brindley

Question: The following error message is displayed when attempting to load a Configuration into a BSS Soundweb London device : "Out of space on device". How can the Configuration be loaded? Answer: The error message appears because there is not enough spare Flash memory to hold the Configuration. This may occur for one or both of the following reas

Muse Automator: send strings to TCP device example

Published December 21st, 2025 by Gary Brindley

Questions: How do you send strings to a device using a TCP connection in Muse Automator? Answer: The follow example will show how to send string to an IP Device using both Change Nodes and Function Nodes which connect to a TCP Request Node. The TCP Server in this example is mainly to provide some feedback for the example strings that are sent but i

DriveRack PA2 Latest Firmware Version

Published December 13th, 2025 by Gary Brindley

What is the latest firmware version for the DriveRack PA2? Version 1.2.0.0 (as of 3-24-22).

Local File Read and Write with MUSE

Published December 21st, 2025 by Gary Brindley

Question: How do I Read and Write Local File with MUSE? Answer: File read/write local files on MU controllers can be done using either Automator or line code (Python, JavaScript, Goovy). The important part of this is where the file is written or created. When working on an MU controller, the default location where files should be created and acce

Using the Signal Generator with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to use the built-in signal and noise generator in a Crown DCi-N amplifier.

Connect the PA2 to a Wireless Network

Published December 15th, 2025 by Gary Brindley

In this video we'll show you how to connect the dbx DriveRack PA2 to a wireless network. We'll show you how to physically connect your device, as well as verify that you're receiving an IP address from your wireless router. You'll also learn about the dbx DriveRack PA2 app where you can access settings for this complete loudspeaker management

XTi 2 Series Amplifier Software Requirements

Published December 20th, 2025 by Gary Brindley

Question: What are the software requirements for the Crown XTi 2 Series Amplifiers? Answer: They require Hi Qnet Audio Architect version 2.55.2 or higher. Band Manager does not support this updated hardware.

Firmware Update v3.0 Overview for the Ui24R

Published December 15th, 2025 by Gary Brindley

With the free v3.0 firmware update, the Soundcraft Ui24R has been enhanced with Cascading and a number of other significant new features.

Getting to Know Amplifiers

Published December 21st, 2025 by Gary Brindley

The various Crown and JBL commercial series amplifiers and how they fit into various applications. We also discuss features and specifications.

AMX AXB DMX512 FAQs

Published November 28th, 2025 by Gary Brindley

1. The transmit LED on the AXB-DMX512 is always on. Is this a failure? Unlike most serial protocols, DMX512 transmits a constant stream of data. The LED on the AXB-DMX512 box reflects this. This also means that if the AXB-DMX512 is receiving DMX512 data, then it's receive LED should always be on also. 2. Some channels will not ramp below a certain l

N2410 Windowing Processor and N24xxA enc/dec Compatibility

Published December 21st, 2025 by Gary Brindley

Question: What is the N2410 Windowing Processor and N24xxA enc/dec Compatibility? Answer: The following firmware for the N2410 windowing processor will be compatible with the N24XXA Enc / Dec firmware versions. N2410 WP N24xxA Enc/Dec v2.1.10 v1.3.x v2.2.7+ v1.4.7 v2.2.7+ v1.5.x (HDR disabled) Unsupported v1.5.x (HDR enabled)

Dante Device Name and Dante Channel Names in Soundweb London

Published December 17th, 2025 by Gary Brindley

Dante Devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA. These models contain a Brooklyn II Dante card licensed by Audinate. The Soundweb London device name and Dante channel labels are dictated by the conventions used by the Dante card. Dante Device Name Up to 30 characters. May use any character

AMX_SVSIDecoder_Comm_dr1_0_0.jar doesn't have a command for audio only breakaway switching

Published November 27th, 2025 by Gary Brindley

Problem: The AMX_SVSIDecoder_Comm_dr1_0_0.jar on AMX.com doesn't have a command for audio only breakaway switching. Solution: Use passthru to do audio only switching only and send the command PASSTHRU-seta:50/r

NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion

Published December 21st, 2025 by Gary Brindley

NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion NMX-NVR-N6123 Network Video Recorder SKU(s) FGN6123 Warranty Period: 3 years Warranty Action: First 6 Month AR/ Credit. Remainder of 3 Years, return to base repair Problem: What to check: Attempted resolution: Content cannot be converted Source HDCP status HDCP-enabled content such as Bl

AUDIO ARCHITECT 2.55.3.3 - Installer

Published November 26th, 2025 by Gary Brindley

Installer for Audio Architect 2.55.3.3 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.55.3.3: BSS Audio Fix for Motion Control when used with Blu-50v2 device. New in HiQnet Audio Architect version 2.55.2: BSS Audio Included new firmware 86.04.5 to support Blu-50v2 device. Crown

CS5 Built‑In Infrared Channel Capacity

Published November 21st, 2025 by Gary Brindley

Question: How many infrared channels are provided by the built‑in modulator? Answer: The base unit includes a seven‑channel infrared modulator.

How to Connect and Run a Ui12 Mixer in Three Easy Steps

Published December 14th, 2025 by Gary Brindley

Question: How to connect and run a Ui12 Mixer? Answer: Connect your device to the Ui12 using Wi-Fi. When searching for wireless networks you will see the Ui12 broadcasting its SSID. Open an Internet Browser on the device. Type ui.io into the Address Bar and hit enter. If you get a screen with random colors or some random website go back and make sur

Obtaining Control Strings in Crown Amps

Published December 19th, 2025 by Gary Brindley

Question: How do I obtain third party control strings for my Crown amplifier? Answer: In Audio Architect, add the connected and discovered Crown amplifier to the canvas from the list in the Venue Explorer along with the third party controller object. Double click and open the Crown Amplifier Control Panel window. From here you can hold “Ctrl" and th

Configuring BLU Link for 48/96kHz with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to switch between 48kHz (default) and 96kHz sampling rate for BLU link audio.

Can I use my AKG Microlite Microphone with other wireless systems?

Published November 19th, 2025 by Gary Brindley

Question: Can I use my AKG Microlite Microphone with other wireless systems? Answer: Yes, it works with all major wireless systems, but it needs the appropriate microdot connector. These are the followings: Part number: 6500H00290 MDA1 AKG - Adapter connector AKG® The MDA1 AKG adapter connector AKG links every AKG MICROLITE microphone with an AKG

CS5 Voting Modes On VU Station

Published November 21st, 2025 by Gary Brindley

Question: Which voting modes does the VU station support? Answer: It can operate with one‑, three‑ or five‑button voting and can act as delegate or chairman.

BSS-Soundweb-London-Current-Dante-Firmware

Published December 14th, 2025 by Gary Brindley

NOTE: FOR DDM USERS NOT USING RTP AUDIO/AES67 Product Version 1.3.7 Release Notes Added Support for PTPV2 DDM Settings The AES67 parameter for the Soundweb London device in Audio Architect must be disabled when the device is enrolled in a Domain. This applies to all of the clocking modes in Dante Domain Manager [DDM] except AES67. If

Specialty Products with DAM Series

Published November 27th, 2025 by Gary Brindley

We're wrapping up our video series by showing you the most unique members of our DAM modular mic family. If you need a solution for miking a stand-up announcer or large choir, you'll want to take a look.

Third-Party Control of Crown Amplifiers

Published December 19th, 2025 by Gary Brindley

Question: Is it possible to control an amplifier through third party control and receive feedback? Answer: Control and feedback requires implementation of the Hi Qnet protocol. The Hi Qnet protocol comprises multiple message types with large headers to achieve device discovery, session start, keep-alive, acknowledgement , session end, etc... Hi Qnet

Crown 4x3500HD and DCi4x2400N Power Cable Details

Published December 18th, 2025 by Gary Brindley

Question: What type of power cable is used for the I-Tech 4x3500HD and DCi 4x2400N? Answer: Item Description: 32A Neutrik® power CON. Below is the list of HARMAN part numbers, categorized by region: Region Part Number Description AU 5007967 CBL,PCRD,15A AST AS3112 H05W 1.5mmX3 1M OTH BR 5008012 CBL,PCRD,AC,BR,1000mm,2.5mmX3,20A CN 5007902 CBL,

Device Not Listed in RPM

Published December 17th, 2025 by Gary Brindley

Question: What do you do if the device you need is not listed in RPM? Answer: You have two options: Request the Module be Written Go to: https://developer.amx.com/#!/requestForm Click on Request Resource Fill out the form and be prepared with any documentation you may have Create an XDD File to be Used in RPM Go to: https://www.amx.com/en/products/d

HS Cable Differences

Published November 23rd, 2025 by Gary Brindley

Question: What's the main difference between 2955H00490 and 2955H00500 MK HS STUDIO HEADSET CABLES? Answer: 2955H00490 - MK HS STUDIO C HEADSET CABLE 2955H00500 - MK HS STUDIO D HEADSET CABLE Depending on the headset model (HSC or HSD) it needs the C or D cable type. HSC or HSD C = HSC headsets, which has a condenser microphone and for that it will

WMS470 Switching Bandwidth And Frequency Range

Published November 25th, 2025 by Gary Brindley

Question: What frequency span does a WMS470 system cover? Answer: Each frequency set offers about 30 MHz of tuning inside the 500–865 MHz UHF band, selectable in 25 kHz steps.

DGX Endpoint with no Power

Published December 17th, 2025 by Gary Brindley

Question: What should I check first if my DXLINK TX or RX connected to the DGX does not power up? Answer: With a DGX6400, and in some scenarios a DGX3200, make sure all the DGX power supplies are plugged in and powered up. At least 3 power supplies need to be plugged in as close to the same time as possible. Smaller DGX units can run off one power

SOUNDWEB LONDON Common Replacement Parts

Published December 14th, 2025 by Gary Brindley

Question: Where can I find a list of replacement parts for Soundweb London? Answer: Connectors BLU-80x/32x/160/120/16/32/80/BIB/BOB - Standard 6 pin Input/Output/Control Ports connector 32-0290 - CON PLUG 6PIN 1x6 0.200 EURO FM ORN BLU-10x/50 - Standard 3 pin Input/Output connector 32-0380 - CON PLUG 3PIN 1x3 EURO 3.5MM ORN 32-0381 - CON PLUG 3PIN

Soundweb OMNI - DSP Front Panel Indicators and Menu Options

Published December 14th, 2025 by Gary Brindley

This article provides an overview of the front panel indicators and menu options available on the OMNI 256p and 512p Digital Signal Processors. To the right of the screen, each DSP includes a rotary encoder, indicator lights, and navigation buttons. The encoder displays a green light under normal operating conditions. During the boot process, the li

Updating Dante Firmware in Soundweb London Devices

Published December 18th, 2025 by Gary Brindley

How to update BSS devices to use the Dante 4.0 firmware.

Setting Subwoofer Phase

Published December 12th, 2025 by Gary Brindley

Question: How do I set subwoofer phase? Answer: Depending on the absolute phase of your main speakers and amplifier and the distances of the subwoofer and the main speakers from the listening position, the bass in the crossover region may be smoother if you reverse the subwoofer's phase. Typically, though, phase is left at 0° for most applications.

Enabling the Save Log Files Button on the New Precis Line

Published December 17th, 2025 by Gary Brindley

Question: How do I enable the "Save Log Files" button on the new Precis line? Answer: Telnet to the unit Type "export log file on" and press Enter (Note: this command is not shown in the help menu) You will get the following response: Log file download is on, please go to webgui to download log files Open the webgui System tab and select the "Save

BLU-800 Usage and Applications

Published December 13th, 2025 by Gary Brindley

Question: What is the BLU-800 used for? Answer: The BLU-800 is a modular signal processor designed for professional audio systems, primarily used in Cobra Net-based networks for routing, processing, and distributing audio in large-scale installations such as conference centers, auditoriums, and broadcast facilities.

Ui24R - Multitrack Recording with a DAW

Published December 13th, 2025 by Gary Brindley

On MAC (USB Send) – ProTools: Start with mixer powered off, connect mixer to MAC via USB. Power on the Ui24R, Open new ProTools session after power up (Sample Rate NEEDS to be 48kHz). In ProTools, go to SetUp, select I/O. Select the Input tab in the I/O window, highlight all audio pathways pictured and delete them, select the Default button to re-co

DSP Configuration with CDi DriveCore Amplifiers

Published December 21st, 2025 by Gary Brindley

The DSP features available to Crown CDi DriveCore series amplifiers.

Getting started with Contrio Controllers

Published December 17th, 2025 by Gary Brindley

Overview: This article describes each of the contrio controllers and how to configure them with Audio Architect. Features: The Contrio features include: Analog & Ethernet Wall Controllers Compatible with BSS Audio Soundweb London, Crown DCi, and other Hi Qnet devices Available in Black or White Available in US Decora or EU Version Single & D

Ui Mixer Channels not showing in GUI

Published December 12th, 2025 by Gary Brindley

Question: Why can't I see all my input channels, aux channels, or other options in my Ui mixer. Answer: This is usually due to a corrupt Cache of the web control page in your browser. The solution to this problem is to clear the browser history and cookies. This is different for each browser. Below you will find links to a step by step guide for h

DCi Minimum Maximum Temperature Range

Published December 19th, 2025 by Gary Brindley

Question: What is a min/max temp operating range for the DCI series amps? Answer: Operation is confirmed using 1/8 power pink noise. Storage temperatures are spec'd at -40C (5% humidity) to 60C (90% humidity). Amplifier is stored at the specified temperatures in its shipping box, after which audio performance is tested. HARMAN tests amplifier operat

Muse LED Patterns

Published November 28th, 2025 by Gary Brindley

Question: What do the LEDs on Muse Controllers mean? Answer: The LED patterns represent different operational states, which can be broken down into 2 main categories. General operation Color Rate Status Yellow Solid Unit currently booting. Green Solid Unit fully booted. Green Slow flash Unit booted and Program running. Maintenance/ Troubleshooting C

Daisy Chaining N-Series Encoders and Decoders

Published December 17th, 2025 by Gary Brindley

Question: Can the N-Series encoder and decoders be daisy chained? Answer: Once network connection is established to one unit, you can daisy-chain additional units by connecting ethernet cables between devices using their P0 and/or P1 ports. Keep in mind that the number of units supported in the configuration is limited by bandwidth (total aggregate

General Purpose Input and Output (GPIO) Control Options with Soundweb London Hardware

Published December 17th, 2025 by Gary Brindley

The general purpose input and output (GPIO) control options for Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON

Assigning Static IP Address to PA2

Published December 22nd, 2025 by Gary Brindley

Can I give a DBX PA2 a static IP address? No. You will need a DHCP enabled Switch or Router for controlling and configuring your PA2. Most Routers by default have DHCP capabilities and most Network Switch units are by default not DHCP configurable. If using a Network Switch be sure to select one that explicitly states that it is DHCP capable befo

Changing the FX Selection on the Ui Mixer

Published December 12th, 2025 by Gary Brindley

Question: Can I change or access other effects categories like Chorus on the Ui mixers FX busses? Answer: On the Ui24R mixer you can change the FX category on FX Busses 2, 3 & 4. To change the FX type: Press the "EDIT" button. Press the "FX SENDS" tab. Long press the "DELAY" button below the fader until you see the popup giving you the choice b

DVX Switcher device not appearing on the online tree

Published November 28th, 2025 by Gary Brindley

Symptoms: It was working then it stopped or right out of the box it doesn't show the switcher in the online tree Under online tree you may get a "Default Device Switch Device" message. Possible Causes: Hardware Issue: The DVX may have experienced physical damage during shipping or handling. DVX-2210HD DVX-2255HD DVX-3255HD DVX-3256HD Firmware Issue:

Getting Started with Dante Virtual Soundcard

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: What is Dante Virtual Soundcard? Stopping and starting Dante Virtual Soundcard ASIO and WDM drivers for Windows Configuring... Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting St

DXLink Compatibility Tool

Published December 17th, 2025 by Gary Brindley

Question: What is the DXLink Compatibility Tool? Answer: DXLink Compatibility Tool The DXLink product line has grown over the years to include a variety of transmitters, receivers, and compatible switches. Though pairing products of the same generation and model family is recommended, as they have been engineered to work together seamlessly, other

Duet Module Upload Error Message in Muse

Published December 17th, 2025 by Gary Brindley

Question: Why am I receiving this error message when uploading a module to a Muse controller? Your Duet module is missing or has an invalid 'descriptor.json' file. Please download the latest version. Answer: This error message means the duet module is not compatible with Muse. Please download the latest version of the module from https://develope

How to use #IF_DEFINED to set pre-compile conditions

Published December 21st, 2025 by Gary Brindley

Question: How do I use #IF_DEFINED to set pre-compile conditions? Answer: The attached code demonstrates how to use #if_defined to determine something to do, like load the appropriate module based on which room you're loading the code. In this demonstration, the code will load a module based on which room has been defined. This is useful if you have

Virtual Wiring with Audio Architect

Published November 27th, 2025 by Gary Brindley

Virtual wiring techniques for Soundweb London processors.

Using an Active Bargraph to Control Levels by Touching the Bargraph

Published December 21st, 2025 by Gary Brindley

Question: How do I use an active bargraph to control levels from just touching the bargraph? Answer: This is a working example of controlling levels with an active bargraph. Active bargraphs give you the ability to change a level that gets sent to the Netlinx controller. You can then make volume, light, etc, changes in code based on where your fin

AMX What are the recommended device number ranges for NetLinx

Published November 28th, 2025 by Gary Brindley

Question: What are the recommended device number ranges for Netlinx? Answer: 0:3:0 – 0:x:0 Netlinx IP Connections (While 0:2:0 is technically valid also, we don't use it) 1-255 Axcess Devices Use Axcess standards 301-3060 Netlinx card frames Start at frame number 25 - (frame# * 12) + 1 5003-5999 EXB/VPX/ICSNet Netlinx devices EXB-COM2, EXB-IRS4, VP

How to automate the “Reset EDID” process on SVSi Encoders

Published December 21st, 2025 by Gary Brindley

Automating the “Reset EDID" process on SVSi Encoders Some users find themselves having to reset the EDID in high traffic spaces on encoders where BYOD is allowed. This process can be automated using N-Act Events integrated into SVSi devices. We recommend setting this function on the “Video Cable Disconnected Event" so the device will be cleared wh

Using a NetLinx Master to Monitoring a System

Published December 21st, 2025 by Gary Brindley

Question: How do I use a NetLinx master to monitoring a system? Answer: This attached code allows for limited system monitoring and reporting. Similar to RMS, only without a database and all the huge functionality RMS brings. This will monitor multiple systems for online/offline of devices, send emails, show details about devices. This is written

Extracting the DSP Configuration From a Soundweb ‘Green’ Device

Published December 14th, 2025 by Gary Brindley

Question: Is it possible to extract the DSP configuration from a BSS Soundweb device such as the 9088 and 3088? Answer: No, the DSP configuration cannot be extracted from the device. The DSP configuration files are compiled and sent to the Soundweb device after clicking the “Load" or “Load All" button in the Network window in Soundweb Designer soft

Collecting Events from Soundweb London Devices in HiQnet London Architect

Published December 17th, 2025 by Gary Brindley

Overview: This article will cover using HiQnet London Architect to pull Event Logs from a Soundweb London device. Events in a Soundweb London Device: Events are generated inside a Soundweb London device. Each event is allocated with a number and with the time and date from the internal real time clock in the device. These events are stored in the in

Dynamic Meters in London Architect

Published December 17th, 2025 by Gary Brindley

How to use dynamic meters of London Architect.

Unicast and Multicast Flows with Dante

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: Understanding Unicast and Multicast on IP networks Best practices for use of Multicast Configuring Multicast with Dante. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started

LONDON ARCHITECT 6.00.R5 - Installer

Published December 13th, 2025 by Gary Brindley

HiQnet London Architect 6.00.R5 DOWNLOAD Updates since 6.00.R4 Important Information – Please read This and other relevant documents can be found in the Help menu within HiQnet London Architect. HiQnet London Architect is only compatible with HiQnet System Architect 1.80 or later. It is recommended you use HiQnet System Architect 2.1 or later. Pleas

AMX Multi Dimensional Arrays or Data Structures

Published November 28th, 2025 by Gary Brindley

Overview: In Axcess programming, you can create a 2-dimensional array to store and access data. For example, you could create an array to store 20 records of 30 names, then another 2- dimensional array to store a matching list of speed-dial numbers. NetLinx gives you the power to expand that list up to 5 dimensions, eg; arrayed by name, department

Muse idevice IO Fire Alarm Automator Example

Published December 21st, 2025 by Gary Brindley

Question: How can I take a dry closure in to an IO and trigger events in Automator? Answer: Import the code snippet below into Muse Automator to see an example for how to use an IO on idevice with a dry closure from an external source like a Fire Alarm system to trigger events. [ { "id": "9ade3afca4ed1077", "type": "tab", "label": "FIRE ALARM IO Exa

AMX NetLinx Master Error-Device_ID Error

Published November 28th, 2025 by Gary Brindley

Question: What is this NetLinx Master error? - CIpLibrary::Device_ID - Error 1 Answer: This error is cause by passing a parameter that is not of type DEV to the DEVICE_ID keyword. This usually occurs when converting AXCESS code to NetLinx. To fix this error, try the following: Look for all references to the DEVICE_ID function Make sure the value pa

Muse MU-XXXX Firmware

Published December 14th, 2025 by Gary Brindley

Download Links: MU-XXXX_FW_v1.3.51_Automator-Windows.zip MU-XXXX_FW_v1.3.51_Automator-Mac.zip Products: MU-1000 MU-1300 MU-2300 MU-3300 FG#: AMX-CCC000 AMX-CCC013 AMX-CCC023 AMX-CCC033 Hot Fix Firmware Version: 1.3.51 Release Date: October 1, 2025 Minimum Software Requirements: MUSE Automator 1.2.6 : (included in download zip) VSCode Plug-in 1

Connecting a MUSE Controller to an NX Controller

Published December 17th, 2025 by Gary Brindley

Question: Can a MUSE controller connect to and control an NX controller (NX, DVX, DGX, etc.)? Answer: Yes, a MUSE controller can connect to an NX controller and send it strings and commands. There is a service in the MUSE controller programming called netlinxClient. Here is an example of this used in Python: dvController = context.services.get("ne

Jetpack USB-C Cable Requirements

Published December 21st, 2025 by Gary Brindley

Question: What type of USB-C cable is required to use USB-C video with Jetpack, JPK-1300? Answer: Your USB-C cable should at minimum support 10Gbps SuperSpeed data transfer and DisplayPort Alternate Mode (DP Alt Mode).

Make Internal Diagnostic Messages Show Information in Real Time

Published December 21st, 2025 by Gary Brindley

Question: How do you make the Internal Diagnostic Messages or Notifications in Netlinx Studio show in real time? Answer: If you have ever noticed the progress bar for Internal Diagnostic Messages or Notifications building up and then appear to catch up by displaying a bunch of information all at once, it is because you didn't see all of the informat

Using Control Ports on Soundweb London Devices

Published December 14th, 2025 by Gary Brindley

Working with GPIO control GPIO (General Purpose Input Output) – also known as control ports or even sometimes called logic controls since they report logic levels. There are 12 inputs and 6 outputs on the control port terminal block in the center of the back panel on BSS units (the one exception is the BLU-GPX which has considerably more). 12 Input

Renaming Devices with Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to change the names of your audio devices for easy identification in Dante Controller.

biamp Tesira Control is Not Working

Published November 28th, 2025 by Gary Brindley

Question: Why is control of a biamp Tesira not working? Answer: There are 3 common reasons why control may not work: The Duet module (Biamp_Tesira_dr1_0_0.jar) will not initialize if there is ANY error in the subscription process.Confirm all subscriptions tie to a real Instance Tag and the correct Attribute is defined. Both of these are case sensiti

Service Manuals and Schematics for HARMAN Professional Products

Published November 24th, 2025 by Gary Brindley

Question: How can I find service manuals and schematics for HARMAN Professional Products? Answer: HARMAN Professional's policy on intellectual property limits access to service manuals and certain documents, such as schematics, to only our Authorized Service Centers (USA) and our Distribution Partners (Outside the USA). These businesses have complet

N-Series N26x2S Video Encoder/Decoder Firmware

Published December 12th, 2025 by Gary Brindley

Early Access Firmware Disclaimer: Early Access software has not been fully tested and has only been checked for the issues it addresses. Some features may be incomplete, subject to change, or may not function as intended. You might experience unexpected errors, limited functionality, or disruptions, and the software's stability may vary. We encou

How to change the audio nature of C5 and C1000 microphones

Published November 22nd, 2025 by Gary Brindley

Question: What is common in C1000S, C5 microphones and C5 WMS heads? Answer: The AKG C5 variants, including the Wireless Handheld Transmitter heads and the AKG C1000S models up from MKII has the same capsule, therefor the accessories used are the same. There are two plastic converter caps may be attached onto the capsule that can change the audio na

C414 XLII Briefcase Weight

Published November 14th, 2025 by Gary Brindley

Question: What is the weight of the C414 XLII briefcase? Answer: The weight of the case with microphones and all accessories is 4.5 lbs.

C314 Standard Accessories

Published November 14th, 2025 by Gary Brindley

Question: Which accessories ship with a C314? Answer: The box includes an SA60 stand adapter, H85 shock mount, W214 windscreen and a hard carrying case.

Finding the Main Window in London Architect

Published December 17th, 2025 by Gary Brindley

Question: How to do I get the main window back in London Architect? Answer: A common question from customers is “how to do I get the main window back?" or “the Main Window disappears when I go online". There is a simple reason for this behavior, London Architect application has a separate window set for operate mode versus design mode. A window s

AUDIO ARCHITECT 2.20.0 - Installer

Published November 26th, 2025 by Gary Brindley

Installation files for Audio Architect 2.20.0 Download the Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.20: Main Application Venue level support for Dante Routing in Venue Options Improved performance in Dante matrix router Fixes for Dante Routing with in Audio Architect BSS Audio Fixe

Move Multiple Lines in Netlinx Studio

Published December 21st, 2025 by Gary Brindley

Question: How do you move multiple lines left or right in Netlinx Studio at the same time? Answer: Highlight the desired lines to be moved. Use Tab to indent the lines and move them to the right, use Shift+Tab to unindent and move the lines to the left.

The Main Layout Window of London Architect

Published December 18th, 2025 by Gary Brindley

The main layout window of London Architect. HTCC02

Going Online with London Architect

Published December 18th, 2025 by Gary Brindley

How to ensure connectivity to the device when going online of London Architect.

Using Custom Control Panels with London Architect

Published December 18th, 2025 by Gary Brindley

How to create custom control panels from London Architect.

Dynamic Device Discovery (DDD)

Published December 17th, 2025 by Gary Brindley

Question: What is Dynamic Device Discovery (DDD)? Answer: Dynamic Device Discovery (DDD) was created to take advantage of Java’s Dynamic Class Loading and the Duet Standard NetLinx API (SNAPI). Java loads each class only as it is needed. Therefore it is feasible to load a Duet device control module on the fly as each new device is discovered. SNA

Debugging IP Communication

Published December 17th, 2025 by Gary Brindley

Question: How do I debug IP_CLIENT communications using Netlinx Studio Diagnostics and Notifications? Answer: When controlling a device via IP in NetLinx it is difficult to debug the incoming and outgoing strings because Netlinx Studio's Notifications cannot be used to watch incoming and outgoing strings. Also, Control a Device does not work to sen

Product Pricing

Published November 24th, 2025 by Gary Brindley

Question: How much does my HARMAN product cost / How much did it cost when it was new? Answer: Technical Support does not have any current or Legacy pricing. For pricing information, please follow the link below and select your product category to be provided the contact information for your region. https://pro.harman.com/contacts/solutions

Device Properties in London Architect

Published December 17th, 2025 by Gary Brindley

How to access the properties of devices of London Architect.

Dante Latency Management

Published December 17th, 2025 by Gary Brindley

Audinate teaches us what latency means in a Dante network, and how to monitor and adjust it to suit your requirements using Dante Controller.

DVX-3266-2265-4k Switcher & Controller Update

Published December 13th, 2025 by Gary Brindley

This article contains two downloads (located in upper right corner of this page). Installation instructions are after the release notes. Changes/Features Overview: Enova DVX 4K 5002 Switcher updates v2.0.4: (see Switcher Readme for details on prior versions) Changed in 2.0.4 (Feature) Added support for new DXLink 4K60 DWP TX Fixed issue where the l

SOUNDWEB LONDON Troubleshooting Audio Dropout on BLU Link and Dante Systems

Published December 15th, 2025 by Gary Brindley

Introduction Intermittent audio can be complex to troubleshoot especially on larger system that may contain more than one network audio transport and may also involve and IT network. In this guide, we will cover the basics of how audio synchronizes between devices and cover ways to determine a root cause and correct intermittent audio. General Conce

Mean Time Between Failures (MTBF)

Published December 21st, 2025 by Gary Brindley

Question: What are the Mean Time Between Failure (MTBF) for AMX products? Answer: Below you will find the MTBF data for each of the AMX products that have been tested. Netlinx Masters 100,000 Hours NX Masters 100,000 Hours Touch Panels 60,000 Hours Matrix Switchers 90,000 Hours Keypads 100,000 Hours Enova DVX 100,000 Hours Enova DGX 170,000 Hours

How to Connect and Run a Ui Mixer in Three Easy Steps

Published December 13th, 2025 by Gary Brindley

Question: How do I connect to my Ui Mixer Hotspot? Answer: Connect your device to the Ui12, Ui16, or Ui24R using Wi-Fi. When searching for wireless networks you will see the Ui model broadcasting its SSID. Open an Internet Browser on the device. Type ui.io into the Address Bar and hit enter. If you get a screen with random colors or some random webs

Getting to Know Signal Processors

Published December 18th, 2025 by Gary Brindley

Walk through the various features of the different models of BSS Audio Soundweb London series processors as well as the dbx ZonePRO processors.

AUDIO ARCHITECT Using the BLU-101 & BLU-102

Published December 9th, 2025 by Gary Brindley

Overview: This venue file for the Soundweb London BLU-101 & BLU-102 provides the functionality required for a typical conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Features: This system has the following features: 19 Microphone inputs with Acoustic Echo Cancellation Stereo

AUDIO ARCHITECT 2.15.0 - Installer

Published November 26th, 2025 by Gary Brindley

Installation files for Audio Architect 2.15.0 Download Audio Architect installer HERE. HiQnet Audio Architect™Release Notes New in HiQnet Audio Architect version 2.15: AKG Fix to Wireless System Frequencies Setup issues in Windows 10 BSS Updated firmware to 86.04.2 with fix to Dante Card renaming issue Fixes for logic surface issues in Contrio Serve

Blue LED Flashing on Ui Mixer

Published December 12th, 2025 by Gary Brindley

Question: What does it mean if the blue light on my Ui Mixer never stops slowly flashing? Answer: The internal firmware is corrupt and needs to go in for repair to a factory service center.

Define Venue Using Audio Architect

Published December 17th, 2025 by Gary Brindley

How to use the Define Venue workflow.

CE Series Reset

Published December 19th, 2025 by Gary Brindley

Question: How do I reset a CE series device? Answer: The ID button, of CE-IRS4, CE-IO4, CE-COM2, CE-REL8, can be used to reset the device. Holding the ID button for between 10-20 seconds will reset all settings to default, including username and password. Holding the ID button for over 20 seconds will do the above, and also rollback the firmware ima

DMM8 Priority Channel Advantage

Published November 22nd, 2025 by Gary Brindley

Question: How much louder does a priority channel appear to automix logic? Answer: Marking a channel as Priority gives it a 6 dB weighting advantage, so it opens first.

How to Connect and Run a Ui24 Mixer in Three Easy Steps

Published December 14th, 2025 by Gary Brindley

Question: How to connect and run a Ui24 Mixer? Answer: Connect your device to the Ui24 using Wi-Fi. When searching for wireless networks you will see the Ui24 broadcasting its SSID. Open an Internet Browser on the device. Type ui.io into the Address Bar and hit enter. If you get a screen with random colors or some random website go back and make sur

Networking Basics with Audio Architect: Part 1

Published November 27th, 2025 by Gary Brindley

The OSI network model and its relation to HARMAN technologies.

Run Venue Mode using Audio Architect

Published November 27th, 2025 by Gary Brindley

What is available for control and monitoring after synchronizing the venue.

Telephone Paging Using the BLU-102

Published December 12th, 2025 by Gary Brindley

This design has a number of unique features including: Telephone Hybrid for connecting to POTS or analog PBX DTMF detection for zone selection Tone feedback for operator prompt Design Scalable to 16 + zones In this design we will discuss creating a Telephone Paging Matrix that can be controlled with any POTS or analog PBX connected to Soundweb Londo

DMM14 RS‑232 Integration

Published November 21st, 2025 by Gary Brindley

Question: Which automation systems connect over the serial port? Answer: The three‑pin RS‑232 can load firmware and allows external control from AMX or similar systems.

APS4 Link Outputs Purpose

Published November 14th, 2025 by Gary Brindley

Question: When should I use the LINK A/B TO PS connectors? Answer: Use them to pass both antenna signals on to additional APS4 units for larger systems.

DAM Series | Capsules

Published November 27th, 2025 by Gary Brindley

AKG makes a wide array of DAM series modular installed mics—how do you know which one is right for your application? Check out the first video in our new 4-part series to explore the capsule options.

Mac OS Catalina and PA2 Support

Published December 22nd, 2025 by Gary Brindley

Question: Does the PA2 app work under MAC OS Catalina? Answer: Apple has discontinued support for 32 bit apps and programs in the Catalina release of MAC OS which has affected all manufacturers utilizing 32 bit applications. As it pertains to the PA2 app, at this time Harman has no plans to update it to 64 bit.

C314 Overload LED Function

Published November 14th, 2025 by Gary Brindley

Question: What does the overload LED on the C314 indicate? Answer: If the signal approaches 2 dB below clipping, the active pattern LED turns red for up to five seconds.

BSS Audio BLU8v2 VCA Control with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to use BSS Audio BLU8v2 for VCA control of a Crown DriveCore Install Network amplifier.

ARA Compatibility with M2 Chip and macOS Ventura

Published November 14th, 2025 by Gary Brindley

Question: Is the ARA microphone compatible with macOS Ventura and M2 chipped Mac? Answer: Yes. It is plug and play compatible; no additional driver needed.

Disable Auto Switching on NCITE

Published December 17th, 2025 by Gary Brindley

Question: By default, the NCITE-813 is configured to automatically switch between video inputs based on video presence. If this is not the desired behavior, this feature can be disabled within the web interface of the switcher by following the steps below. Answer: Access the web interface of the NCITE by entering its IP address into any standard br

Updating Firmware on the PRX ONE

Published December 14th, 2025 by Gary Brindley

Installing the Pro Connect App Download and install the Pro Connect App. It is available for both iOS and Android devices. Pairing the speaker to the App Start by selecting “Add Speakers". Find and pair from the available list by selecting “Connect". Wait for it to connect. When prompted, validate using the MASTER/MENU knob on the speaker. Once “C

Using Custom Control Panels with London Architect

Published December 22nd, 2025 by Gary Brindley

How to create custom control panels from London Architect.

CS3 System Capacity Limit

Published November 21st, 2025 by Gary Brindley

Question: How many microphone stations can the CS3 system support? Answer: A single CS3 base unit powers and controls up to 60 microphone stations; larger setups require an additional base.

Getting to Know the DCP-555

Published December 18th, 2025 by Gary Brindley

An overview of the BSS DCP-555 template-based conferencing processor.

Instrument Microphone Micing Techniques with D40 Dynamic

Published November 27th, 2025 by Gary Brindley

Demonstrating several instrument miking techniques.

Hardware Overview of Soundweb London Processors

Published December 18th, 2025 by Gary Brindley

The digital signal processing available to Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Overview - Ch

How to factory restore a SVSI N-Command Controller

Published December 21st, 2025 by Gary Brindley

Question: How to factory restore a SVSI N-Command Controller? This is for the following units: SC-N8001 N-Series Controller for 5 Users/50 Devices SC-N8002 N-Series Controller for Unlimited Users/Devices SC-N8012 N-Series Controller for Enterprise Answer: The N-Command factory restore steps: This will return the unit to the settings it came from the

DMS100-300 Maximum Operating Range Indoors

Published November 22nd, 2025 by Gary Brindley

Question: What is the typical indoor range before audio drops out? Answer: You can expect up to 100 ft / 30 m line‑of‑sight; walls, people, or metal reduce range.

Modules not loading due to Magic Value error

Published December 21st, 2025 by Gary Brindley

Problem: Modules are not loading after updating controller firmware to 1.8.x. In the boot log when the module attempts to load, the following error is generated: Exception in thread "DA_DeviceAccess" java.lang.ClassFormatError: Incompatible magic value 1807392802 in class file com/amx/duet/impl/xxx/xxxx/dr1_0_0/xxxxxxxx Solution: This is due to a

Resetting G4 Panel Passwords

Published December 22nd, 2025 by Gary Brindley

Question: Is there a way to reset the setup password on a G4 panel back to default? Answer: If the panel is connected to a Netlinx controller, using the ^RPP SEND_COMMAND will reset the password. If the panel is not connected, it would need to be sent in for reset.

C214 Included Accessories

Published November 14th, 2025 by Gary Brindley

Question: What comes in the box with a new C214? Answer: Standard accessories are an H85 shock mount, W214 foam windscreen, and a hard carrying case; stereo sets add an SA60 stand adapter.

Phantom Power and Microphones

Published November 24th, 2025 by Gary Brindley

Phantom Power is a term given to the process of delivering DC (Direct Current) voltage to microphones requiring electric power to drive active circuitry. All condenser microphones such as the AKG P120 have active circuitry and require phantom power to operate. Phantom Power is typically provided by the input of the device you are connecting the mi

Microphones as Part of a System: Part 2

Published November 27th, 2025 by Gary Brindley

Walk through the potential use case of various microphone types offered by AKG including: Gooseneck, Boundary Layer, and Lavalier.

Q&As about microphone windscreens

Published November 24th, 2025 by Gary Brindley

Q: Why do microphones have foam windscreens? The foam or fur cover of a microphone is called a windscreen. A windscreen protects the microphone diaphragm from gusts of air. Without a windscreen, wind or breathing can cause loud pops in the audio signal. Windscreens break up gusts of air before they interact with the microphone diaphragm. Q: When

AKG Sounds from the Studio | E5: Five Essential Tips for Maximizing Studio Creativity & Productivity

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman shares 5 essential tips for maximizing studio creativity & productivity. They include: Review Studio Requirements Define Goals Ahead of Time Be Well Prepared and Rehearse Bring a Master Hard Drive Prioritize Creativity and Productivity Subscribe to be notified of every AKG vi

Getting to Know CBL Boundary Microphones

Published November 27th, 2025 by Gary Brindley

An overview of the AKG Gooseneck microphones including configuration and sizing options.

Commissioning CBL Boundary Microphones

Published November 26th, 2025 by Gary Brindley

Installing the AKG CBL201 and 301 Microphones.

i! Voting Feedback Problem with Roll Call

Published December 21st, 2025 by Gary Brindley

Question: When a voting body is chosen with only 4 members (total MSP count is ~13), and a Roll Call is requested, all MSP panels are flashing their Present button, instead of only the MSP panels in the Voting body. How do I change this? Answer: This is the correct operation for the i!-Vote system. It is working as designed. If it is desired to cha

AUDIO ARCHITECT 2.00.0 - Installer

Published November 25th, 2025 by Gary Brindley

Installer for Audio Architect 2.25.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.00: Main application Added Dante Controller routing functionality in Route Audio mode Removed 'Reset Parameter Values' from control panels Performance improvement when loading large venue files I

WMS Rack Mount Kits

Published November 24th, 2025 by Gary Brindley

Question: What are the part numbers for the WMS rack mount kits? Answer: 7615H06110 - RMU40MINI Rack mount unit for WMS40 Mini and WMS40 Mini2. 7615H06130 - RMU4X PRO Professional rack mount kit to mount a wireless receiver into a standard 19" rack, including front mount cables and antenna splitter cables. Use ONE rack mount kit to mount ONE recei

C214 RF Interference Protection

Published November 14th, 2025 by Gary Brindley

Question: How does the C214 resist radio‑frequency interference? Answer: Its all‑metal body provides effective RF shielding, allowing use near transmitters or wireless gear.

W70 Windscreens

Published November 24th, 2025 by Gary Brindley

Question: What is the difference between 2226Z44010, WINDSCREEN W70 and 2421Z01010, W70 WINDSCREEN? Answer: Although both windscreens have the same name, they do not have the same dimensions. Each is made to match a different microphone: 2226Z44010 is used on C747 V11 microphones which have a 13.5mm diameter. 2421Z01010 is used on CK47 capsules whic

Software Requirements for BLU-50v2

Published December 14th, 2025 by Gary Brindley

Question: What are the software requirements for BLU-50v2? Answer: The BSS BLU-50v2 signal processor requires either Hi Qnet Audio Architect (version 2.55.1 or later) or Hi Qnet London Architect (version 6.02 or later) software for configuration, control and monitoring.

ARA Compatibility with macOS Tahoe

Published November 14th, 2025 by Gary Brindley

Question: Is the Ara microphone compatible with macOS Tahoe? Answer: Yes, the Ara microphone is plug and play compatible with macOS Tahoe; no additional driver needed.

Blu-50 What is in the Box

Published December 13th, 2025 by Gary Brindley

Question: What is in the BLU-50 shipping box? Answer: 1 x BSSBLU50M 1 x AC Power Supply 12VDC 2.5.A 1 x AC Power Cord 2 x Mounting Brackets [for mounting to a flat surface like a desk or wall] 2 x Racks Ears [for mounting in a standard 19" equipment rack] 1 x Bag of Mounting Hardware 1 x 2 Pin Orange Euro Connector 1x2x5.08mm [for DC Power] 4 x 3 P

Introducing The WMS420 Wireless System

Published November 27th, 2025 by Gary Brindley

Introducing the newest addition to the AKG wireless family: the WMS420. Perfect for many situations, the WMS420 is a simple wireless with professional features. Enjoy as AKG Product Specialist Rick Murphy provides a tour.

MUSE with Touch Panel Control (TPC) apps

Published December 21st, 2025 by Gary Brindley

Using MUSE with Touch Panel Control (TPC) apps UPDATE: The Android application has been fixed and is available in the Google Play store. TPC apps available from our third-party partner TPControl (www.touchpanelcontrol.com) exhibit an issue with MUSE controllers where erroneous dynamic device IDs are continuously created in addition to the primary d

C214 Operating Environment

Published November 14th, 2025 by Gary Brindley

Question: Within what temperature and humidity can the C214 safely operate? Answer: It is rated for −10 °C to +60 °C and up to 95 % relative humidity at 20 °C.

Jetpack IR emitter cable

Published December 21st, 2025 by Gary Brindley

Question: What is the part number for the IR emitter cable for a Jetpack, (JPK-1300)? Answer: 5140121-00

Soundweb London Series 2 Crestron Modules (Legacy)

Published December 14th, 2025 by Gary Brindley

Version 4.2 modules were released by BSS. These were initially released to support Crestron Series 2 processors, but this module can be recomlpiled for Series 3. Download v4.2 here. Version 5.4 modules were released by Crestron. Some users have reported issues with the 5.4 modules. For the current BSS Crestron Modules for the Series 3 go here.

Muse Automator Module Setup

Published December 21st, 2025 by Gary Brindley

How to setup a module in Muse Automator This is an example Muse Automator flow that shows how to setup and initialize a Duet module and how to verify the module is online and communicating with the device. In this example, there is a controller in this flow so it would be best to import it into a new project, which will run in simulator mode, and n

Unlocking Access Control Password and Front Panel in a XTi 6002

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown XTi6002 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown XTi amplifier requires a complete factory reset. Note that all settings, Presets and Hi Qnet

Muse Automator HTTP Example

Published December 21st, 2025 by Gary Brindley

Question: How can Muse Automator be used to create a web page? Answer: Import the http example file into Muse Automator to see an example project. Download HERE.

Setting the Time in a Soundweb London Device with an External Control Message

Published December 17th, 2025 by Gary Brindley

Question: Can I set the time in a Soundweb London device using a third party control message? Answer: Yes, the device time can be set using a third party control message which can be transmitted over the network or RS232. The SET message format below can be used to construct the message to be transmitted over network TCP port 1023 or RS232 Baud Rate

Using BLU Link over Fiber

Published December 14th, 2025 by Gary Brindley

What is BLU link BLU link is a 256 channel proprietary high speed digital audio bus. This bus is used to interconnect devices that support the BLU link protocol. BLU link uses a point to point connection between BLU link devices over a CAT5e or better cabling with a maximum length of 100 m /328 ft. BLU link devices are connected from an out port t

Using a Logic End to Reboot a Soundweb London Device

Published December 17th, 2025 by Gary Brindley

Overview: A Soundweb London device has the ability to reboot when the state of a Logic End is changed. The change of state can be triggered in a variety of ways such as Control Inputs, wall controllers, a Parameter Presets, Custom Control Panels, third party control messages or from within the Logic Configuration itself. Adding and Configuring the L

Battery Life for NI Series

Published November 28th, 2025 by Gary Brindley

Question: What is the expected battery life for the Lithium (LI) batteries in the NI series? Answer: The NI series uses a combination lithium battery and clock crystal package called a Timekeeper. We have made the calculations and have determined that the battery can be expected to have 3 years of usable life in very adverse conditions. Actual lif

Identifying the Firmware Version in a Soundweb London Device

Published December 17th, 2025 by Gary Brindley

Firmware in BSS Soundweb London Devices It is important to determine the firmware version when replacing a Soundweb London device in a working system. Changing the firmware in a device will cause the devices to mute and stop running its Configuration. If you load the previous version of firmware back to the device, it will start running its Config

Domain Manager Audit Log Shows AES67_Prefix_v2:[ 239 0 0 0 ]

Published December 17th, 2025 by Gary Brindley

Issue: Soundweb London devices show an AES67 Prefix message every 20 seconds in the Domain Manager Audit Log. Cause: This is usually because a London device was enrolled with RTP audio in Domain Enabled Firmware in a Domain that doesn't use AES67 clocking. Resolution: To correct this issue, install the No-RTP/AES67 in Domain Firmware and t

SOUNDWEB LONDON Power Supply Part Numbers

Published December 14th, 2025 by Gary Brindley

Question: What are the power supplies used in Soundweb London devices? Answer: This is a list of part numbers for Soundweb London products. BLU-16/32/80 - 05-1201V - No OEM (No longer available) BLU-10x/32x/80x - 23-0003 - OEM: XP Power ECM6OUT33 BLU-50/Bi B/Bo B/GPX - PS1225DC-S/T - OEM: CM Venture 52706G (-120-6023) MODEL FRA030ES12-4

Ui Mixer App Download

Published December 12th, 2025 by Gary Brindley

Question: Where do I get the app for the Ui mixer? Answer: There is no app for the Ui series as everything is built into the mixer. It works as a WiFi hotspot you connect to and control with the built-in website. Refer to the 3 step connect guide for your model: https://harman.helpjuice.com/en_US/how-to-connect-and-run-a-ui12-mixer-in-three-easy-st

135MA & 160MA Have Priority Ducking, not Priority Muting

Published December 20th, 2025 by Gary Brindley

135MA & 160MA have Priority Ducking, not Priority Muting. The Priority Muting feature on the 135MA and 160MA mixer amps do not have enough of a volume change to use it to switch between two sources on these mixers. The 135MA and 160MA manuals discuss this mixer-amp line's priority muting features, but the nomenclature appears to be incorrect.

Fixed I/O Devices with Soundweb London Hardware

Published December 17th, 2025 by Gary Brindley

Learn about which Soundweb London devices feature fixed IO card solutions. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Over

How to Change Hotspot Channel on the Ui Mixer

Published December 13th, 2025 by Gary Brindley

Question: How do you change the channel on the Ui mixer's hotspot? Answer: If you are experiencing intermittent connection issue while connecting to the Ui's hotspot, you should try changing the channel of the hotspot. This can be done by selecting the settings gear on the mixer's main page and selecting the network tab. Once you are on the networ

CS5 Meaning Of Blinking Red Gooseneck

Published November 21st, 2025 by Gary Brindley

Question: What does a blinking red gooseneck LED during power‑up mean? Answer: It marks the spot where the ring is open, helping you locate and fix the faulty cable.

How to distinguish new DMS800 system from previous DMS800 systems

Published November 23rd, 2025 by Gary Brindley

Question: How to Distinguish New DMS800 System from Previous DMS800 Systems? Answer: DMS800 2020 wireless systems can be distinguished from earlier DMS800 systems by a psi (Ψ) symbol that can be found in multiple locations: a) on the product box label, b) on the right side, front panel of the DSR receiver, c) on the back of the DPT800 and under the

Unlocking Access Control Password in a Crown Amplifier

Published December 14th, 2025 by Gary Brindley

Question : Audio Architect Access Control admin password has been lost. Crown amplifier is locked and cannot be added to the Venue. How can the device be unlocked? Answer: The Crown amplifier requires a complete factory reset. Note that all settings, Presets and HiQnet Name will be lost. Unless otherwise noted, HiQnet Node Address and IP address set

DMM14 LAN Web Interface

Published November 21st, 2025 by Gary Brindley

Question: Can the mixer be configured from a browser? Answer: Yes - the UL and ULD provide an embedded web server for remote setup, monitoring and diagnostics.

AUDIO ARCHITECT 2.25.1 - Installer

Published November 26th, 2025 by Gary Brindley

Installer for Audio Architect 2.25.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.25.1: Crown Fixes for CDi Drivecore amplifiers. Firmware Update to 2.0.5.0 Dante firmware updated for DCI DA 4600-4300-8300 devices. BSS Audio Fixes for Contrio Server fails to load config with a

I/O Cards for Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

The available card options for Soundweb London 800 series devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Overvie

JBL Performance Manager 2.8 Update

Published December 22nd, 2025 by Gary Brindley

This video demonstrates features included in the JBL Performance Manager 2.8 Update. JBL Performance Manager is the next-generation software application designed to configure networked audio systems for corporate and live concert events and systems within performance venues such as theaters and houses of worship. Using Performance Manager dramatica

HUB4000Q System Architect PC Requirements

Published November 24th, 2025 by Gary Brindley

Question: What are the minimum computer specifications to run Harman System Architect with the hub? Answer: System Architect needs a 2 GHz dual‑core 32‑bit Windows PC with 2 GB RAM, 200 MB free disk space and 1024 × 768 resolution.

Associate Amplifiers Mode Using Audio Architect

Published November 26th, 2025 by Gary Brindley

How to use the Associate Amplifiers workflow.

AKG Sounds from the Studio | E6: How to Mic a Guitar Amp

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman shares best practices for miking a guitar using iconic AKG C414XLII professional reference condenser microphones, including front- and rear-of-amp mic placement, room capture, and a comparison of varying sound capture from different placements. Subscribe to be notified of every

Choosing the Right Networked Audio

Published December 17th, 2025 by Gary Brindley

Where to properly specify CobraNet, BLU link, AVB, and Dante solutions.

AUDIO ARCHITECT 1.50.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.50.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.50.1: JBL Fixed metering issues on DPDA master panel AKG Updated DMS-700 firmware Crown Updated AVBX installer New in HiQnet Audio Architect version 1.50.0: Main Application Added Simula

APS4 Cable Length Adjustment Steps

Published November 14th, 2025 by Gary Brindley

Question: How do I set the CLA DIP switches? Answer: Remove the logo cover and set switches according to Table 1 for your frequency band, antenna type, cable type, and total length.

APS4 Supported Frequency Range

Published November 14th, 2025 by Gary Brindley

Question: Which UHF frequencies does the APS4 cover? Answer: It is wide‑band and works from 470 MHz to 952 MHz.

Varia with Muse

Published November 28th, 2025 by Gary Brindley

Question: What application do I use to transfer a touch panel file to a VARIA panel when using a MUSE controller? Answer: You can use TPDesign 5 or Netlinx Studio. Connect the app to the MUSE controller IP Address and then send the file to the VARIA. The Manager software can also be used to transfer panels files to Varia.

Configuring a Cinema Subwoofer With the DSi 2.0 Amplifiers

Published December 21st, 2025 by Gary Brindley

Configuring a cinema subwoofer using only the front panel and no other software required.

Clocking Basics for Dante

Published December 17th, 2025 by Gary Brindley

Audinate teaches us: How Dante clocking compares to legacy digital audio Dante clock roles and elections Clock failure modes Configuring Clock. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting

Setting Passwords in the Soundcraft Ui

Published December 11th, 2025 by Gary Brindley

Setting the Administrator's Password In order to set an administrator's password on your Ui mixer perform the following: Go to the settings menu. Select the Network tab. Select the CONFIG button. An Authentication box will pop up asking for a username and password; the default for both is admin. Once logged into the Soundcraft Ui Config page, select

EON One Pro Battery Replacement

Published December 15th, 2025 by Gary Brindley

Step by step instructions on replacing the battery on the EON ONE PRO.

CS5 Power Supply Capacity Per Unit

Published November 21st, 2025 by Gary Brindley

Question: How many microphone stations can one PS12 power supply feed? Answer: Each PS12 powers up to 12 stations - six to the left and six to the right of the unit it is attached to.

Changing Wi-Fi channels on Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: How do I change Wi-Fi channels on my Ui mixer? Answer: By default the Ui series of mixers are configured to use channel 9. If you are experiencing connection issues, the first thing to try is to change the current Wi-Fi channel to a channel that is less busy. You can determine which channels are the least busy using a Wi-Fi analyzer app

HUB4000Q Maximum Connected Devices

Published November 23rd, 2025 by Gary Brindley

Question: How many AKG wireless devices can one HUB4000Q interface support? Answer: A single HUB4000Q lets you daisy‑chain up to eight compatible AKG devices.

Downgrading Firmware on Varia Panels

Published December 17th, 2025 by Gary Brindley

Question: Can you downgrade firmware on a Varia panel? Answer: While a full firmware build cannot be downgraded (eg. firmware version 1.11.42 downgrade to 1.11.29) due to Android limitations, downgrades are possible when loading an app update. An app update only contains updates to panel personas and other apps, without performing a full firmware u

Controlling the Si Over an External WiFi Router Using HiQnet Access Control

Published December 13th, 2025 by Gary Brindley

Setting Up Si Mixer For Remote Control w/ ViSi Remote and/or ViSi Listen This will show how to setup an external wireless router and enable the access control for clients External Router connections Connect a Cat 5 or Cat 6 cable to the HiQnet port on the rear of the mixer, not to any other RJ45 jack such as MADI or DANTE. Connect the other end of t

Soundweb OMNI - Expander Rear Panel Overview

Published December 14th, 2025 by Gary Brindley

This article provides an overview of the rear panel of the OMNI 16e and 32e Expanders. Power and Network Each Expander includes a power supply connection and dual redundant Dante and HControl ports. USB connections are located on the rear panel of the Expanders. These ports currently have no functionality and are intended only for service and repa

CDi Drivecore or DCiN Drivecore with 25V Speakers - Limiter and Crossover Settings

Published December 20th, 2025 by Gary Brindley

Question: Is it possible to drive 25V speakers from higher voltage amplifiers without exceeding their voltage rating? Answer: The CDi Drivecore 300W and DCi Drivecore 300W amps are capable of 49VRMS output even at their Lo Z settings.Since these amplifiers do provide more than 25VRMS output, you will need to set their limiters so that you do

Changing the Zone Name on Contrio Controllers

Published December 13th, 2025 by Gary Brindley

Question: How do I change the Zone button label on the EC-4bv and EC-8bv in 4 Zone Mode? Answer: When using the EC-4bv or EC-8bv in multi-Zone mode, the default name is displayed as the button label [Zone 1, Zone 2, etc.]. To change this text you must be off line in Add Devices Mode: Double click the EC controller in Audio Architect to enter the edi

Microphones as Part of a System: Part 1

Published November 27th, 2025 by Gary Brindley

A brief summary of general function of microphones and the various types of polar patterns used for speech reinforcement microphones.

WMS470 Lock Mode Purpose

Published November 25th, 2025 by Gary Brindley

Question: Why does “LOCK” appear on the receiver display? Answer: LOCK mode stops accidental changes; hold the left arrow key to exit into SETUP when adjustments are needed.

DMM14 Output Equalizer Availability

Published November 21st, 2025 by Gary Brindley

Question: Which channels feature the third‑octave equalizer? Answer: Graphic EQ is available on the two stereo outputs; input channels use shelving Bass/Treble plus low‑cut.

Running Multiple Instances of HiQnet Audio Architect on the Same PC

Published November 24th, 2025 by Gary Brindley

Question: Can multiple instances of Audio Architect be launched on the same computer? Answer: Multiple instances can be launched on the same computer but only the first instance will be allowed to communicate with devices on the network. The subsequent instances will have their network functionality disabled and it cannot be re-enabled unless the f

AKG Sounds from the Studio | E3: How to Mic Vocals Using the Vocal Booth Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman provides best practices for miking a vocalist using AKG C Series microphones. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Co

What can AKG MicroLite microphones be used for

Published November 24th, 2025 by Gary Brindley

Question: What can AKG MicroLite microphones be used for? Answer: The microphones from the MicroLite series are professional cardioid or omnidirectional condenser microphones. The microphones are specifically designed for use in the following high-end areas: Musicals Theater TV shows Presentations The compact size ensures optimum comfort. Additional

Line Level Out from Amplifier

Published December 19th, 2025 by Gary Brindley

Question: Can I connect the output of my amplifier to a line level input of a power speaker/sub? Answer: Not directly, doing so would damage the input of the device the amplifier is feeding. Some amplifier models have a loop through jack that allows you to send the line level input signal to another device, but amplifiers without this feature would

Using Control Ports with London Architect

Published December 18th, 2025 by Gary Brindley

How use the control ports on the back of the device of London Architect.

Adjusting a Single Amplifier with Band Manager

Published December 21st, 2025 by Gary Brindley

The basic process of adjusting just one XTi amplifier in the Band Manager software.

N2400 Troubleshooting Screen Colors

Published December 21st, 2025 by Gary Brindley

Question: What do the N2400 Troubleshooting Colors mean? Answer: This information (page 69) and more in manual at https://www.amx.com/en-US/site_elements/instruction-manual-nmx-enc-n2412a-nmx-dec-n2422a-4k-series

Connecting DriveRack to DriveWare Software

Published December 13th, 2025 by Gary Brindley

What You Will Need Computer with Windows XP/7/8/10 Operating System dbx Driveware software Null Modem/Crossover Serial Cable. A straight through cable will not work. RS232-to-USB Adapter if you do not have an RS232 port on your computer Connection Procedure Turn on the Driverack 260 and connect it to the computer in this order:Driverack > Null Mo

Booting a Soundweb London in Safe Mode

Published December 15th, 2025 by Gary Brindley

Question: How do I boot my Soundweb London device in SAFE MODE? Answer: What is Safe Mode? There may be a case where you need to interupt a device during its normal boot up so you can perform a Factory Reset of the device. This is called Safe Mode. It allows the device to boot and connect to the Network without running any program loaded in the dev

How to get the MAC Address of a NetLinx Master

Published December 21st, 2025 by Gary Brindley

Question: How to get the MAC address of a NetLinx master, using GET_UNIQUE_ID() and print to touch panel. Answer: This attached code allows for retrieving the MAC address of a NetLinx master. It also shows how to parse it and send it to a touch panel. This can be adapted to use the MAC as a conditional in code. The code is well commented. GET_UN

Firmware Updates BLU - 100

Published December 9th, 2025 by Gary Brindley

Qestion How are firmware updates managed for the BLU-100? Answer Firmware updates are applied through Audio Architect, which checks compatibility and guides the process.

Installing Firmware on Soundcraft Si Series Consoles

Published December 12th, 2025 by Gary Brindley

Installing Firmware on Soundcraft Si Series Consoles Unzip the files to a USB key in the root directory, you should have three files: yourconsolename.bininfo.xmlFaderv1_1Build13.hex Switch the console off using the POWER key (or power switch on Si Impact). Press and hold the POWER key for approx 5 seconds, a SOFTWARE LOADER screen will appear. (For

Extracting the DSP Configuration in a BSS Soundweb London Device

Published December 14th, 2025 by Gary Brindley

Question: Is it possible to extract the DSP configuration from a BSS Soundweb London device? Answer: The DSP configuration cannot be extracted from the device. The DSP configuration files are compiled and sent to the Soundweb London device after clicking the “L" icon when Audio Architect enters Run Venue Mode. The DSP configuration files cannot be

Jetpack System Button

Published December 21st, 2025 by Gary Brindley

Question: Why does the 'System On/Off' button on the JPK-1300 only power the system on, how do I get it to turn the system off? Answer: The button has 2 action triggers: System on - press and release System off - press and hold for 3 seconds, then release The hold action allows prevention of turning the system off if accidentally pressed.

Displaying a Logo on Input with No Signal on DGX

Published December 21st, 2025 by Gary Brindley

Question: How do I display a logo on an input with No Signal on DGX? Answer: This is a working example of NetLinx code to use a Media Player to generate a logo instead of blue/black screen when no signal present. Unlike the DVX, the DGX does not have a way to display a logo when there is no signal. Since the DGX has no logo generator, you’ll ha

Third-party External Controllers for Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: Are there any third-party external controllers for the Ui series mixers? Answer: No, there is no official support from HARMAN Soundcraft for third-party external controllers designed to control the Ui24R mixer.

BLU-8v2 Physical Specifications

Published December 13th, 2025 by Gary Brindley

Question: What are the physical specifications? Answer: It fits a 3-gang US wall box (dimensions 4.8″ × 6.69″ × 1.99″ / 122.96 × 169.96 × 50.52 mm).

Getting Started with Dante Virtual Soundcard

Published December 21st, 2025 by Gary Brindley

Audinate teaches us: What is Dante Virtual Soundcard? Stopping and starting Dante Virtual Soundcard ASIO and WDM drivers for Windows Configuring... Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting St

N-Series N26x5 Video Encoder/Decoder Firmware

Published December 13th, 2025 by Gary Brindley

Early Access Firmware Disclaimer: Early Access software has not been fully tested and has only been checked for the issues it addresses. Some features may be incomplete, subject to change, or may not function as intended. You might experience unexpected errors, limited functionality, or disruptions, and the software's stability may vary. We encourag

BSS BLU presets from Muse Automator

Published November 28th, 2025 by Gary Brindley

Question: How do you trigger presets on a BSS BLU device from Muse Automator? Answer: Since the presets are not built into the exported Audio Architect file they will not show up as an option in the Command Node of Muse Automator. To execute a preset you will need to create a separate connection to the BLU on port 1023 and send the command string t

XLS Drivecore 2 Series Sleep Mode

Published December 20th, 2025 by Gary Brindley

Overview: The XLS Drive Core 2 amplifiers include an Aux connector on the back that supports a remote sleep trigger. When the amplifier enters Sleep mode, it reduces power consumption and stops audio output. This feature works similarly to other HARMAN amplifier lines like the Crown DCI Drive Core, CDi Drive Core, and JBL DSi 2.0. What you will ne

DX-TX HDCP

Published December 17th, 2025 by Gary Brindley

Question: How to set HDCP on the DX-TX? Answer: Use the following commands: ?VIDIN_HDCP ?VIDIN_HDCP - Requests the video HDCP compliance of the video input port addressed by the D:P:S. IMPORTANT: Send command to Port 7. Syntax: SEND_COMMAND <DEV>,"'?VIDIN_HDCP'" Example: SEND_COMMAND dvTX,"'?VIDIN_HDCP'" Returns a COMMAND of the form: VIDIN

Pairing Speakers for True Wireless Stereo via JBL Pro Connect app

Published December 13th, 2025 by Gary Brindley

True Wireless Stereo (TWS) via the JBL Pro Connect app enables wireless operation of multiple speakers while streaming Bluetooth Audio, and is currently available for the EON One MKII, PRX One, EON700 Series', and EON One Compact speakers. Minimum firmware versions required for TWS via JBL Pro Connect: EON One MKII: 5.2.4.0 PRX One: 5.3.2.0 EON700 S

Accuracy of the Real Time Clock in a BSS Soundweb London Device

Published December 13th, 2025 by Gary Brindley

Question: How accurate is the real time clock in a Soundweb London device? Answer: The real time clock accuracy is specified at +/- 1 second per day. This applies to all models that comprise a real time clock: BLU-100 series, BLU-800 series, BLU-300 series, BLU-80, BLU-32, BLU-16, BLU-50 and BLU-GPX. The real time clock is used for the Logic Calenda

Signal Naming Following in London Architect

Published December 18th, 2025 by Gary Brindley

What signal name following is and how it works of London Architect.

Storing Presets with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Presets.

AKG's Laminated Varimotion Diaphragm

Published November 27th, 2025 by Gary Brindley

AKG's patented Laminated Varimotion Diaphragm can be found in many different AKG products. Rick Murphy, AKG product specialist provides an introduction to this revolutionary material. https://www.youtube.com/watch?v=2kQhDYL5kRI&list=PLKwYhk9fsHAL8KEke3qy9HKxhfEg4MLpM&index=17 HTCC03

Parameter Presets in London Architect

Published December 18th, 2025 by Gary Brindley

How to setup parameter presets of London Architect.

Basic Routing with Dante

Published December 17th, 2025 by Gary Brindley

Audinate teaches us how to make audio subscriptions (routes) using a Dante Controller.

ViSi Remote Setup Guide For Si Mixers

Published December 13th, 2025 by Gary Brindley

Question: How do I setup ViSi Remote with my Soundcraft Si console? Answer: Start with the console powered off. Connect a wireless router via CAT5 from the non-networking (aux) ports to the HiQnet port on the back of the console. Power up the console and select SYSTEM from the main display. Make sure the IP Address & Subnet Mask fields are popul

Enabling N2600 Dante AV mode

Published December 17th, 2025 by Gary Brindley

Question: How do I enable Dante AV mode on SVSi N2600 units? Answer: Enter the webpage for the device, and on the 'Stream Setup' section on the Home page, tick the 'Dante AV Mode enabled' option and hit Save. This will trigger a reboot of the device followed by Dante AV mode being enabled. Note: While in Dante AV Mode, stream switches will be ha

Network folders missing from Netlinx Studio

Published December 21st, 2025 by Gary Brindley

Question: Why can't I see my network folders in Netlinx Studio on Windows 10 or Windows 11? Answer: This is due to a system policy in Windows. Add a registry entry to allow Netlinx Studio to see the network drives. Click "Start" or go to the Windows search box and type Run, press Enter Type regedit, press Enter Go To HKEY_LOCAL_MACHINE\SOFTWARE\Micr

Using NetSetter with Audio Architect

Published December 18th, 2025 by Gary Brindley

How to use NetSetter to discover and configure network information for your HiQnet devices.

CHM99 DPA Adapter

Published November 19th, 2025 by Gary Brindley

Question: Will the CHM99 work without the DPA adapter connected? Answer: No, the adapter converts the phantom power input from the nominal 48vDC to a lower regulated voltage that drives the condenser module. Attempting to use the CHM99 without the DPA adaptor can potentially damage the microphone and is not recommended

Sample Rate adjustment in BSS Soundweb London Dante-enabled devices

Published December 17th, 2025 by Gary Brindley

Sample Rate in BSS Soundweb London Dante-enabled devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA. These devices support Sample Rate frequencies of 48k Hz or 96k Hz. Pull-down sample rate frequencies of 47.952k Hz and 95.904k Hz are also supported in specific configurations. Adjusting the Sample Ra

CDi DriveCore Functionality in HiQnet Audio Architect

Published December 18th, 2025 by Gary Brindley

Question: What functionality is not supported in Audio Architect with the CDi Drive Core amplifiers? Answer: Access Control/Event Filters No filter options populate for CDi Drive Core amplifiers. Associate Amplifier You cannot assign CDi Drive Core output channels to rooms. Rack Panels (Auto Rack Panels) These panels do not automatically populate

Custom Fonts in TPDesign Windows 10 & 11

Published December 17th, 2025 by Gary Brindley

Question: Why is a custom font installed on Windows 10/11 not available in TPDesign? Answer: Fonts should be installed with elevated permissions into the Window's fonts folder, instead of the current user's font folder. Right-click on the font file (<font>.ttf) and select "Show more options." Then select "Install for all users". The font sho

BLU-USB Quick Start Guide

Published December 17th, 2025 by Gary Brindley

Included in the Box: BLU-USB Interface 4 Rubber Feet 2 Mounting Brackets 4 Coarse-Threaded Screws for Mounting to Surface 4 Washers for Mounting to Surface Cable Cover Power Supply with IEC Cable* USB Cable (2 Meter) *Items not included with non-power supply models. Scan QR codes with a mobile device to go straight to web URLs. Download the Instal

How to Integrate an External Router to Your Ui Series Mixer

Published December 17th, 2025 by Gary Brindley

Watch a VIDEO covering the same topic! Synopsis This information is generally universal for most modern wireless routers; however, we cannot guarantee that it will work with them all. We recommend having the owner's manual of your particular router on hand in case you need to clarify steps 1 & 2, covered in this guide. In order to get the Ui mix

Grid cover differences between AKG K601, K701, Q701, K612, K712, K702 and K702 65th Anniversary Edition K7XX Black and Red Limited Editions. Are these all the same?

Published November 22nd, 2025 by Gary Brindley

Question: Grid cover differences between AKG K601, K701, Q701, K612, K712, K702 and K702 65th Anniversary Edition, K7XX Black and Red Limited Editions. Are these all the same? Answer: Studio Reference headphones AKG K601, K701and K612 have the same bayonet lock Chrome Galvanic color grid cover on both sides, the part number is 2458Z51020. It has no

HUB4000Q DHCP Router Recommendation

Published November 23rd, 2025 by Gary Brindley

Question: Is a DHCP router necessary in a HiQnet network with the hub? Answer: While not mandatory, a DHCP router greatly simplifies IP address management for all devices.

AUDIO ARCHITECT 2.25.0 - Installer

Published November 26th, 2025 by Gary Brindley

Installation files for Audio Architect 2.25.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.25.0: Main Application Added support for Dante 4.0 Improved performance in Dante routing Crown Added support for DCi 4|300DA, DCi 4|600DA and DCi 8|300DA New in HiQnet Audio Architect ve

Solución de problemas de conexión en la Ui24R

Published December 13th, 2025 by Gary Brindley

Pregunta: ¿Cómo puedo solucionar problemas de conexión de mi Ui24R? Respuesta: Hay causas multiples del por qué su dispositivo (iPad, iPhone, Android, Mac o computador Windows, monitor touch) puede perder la conexión y mostrar “Conectando" en la pantalla de estos. Las causas y soluciones posibles se mencionan a continuación. PROBLEMA: Interferencia

AUDIO ARCHITECT 1.10.3 - Installer

Published November 25th, 2025 by Gary Brindley

Installer files for Audio Architect 1.10.3 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.10.3: Bug fix New in HiQnet Audio Architect version 1.10.2: Fixed issue where the application was over-subscribing to Soundweb London devices. Fixed issue where the application would crash

Como Integrar Um Roteador Externo Com Seu Ui Series Mixer

Published December 16th, 2025 by Gary Brindley

Sipnose: Esta informação é generalmente universal para a maioria dos roteodores sem fio modernos; no entanto, não podemos garantir que ele vai funcionar com todos eles. Recomendamos ter o manual do proprietario do seu roteador especifico em mãos, caso você precise esclarecer as etapas 1 e 2, abordadas neste guia. Para que o Ui mixer se comunique com

Keyboard Control for the Ui Mixers

Published December 12th, 2025 by Gary Brindley

Keyboard Control For users mixing with a device that has a keyboard, please see below a set of easily accessible key commands, making it quick and efficient to access the most used features on the mixer.

WMS470 Automatic Clean-Channel Search

Published November 24th, 2025 by Gary Brindley

Question: How do I let the receiver find clear frequencies automatically? Answer: In SETUP select the AUTO menu; the receiver scans the current group and lists free channels, then you confirm a group and assign each channel to a transmitter.

Restoring XTi,CDi,DSi Amplifier to Default Settings

Published December 21st, 2025 by Gary Brindley

Applicability: The CDi, DSi and XTi models do not have a reset button for restoring factory settings. The following set of instructions will show you how to return the amplifier settings to original factory settings. This process requires Harman Audio Architect or System Architect software. Step 1: Open Audio Architect software while the ampli

CS5 Interpreter Language Channel Count

Published November 21st, 2025 by Gary Brindley

Question: How many language channels are available? Answer: The base unit offers up to 63 interpreted language channels.

AUDIO ARCHITECT 2.55.1 - Installer

Published November 26th, 2025 by Gary Brindley

DOWNLOAD LINK Release Notes New in HiQnet Audio Architect version 2.55.1: BSS Audio Added official support for BLU-50v2. For users migrating existing designs from BLU-50 to BLU-50v2 hardware, this migration will occur automatically during the matching / go-online process. New in HiQnet Audio Architect version 2.55.0: Main Application Added option

HUB4000Q Scaling With Multiple Hubs

Published November 23rd, 2025 by Gary Brindley

Question: How do I expand the system beyond eight channels? Answer: By networking several hubs through standard switches or routers you can control large multi‑channel setups from one PC.

DMM8 Variants At A Glance

Published November 22nd, 2025 by Gary Brindley

Question: What are the functional differences between DMM8 U, UL and ULD models? Answer: All share the same DSP engine; UL adds a LAN port for web control, ULD adds both LAN control and full Dante network audio.

AMX Device Network Ports

Published November 28th, 2025 by Gary Brindley

AMX Device Network Ports The table below lists the most common network ports used for AMX devices. This table will present only default port values, as many of these can be altered/ disabled for specific applications. Product Range Protocol Port(s) SVSi ICSP 1319 HTTP 80 HTTPS 443 Telnet 23 SSH 22 FTP 20-21 HCONTROL (N2600, N3300) 4197 SVSi Contr

Existe Um Centro De Servico Autorizado Perto De Mim

Published December 19th, 2025 by Gary Brindley

Pergunta: Preciso ter meu equipamento Harman Professional reparado. Existe um Centro de Serviço Autorizado perto de mim? Respuesta: Para localizar um Centro de Serviço Autorizado*, por favor navegue ate o site principal da marca que você deseja atender do HARMAN Professional. Por exemplo, se você precisar de um reparo da JBL, visite https://jbl

DMS100-300 Soundcraft Ui24R Integration

Published November 22nd, 2025 by Gary Brindley

Question: What happens when I connect a DMS receiver to a Soundcraft Ui24R mixer? Answer: The receiver sends an IOSYS message that auto‑labels the mixer channel with the transmitter type and its color or ID.

Model Comparison BLU-8 and BLU-8v2

Published December 14th, 2025 by Gary Brindley

Question: How does the v2 differ from the original BLU-8? Answer: The v2 has the same features and appearance as the original, but benefits from a significant hardware redesign. Internally, it shares similarities with rack-mount Soundweb London devices, resulting in enhanced networking functionality

Graphic EQ Font Fix

Published December 14th, 2025 by Gary Brindley

Question: Why is the text on the Graphic EQ not displaying correctly? Answer: This could either be related to Windows Scaling being turned up or you may be missing a font. Verify that Display and Object Scaling are set to 100-125% . Verify you have the Estrangelo Edessa Font Installed under fonts. The font estre.ttf can be downloaded here.

HUB4000Q Firmware Update Prompt

Published November 23rd, 2025 by Gary Brindley

Question: What does it mean when System Architect asks for a hub firmware update? Answer: You should proceed with the update; mismatched firmware and software versions are unsupported.

Distorted Audio on the DVX 4K

Published December 17th, 2025 by Gary Brindley

Question: How do I fix distorted audio on the DVX 4K? Answer: Browse to the Switcher page of the DVX Select Configuration Select the audio output with the distorted audio Under 10-Band Parametric Equalizer find the Tone Adjust Select Off

Acoustic Echo Cancellation (AEC) with Soundweb london Processors

Published December 17th, 2025 by Gary Brindley

Demonstration of Acoustic Echo Cancellation (AEC) inside BSS.

CDi Series Amplifier Software Requirements

Published December 18th, 2025 by Gary Brindley

Question: What are the software requirements for the Crown CDi Series Amplifiers? Answer: They require Hi Qnet Audio Architect version 2.55.2 or higher. Band Manager is not compatible with the CDi Series amplifiers.

APS4 Antenna Stand Mounting Tip

Published November 14th, 2025 by Gary Brindley

Question: How high should floor‑stand antennas be? Answer: Raise the boom so the antenna sits at least 1.8 m above the ground and 0.7 m away from the stand.

Using Device View in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to use the Device View in Dante Controller. This view provides advanced features for routing, device naming, and channel subscriptions.

BLU-100 Audio Transport Protocol Compatibility

Published December 13th, 2025 by Gary Brindley

Question: Does the BLU-100 support Dante or AVB? Answer: No, the BLU-100 does not support Dante, AVB, or Cobranet. It uses BLU link for digital audio transport and requires a BLU-DAN accessory for Dante.

DMS100-300 Input Sensitivity Adjustment

Published November 22nd, 2025 by Gary Brindley

Question: How can I prevent distortion when plugging hot instruments into the bodypack? Answer: Open the battery door, then use the small trim pot to reduce gain until the loudest playing stays below clip.

Overview of DSP Features with Drivecore Install Amplifiers

Published December 22nd, 2025 by Gary Brindley

The DSP features inside a DriveCore Install Network amplifier.

Using DMS TETRAD with DMS100/300 Systems

Published November 24th, 2025 by Gary Brindley

Question: Is DMS TETRAD compatible with DMS100/300 systems? Answer: No. Although both systems are using 2,4 GHz to operate, their protocol, data frame and encoding are different. They are incompatible.

Creating Playable Multitrack Session From Imported Audio Files on the Ui24R With a USB Stick

Published December 15th, 2025 by Gary Brindley

Overview: You Can Import Audio Files From DAW Sessions Onto a USB Stick For Playback in The Ui24R Multitrack Player This will allow you to take audio files recorded elsewhere (on a DAW), and play them back from a USB stick using the UI24R's Multitrack player. Very handy for Virtual Soundcheck or Mixdown on the UI. File types to import and convert ar

Ceiling Speakers Configurator: Part 1

Published December 21st, 2025 by Gary Brindley

A walkthrough of how to use the JBL CSC software application. Part of Audio Design Essentials.

DCiDA Amp Reboots When Dante Cross-point Is Subscribed To

Published December 19th, 2025 by Gary Brindley

Question: Why does my DCi DA amplifier reboot whenever certain Dante sources are selected? Answer: When a Dante source channel name has 6 or more space characters, 0x20, the amp will likely reboot when its cross point is selected.This issue is mostly related to the number of spaces in the Dante source channel name, but its length also plays a part.A

N2600 Dante AV option unavailable

Published December 21st, 2025 by Gary Brindley

Question: Why does the N2600 not show the option for Dante AV-A in the webpage? Answer: The N2600 unit(s) will need to be on firmware version 1.4.2 or higher. Please refer to https://help.harmanpro.com/n-series-n26x2-video-encoder-decoder-firmware for the latest firmware and any pre-requisite firmware files needed to update the units.

SVSI N4321 Audio Transceiver No Audio

Published November 28th, 2025 by Gary Brindley

How to troubleshoot SVSi N4321 Audio Transceiver with no audio SKU(s) FGN4321-SA FGN4321-CD Problem: What to check: Attempted resolution: No audio received from N2300 encoder Interleaved multicast stream option matches on all devices Toggle interleaved multicast option on N2300 or N4321 to match No audio received from N3000 encoder N3000 'Enable PC

Getting to Know DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

An overview of the DCi Amplifier family and the benefits and features of the series.

CS3 Interpretation Integration

Published November 21st, 2025 by Gary Brindley

Question: Can the CS3 feed interpreter consoles? Answer: Yes - routing pins on the SUB‑D remote connector provide floor audio to external interpretation mixers.

Unlocking Access Control Password and Front Panel in an "XTi 2020" XTi1002, XTi2002 and XTi4002

Published December 19th, 2025 by Gary Brindley

!!! Important !!! This update is only for XTi 1002, XTi 2002 and XTi 4002 amplifiers with firmware v2.4.0.0 and higher. The XTi2020 version of XTi1002, XTi2002 and XTi4002 amplifiers started shipping in mid-2023. Production firmware was updated to v2.4.0.0 in February 2024 starting with SN 8502018714. PLEASE NOTE: You MUST

Fine Tuning Function on Ui Mixer Faders

Published December 12th, 2025 by Gary Brindley

The Ui mixer has a function that allows adjusting a fader with higher precession. To activate this feature, click or tap and hold a fader for 1-2 seconds and a blue halo will appear around it. Now move the fader up and down for fine-tuning. This feature is also referred to as the “nudge function". You can turn on this feature in the LOCAL tab of

Press and Hold in Muse Automator

Published December 22nd, 2025 by Gary Brindley

Question: How can I implement a push and hold button in Muse Automator? Answer: The easiest way to implement this is to use the trigger node to resend until it receives a message that will reset the node and stop the resending. The button push would activate the trigger node and the button release would stop the trigger node. You will need to confi

SOUNDWEB LONDON Host DSP And Dante Firmware Versions By Audio Architect Release

Published December 15th, 2025 by Gary Brindley

Question: How to find BSS Soundweb London firmware versions used in a specific version of HiQnet Audio Architect. Answer: BSS Soundweb London host firmware files and BSS Soundweb London Dante firmware files are included with each version of HiQnet Audio Architect. The firmware files are located in the installed folder: C:\Program Files\Harman Pro\Au

Tracking the Last Parameter Preset Selected Across Multiple Controllers

Published December 17th, 2025 by Gary Brindley

Question: How can I track Parameter Presets across multiple controllers? Answer: Within Audio Architect, a Parameter Preset can be created and later recalled for values of a programmer defined collection of parameters called Parameter Preset Groups. These preset messages are Events not State Variables so there is no mechanism to track what “Preset"

SOUNDWEB LONDON Using the Ethernet Trigger and Serial Trigger Logic Objects

Published December 17th, 2025 by Gary Brindley

Brand: BSS Audio Models: Soundweb London BLU-50 BLU-80* BLU-32* BLU-100 BLU-800* BLU-320* BLU-101 BLU-160 BLU-120 BLU-102 BLU-805* BLU-325* BLU-103 BLU-806 BLU-326 Overview: The Ethernet Trigger and Serial Trigger are Logic objects that are employed to send control messages from a Soundweb device to third party devices such as projectors and video s

Using the Lyra and Ara Microphones with Regular Stands

Published November 24th, 2025 by Gary Brindley

Question: Can I use the Lyra and Ara microphones with standard microphone stands? Answer: Yes, both microphones can be connected to a standard 5/8 "microphone stand, or a 3/8" adapter can also be used to connect to 3/8 "stands. Note: The 3/8" to 5/8" Microphone Stand Adapter is only included with the Ara microphone.

Unlocking Access Control Password and Front Panel in a XTi 6000

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown XTi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown XTi amplifier requires a complete factory reset. Note that all settings, Presets and Hi Qnet

DMM8 USB Audio

Published November 22nd, 2025 by Gary Brindley

Question: What does the USB port do? Answer: It acts as a class‑compliant stereo sound card, streaming two channels in both directions for playback or recording.

Factory Reset Jetpack

Published December 19th, 2025 by Gary Brindley

Question: How do I restore the Jetpack to factory defaults? Answer: There are three methods to restore the Jetpack: Reset Button - When jetpack powered on, use a pointed stylus or paper clip to hold the RESET button for 5 seconds, then release. Telnet / SSH - Once connected, use the command 'reset factory'. Web Page - Browse to System > General t

IRX Series Standby Mode and Bluetooth Functions

Published December 13th, 2025 by Gary Brindley

FAQ: 1. If the speaker is idle or below min. threshold, how long does it take before it goes into standby/bypass mode? It will take 5 hours to enter standby/off mode. The power flow chart is like this: If BT connected and idle, it would take 20min to enter sleep and enter off mode for further 5 hours. If BT not connected, it enters off mode for 5

NX RS232 Only Model Serial Range

Published December 21st, 2025 by Gary Brindley

Question: Does my NX Controller support RS422/485? Answer: Due to component shortages we had a short run of NX controllers that could not do RS422 or RS485. The serial number range for these is indicated below. Serial Start Date: Material: FG2106-02 Date: 04/12/2023 Initial S/N: 15500137259 Material: FG2106-03 Date: 04/13/2023 Initial S/N: 155001374

PRX01-RX firmware update

Published December 22nd, 2025 by Gary Brindley

Question: How long does it take to firmware the PRX01-RX? Answer: In the case of the PRX01-RX, the firmware update can take up to 1 hour and the unit restarts several times.

CS3 Microphone Gain Preset

Published November 21st, 2025 by Gary Brindley

Question: Can I adjust individual microphone gain? Answer: Each station has a recessed gain trimmer so softer speakers can be boosted without affecting the mix.

Recording to a USB Stick on N3132

Published December 22nd, 2025 by Gary Brindley

Question: How do I record to a USB stick on the N3132? Answer: Use a USB stick of 32Gb or less and insert it into the N3132 USB port. From the encoder's page, select the RECORD option. Format the USB from the encoder's page and select record. When your recording is complete select Stop Record/Transfer File

Massio Trim Ring Replacement

Published December 21st, 2025 by Gary Brindley

Question: Is it possible to purchase the trim ring for Massio Control Pads as a spare part? Answer: This item is not available on its own as a spare part, the faceplate mech assembly must be purchased. See table below for the appropriate part number. Product Spare Part Number MCP-106-P (Portrait) MA2102-06P-BL (black)MA2102-06P-W (white) MCP-106-L (

Gain Settings on the AB4000 EW

Published November 22nd, 2025 by Gary Brindley

Question: How should I set the DIP switches on the AB4000 EW to get the right gain? Answer: The AB4000 EW antenna booster amplifies the wireless microphone RF signal in long antenna cable runs. One AB4000 EW can compensate for various cable lengths with a loss of up to 17.5 dB, while providing a flat response when using a RG58 cable. Depending on

AUDIO ARCHITECT 1.95.1 - Installer

Published November 14th, 2025 by Gary Brindley

Installation files for Audio Architect 1.95.1 Download Here HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.95.1: BSS Audio Updated Contrio wall controller firmware Fixed BLU-10 simulation crash New in HiQnet Audio Architect version 1.95.0: Main application Improved support for VPN connections BSS Audio Added BLU-10 Ad

Ethernet TCP Port Used by HiQnet Devices

Published November 22nd, 2025 by Gary Brindley

Question: What TCP port do HiQnet Devices listen on for control, monitoring and automation? Answer: Port 3804 is used to send HiQnet commands to HiQnet enabled devices. This applies to both TCP and UDP protocols.

CDi Drivecore Tuning Not Showing Correctly on CH1

Published December 20th, 2025 by Gary Brindley

If tunings are not showing correctly on channel 1 of a Crown CDi Drive Core amplifier, here are some focused troubleshooting steps and possible causes to investigate: Check Output Configuration Go into Hi Qnet Audio Architect (or System Architect, depending on your setup). Open the amplifier's configuration. Verify that channel 1 is assigned and

Proper Gain Structure To Insure Highest Levels In Recordings

Published December 15th, 2025 by Gary Brindley

Overview: Gain Structure Is Important, Not Only To The Overall Mix, But Also To Get Best Recording. It is very important to follow correct gain structure to get the best signal to noise ratio. Tips: Here are tips to get proper gain structure in your mix: Soundcraft UI, SI, Signature, and Notepad mixers will all record the 2 mix L&R. The record

Manager will not open

Published December 21st, 2025 by Gary Brindley

Question: Manager will not open and gives an error that said "Error, please close all Cloudworx applications and try again", how can I get Manager to start? Answer: First thing to check is the Manager logs to see what is causing the application from not launching. Logs can be found at this location, C:\Users\[username]\CloudworX Manager With that e

Assigning Audio Output Channels on the Mac

Published December 13th, 2025 by Gary Brindley

Question: How do you assign audio to channels other than output 1 & 2? Answer: When using the Mac's main audio output, and you select a Multichannel audio device, by default only channels 1 & 2 are available. Configuring the Mac's Audio and MIDI Settings When you assign the Mac's audio output to a device that has more then two channels avail

Soundweb OMNI - Expander Front Panel Indicators and Menu Options

Published December 14th, 2025 by Gary Brindley

This article provides an overview of the front panel indicators and menu options available on the OMNI 16e and 32e I/O Expanders. To the right of the screen, each Expander includes a rotary encoder and navigation buttons. To the left are status indicator lights. The encoder displays a green light under normal operating conditions. During the boot p

DMM14 Dante Networking

Published November 21st, 2025 by Gary Brindley

Question: Which variant supports Dante audio networking? Answer: The DMM14 ULD routes all inputs and outputs as 24‑bit/48 kHz channels on a standard Dante network.

Cambiar canales Wi-fi en las UI Mixers

Published December 13th, 2025 by Gary Brindley

Question: ¿Cómo cambiar el canal Wi-Fi de mi UI Mixer? Answer: De forma predeterminada, la serie de mezcladores Ui está configurada en el canal 9. Si tiene problemas de conexión, lo primero que debe intentar es cambiar el canal Wi-Fi actual a un canal que esté menos ocupado. Puede determinar qué canales están menos ocupados utilizando una aplicac

SOUNDWEB LONDON Using the BLU-101 & BLU-HIF Application Guide

Published December 12th, 2025 by Gary Brindley

Overview: This venue file for the Soundweb London BLU-101 & BLU-HIF provides the functionality required for a small conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Features: This system has the following features: 8 Microphone inputs with Acoustic Echo Cancellation [AEC] St

DVX-4k Issues with 1920 x 1200

Published December 17th, 2025 by Gary Brindley

Question: Why is the DVX-4k having problems with 1920 x 1200 resolution? Answer: The issue is the 1920 x 1200 that the DVX pushes is a "non-reduced blanking" version of the timing which has a high pixel clock, around 193MHz, but the one the older DXLink products put out is the reduced blanking which is 154MHz. The problem comes when the downstream s

How to retrieve code from a Muse controller

Published December 21st, 2025 by Gary Brindley

Question: How do you download code from a Muse controller? Answer: The first step is to determine what type of code you need to retrieve, either a Muse Automator project or one of the high code solution(Python, Javascript, Groovy). To do this Log into the web GUI of the Muse controller Navigate to the System dropdown menu Select Programs Once on the

How Many Devices are allowed on the N-Command Controller

Published December 21st, 2025 by Gary Brindley

Question: How many devices are allowed on the N-Command Controller? Answer: N8001 - 50 devices max N8002 - Unlimited N8012 - Unlimited

Placement Tips for Wireless Microphones, Receivers and Antennas

Published November 24th, 2025 by Gary Brindley

When you are installing wireless microphone systems you should consider the following: Maintain a direct line of sight between the transmitters [Handheld or Bodypack] and receiver antennas Place the receiver/antennas at least 1.5m away from all transmitters Place the receiver antennas at least 1.5m away from any large metal objects, wire (particular

Full Reset for Ui Mixers

Published December 11th, 2025 by Gary Brindley

Question: How do I perform a full reset the the Ui mixer? Answer: ***NOTE*** A full reset will take the mixer back to its factory default settings. Check the firmware as it may have gone back to the original factory build once the reset is complete. If so, you'll need to update the firmware again. Firmware update instructions are located at http:/

Networked Audio Options with Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Learn about several hardware features and networked audio options available to Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options

Which CK12 Capsule is Required

Published November 24th, 2025 by Gary Brindley

Question: Which CK12 capsule is required for my AKG microphone? Answer: Microphone Model Microphone Code Required CK12 Capsule Code C414 XLII 3059X00060 2072Z00230 C414 XLS 3059X00050 2072Z00220 C414 B-XLII 3059Z00020 2072Z00230 C414 B-XLS 3059Z00010 2072Z00220 C414 B-ULS 2059Z00200 2072Z00050 C414 B-TLII 2059Z00210 2072Z00090 C414 EB 2059Z00050 207

Open UI Mixer in Kiosk Mode

Published December 12th, 2025 by Gary Brindley

Question: How can I create a shortcut to open the UI mixer in full screen or kiosk mode? Answer: Full Kiosk Mode is easily available on Windows with Firefox. Other browsers can do a Fullscreen mode manually on Windows and MAC. On Windows Desktop Firefox: Left click on Windows start menu: Scroll down program list and open Firefox: Left click and

HiQnet Device not Discovered in Audio Architect or Netsetter

Published December 17th, 2025 by Gary Brindley

Question: Why does my device not show up in Audio Architect or Netsetter, but the device responds to PING commands? Answer: If the HiQnet address [also called Device ID] on a device is set to 0, the device will not be recognized by any HiQnet software. Multiple devices set to the same HiQnet address can cause a conflicts as well. HiQnet addresses ca

Ui24R Touchscreen Compatibility

Published December 12th, 2025 by Gary Brindley

Question: What Touchscreens Are Supported On The Ui24R? Answer: Some touch panels do not work, even though they are in the list of supported panels in the User Guide and Addendums. Touchscreen manufacturers use different hardware in their devices, even on the same model number. Ui24R will operate with a touchscreen connected to the HDMI and USB po

Virtual Wiring with Audio Architect

Published December 18th, 2025 by Gary Brindley

Virtual wiring techniques for Soundweb London processors.

Microphone Volume on Acendo Vibe

Published December 21st, 2025 by Gary Brindley

Question: Is there a way to adjust the microphone volume on the Acendo Vibe? Answer: There is no microphone adjustment on the Acendo Vibe. However, starting with firmware version 3.1.2, there were changes made to the Vibe's DSP that greatly increase the audio quality of the microphone.

Factory Restore SVSI Window Processor

Published December 19th, 2025 by Gary Brindley

Question: How do you factory restore a SVSI Windowing Processor? Answer: There is a recessed Reset button on the rear panel. Press and hold Reset button for one minute to perform a factory restore. Note: Short press Reset button to initiate a warm restart which causes the processor to reset, but not lose power. A reset does NOT affect the current

Connecting the AKG Lyra to an iPhone

Published November 21st, 2025 by Gary Brindley

Question: Connecting the AKG Lyra to an iPhone Answer: Connect the USB cable to the microphone USB C port. Connect the other end of the USB cable to the USB port on your computer, tablet or phone. NOTE: • iOS mobile devices may require an Apple Camera Adapter that can be used with the included USB cable.

Adjusting Sample Rates in Dante Controller

Published December 17th, 2025 by Gary Brindley

Audinate teaches us how to configure and use different sample rates on Dante devices with Dante Controller.

Configure Monitoring Using Audio Architect: Part 1

Published November 26th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 1.

How to Match Crown Dante Firmware to DCiDA amplifiers

Published December 21st, 2025 by Gary Brindley

Using Dante Updater to install its latest Crown firmware on DCi DA amplifiers Note: If Dante Updater correctly matches to the Crown firmware, the instructions below do not apply. Just use the normal update procedure. When Dante Updater prompts you to install Harman International firmware on your DCi DA amplifiers, please take these steps to

SVSI Input Audio

Published November 28th, 2025 by Gary Brindley

Question: What functionality does the Input audio option provide on SVSi encoders and decoders? Answer: For encoders - input audio for hostplay allows the analog audio input to be used as an audio source when the encoder has no video source connected. For decoders - input audio for localplay allows the audio stream set on the decoder to be received,

AUDIO ARCHITECT Using Duplicate Special

Published December 16th, 2025 by Gary Brindley

When creating control panels, it is common to have many controls represented on the panel. This can be time consuming to create if you have lots of customization to the appearance of the controls. Duplicate Special is a tool that allows the programmer to rapidly copy controls and remap them to different parameters, processing objects or devices. Thi

Wi-Fi & Ethernet Setup With the Ui Series

Published December 15th, 2025 by Gary Brindley

In Chapter 2 of the Ui series tutorials, John takes us through the WiFi and Ethernet setup of the Ui series remote-controlled digital mixers and talks about how you can get connected via hotspot, external Wi-Fi or hardwired Ethernet connections.

Speaker Line Indicates Impedance Short

Published December 20th, 2025 by Gary Brindley

Question: What impedance indicates a speaker line short? Answer: For current Crown amplifiers as of 2025, a speaker line impedance of 1Ω (one Ohm) or lower is considered a short circuit. This is the same whether the amplifier output is set to Hi-Z or Lo-Z mode.If the amp is connected to Audio Architect when the fault occurs, you will see a correspon

Formatting a Hex Buffer in Automator

Published December 19th, 2025 by Gary Brindley

Question: How do you format a hexadecimcal command as a Buffer type in Automator? Answer: Sometimes you need to pass a Buffer type as part of the msg.payload value in Automator. When using a hex string, Node-red formats this in an odd way. Normally a hex string is formatted "$81, $01, $06, $01". When using the Buffer type in Automator, the hex strin

BLU-100 Power Requirements

Published December 13th, 2025 by Gary Brindley

Question: What are the power requirements for the BLU-100? Answer: It operates on 100–240V AC, 50/60Hz, with a standard IEC power connector.

Font size in TPDesign

Published December 19th, 2025 by Gary Brindley

Question: What is the max font size in TPDesign4 and TPDesign5? Answer: The maximum font size in both TPDesign4 and TPDesign5 is 72.

Ui24R USB Direct Recording Requirements

Published December 12th, 2025 by Gary Brindley

Question: What are the USB stick requirements to record direct with the Ui24R? Answer: The Soundcraft Ui24R is capable of reading USB memory sticks formatted in FAT32 only, which limits the maximum storage capacity on a USB stick to 32GB. Therefore, all USB memory sticks must be 32GB or less in size. The Ui24R will not read any stick larger than th

Getting Started with a Dante Network

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: IP addresses DHCP Names vs. addresses Quality of Service (Qo S) settings on switches Choosing a network switch. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dan

Getting to Know CDi DriveCore Series Amplifiers

Published December 21st, 2025 by Gary Brindley

The Crown CDi DriveCore and its feature set optimized for selective installed audio market segments.

Mac OS USB Drivers for Soundcraft Products

Published December 13th, 2025 by Gary Brindley

Question: Where can I find USB audio driver for my Soundcraft product if I'm using a Mac? Answer: There is no USB driver needed for Mac computers, all Soundcraft products are Core Audio compatible.

SVSI N2300 encryption

Published November 28th, 2025 by Gary Brindley

Question: What encryption is used for N2300 SVSi streams? Answer: With encrypt stream option enabled, the video stream is encrypted point-to-point with AES128 encryption. Note: The audio stream is not encrypted, preventing unauthorized access would need to be handled via switch config.

C314 Preattenuation Pad Setting

Published November 14th, 2025 by Gary Brindley

Question: What preattenuation pad is available on the C314? Answer: A −20 dB pad raises headroom so close‑miked sources stay clean.

File transfer for Schoolview

Published December 19th, 2025 by Gary Brindley

Question: How do I transfer my Schoolview XML's to the Master? Answer: Download and install Filezilla; https://filezilla-project.org/download.php?platform=win64 Enter the IP address of the Primary Master in the “Host" field. Highlighted in Yellow Username is usually the default “administrator" unless it has been changed. Password is usually the defa

Connecting the UI Mixer to a Network Switch

Published December 12th, 2025 by Gary Brindley

First, we need to know the addressing scheme of the Network Router. Connect a device (PC, Tablet or Phone) to the Router Network, either wired or wireless. Follow these steps to get the IP addressing scheme of the Network: Windows - In the search bar, type “cmd". Once Command Prompt opens, type “ipconfig". Look for the active network adaptor and m

An Introduction to Digital Audio in the Install World with Peter Moses – Webinar

Published December 17th, 2025 by Gary Brindley

Led by HARMAN installed audio expert Peter Moses, this webinar covers converting audio into digital and then transporting the packets, different file formats, as well as protocols and system designs to ensure your audio is delivered perfectly to its destination every time. Learn more about the JBL Live Workshop Series and register for an upcoming se

How to Adjust the EQ on Master on Ui Mixer

Published December 12th, 2025 by Gary Brindley

Question: How do you adjust the EQ of the master on the Ui mixer? Answer: Select the Edit button located at the top of the mixer page. Select master slide located at the bottom right of the page. This will present the EQ page of the master slider.

Loading Device Files with Band Manager

Published December 22nd, 2025 by Gary Brindley

How to load a JBL or other device file into an XTi amplifier using HiQnet Band Manager Software.

RMS - Reports on Location Usage for Specific User

Published November 28th, 2025 by Gary Brindley

Question: How can I create a report for location usage of a specific user? Answer: In the 'Location Usage by Organizer' report, set the 'Event Organizer Name' to the user.Ensure 'Select Date Range' is set to Any Time and Location is set to 'All Locations' for full results, or select specific location/ date ranges for more filtered results.

Using the File Menu in Audio Architect

Published December 18th, 2025 by Gary Brindley

Features available under Audio Architect's File Menu.

Is There an Authorized Service Center Near Me?

Published December 16th, 2025 by Gary Brindley

Question: I need to have my HARMAN Professional equipment repaired. Is there an Authorized Service Center near me? Answer: To locate an Authorized Service Center*, please navigate to the main website of the HARMAN Professional brand you want serviced. For example, if you need a JBL repair, visit https://jblpro.com All the HARMAN Professional Pro Sit

DMM8 Limiter Threshold Range

Published November 22nd, 2025 by Gary Brindley

Question: How far can I lower the output limiter threshold? Answer: The limiter is adjustable from +20 dBu down to –25 dBu in 3 dB steps.

Monitoring Crown Amplifiers using BSS Soundweb London

Published December 17th, 2025 by Gary Brindley

Overview: A number of Crown amplifier models can be monitored for faults and network status using the Logic Configuration of a Soundweb London device. These include: DCi, I-Tech, CTs 4200 and 8200 with MC accessory module, CTs 2-channel models with Pi P Lite, USP3 and USP3CN accessory modules, JBL VERTEC Drive Pack DP-AN and DP-CN amplifier modules

PZM11 Boundary Layer Microphone

Published December 21st, 2025 by Gary Brindley

Quick Reference Guide Model Part# Description Powered by PZM11 3326H00010 6000H50820 Mic Level Phantom Power PZM11LL 3340H00010 6000H50960 Line level * Can be modified for PP operation VAC or VDC* PZM11LLWR 3325H00010 6000H50810 Line Level Weather Resistant VAC or VDC PZM11LLPP 3340V00010 Line Level Phantom Power Phantom Power PZM11LLWRPP 3325V0

CE-IRS4 Cannot Parse IR Index Information String

Published November 27th, 2025 by Gary Brindley

Question: What can I do if I am uploading an IRL file to a CE-IRS4 and I get the error, can not parse ir index information string. Answer: The file will need to be edited to only have alphanumeric characters in the filename and in the individual function names within the file. For example, it has been popular in the past to use commas, pipes, caret

Logic Programming Basics in London Architect

Published December 17th, 2025 by Gary Brindley

How to program logic into your project of London Architect. HTCC02

Front Menu Settings for the PR Series

Published December 19th, 2025 by Gary Brindley

Question: What settings are available on the front menu LED on the PR Series? Answer: The following sections are in the Menu LED on the front of the PR Series: Press MENU: VIDEO SETUP EDID SETUP: AUTO, MIRROR OUT 1-X, ALL HD, HD Wide, HD Full, 4K, 4K60, Custom OSD: ON/OFF CEC CONTROL: ON/OFF BLANK COLOR: Black, Blue, Green, Red HDCP IN: Enable/Disab

N2600 HDMI Pass Thru

Published December 21st, 2025 by Gary Brindley

Question: Why does the N2612 encoder fail to pass video from the HDMI output port? Answer: The HDMI Pass-thru option is disabled. Navigate to the device webpage > Video/ Audio > Video > General. Enable 'HDMI Pass Thru'. Valid video signals should now be passed on the encoder HDMI output port.

N2600 hostplay localplay image not displayed

Published December 21st, 2025 by Gary Brindley

Question: Why do image uploads fail to display on N2600 hostplay/ localplay? Answer: The most likely cause is using a filetype or filename that is not supported. Files must be 1920x1080 or smaller, in either JPG or PNG file format. Filenames must not contain spaces, underscores, dashes or any other special characters.

XLS Drivecore Series 1 Default Setup

Published December 21st, 2025 by Gary Brindley

How to set an XLS Drivecore (XLS1000, XLS1500, XLS2000 or XLS2500) to its default settings XLS Drivecore Series 1 defaults Amp in Stereo Mode Crossover Bypassed Clip Limiter 1 On Clip Limiter 2 On To confirm the amplifier is set up in this way, please follow the instructions below. Set the amp to Stereo Mode, with the crossover byp

Identifying Amplifiers using Band Manager

Published December 22nd, 2025 by Gary Brindley

The process of identifying XTi amplifiers in HiQnet Band Manager. This allows one to match the virtual amplifiers in the software with the hardware...

Using Presets in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to save and recall complete network configurations using presets in Dante Controller.

DMM8 Compressor Ratio

Published November 22nd, 2025 by Gary Brindley

Question: What compression ratio is used on inputs? Answer: The channel compressor is fixed at 2:1 with a threshold adjustable from +20 dBu to –25 dBu.

CS3 Microphone Auto‑Off

Published November 21st, 2025 by Gary Brindley

Question: Does the CS3 turn off microphones automatically? Answer: Yes - after 30 seconds of silence the auto‑off timer releases the channel, reclaiming bandwidth.

Cascading DMM mixers

Published November 19th, 2025 by Gary Brindley

Question: Can I cascade different types of DMM mixers? Answer: No, different types cannot be cascaded. You can cascade up to 10 units of the same type.

Clocking Basics for Dante

Published November 26th, 2025 by Gary Brindley

Audinate teaches us: How Dante clocking compares to legacy digital audio Dante clock roles and elections Clock failure modes Configuring Clock. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04

What accessories are available for AKG MicroLite microphones

Published November 24th, 2025 by Gary Brindley

Question: What accessories are available for AKG MicroLite microphones? Answer: Adapters for broad compatibility All MicroLite microphones feature a cable with a Microdot connector. Microdot is compatible with a variety of different connections, as well as all major manufactures of wireless microphone systems (AKG,® Audio-Technica,® Beyerdynamic, Le

CS3 Maximum Cable Length

Published November 21st, 2025 by Gary Brindley

Question: How long can the CAT5 run be between two CS3 stations? Answer: Individual segments may be up to 30 m, with a total loop length of 120 m before a power inserter is needed.

C314 Maximum Sound Pressure Level

Published November 14th, 2025 by Gary Brindley

Question: How loud can the C314 capture without distortion? Answer: With the −20 dB pad engaged it handles up to 155 dB SPL at 0.5 % THD.

HUB4000Q Current Consumption Limit

Published November 23rd, 2025 by Gary Brindley

Question: How much current does the HUB4000Q draw? Answer: Its maximum current consumption is about 200 mA.

APS4 Required Power Supply

Published November 14th, 2025 by Gary Brindley

Question: What power adapter does the APS4 need? Answer: Operate the splitter only with a regulated 12 V DC, 3.5 A supply. PSU part number is: 7801H00250 (PSU,12V/3.5A,EU/US(VI)/UK/AU)

HUB4000Q Power‑On LED Colour

Published November 23rd, 2025 by Gary Brindley

Question: Which color shows that the hub is switched on? Answer: The status LED glows green whenever the unit is powered.

CS3 Plug‑And‑Play Cabling

Published November 21st, 2025 by Gary Brindley

Question: What cable type connects CS3 stations? Answer: The system uses shielded CAT5e cables with modular RJ‑45 connectors for both signal and power.

CS5 Delegate Unit Language Selection

Published November 21st, 2025 by Gary Brindley

Question: How many interpreted channels can a CS5 DU listen to at once? Answer: Each delegate unit lets both users choose among three interpreted language channels.

Getting to Know the WMS420 Wireless System

Published November 27th, 2025 by Gary Brindley

The WMS420. Perfect for many situations, the WMS420 is a simple wireless with professional features. Enjoy as AKG Product Specialist Rick Murphy…

DMS100-300 Running Multiple Systems Together

Published November 22nd, 2025 by Gary Brindley

Question: How many systems can I run at once without interference? Answer: Up to four DMS100 units or eight DMS300 units can operate simultaneously when each is on a unique channel.

File Won't Load in TPDesign

Published December 19th, 2025 by Gary Brindley

Question: Why won't my touch panel file open in TPDesign? Answer: The file cannot import certain elements such as fonts. This may be because TPDesign does not have permissions into particular system folders. The remedy is to run TPDesign as an administrator. Right-click on the program to select "Run As Administrator". You can also change this to r

Changing the ICSP Port

Published December 16th, 2025 by Gary Brindley

Question: Can you change the ICSP port on an NX controller? Answer: No, the ICSP port is fixed at 1319 and the Secure ICSP port is fixed at 1320. This applies to all DVX, DGX, and Integrated controllers with NX processors.

Requesting an Activation Key for Conference Control Software

Published November 24th, 2025 by Gary Brindley

Question: How can I request an Activation Key for Conference Control software? Answer: HARMAN Technical Support can generate the license key for you with using your name and your Product ID. To get your Product ID please follow the instructions below: Run the Conference Control software. Click Settings. Click Product Registration. Copy your Produc

DCi Network Amplifier Latency

Published December 19th, 2025 by Gary Brindley

Question: What is the Latency of the Crown DCi Amplifier? Answer: The latency depends on the signal path: Analog Input to Amplifier Output = 1.67ms Analog Input to BLU link Output = 1.0ms BLU link Input to Amplifier Output @48k = 2.47ms BLU link Input to Amplifier Output @96k = 2.27ms BLU link Input to BLU link Output [Throughput latency] = 0.083

ViSi Remote Compatibility with Android Devices

Published December 15th, 2025 by Gary Brindley

Question: Is the ViSi Remote app compatible with Android devices? Answer: No, the ViSi Remote is an iOS app for iPads. For more information, please refer to the product page of the app: https://www.soundcraft.com/en/products/visi-remote

Configuring DSP using Speaker Data with DSi 2.0 Amplifiers

Published December 21st, 2025 by Gary Brindley

Configuring the DSP in the DSi using the front panel and no other software.

HUB4000Q Stored IP Settings Advantage

Published November 23rd, 2025 by Gary Brindley

Question: Does the hub remember its IP settings after the first boot? Answer: Yes - the address is stored so subsequent start‑ups are much faster.

DMM8 Cascade Expansion

Published November 22nd, 2025 by Gary Brindley

Question: How large a system can I build by cascading DMM8 mixers? Answer: Up to ten units may be linked, creating 60 inputs, 20 outputs and 10 headphone jacks under one automix.

Analog Input Routing with DriveCore Install Amplifiers

Published December 21st, 2025 by Gary Brindley

How to route analog audio with a Drive Core Install Network amplifier.

CTC LED Colors Meanings

Published December 17th, 2025 by Gary Brindley

Question: What do the different LED colors mean for the inputs of a CTC-1402? Answer: Green LED = The input has signal and is also the input that is currently selected. Yellow LED = The input has signal and is not the input that is currently selected. Red LED = The input has no signal and is also the input that is currently selected. Off LED = Th

BLU-100 I/O Configuration Overview

Published December 14th, 2025 by Gary Brindley

Question: What is the input/output configuration of the BLU-100? Answer: The BLU-100 provides 12 analog inputs and 8 analog outputs, all balanced and line-level. Inputs support software-configurable gain and phantom power.

Charging Time for K361BT and K371BT Headphones

Published November 19th, 2025 by Gary Brindley

Question: What is the charging time for K361BT and K371BT? Answer: The average charging time for the K361BT and K371BT headphones is 3 hours.

Using XLS DriveCore 2 Outside the US

Published December 20th, 2025 by Gary Brindley

Question: Will my XLS Drive Core 2 amplifier work outside the US if I purchased it in the US? Answer: Unfortunately no it won’t unless you use a step-down transformer of sufficient power rating. The XLS Drive Core 2 series is only designed to work in the region it was built for. If you need to use an amp in a region other than where it was purchas

SOUNDWEB LONDON BLU-103 Setting up a Syslog Server

Published December 17th, 2025 by Gary Brindley

Introduction Troubleshooting Vo IP issues can be difficult especially if they are intermittent. One solution for this is to setup a syslog server. Syslog provides a way to log activities from the BLU Vo IP card side. This guide will walk you through the process. Get the software There are many free syslog server programs available on the internet to

Setting Up the DMM AutoMixer

Published November 27th, 2025 by Gary Brindley

Covering the steps necessary for setting up a basic discussion system using a DMM automixer and several CGN321sts microphones.

Network Configuration Reset of a Soundcraft Ui Mixer

Published December 12th, 2025 by Gary Brindley

Question: How do I reset the network configuration back to its default settings? Answer: This procedure does NOT do a full reset of the mixer or reset any passwords. This procedure only resets the Network Configuration settings. Power off the mixer using the power switch. While the mixer is powered off, press and hold the reset button on the side

How to load IREdit on a Windows 10 computer

Published November 28th, 2025 by Gary Brindley

IREdit is an old application. It has since been replaced by IREdit2, but if you still have an AMX IRIS to capture IR codes, you need to use IREdit. Since the application has not been updated in quite some time, people have trouble getting IREdit to load on Windows 10 PC’s. The following is how to get it to install: There are 3 files to load (All are

APS4 Maximum Receivers Per Splitter

Published November 14th, 2025 by Gary Brindley

Question: How many wireless receivers can one APS4 serve? Answer: Each APS4 feeds antenna signals and DC power to up to four diversity receivers.

AMX How to Log Diagnostics and Notification Information in Netlinx

Published November 28th, 2025 by Gary Brindley

Question: I am using NetLinx Diagnostics or Studio 2.x to monitor device notifications and/or Internal System Diagnostics over a long period of time. How do I save this information? Answer: In the stand alone NetLinx Diagnostics application, the most recent activity from Notifications is recorded in a file called NLDiagsPgmNotfcn.txt, and the most r

160ad US Power Transformer Part Number

Published December 22nd, 2025 by Gary Brindley

Question: What is the part number for the Power Transformer for the US version of the dbx160ad? Answer: Part no. 26-0268

234xs US Power Transformer Part Number

Published December 22nd, 2025 by Gary Brindley

Question: What is the part number for the Power Transformer for the US version of the dbx234xs? Answer: Part no. 26-0268

DX-TX-4K60 Does Not Pass Ethernet to HDBT Displays

Published December 17th, 2025 by Gary Brindley

Question: Why does Ethernet not get passed when a DX-TX-4K60 is hooked directly to a HDBT Projector or Display? Answer: When using a DX-TX-4K60 in point to point with a HDBT device the Ethernet in a lot of cases will not pass but the video is fine. This is due to the VLAN inside the DX-TX-4K60 not recognizing the end device like it does a DX-RX-4K6

How to discover processor IP if unknown

Published November 28th, 2025 by Gary Brindley

Question: How can I discover my processor? Answer: Here are two methods to discover Netlinx controllers if the IP address is unknown. One requiring a network connection to a network where the NX controller is also connected and the other requires a USB connection. Connect to NI/NX controller via IP discovery Ensure you have a network connection to

Routing Audio onto the BLU Link Bus with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to route audio from the analog inputs of a DCi Network amplifier onto the BLU Link BUS for distribution to other devices in the BLU link ring.

Precis login issues

Published December 22nd, 2025 by Gary Brindley

Question: What is the login for the Precis PR line of digital switchers? Answer: On old firmware the login is admin and admin. On new firmware or after a firmware update which may require a factory reset the login is administrator and password.

DXLINK 4K60 ICSLAN port

Published December 17th, 2025 by Gary Brindley

Question: How do I set the network the ICSLAN port will use on DXLINK 4K60 endpoints? Answer: The following commands are sent the the DXLINK 4K60 box to control what network is passed to the ICSLAN port: ?ICSLAN_VLAN // responds with PRIVATE or PUBLIC ICSLAN_VLAN-PRIVATE // sets the ICSLAN port on the 4K60 DXLINK box to PRIVATE ICSLAN_VLAN-PUBLIC //

Object Properties in London Architect

Published December 18th, 2025 by Gary Brindley

The properties available for each object type of London Architect.

DMM8 Equalizer Bands

Published November 22nd, 2025 by Gary Brindley

Question: How many graphic EQ bands are available on the stereo outputs? Answer: Twelve half‑octave bands can be boosted or cut ±14 dB via the front‑panel knobs.

CE-COM2 Using BASE64 Encoding

Published November 28th, 2025 by Gary Brindley

Question: Does communicating with a device connected to a CE-COM2 require using BASE64 encoding? Answer: Yes, communicating with a device connected to a CE-COM2 requires BASE64 encoding. A CE-COM2 utilizes JSON packets when communicating information between a control system and a CE-COM2. In order to transfer byte data that flows through the serial

DCE-1 Overview

Published November 28th, 2025 by Gary Brindley

DCE-1 Quick Reference EDID Management For the EDID settings to take effect, the DCE-1 must be re-booted. The default baud rate is 9600 but the baud rate can be changed via the CUB#T command. # can be 1-5. 1: 9600 2: 14400 3: 19200 4: 38400 5: 56000 There are only 4 options for a RS232 string ending which is set via the CUE#T command. Example: CR,L

HDCP explainer

Published November 28th, 2025 by Gary Brindley

What is HDCP? HDCP (High-bandwidth Digital Content Protection) is a technology used to prevent unauthorized copying of digital audio and video content as it travels across connections. HDCP 1.4 and 1080p: HDCP 1.4 is designed for full HD (1080p) content and is sufficient for streaming or playing 1080p content from services like Netflix or Blu-ray d

APS4 CLA Switch Function

Published November 14th, 2025 by Gary Brindley

Question: What is the CLA switch bank for? Answer: It lets you match the antenna inputs to long cable runs by adding 0‑14 dB of gain in 2 dB steps.

Unlocking Access Control Password in a Soundweb London Device

Published December 16th, 2025 by Gary Brindley

Question: Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added to the Venue. How can the device be unlocked? Answer: The BSS Soundweb London device needs to be restored to default factory settings. Connect to the device with Windows Telnet and execute the command: formatflash Followed

DMM14 Automix Core Functions

Published November 21st, 2025 by Gary Brindley

Question: Which parameters determine the automix algorithm? Answer: It blends dynamic level adjustment, Best Mic On selection and Noise Detect to open only dominant microphones.

CVE-2024-1086 Vulnerability

Published November 27th, 2025 by Gary Brindley

Question: Are AMX devices susceptible to the CVE-2024-1086 vulnerability? Answer: A vulnerability was identified in relation to devices using the Linux operating system v5.14 through v6.6 that can allow a bad actor that already has gained a foothold inside an affected system to escalate their system privileges within the Linux device (CVE-2024-1086)

DMM8 Input Gain Range

Published November 22nd, 2025 by Gary Brindley

Question: What is the gain range on each channel’s rear‑panel trim? Answer: Rotating from fully counter‑clockwise to full clockwise adds up to 57 dB, for a total of 0–60 dB pre‑amp gain.

Connecting Directly to the ZonePro using Ethernet

Published December 22nd, 2025 by Gary Brindley

Question: Can I connect my PC directly to the ZonePro using an Ethernet cable? Answer: Ethernet devices are designed to connect through an Ethernet switch. To be able to connect two Ethernet devices directly together without a switch, you must use an Ethernet cross-over cable or one of the devices must have an auto-switching Ethernet port. If you

Creating a Manual Ethernet Connection to the Soundcraft Ui

Published December 11th, 2025 by Gary Brindley

Ui LAN Direct Ethernet Connection Set up In order to create a direct Ethernet connection to your Ui mixer perform the following: Connect to your Ui mixer via HotSpot. Go to the Settings Menu Select the Network Tab Select the CONFIG button You’ll be prompted to enter in a username and password; default for both is “admin” Once you’re logged in select

Lockout front panel on NCITE

Published December 21st, 2025 by Gary Brindley

Question: How do I lockout the front panel on my NCITE? Answer: Access the web interface of the NCITE by entering its IP address into any standard browser. Login with the following default username and password. Username: administrator and Password: password Click on the “Switcher" link. Click on the “Status Page" Check the “Lock Front Panel" box

DSi 2.0 All Pass Filters Bug and Workaround

Published December 20th, 2025 by Gary Brindley

Model: DSi 2.0 Series Issue: When using Audio Architect to configure DSi 2.0, the following Bug has been discovered. The Allpass 1 and Allpass 2 Filters are staying active even when the Band ON/OFF buttons are set to OFF on the Input (User EQ). This happens if the Allpass filters have been set to ON. Steps to replicate the issue: Select first E

HUB4000Q Wireless iPhone App Monitoring

Published November 24th, 2025 by Gary Brindley

Question: Can I monitor the HUB4000Q with a smartphone? Answer: Yes - the free AKG Wireless iPhone app lets you supervise and control the system over Wi‑Fi.

Getting to Know CBL Boundary Microphones

Published November 27th, 2025 by Gary Brindley

Overview of the AKG 201 - 301 Boundary Microphone. We share many of its capabilities, use cases and benefits.

AUDIO ARCHITECT Duplicating custom panels associated with Sub Configurations

Published December 15th, 2025 by Gary Brindley

Overview: In some applications, it is common to have identical control panels for different areas of the system. These control panels have the same functionality, but address different parameters for other areas or outputs. A common example of this is a convention center with many rooms, or any design with a large number of controllable parameter

How to Convert BLU-50 Files to BLU-50v2

Published December 17th, 2025 by Gary Brindley

Overview: You can use London Device conversion in London Architect to convert a file with a BLU-50 to a BLU-50v2. Procedure: Using HiQnet London Architect v6.02R3 or later, open the design file that contains your BLU-50. In the main Menu, go to Tools > London Device Conversion. In your list of devices, select "BLU-50" from the dropdown list, chan

DMM14 Low‑Cut Filter Options

Published November 21st, 2025 by Gary Brindley

Question: What high‑pass settings are offered on the inputs? Answer: A second‑order filter sweeps from 0 Hz (off) up to 150 Hz in 20 Hz steps.

AUDIO ARCHITECT installation failing; newer SQL present

Published December 16th, 2025 by Gary Brindley

Symptom: Audio Architect installer halts and displays error indicating a newer version of SQL is already present. Resolution: If he has a newer version visual studio that may have installed some newer versions of the Microsoft software that doesn’t like the older version. They should check add/remove programs for any newer version of SQL Server Comp

Visual Studio Code Notifications

Published November 28th, 2025 by Gary Brindley

Question: If I click Login to Mojo Controller nothing happens. Why don't I receive a popup in the bottom right corner of VSCode. Answer: You may not be receiving popups because do not disturb is enabled. Look in the very bottom right corner of VSCode for one of these bell icons. Left Click on the icon and at the top of the notifications window

DMM14 Gain Range For Mic Inputs

Published November 21st, 2025 by Gary Brindley

Question: How much gain is available on each analogue input? Answer: Front‑panel gain knobs adjust from 0 dB to +60 dB in one‑dB steps.

Walkthrough of DCP-555 Web Interface

Published December 18th, 2025 by Gary Brindley

Walking through the web interface of the DCP-555.

Availability of LCD for BSS FDS

Published December 13th, 2025 by Gary Brindley

Question: The LCD on my FDS-366 has faded or has completely failed. Is it possible to obtain a replacement LCD? Answer: The spare part is no longer in stock. The LCD was custom-made therefore there are no off-the-shelf models that can be used as a substitute. The device can still be configured using a serial RS232 cable connected to a Windows PC ru

Chrome Based Browser Issues With Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: Ui pages stick and are very jumpy using a Chrome based web browser (Chrome, Opera, Edge) Answer: The latest version of any Chrome based browser is very unstable, pages stick, then jump. Scrolling will continue after the user has stopped scrolling. This has been noted on all Chrome based browser. We recommend the use of Firefox web browse

Connecting Processor to RMS Enterprise via Code

Published December 17th, 2025 by Gary Brindley

Question: Do I have to configure the RMS Enterprise connection from the controller's web interface? Answer: No. Although, generally not recommended, it is possible to "hard code" this information with the following commands to the RMS virtual device (please see the RMS Netlinx Programmer Guide for additional details): CONFIG.CLIENT.NAME CONFIG.SER

SOUNDWEB LONDON Using Dante as a Digital Snake

Published December 17th, 2025 by Gary Brindley

Overview: This article covers using Dante to transport audio over an Ethernet network. Download: Download the Audio Architect example file HERE. Features: A digital audio snake has a number of unique benefits which include: Immunity to inductive noise The capability to distribute audio from the stage to multiple locations over inexpensive CAT5e cabl

C314 Polar Pattern Options

Published November 14th, 2025 by Gary Brindley

Question: How many polar patterns does the C314 offer? Answer: Four selectable patterns—omni, cardioid, supercardioid and figure‑eight—cover most recording situations.

Controlling the Jetpack

Published December 17th, 2025 by Gary Brindley

Question: What are the various ways Jetpack can be controlled? Answer: Basic day-to-day operations may be performed at the included wall keypad or via a simple user webpage. Jetpack Manager software provides basic operation. Advanced operation and setup are available via an administration webpage and through a full API. The Jetpack is not a native N

AUDIO ARCHITECT Indicating the Last Recalled Preset on a BLU-8v2

Published December 16th, 2025 by Gary Brindley

Overview: This guide will demonstrate how to program the BLU-8v2 such that the four buttons both recall Parameter Presets and remain lit once pushed. This provides an indication as to which Parameter Preset was last recalled. The accompanying Audio Architect file provides a completed and functional version of the design which can be used in refere

Monitoring and Logging Signal Level in Soundweb London

Published December 17th, 2025 by Gary Brindley

Overview: The level of a signal in a Soundweb London configuration can be monitored using the two mechanisms described in this document. The signal level is compared to a fixed threshold level. In addition, the signal level threshold crossings can trigger Logic functions and be recorded in the device's event log. Meter Trigger and Logic Source Meter

Extending USB Connectivity for the Acendo Vibe

Published December 19th, 2025 by Gary Brindley

Question: Can I extend the USB connectivity of the Acendo Vibe? Answer: Yes. AMX does have an available solution to extend the USB connectivity for the Acendo Vibe. There two lengths of cables available, 16 ft. (5m) and 33 ft. (10m), and the cables can be combined for a maximum of 50 ft. (15m). The cables have a female USB Type A connection on one e

Priority Input Routing with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for redundant input sources.

CS3 Feedback Suppression

Published November 21st, 2025 by Gary Brindley

Question: Does the CS3 include automatic feedback suppression? Answer: While no DSP is on board, the low‑cut on each gooseneck mic and chair control help minimise feedback.

Software Used to Configure Soundweb London

Published December 9th, 2025 by Gary Brindley

Question What software is used to configure the BLU-100? Answer The BLU-100 is configured using HiQnet Audio Architect or the legacy software HiQnet London Architect.

Factory Reset your DCi Amplifier

Published December 21st, 2025 by Gary Brindley

How to perform a Factory Reset on a DCi Network amplifier.

PA2 Manufacturing Updater & Reset Procedures

Published December 12th, 2025 by Gary Brindley

Power UP Button Modes USB SDC mode – Hold the RECALL button during power up. The display will show 'SDC USB enabled'. USB is now enabled for a software update and will stay this way until a power cycle. This can be used to update a unit that might not boot fully. IFS Version Display – The IFS version is displayed on power up. This will stay displaye

PR01-RX Firmware Update

Published December 22nd, 2025 by Gary Brindley

PR01-RX Firmware Release Notes: Product: PR01-RX Description: Precis HDBaseT Receiver and Scaler FG#: FG1020-050 File Name: SW1020-050_PR01-RX_v4_0 Firmware Version: 4.0 Release Date: 2023-4-18 Fixes in this release: Fixed issue where excessive polling or internal ethernet traffic could lead to MCPU lockup

4K Fiber Endpoints Compatibility with 2K Boards

Published November 28th, 2025 by Gary Brindley

Question: Are 4K Fiber transmitters and receivers compatible with the previous 2K Fiber I/O boards? Answer: No, 4K Fiber transmitters and receivers will not work with 2K Fiber I/O boards.

Connecting EON ONE MK2’s Together

Published December 13th, 2025 by Gary Brindley

Question: Is it possible to connect multiple units together? Answer: Yes. The EON One Mk2 has a Pass Thru jack for this function. Connect a Balanced 1/4" TRS cable between the Pass Thru jack of the first speaker to a channel input of the next unit. Repeat this process to add more speakers for better coverage. NOTE : This will not create a Stereo

HUB4000Q Direct PC Connection Cable

Published November 23rd, 2025 by Gary Brindley

Question: Which Ethernet cable is required when connecting the hub directly to a PC? Answer: Use a crossover Ethernet cable for a direct PC‑to‑hub link.

N2600 Encoder Rebooting When Showing Presentation Slides

Published December 21st, 2025 by Gary Brindley

Question: My N2600 encoder keeps hanging/ rebooting when showing images/ static-content such as presentation slides, what could cause this issue? Answer: This issue is most likely caused by a misconfiguration with the network switch. To resolve, check and correct as necessary the following switch parameters: Ensure that IGMP snooping is enabled/ ru

DMS100-300 Security Of The RF Link

Published November 22nd, 2025 by Gary Brindley

Question: Is the audio encrypted between transmitter and receiver? Answer: Yes - both systems use 256‑bit AES encryption, keeping your audio private.

LONDON ARCHITECT Using the IP Settings Tool

Published December 17th, 2025 by Gary Brindley

Introduction: The London IP Tool.exe is a PC tool that allows the user to set the IP address of a device using the device's MAC address. This is useful if you don’t know the IP address of the device or the device is outside the range of the PC and is not visible in Netsetter or London Architect. Using the Tool: The London IP Tool is installed with H

How to Replace a Power Supply with Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

This video covers removal and replacement of the internal power supply for all current BSS hardware that contain an internal power supply [BLU-10x/32x/80x] . Topics include the power supply removal and replacement and cable connections. [Harman Part: 23-0003 - OEM: XP Power ECM6OUT33]

Netlinx Controller Locks Up Connecting to Devices via IP

Published December 21st, 2025 by Gary Brindley

Question: Why does my Netlinx controller lock up when it attempts to connect to an IP device? Answer: IP_CLIENT_OPEN statements are blocking. When the controller attempts to open the IP socket, until that socket succeeds or fails, the controller will not process other commands. If other messages do come into the controller, they are queued. Once

Using Loudspeaker Data with EASE

Published December 16th, 2025 by Gary Brindley

Question: Do you have EASE files for [JBL speaker model]? Answer: We offer a range of loudspeaker data files to support system designers and consultants working with AFMG’s EASE software suite. GLL files are available for use primarily within the full version of EASE 5. For users working in EASE 4, we continue to provide a broad selection of SPK fil

HUB4000Q Operating Temperature Range

Published November 23rd, 2025 by Gary Brindley

Question: Within what ambient temperature range will the HUB4000Q operate safely? Answer: The specified range is –10 °C to +60 °C.

Using the Headphone Jack on the Ui Mixer as 2 Additional Aux Outputs

Published December 12th, 2025 by Gary Brindley

The Ui mixer's headphone jack(s) can be used for 2 additional AUX outputs. The Ui12 and Ui16 use both jacks. Ui24 allows selectable patching. A special cable must be used in this configuration.Because you are routing out through a Stereo headphone jack, the signal will be unbalanced with 1 Aux mix on the headphone's Left channel and another Aux mix

CS5 Required Cable Type For Bus

Published November 21st, 2025 by Gary Brindley

Question: What kind of cable is required for the system bus? Answer: Use shielded CAT5 cables to ensure reliable data and power transmission.

BSS Audio Authorized Service Centers

Published December 13th, 2025 by Gary Brindley

Question: Where can I send my BSS Audio Soundweb London device for repair? Answer: Not all product can be serviced and not all Harman Authorized Service Centers [ASC's] can repair BSS Audio products. Please contact the Service Center to verify your specific product can be serviced. BSS Audio products may be repaired at any of the following Authorize

Does my DMS800 support Dante AES67?

Published November 22nd, 2025 by Gary Brindley

Question: Does my DMS800 support Dante AES67? Answer: Dante supports AES67 in UXT (UltimoX2) chipsets with Dante firmware v4.1 and above. If your DMS800 is assembled with newer UXT (UltimoX2) chipset, you can configure AES67 in your Dante Controller. If your DMS800 is assembled with older ULT Dante chipset (Ultimo2) you will not find AES67 Config t

DXLink 100 Series Firmware and DVXs

Published December 17th, 2025 by Gary Brindley

Question: Can 100 series DXLink firmware be used on older DVXs? Answer: All current DXLink firmware versions support both 100 series and non-100 series DVXs beginning with version 1.13.24 for RX and 1.8.30 for TX.

Varia Hotfix Firmware

Published December 13th, 2025 by Gary Brindley

Firmware Version: 2.13.25 Build Date: November 13th, 2025 Device Id | AMX Varia ---------------------- 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Prerequisites: None *** During the firmware update, the Varia Updater screen may not show. This prevents the user fro

Getting to Know Capsules With DAM Series

Published November 27th, 2025 by Gary Brindley

An overview of the available capsules for the gooseneck, hanging ceiling microphones and DAM+ series.

OpenSSH Vulnerability CVE-2023-38408

Published December 21st, 2025 by Gary Brindley

Question: Are any AMX products effected by CVE-2023-38408? Answer: A vulnerability was identified in relation to the use of OpenSSH within Linux-run systems on Tuesday July 25th, 2023 (CVE-2023-38408). This vulnerability can lead to remote code execution if an agent is forwarded to an attacker-controlled system. AMX has assessed all products and se

Dante Audio Issue and Dante Controller

Published December 17th, 2025 by Gary Brindley

Question: I have Network A/V devices that support Dante, such as N2600 series or N3300 series devices. Why is Dante audio sometimes not working and the Network A/V devices dissappearing out of Dante Controller? Answer: The issue is when the newest version of Audinate's Dante Controller is closed, sometimes, it will cause devices connected to it to

Uploading Soundweb London Firmware Over RS232 Using HyperTerminal

Published December 17th, 2025 by Gary Brindley

Hyper Terminal The Hyper Terminal application can be used to upload firmware files into a Soundweb London device over the serial RS232 port if it is not possible to upload firmware over the Ethernet port.Hyper Terminal was included in earlier versions of Microsoft Windows. The last versions which included Hyper Terminal were Windows XP and Windows 2

Importing Firmware in Dante Updater

Published December 17th, 2025 by Gary Brindley

As of Dante Controller Version 4.2.7.1 all of the functions of Audinate Firmware Update Manager have been incorporated into Dante Updater which is included in Dante Controller. This guide will cover importing the firmware into the LIBRARY section and then updating the firmware in the HOME section. The first step is to enable import firmware. This

CS5 Steps After Firmware Update

Published November 21st, 2025 by Gary Brindley

Question: What should I do after the firmware update finishes? Answer: Power‑cycle all ring supplies, wait about a minute, then relearn the system before use.

Enabling 70v on NCITE

Published December 17th, 2025 by Gary Brindley

Question: The 70/100v amplified output of the NCITE is not enabled by default, and the option to enable this output is not in an obvious location. Below are the steps for enabling this output. Answer: Access the web interface of the NCITE by entering its IP address into any standard browser. Login with the following default username and password Use

Drum Microphones Demo

Published November 27th, 2025 by Gary Brindley

Mike Avenaim is the rhythmic backbone behind some of rock’s greatest names, including Scott Weiland and Zella Day. Go inside his Los Angeles drum...

Configure Monitoring Using Audio Architect: Part 1

Published December 17th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 1.

AUDIO ARCHITECT Using the BLU-103

Published December 9th, 2025 by Gary Brindley

Overview: This design file for the Soundweb TM London BLU-103 provides the functionality required for a simple Vo IP conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Download: Download the Audio Architect example HERE. Features: This system has the following features: 7 Microphon

AUDIO ARCHITECT 2.05.0 - Installer

Published November 26th, 2025 by Gary Brindley

Installation files for Audio Architect v2.05.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.05: Crown Added array size compensation filter New in HiQnet Audio Architect version 2.00: Main application Added Dante Controller routing functionality in Route Audio mode Removed 'Res

CS5 Adding Interpreter Stations

Published November 21st, 2025 by Gary Brindley

Question: How do I add interpreter stations to an existing loop? Answer: Open the ring at any point, daisy‑chain the IU stations, and reconnect the last one back into the delegate loop.

Microphones Laminated Varimotion Diaphragm

Published November 27th, 2025 by Gary Brindley

AKG's patented Laminated Varimotion Diaphragm can be found in many different AKG products. Rick Murphy, AKG product specialist provides an introduction to this revolutionary material.

C214 Phantom Power Requirement

Published November 14th, 2025 by Gary Brindley

Question: What phantom power does the C214 need? Answer: The mic operates on 12–52 V phantom power to IEC 61938 and draws less than 2 mA.

AES67 Tools & Demonstration

Published December 17th, 2025 by Gary Brindley

Helpful tools for routing and troubleshooting AES67 and demonstrates how to establish routes between devices.

Wiring in London Architect

Published December 18th, 2025 by Gary Brindley

How to wire devices together of London Architect.

Unlocking Access Control Password and Front Panel in a "CDi 2020" CDi1000, CDi2000 and CDi4000

Published December 19th, 2025 by Gary Brindley

!!! Important !!!! This update is only for CDi 1000, CDi 2000 and CDi 4000 amplifiers with firmware v1.4.0.0 and higher. The CDi2020 version of CDi1000, CDi2000 and CDi4000 amplifiers started shipping in mid-2023. The firmware was updated to v1.4.0.1 in January 2024, to display the correct version on the front panel. PLEASE NOTE: You MUST ensu

AKG Pro Warranty, Service & Repair

Published November 14th, 2025 by Gary Brindley

Question: How can I get my AKG product serviced or repaired under/out of warranty? Answer: Our Factory Service Center can assist with the service or repair of the product. To initiate the request please contact our HPRO Service Department by calling 844-776-4899 Option #2 for Service or email: HProServiceUSA@Harman.com.

Enable Automator (Node-RED) in MUSE

Published December 17th, 2025 by Gary Brindley

Question: How do you enable Automator (Node-RED) support in a MUSE Controller? Answer: Connect to the MUSE controller webpage, select System->Extensions. From there, click 'mojo-nodered' followed by the 'Install' button.

Chip Shortage for RS-422 & 485

Published December 16th, 2025 by Gary Brindley

Question: Why did NX Series Controllers temporarily stop supporting RS-422 and RS-485? Answer: Update 6-12-2023 NX processors now support RS-422 and RS-485. The table below shows the date and starting serial number where processors began shipping with the IC again. **************************** Due to global supply chain component shortages, the Inte

DMM8 Phantom Power Capacity

Published November 22nd, 2025 by Gary Brindley

Question: What phantom‑power spec do the inputs meet? Answer: Every input can supply 48 V at up to 10 mA through dual 6 .8 kΩ feed resistors.

C414 XLS/XLII Bass Cut Filter Settings

Published November 19th, 2025 by Gary Brindley

Question: Which bass‑cut filter positions are available on the C414? Answer: The bass‑cut switch offers 40 Hz, 80 Hz, and 160 Hz roll‑offs to tame rumble or proximity effect.

Crown Amplifier Serial Number Location

Published December 19th, 2025 by Gary Brindley

Question: Where can I find the serial number on my product? Answer: All Crown amplifiers have the serial number located next to or near the power input. Typically the number is close to the date code (ex. 01/01/2000) and the bar code. Examples:

Interleaved Multicast IP Addresses

Published December 21st, 2025 by Gary Brindley

Question: What is the interleaved multicast ip address of the stream number? Answer: The interleaved multicast ip address can be located under the stream number field once it has been saved. Please the PDF document for a list.

C214 Typical Studio Applications

Published November 14th, 2025 by Gary Brindley

Question: Which sources are most commonly recorded with a C214? Answer: It is recommended for lead vocals, acoustic guitar, drum overheads, piano, brass, and many stage instruments thanks to its balanced frequency response.

HARMAN Setting CobraNet IP Addresses

Published December 17th, 2025 by Gary Brindley

Setup CobraNet Discovery Go to tools>Preferences>Check Enable SNMP Go to tools>Options>Select the network interface connected to the CobraNet Network. The auto assignment can be used in cases where the new paging station device doesn't have an IP address. This will enable a type of DHCP so be careful using that on networks where some dev

Resetting the CTC-1402

Published December 22nd, 2025 by Gary Brindley

Question: Is there a way to reset the CTC-1402? Answer: When the CTC-1402 TX is powered on, use a pointed stylus to hold down the RESET button for 3 seconds or more, then release, the unit will reboot and restore to its factory defaults. The default password is 'admin'.

Signature Series Mixer(s) Power Button

Published December 14th, 2025 by Gary Brindley

Question: Is there a power button on the Soundcraft Signature models? Answer: No, there is only a power cord socket available. To turn off the mixer, disconnect the mixer from power.

2K Fiber Endpoints to 4K60 Boards

Published November 28th, 2025 by Gary Brindley

Question: Are 2K Fiber transmitters and receivers compatible with new 4K60 Fiber I/O boards? Answer: No, 2K Fiber transmitters and receivers will not work with the 4K60 Fiber I/O boards.

Headset Microphone Case

Published November 22nd, 2025 by Gary Brindley

Question: What is the part number for the Headset Microphone Case? Answer: AKG does not make a case for headset microphone, this would need to be sourced from a 3rd party.

CS3 Emergency Mute Contact

Published November 21st, 2025 by Gary Brindley

Question: Is there a hardware mute for fire alarms? Answer: A rear‑panel Phoenix connector accepts a dry contact that instantly mutes all microphones when closed.

CS3 Delegate And Chairman Difference

Published November 21st, 2025 by Gary Brindley

Question: What function distinguishes a CS3 chairman unit from a delegate unit? Answer: The chairman station has a priority key that mutes all active delegate microphones and can start or end sessions.

VENU360 - Manufacturing Updater

Published December 13th, 2025 by Gary Brindley

How to Install the Venu.inf Driver Connect VENU360 to a USB port and power up the VENU360. Open Device Manager. If you see a new entry under “Other devices" called “DriveRack" you will need to install the USB driver. If you see “DriveRack USB Device", the driver has already been installed. Skip to launching the VenuManufacturingUpdater.exe

How to Get a Status Update on a Module Request

Published December 21st, 2025 by Gary Brindley

Question: How do you get a status update for a Module request? Answer: You can request a status update using the Feedback section located at this link: https://developer.amx.com/#!/main . Also, if the website is unreachable for any reason, please contact us at ITG@harman.com.

BSS Serial Number Location

Published December 13th, 2025 by Gary Brindley

Question: Where can I find the serial number on my product? Answer: For most of the BSS products the serial number is located on the bottom. Example: The serial number for the AC-V, AC-5S, BLU-3, EC-V, EC-4BV wall controllers is located on the back. Example:

Contacting HARMAN Luxury Technical Support

Published November 21st, 2025 by Gary Brindley

Question: My product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer: The HARMAN Luxury Audio Group includes the following brands: Arcam, JBL Synthesis, Lexicon, Mark Levinson and Revel. The HARMAN Luxury Audio Group web site can be found here: https://www.harm

Location of Crown and JBL Amplifier Device Files, Preset Files and Speaker Tuning Files in Audio Architect

Published December 19th, 2025 by Gary Brindley

Question: Where can I find speaker tunings installed with Audio Architect? Answer: The latest Speaker Tuning Files for Crown DCi Network Series, DCi DA Series, CDi Drivecore and DSi 2.0 amplifiers are located in the following folder: C:\Program Data\HPRO\Audio Architect\<Audio Architect version>\HPRO Speaker Tunings 2.0 Audio Architect will br

APS4 Rack Mounting Width

Published November 14th, 2025 by Gary Brindley

Question: Can two splitters fit side by side in a rack? Answer: Yes - the half‑rack chassis lets you mount two APS4 units in one 1 U space.

Audio-Architect-Room-Combine

Published December 9th, 2025 by Gary Brindley

INTRODUCTION Today, many hospitality and conferencing facilities rely on flexible room configurations to better suit customer needs. This can be anything from Ballrooms that are divided into smaller rooms to conference rooms that can be expanded to other conferencing rooms. For the spaces to function in a flexible manner, the room control and

CS5 Normal Power-Up Led Sequence

Published November 21st, 2025 by Gary Brindley

Question: Which LEDs flash during normal power‑up? Answer: Yellow REMOTE and red NOM LEDs on the base unit flash until the ring is recognized, after which the green POWER LED lights.

DMM8 Record Output Routing

Published November 22nd, 2025 by Gary Brindley

Question: How do I route channels to the RCA record outputs? Answer: Activate Routing to REC per input; lit LEDs confirm a channel is feeding the fixed‑level RCA pair.

Fan Configuration for XTi, CDi and DSi Amplifiers

Published December 14th, 2025 by Gary Brindley

Applicability: The following set of instructions will allow you to change the fan operation mode of your CDi, DSi or XTi series amplifier using the front panel buttons. The XTi2 series requires the use of HARMAN HiQnet software to change it. These amplifiers have variable speed fans that are programmed to operate when the internal heat sinks reach a

Uploading Soundweb London Firmware Over a Network Using Boot Loader

Published December 17th, 2025 by Gary Brindley

Boot Loader The Boot Loader application can be used to upload firmware files into a Soundweb London device over the network port if the device does not boot up. The application is installed as part of Hi Qnet London Architect and is located in the following folder:C:\Program Files (x86)\Harman Pro\Boot Loader.exe Locating the Firmware Files The firm

DMM8 LAN Web Server

Published November 22nd, 2025 by Gary Brindley

Question: Can I set up the mixer from a browser? Answer: UL and ULD versions host an embedded web interface for configuration, metering and diagnostics over Ethernet.

Getting to Know AKG Microphones

Published November 27th, 2025 by Gary Brindley

Reviewing the various microphones from AKG.

Si Compact Factory Reset

Published December 15th, 2025 by Gary Brindley

The following procedure will restore the console back to the factory defaults. NOTE: All settings, cues, users, profiles and shows will be lost. Starting with the console off, hold the POWER key for ~5 seconds until the console starts Press the MENU key once the loader screen appears. Press the LR, MONO and FX1 keys together, this opens the update

JBL Powered Speakers Quick Reset Guide

Published December 15th, 2025 by Gary Brindley

EON ONE Compact Press and hold both the DUCKING and PHANTOM buttons for 5 seconds. All LEDs will flash to confirm the process. IRX Press and hold the Bluetooth button until all lights turn off and the Power light flashes (~10 seconds). Note: After resetting, the EQ Preset will be set to “FLAT." EON 600 While powering up the speaker, holding E

How to manually edit an encoder EDID

Published December 21st, 2025 by Gary Brindley

Overview: This example would make a 4K encoder to only receive 1080p from source. Instructions: Go to Video/Audio -> EDID Decode the current EDID Expand Detailed Timing Descriptions Match settings to screenshot "1080p_CustomEDID N2612S" (setting a N2612S enc EDID to 1080p manually) Expand CEA Video Use the dropdown to select the desired resolutio

Is it possible to Reset or reboot a system master from Netlinx Code

Published November 28th, 2025 by Gary Brindley

Brand: AMX Model: Netlinx Question: Is it possible to Reset or reboot a system master from Netlinx Code? Answer: Yes. The syntax is: REBOOT(0) In this example, 0 is the device you want to reboot. Some early AMX documentation references a keyword SYSTEM_RESET. This is incorrect. REBOOT(d:p:s) is the correct command. However, it does not highlight

DMM14 Maximum Cascade Size

Published November 21st, 2025 by Gary Brindley

Question: How many mixers can I cascade for larger systems? Answer: Up to ten units can be chained, giving 60 inputs, 20 outputs and 10 headphone jacks under a single automix.

G4 Series Panels VNC Security Options and G4 Web Control Password

Published December 19th, 2025 by Gary Brindley

Question: Can a password be set on G4 (S-Series/X-Series) panels for VNC/ G4 Web Control access? Answer: Yes, this can be configured in Configuration > Panel > G4 Web Control > Password.

Creating a New RMS Database After Initial Install

Published December 17th, 2025 by Gary Brindley

Question: How do you create a new RMS database after you have completed the initial RMS install? Answer: Open the install.properties file in C:\Program Files\AMX\Resource Management Suite\Server and edit the value of wizard.enabled = false, to wizard.enabled = true. Save changes. Re-run the RMS Configuration program.

Using the SR470 with the PT 400, HT 400, PT 450 or HT 450

Published November 24th, 2025 by Gary Brindley

Question: Can I use the SR470 with PT 400, HT 400, PT 450 or HT 450 if they are in the same Band? Answer: Yes, however the HT 400, HT 450, PT 400, and PT 450 do not transmit a pilot tone, therefore If you use the SR470 receiver together with these transmitters, we recommend deactivating the pilot tone.

Linking Channels Using London Architect

Published December 18th, 2025 by Gary Brindley

How to link variables in an object together of London Architect.

HUB4000Q Data Cable Type

Published November 23rd, 2025 by Gary Brindley

Question: Which cables should I use to connect AKG devices to the hub? Answer: Always use the supplied RJ‑11 data cables to ensure proper operation.

AMX Persistent Variable FAQ

Published November 28th, 2025 by Gary Brindley

1. How do persistent variables keep their value? When you reboot after downloading a new program, the master loads the new program into memory before erasing the old one. The master searches through the two programs for matching persistent variables; i.e., a variable with the same variable name, source location (filename), and variable type. It t

Using Telnet with Soundweb London

Published December 14th, 2025 by Gary Brindley

What is Telnet? Telnet is a command line interface used to execute simple commands in a single BLU device. You can use Telnet with all BLU rack devices and controllers except the BLU-8. Telnet communicates with the BLU device using its IP address on IP port 23, therefore a device must have a valid IP address and a functioning Ethernet Control port.

CS3 Auto‑Mic Limitation

Published November 21st, 2025 by Gary Brindley

Question: How many microphones can be active simultaneously? Answer: You may choose 1, 3, or 6 open mics; exceeded requests queue until a channel becomes free.

CS5 Starting the Learning Process

Published November 21st, 2025 by Gary Brindley

Question: How do I start the learning process? Answer: Insert the service card into any VU station and press buttons 1 and 5 together until the display confirms “learning succeeded.”

Multicast IP Addresses

Published December 21st, 2025 by Gary Brindley

Question: What multicast IP Address applies to each stream number? Answer: The multicast IP Address can be located under the stream number field (except for the N3000s) once it has been saved. Please see the PDF in downloads to the right for a breakdown.

RMS offline licensing

Published November 28th, 2025 by Gary Brindley

Question: How do I activate RMS for a server which isn't connected to the Internet? Answer: There is an offline activation method, within AMX License Manager. Navigate to Tools > Manually Register License. Enter the ENT-ID, click next. Copy the ENT-ID, hardware lock code, secondary lock codes and save to file. Send the server information obtained

Deleting Client Gateways in RMS

Published December 17th, 2025 by Gary Brindley

Question: Why can't I delete my client gateway in RMS? Answer: A client gateway must be reporting offline in RMS before you can delete it. To force a client gateway offline either disable the RMS connection in the client's web configuration or simply disconnect the client gateway from the network. Allow RMS some time to detect and report the clien

DGX x00 with 4K60 DXLink - Switcher & Controller Update

Published December 14th, 2025 by Gary Brindley

This article contains two downloads (located in upper right corner of this page). Installation instructions are after the release notes. Main features/fixes include: Enova DGX changes in v3.8.26 (hotfix)Enova DGX 5002 Changes from 3.8.25 to 3.8.26 (MCPU change) Added support for new DXLink 4K60 DWP TX Changes in previous version from 3.8.23 to 3.8.

C214 Polar Pattern Type

Published November 14th, 2025 by Gary Brindley

Question: Which polar pattern does the C214 use? Answer: The microphone has a fixed cardioid pattern suited to close or single‑source recording.

Card Configuration with London Architect

Published December 17th, 2025 by Gary Brindley

The card configuration dialog pop-up of London Architect.

Pairing DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Pairing both the DMS100 and 300 Units to the Receivers.?

Technical Overview of DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Set up and design considerations for the DMS Microphones.

How do I program a CE series device to work with a Netlinx system?

Published December 21st, 2025 by Gary Brindley

Question: How do I program a CE box in a Netlinx system? Answer: Use the module that can be found by browsing to developer.amx.com Then search using AMX for the manufacturer and CE for the model. It is the same module for all CE series devices and the download includes documentation and a sample program demonstrating the use of the module.

Ceiling Speakers Configurator: Part 2

Published December 21st, 2025 by Gary Brindley

Part 2 of how to use the JBL Ceiling Speaker Configurator (CSC) software application.

Ui Mixer Not Able to Scroll Thru All Channels

Published December 12th, 2025 by Gary Brindley

Ui mixer not able to access all channels, auxes, FX, etc. When trying to scroll to channels not visable, the mixer acts like it is stuck on certain channels and can not see any others. Check to make sure View Groups are not enabled: View Groups define mixer channel views. For example, you could assign all drum channels, plus the Drum VCA to View G

Window Management & Navigation Using Audio Architect

Published December 18th, 2025 by Gary Brindley

How to optimize Audio Architect for an efficient user experience and workflow.

Replacement Options for the TR1616

Published December 22nd, 2025 by Gary Brindley

The dbx TR1616 is no longer available and no longer repairable, due to lack of parts. There are a number of replacement options that utilize other HARMAN Professional products. The TR1616 is 16 Balanced microphone/Line level inputs with Phantom Power and 16 Balanced Line Level outputs transcoded to BLU link. BLU Link is a proprietary audio transpo

BLU-100 Operating Temperature Range

Published December 13th, 2025 by Gary Brindley

Question: What is the recommended operating temperature range? Answer: The BLU-100 is rated for 0°C to 40°C (32°F to 104°F) ambient temperature.

DVX X2XX Switcher Web Page Flash Fix

Published December 15th, 2025 by Gary Brindley

Product Name: NX-1200, NX-2200, NX-3200, NX-4200 Master Controllers Enova DVX-x2xx Enova DGX 8/16/32/64 Massio Control Pads MCP-10x Enova DGX 800/1600/3200/6400 DVXC DVX-2265/3266 FG #: FG2106-01, FG2106-02, FG2106-03, FG2106-04, FG1901-16, FG1906-07, FG1906-09, FG1906-11, FG1906-12, FG1906-13, FG1906-14, FG1906-15, FG1906-16, FG1906-17, FG1906-18,

Unlocking Access Control Password and Front Panel in a DSi 1000, DSi 2000 and DSi 4000

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown DSi1000, DSi2000, or DSi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown DSi amplifier requires a complete factory reset. Note that all settings,

C414 XLS/XLII Lock Mode

Published November 19th, 2025 by Gary Brindley

Question: Why are the polar pattern, pre-attenuation pad or bass cut filter settings not changing on my C414 XLS/XLII? Answer: In Lock Mode, all controls on the microphone are disabled so the settings you selected for a specific application (polar pattern, pre-attenuation pad, bass cut filter) cannot be changed unintentionally. Enter Lock Mode Pre

DMM8 Analogue Input Count

Published November 21st, 2025 by Gary Brindley

Question: How many analogue sources can one DMM8 accept? Answer: Each unit provides six balanced XLR mic/line inputs with switchable 48 V phantom power.

Deleting Logos from a 2K DVX

Published December 17th, 2025 by Gary Brindley

Question: How do you delete/remove the logo from a 2K DVX? Answer: Send the following command to 5002:1:0 : SHELL-CLEARLOGO

Guía de Aplicación del Amplificador Crown

Published December 19th, 2025 by Gary Brindley

Pregunta: Dónde puedo descargar la Guía de Aplicación para Amplificadores Crown? Respuesta: Haga clic en el enlace a la derecha para descargar el PDF.

Reset Switcher Settings in 2K DVX

Published December 22nd, 2025 by Gary Brindley

Question: Is there a command to reset the switcher settings in a 2K DVX? Answer: Yes, send the following command to 5002:1:0 : SHELL-RESET

CS5 When To Run System Learning

Published November 21st, 2025 by Gary Brindley

Question: When should I run the system learning process? Answer: Run the learning procedure at first start‑up or any time stations are added or removed to ensure each receives a unique address.

Using Controllers with Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Learn about several controller options available from BSS. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction - Video Manual Series SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards Video Manual Series.aspx SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options - Vi

DMS100/300 Series Spare Parts

Published November 22nd, 2025 by Gary Brindley

Question: Can I buy DMS receiver or transmitter as a spare? Answer: No, unfortunately the receiver and transmitter units cannot be purchased as spare parts, however they have their own spare parts.

DX-RX-4K60 Test Patterns

Published December 17th, 2025 by Gary Brindley

Question: Why am I not seeing a test pattern from my DX-RX-4K60? Answer: A DX-RX-4K60 will not show a test pattern unless it has a valid source signal.

Defaulting a DGX com port to BCS (100 Series)

Published December 17th, 2025 by Gary Brindley

Question: How do I default a DGX com port to BCS (100 Series) Answer: When using an Enova DGX alongside a 3rd party control system you can achieve the style Autopatch BCS control by following the procedure below: Set up the Com port on your machine as follows: 115200, 8, 1, N Then follow these steps: Send string to the RS232 port – Set COM1_start_cm

MUSE USB-C

Published November 28th, 2025 by Gary Brindley

QUESTION: What is the USB-C port on MUSE controllers for? ANSWER: Program Port The front panel of all models features one USB-C port for connecting the controller to a PC via a USB cable. The program port uses a standard Type-C to Type-A or Type-C to Type-C USB cable that supports USB2.0/1.1 signals to connect to a PC. When connected, you can use

C314 Matched Stereo Pair Process

Published November 14th, 2025 by Gary Brindley

Question: How are C314 stereo pairs matched at the factory? Answer: AKG computer‑selects two microphones from thousands to ensure virtually identical response across the spectrum.

Open-back vs. Closed-back Headphones: What’s the Difference?

Published November 24th, 2025 by Gary Brindley

Question: What is the difference between open-back and closed-back headphones? Answer: The difference is in the way their housings are constructed. For personal listening and professional applications where external noise or using your phone's speaker is an issue, a closed-back design will be a better choice. For casual listening at home or behind c

Downloading USB Drivers

Published December 16th, 2025 by Gary Brindley

This video instructs you on how to download the USB Drivers for Windows-based PCs from our website: www.lexiconpro.com. Please note: You do not have to download or install custom USB Drivers for Apple Mac computers to use the Lexicon Alpha, Lambda or Omega. The Alpha, Lambda and Omega use the Macs core audio driver and should be recognized on Int

Interference and Intermodulation with Wireless Systems

Published November 27th, 2025 by Gary Brindley

Interference and Intermodulation in wireless applications.

HUB4000Q Required Power Supply

Published November 23rd, 2025 by Gary Brindley

Question: What power adapter does the HUB4000Q use? Answer: Operate it only with a regulated 12 V DC, 500 mA supply.

Loudspeaker Product Overview

Published December 22nd, 2025 by Gary Brindley

Various series of JBL loudspeakers for installed sounds solutions. It also explains the details of various series of JBL loudspeakers and how to..

C414 XLS/XLII Self‑Noise Specification

Published November 19th, 2025 by Gary Brindley

Question: What is the self‑noise of the C414 XLS/XLII? Answer: Equivalent noise is as low as 6 dB‑A, giving an 88 dB signal‑to‑noise ratio.

Contrio EC-V Wall Controller Factory Reset

Published December 13th, 2025 by Gary Brindley

Question: Is it possible to perform a factory reset on a Contrio EC-V wall controller? Answer: It is not possible to perform a factory reset on a Contrio EC-V wall controller.The procedure provided in the Soundweb Contrio Ethernet Wall Controller Installation Guide is not correct.For assistance with a Contrio EC-V wall controller please follow the

CS3 External Audio Inputs

Published November 21st, 2025 by Gary Brindley

Question: Can I inject background music into the conference? Answer: A balanced XLR line input on the base accepts external audio, which mixes into all headphone outputs.

Using Channel Groups in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how Channel Groups can help you manage Dante devices with large channel counts in Dante Controller.

Manage Network Permissions For Apps in iOS14 And Above.

Published December 17th, 2025 by Gary Brindley

Devices Will Not Discover in Harman Pro Apps: After installing i OS14 and above on i Pad, i Phone, i Pod, you may no longer be able to discover devices on the network in most Harman Pro applications. This is due to security settings and permissions needing to be set in the device itself. Allow/Disallow Apps from Having Access to Your Local Network:

Accessing the Service Menu on a Soundcraft Si Console

Published December 15th, 2025 by Gary Brindley

Instructions: 1. Power the Unit Off If the unit is not powered off, power off the unit by holding the power button down for approximately 5 seconds. Once the button is flashing, push it again to power the unit off. With the unit being turned off and the power button slowly flashing, hold the button for approximately 5 seconds. The LCD screen comes

Saving Venue files to BSS Soundweb London devices with HiQnet Audio Architect

Published December 16th, 2025 by Gary Brindley

Saving Venue files to BSS Soundweb London devices with HiQnet Audio Architect HiQnet Audio Architect includes a mechanism to store and retrieve a Venue file in BSS Soundweb London devices. This feature provides an additional method for managing the storage and retrieval of a Venue file. Functions and settings are available in the File menu and App

APS4 Minimum Antenna Clearance

Published November 14th, 2025 by Gary Brindley

Question: How close can antennas be to walls or ceilings? Answer: Keep at least 10 cm in front of walls and 50 cm from large surfaces; mount 15 cm above the floor.

Wireless Training: Behavior of Radio Signals

Published November 27th, 2025 by Gary Brindley

Propagation of Electromagnetic Waves and their handicaps.

WMS470 Pilot Tone Behavior

Published November 25th, 2025 by Gary Brindley

Question: What happens if pilot tone detection is active but my transmitter sends none? Answer: The receiver mutes its audio; disable the PILOT function when using HT 400, HT 450, PT 400 or PT 450 transmitters that lack a pilot tone.

WMS470 Low Battery Warning Meaning

Published November 25th, 2025 by Gary Brindley

Question: What does the red LOW BAT warning mean? Answer: It indicates roughly one hour of transmitter runtime remains before the battery is exhausted.

Manager and Ce-Series Connection

Published December 21st, 2025 by Gary Brindley

Question: Why does my CE-Series fail to connect to a Muse controller when Manager can see both devices? Answer: There are 3x H Control connections available to the CE-Series units. If Manager is open while the CE-box is booting, it will open all 3 connections, preventing the Muse controller from connecting to the CE-Series box. Closing Manager will

CS3 Priority Chime

Published November 21st, 2025 by Gary Brindley

Question: Does pressing the chairman priority key play a chime? Answer: An optional two‑tone chime can be enabled via DIP switch; it sounds briefly before delegates are muted.

G5 Panels and Putty

Published December 19th, 2025 by Gary Brindley

Question: How do you configure Putty to connect to G5 panels? Answer: Open new Putty session and expand the SSH section by clicking on the + symbol. Once the SSH menu is expanded, click on the section labeled TTY. Check the box for “Don't allocate a pseudo-terminal". Return to Session, select Default Settings and click Save. Putty will now remember

G5 System Recovery

Published December 19th, 2025 by Gary Brindley

Question: How do I access and use the system recovery menu of a G5 panel? Answer: Power up the panel while holding the Sleep/Settings button. Release the button 3 seconds after seeing the AMX boot logo, and wait a few seconds for recovery mode to begin. A text screen titled “AMX System Recovery” is displayed, presenting the following options: Reboot

Driverack RTA Mic

Published December 22nd, 2025 by Gary Brindley

Question: What is the model number of the RTA mic used for the Driveracks? Answer: The optional RTA-M real time audio analyzing mic is the perfect accessory tool for the DriveRack PA series (PA, PX, PA+, PA2) and 260. Used in conjunction with the System Setup Wizard and Auto EQ Wizard the RTA-M is ideal for optimizing the sound quality of even the m

Using Room Configuration Templates with the DCP-555 Web Interface

Published December 18th, 2025 by Gary Brindley

Walking through the web interface. Using Room Configuration Templates. "Web Configuration", Part 2 of 3.

Contacting BSS Audio Technical Support

Published December 13th, 2025 by Gary Brindley

Question: My BSS Audio product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer: The information below is applicable to products from BSS Audio. Support for Harman Consumer products can be found at https://harmanaudio.com. Support for Harman Luxury products can

Certificate of Volatility

Published December 16th, 2025 by Gary Brindley

Question: How do I acquire a certificate of volatility for AMX products? Answer: Requests for a certificate of volatility should be directed here: Support - Certificate of Volatility | AMX Audio Video Control Systems | English (US)

C314 Self‑Noise Level

Published November 14th, 2025 by Gary Brindley

Question: What is the self‑noise of the C314? Answer: Equivalent noise is 8 dB‑A, yielding an 86 dB signal‑to‑noise ratio.

Updating HiQnet Motion Control Panels

Published December 17th, 2025 by Gary Brindley

Question: Why are changes made to my Motion Control panels are not showing up on the iPad? Answer: Changes made to HiQnet Motion Control panels in HiQnet Audio Architect do not automatically appear on the Motion Control app. Any panels that have edits will need to be removed and uploaded again before the edits are visible on the Motion Control a

BLU-100 Audio Latency

Published December 13th, 2025 by Gary Brindley

Question: What is the audio latency of the BLU-100? Answer: The BLU-100 has an A/D latency of 37/Fs (~0.77 ms at 48 k Hz), a D/A latency of 29/Fs (~0.60 ms), and a BLU link transport latency of 11/Fs (~0.23 ms).

Creating a New Room Configuration Using The DCP-555 Web Interface

Published December 17th, 2025 by Gary Brindley

Walking through the web interface. Creating a NEW Room Configuration. Part 3 of 3.

ITHD Firmware v1.1.5.230

Published December 19th, 2025 by Gary Brindley

Introduction ITHD v1.1.5.230 fixes a bug in v1.1.5.226 that caused a small number of units produced without a programmed Manufacturing Date to enter a boot loop or not boot completely. ITHD v1.1.5.226 was released publicly with Performance Manager v3.1.0 in early February 2025. As of 3/11/2025 Performance Manager v3.1.1 has now been released, and i

Using NetSetter with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to use NetSetter to discover and configure network information for your HiQnet devices.

Adjusting Sample Rates in Dante Controller

Published December 21st, 2025 by Gary Brindley

Audinate teaches us how to configure and use different sample rates on Dante devices with Dante Controller.

How to Replace the SD Card in Si Series Mixers

Published December 13th, 2025 by Gary Brindley

Overview: If your Si console is freezing or failing to store and recall shows, it may need the SD card replaced. Follow the instructions below to replace the SD card. We require that the card is replaced with a 2-8 GB SD card on Si Performer and Si Expression, and a 2-8 Gig MicroSD on the Si Impact. The card must be Class 10 High Speed or better.

SOUNDWEB LONDON Third Party Control

Published December 15th, 2025 by Gary Brindley

London Direct Inject protocol Soundweb London devices will communicate with a third party device in accordance with the London Direct Inject protocol. This offers two way communication which allows a third party device to set or request the value of any parameter or meter. Crown, JBL, AKG devices do not respond to this protocol. Soundweb London d

C314 Operating Temperature Range

Published November 14th, 2025 by Gary Brindley

Question: Within what temperature range can I use the C314 safely? Answer: Specified operating range is −10 °C to +60 °C with 10 – 90 % non‑condensing humidity.

AUDIO ARCHITECT 1.80.4 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.80.4 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.80.4: Main Application Added support for BLU-103 VoIP number control on Motion Control panels AKG New firmware for: HUB 4000Q: 04.11.00.00 DSR700: 2.1.4 DSR800: 1.01 IMPORTANT: Please up

Changing Input Polarity on BSS Soundweb Devices

Published December 13th, 2025 by Gary Brindley

Summery: The following set of instructions will show you how to change the signal polarity of the analog inputs of a BSS Soundweb device, such as a BLU50, BLU100 or BLU 103. This also applies to any analog input cards for the 800 series chassis. does not apply to digital input cards or BLU-Link. There are two methods you can use to accomplish this:

CS5 USB Control Connection Location

Published November 21st, 2025 by Gary Brindley

Question: Which port connects a control PC to the system? Answer: A USB port on the base unit enables computer‑controlled operation and software updates.

Enabling Maintenance Mode on Encoders & Decoders

Published December 17th, 2025 by Gary Brindley

Question: How do I enable maintenance mode on my encoder or decoder? Answer: The “Enable Maintenance Mode" button is only available on the logs page when logged in via HTTPS. Follow these steps to enable maintenance mode: Browse to the encoder or decoder IP address using https://x.x.x.x/ Once logged in, click the Logs link at the top Click the “Enab

SOUNDWEB LONDON Latency Map

Published December 14th, 2025 by Gary Brindley

Question: What is the latency of a Soundweb London Device? Answer: Here is a Latency Map of a Soundweb London device:

Configuring the DSi 2.0 Amplifiers via the Front Panel

Published December 21st, 2025 by Gary Brindley

Walk through of the front panel and how to set up the presets and configuration from the front panel without the use of software.

Firmware Transfer Failing

Published December 19th, 2025 by Gary Brindley

Question: Why is my firmware transfer failing? Answer: Below are some of the most common reasons that a firmware transfer may fail: The device being updated has a Dynamic Virtual Device number. This is a problem because periodically the Netlinx Controller will poll the connected devices and may assign a new Dynamic Virtual Device number to that dev

How To Send DGX Shell Commands From NetLinx Code

Published December 21st, 2025 by Gary Brindley

Question: How To Send DGX Shell Commands From NetLinx Code? Answer: This is a working example of DGX shell commands from Netlinx code. The attached code shows connection to a DGX-3200. It can be adapted for all size frames. In this example, you can reboot whole cards, single ports and cycle POE to DXLink endpoints. This code consists of an exampl

Storing Device Files with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Device Files.

Best Practices with DMS100-300 Microphones

Published November 26th, 2025 by Gary Brindley

Key items you use implement as a best practice for DMS100 and 300.?

Accessories with DAM Series | Part 3

Published November 26th, 2025 by Gary Brindley

Watch the third video in our series to learn about the accessories that will complete your DAM modular mic setup.

Front Panel Lockout for CDi,DSi,XTi Amplifiers

Published December 21st, 2025 by Gary Brindley

The front panel display on the CDi, DSi and XTi models can be locked out to prevent unwanted changes to the amplifier programming. This note will explain how to lock and unlock the front panel display. There are two ways to lock out and unlock the front panel display. The display can be locked out using front panel buttons or through the Audio Archi

Audio Architect does not Recognize my USB Amplifier

Published December 18th, 2025 by Gary Brindley

Question: Why doesn't Audio Architect recognize my USB Amplifier? Answer: Most likely Audio Architect is not configured to look for USB devices. To check, you can go to the File Menu, and click Application Options, then Network Connectivity. There you should see two devices populated under the USB Devices box. If not, click “Add Connection" and add

How to Access the VMA Series Amplifiers Hidden Features

Published December 19th, 2025 by Gary Brindley

Question: How do I Access the VMA Series Amplifiers Hidden Features? Answer: The JBL VMA Series amplifiers include hidden functions that can help you check system information or reset Bluetooth settings. These features are accessed using button combinations on the media player section. View Bluetooth MAC Address Press and hold RECORD for more than 1

Analog vs Network Comparison with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

The differences between the Drive Core Install models.

PA2 Android App 1.1.2

Published December 22nd, 2025 by Gary Brindley

Question: Where can I download the PA2 Android App version 1.1.2? Answer: You can download this version by using the download following link: PA2ControlSetup_v1.1.2_Arm32_64.apk or by using the download link on the panel to the right of this article. —>

Contacting dbx Technical Support

Published December 22nd, 2025 by Gary Brindley

Question My dbx product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer The information below is applicable to products from dbx. Support for Harman Consumer products can be found at https://harmanaudio.com. Support for Harman Luxury products can be found at ht

Ethernet TCP Port Used by HiQnet Devices

Published December 22nd, 2025 by Gary Brindley

Question: What TCP port do HiQnet Devices listen on for control, monitoring and automation? Answer: Port 3804 is used to send HiQnet commands to HiQnet enabled devices. This applies to both TCP and UDP protocols.

PA2 USB Port Functionality

Published December 22nd, 2025 by Gary Brindley

Can I control a DriveRack PA2 with the USB port? The USB port on the PA2 is meant for doing manual firmware updates only. It does not have control functionality.

Enabling and Disabling Front Panel Security in Crown I-Tech HD Amplifiers

Published December 19th, 2025 by Gary Brindley

Question: How do I enable Front Panel Security in I-Tech HD amplifiers? Answer: I-Tech 12000HD, 9000HD and 5000HD Front Panel Security can be enabled from the front panel by holding down the buttons: NEXT and PREVIOUS. Front Panel Security can also be enabled by going online to the device in Hi Qnet System Architect or Hi Qnet Audio Architect softw

Firmware Update for "XTi 2020" Amplifiers from v1.4.0.0 to v2.4.0.0

Published December 14th, 2025 by Gary Brindley

“Why won’t my new XTi 2 series amplifier connect or load into venue view in Audio Architect?” On XTi 2 series amplifiers made circa 2020, there is a firmware error that prevents the amplifier from being recognized in Audio Architect, even though it appears as a Discovered device. The solution is to load two separate firmware components into the ampl

Synchronize Venue Mode with Audio Architect

Published December 22nd, 2025 by Gary Brindley

How to load, send, and receive device configurations.

Unlocking Access Control Password and Front Panel in a CDi 6000

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown CDi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown CDi amplifier requires a complete factory reset. Note that all settings, Presets and Hi Qn

4800/4820 Checksum Error

Published December 18th, 2025 by Gary Brindley

How do I fix Checksum Error on Display for the DriveRack 4800/4820? Checksum Error in the 4800/4820 is often caused by a faulty CR2032 battery within the unit itself. The battery maintains the save state of the internal memory of the unit, and allows you to save presets to memory whenever the unit is unplugged. Over time this battery can fail and t

Factory Default IP Settings on the ZonePro

Published December 22nd, 2025 by Gary Brindley

Question: What are the Factory Default IP settings on the ZonePro? Answer: Use the Auto/Private IP standard address 169.254.X.X with a Subnet Mask of 255.255.0.0.

CDi, DSi & XTi USB Port

Published December 18th, 2025 by Gary Brindley

Question: What is the USB port on the back of my CDi, DSi, or XTi amplifier for? Answer: You can use this port to connect the amp to HiQnet Audio Architect. HiQnet Audio Architect is used to control, configure, monitor, and update firmware on many HARMAN devices including Crown amplifiers.

Mastering EQ Control with Band Manager

Published December 22nd, 2025 by Gary Brindley

How to make changes to multiple XTi amplifiers using the HiQnet Band Manager software.

HiQnet Motion Control Stopped Connecting After Updating My iOS Device

Published December 19th, 2025 by Gary Brindley

Question: How can I get Motion Control connected to my system again? Answer: HiQnet Motion Control: iPad update 15.4 can set the HiQnet address of the HiQnet Motion Control app to 0 and disables network connectivity. If you are experiencing a loss of connectivity after an iOS update, make sure to check your apps HiQnet address under the in app sett

Crown Amplifier Application Guide

Published December 20th, 2025 by Gary Brindley

Where can I download the Crown Amplifier Application Guide? Click the link below: Crown Amplifier Application Guide

70v System Intermittently Changes Volume

Published December 18th, 2025 by Gary Brindley

Question: My 70v system audio intermittently changes volume or cuts out completely. Why is this happening? Answer: Most likely you are using an inline volume controller between the amplifier and the speakers. These devices tend to have input power ratings that are much lower than the rated output of the amplifier and get destroyed over time as a res

How to Select High Z (70v/100v) with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for high impedance speaker loads (70V/100V).

PA2 Factory Restore

Published December 22nd, 2025 by Gary Brindley

Question: How do I factory restore the DriveRack PA2? Answer: Hold the Store button while powering on the PA2 and then follow the onscreen instructions.

DCi Ethernet Port Management

Published December 20th, 2025 by Gary Brindley

DCi Ethernet Network Port DCi Drive Core Install amplifiers with Ethernet provide network access via Hi Qnet, TCP/IQ, Telnet, and TFTP. Users may want to block these Ethernet port protocols for security reasons. DCi N (DCi Drivecore Install Network Series) and DCi DA (Drive Core Install Dante Series) amplifiers provide the ability to selectively dis

DriveRack 260 Firmware Mismatch

Published December 22nd, 2025 by Gary Brindley

I updated my firmware to v1.60 from the firmware updater on the product page. Why is my Driverack 260 slow/sluggish/non-responsive? When a newer DriveRack 260 that requires firmware version 1.61, has been downgraded to firmware version 1.60, this creates a firmware/hardware mismatch with the (MCU) microcontrollers currently used in manufacturing. Th

CTS4200 Replacement

Published December 19th, 2025 by Gary Brindley

Question: I need to replace a CTS4200 but it has been discontinued and is no longer being repaired. What is the best replacement? Answer: The Crown DCI 4x300 Series.

Common Term Definitions XTI XTI2 CDI DSI

Published December 20th, 2025 by Gary Brindley

Common Term Definitions XTi XTi2 CDi DSi Applicability: This document defines common terms related to the XTi/CDi/DSi series amplifiers Terms defined: DSP OFF: DSP OFF is the default preset that all XTi/CDi/DSi amplifiers have loaded from the factory. The preset contains no DSP settings, meaning the amplifier will pass the input signal to the outp

Low Output with Amp and Input Volume at Maximum

Published December 19th, 2025 by Gary Brindley

Question: My output is very low with everything turned up on my amp and input source. Why is this happening, and what can I do about it? Answer: Most likely you are connecting a consumer line level input source to our amplifier. Consumer line level sources are typically rated at -10d BV, or 0.316Vrms. Unfortunately this is not enough to properly

USB-C Connectivity Issues

Published December 20th, 2025 by Gary Brindley

Question: My device will not connect and/or stay connected on USB-C? Answer: Use a cable with a real USB-C connector, not an adaptor. We have had numerous issues with a USB-A cable that has a USB-C adaptor on end. These sometimes just will not work on USB-C ports, even if they work fine connected to a standard USB-A port without the adaptor. Usi

USB Communication for XTI CDI and DSI Amplifiers

Published December 21st, 2025 by Gary Brindley

USB Communication for XTi, CDi, and DSI Amplifiers Applicability: The following set of instructions will show you how to add USB connections in Audio Architect if the software does not find your USB controlled amplifier. Step 1: In Audio Architect, click File in the upper left corner. Step 2: Click Application Options then Network Connectivity.

Import Flows into Muse Automator

Published December 21st, 2025 by Gary Brindley

Question: How can I import example flows into Muse Automator? Answer: To import example flows into Muse Automator you will open the "hamburger menu", the button with the 3 lines in the top right corner of Automator, and then select import from that menu. This will open a windows that will allow you to either paste example code directly from your cl

No Amp Output After Reboot When Using AES Source With JBL Speaker Tunings

Published December 19th, 2025 by Gary Brindley

Introduction: When an amplifier is loaded with a speaker tuning that contains FIRs designed for a sample rate other than the one the amplifier is set to, the FIR will not work as intended, and it can cause the DSP to behave in unexpected ways. Symptoms: FIR clock speed mismatch issues have been seen to cause: Halted output and metering Incorrect EQ

The Missing dB

Published December 21st, 2025 by Gary Brindley

How to Adjust the Bandpass Gains in Crown Power Amplifiers with Built-in DSP by Mark Bailey (JBL Professional) and Bruce Bartlett (Crown International) In a standard sound system, the full audio spectrum is filtered into two, three or four bands by stand-alone signal processors (bandpass filters). The band-limited audio is sent to several power am

231 EU Power Supply Voltage

Published December 22nd, 2025 by Gary Brindley

Question: Does the EU version have a universal voltage power supply? Answer: No. The EU version of the dbx 231s only operates at 240v power spec.

Firmware Update for "XTi 2020" Amplifiers from v1.4.0.0 to v2.4.0.0

Published December 21st, 2025 by Gary Brindley

!!! Important - This update is only for XTi 1002, XTi 2002 and XTi 4002 amplifiers with firmware v1.4.0.0!!! XTi1002, XTi2002 and XTi4002 amplifiers SN 8502018714 and higher already have firmware v2.4.0.0 or higher and do not need this update. PLEASE NOTE: You MUST ensure you are using a PC and USB cable that is in good order and work

Error when Updating Firmware in Networked Crown Amplifiers with Audio Architect

Published December 21st, 2025 by Gary Brindley

Firmware Update in a Crown Networked Amplifier Applications such as Hi Qnet Audio Architect and Hi Qnet System Architect are required to update firmware in the following amplifier series: DCi, i-Tech HD, CTs, CDi Drive Core and JBL DSi 2.0. The firmware is transmitted to the amplifier using TFTP protocol over UDP port 69. The following error mes

Differences between ZonePro 640,641,M Models

Published December 22nd, 2025 by Gary Brindley

What are the main differences between the 640/641 and 640m/641m? The “0” suffix models have a display panel and controls, whereas the “1” suffix models lack a front panel display. The “M” suffix variants have 4 Mic Line balanced/unbalanced inputs as opposed to the 2 on the standard model. Also they have an Ethernet port for configuration and can b

Using Contrio Wall Controllers with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure the BSS Contrio Wall Controllers to work with a Crown DCi Network Amplifier.

HUB4000Q Master Control Panel Benefit

Published November 23rd, 2025 by Gary Brindley

Question: Why create a Master Control Panel in System Architect? Answer: It combines several hubs so you can control every connected channel from a single window.

Getting to Know The I-Tech HD LevelMAX Protection Feature

Published December 21st, 2025 by Gary Brindley

An overview of the LevelMAX protection suite within the I-Tech HD amplifier.

Crown – Binding post (Banana Plug Connection)

Published December 18th, 2025 by Gary Brindley

Question: Can I connect banana plugs into the amplifier speaker terminals? Answer: Yes, this is indeed possible by removing the protection caps inside the binding post terminals with the help of a screw as shown here. Models that have this port option: XLi Series XLS Drive Core 2 Series XTi Series I-Tech Series

What is AFS?? How Does it Work?

Published December 14th, 2025 by Gary Brindley

INTRODUCTION Feedback is the bane of almost all PA systems. It can take a great performance and turn it into a painful and embarrassing experience for the performer, audience, and the sound operator. Up until a few years ago there was little that could be done electronically about feedback except rudimentary efforts using EQ. With the advent of D

Push Pull and Deploy in Muse Automator

Published December 22nd, 2025 by Gary Brindley

Question: What is the difference between Push, Pull, and Deploy in Muse Automator. Answer: Deploy is used to deploy flows from the editor to the local Node-RED server (ie. on your computer).This does not transfer flows to the MUSE Controller; it is a Node-RED method to save the flows. Push is used to send flows from your local Node-Red server (ie.

How To Modify The Audio EDID On SVSi Devices

Published December 21st, 2025 by Gary Brindley

Question: How do I change the EDID settings on an SVSi encoder, to present specific audio channels to the connected source? Answer: Open the webpage of the encoder and select the EDID page Disconnect the source device from the encoder In the EDID (Digital) section, click the drop down and select the appropriate audio channel count EDID to use Click

Using Soundweb London in Dante Domain Manager With AES67

Published December 13th, 2025 by Gary Brindley

NOTE: FOR DDM USERS-ENABLING AES67 IN A DOMAIN FOR SOUNDWEB LONDON Product Version 1.3.4 Release Notes Added Support for PTPV2 The AES67 parameter for the Soundweb London device in Audio Architect must be enabled when the device is enrolled in an AES67 clocked Domain. If you do not require AES67 Clocking Mode in your domain, follow these instruc

DGX Downmix Usage

Published December 17th, 2025 by Gary Brindley

Question: How do I use downmix on a DGX? Answer: One input at a time can be downmixed. Once the input is downmixed, the downmix input can be routed to an audio output. Each DGX has a unique downmix input number. DGX800 = 17 DGX1600 = 25 DGX3200 = 41 DGX6400 = 81 Each DGX has unique ASB audio output numbers that start numbering after the video output

Audio Architect | London Architect | System Architect

Published November 26th, 2025 by Gary Brindley

The differences between Audio Architect, London Architect, and System Architect.

Cascade Mode on the Ui24R

Published December 13th, 2025 by Gary Brindley

Cascading audio between two (2) Ui24R's has been added to the v3.0 firmware. 32 channels of audio can be streamed each way between a HOST and REMOTE configured Ui24R unit. Each Ui24R in a cascade setup only has the ability to mix the actual channels that are passing through the unit. The GUI (user interface) does give you the ability to see all the

Multicast Explained

Published December 18th, 2025 by Gary Brindley

Explaining what multicast is and how to use it.

CTC-1402 Connectivity and Update Success

Published December 17th, 2025 by Gary Brindley

Question: How can I successfully connect a CTC-1402 to an AMX controller or VNM (Virtual NetLinx Master via Studio), to perform a firmware update or for NetLinx control? Answer: It is recommended to only use URL connectivity to a controller or VNM. In the web configuration, on the System page, change the connection mode to URL and enter the Master

Processing Input Channels With the Ui Mixer GUI

Published December 12th, 2025 by Gary Brindley

In this video, we demonstrate how to access and utilize the Soundcraft Ui mixer's Studer Preamps, DigiTech Guitar Modelers, and the dbx-powered DSP, including the EQ, RTA, Gate, & Compressor. Transcript Hello, and welcome to the Soundcraft Video Manual Series. My name is Austin, and today I will be taking you through some of the c

Troubleshooting HiQnet Device Discovery Using Audio Architect

Published December 17th, 2025 by Gary Brindley

Introduction One of the biggest challenges of working with network devices is getting everything to talk over the network. In this guide we will cover the troubleshooting steps to take when you are unable to get a computer to discover a device. The process for troubleshooting device not discovered involves checking three areas Software, Network

London Architect 6.02.R2 Installer

Published December 14th, 2025 by Gary Brindley

Installer for HiQnet London Architect 6.02.R2 Download London Architect installer HERE. HiQnet London Architect™ Release Notes New in HiQnet London Architect version 6.02.R2: Important Information – Please read This and other relevant documents can be found in the Help menu within HiQnet London Architect. HiQnet London Architect is only compatible w

AMX AXB-TC IR vs SERIAL

Published November 28th, 2025 by Gary Brindley

Question: Does ANYONE know if the AXB-TC boxes, when running in carrier-off mode (via a \"SEND_COMMAND TC, 'CAROFF'\" command), produce a TTL 5VDC signal? A piece of equipment never previously controlled by AMX requires 5V TTL logic and I didn't know what the TC's signal looks like when IR carrier is stripped. This is for a specific piece of equip

Guide to Constant Voltage Systems

Published December 16th, 2025 by Gary Brindley

Overview: Electric-power companies have a good idea which has been applied to audio engineering. When they run power through miles of cable, they minimize resistive power loss by running the power as high voltage and low current. To do this, they use a step-up transformer at the power station and a step-down transformer at each customer's location

Common Netlinx Checksum Calculations

Published December 16th, 2025 by Gary Brindley

Question: What are some common checksum calculations in Netlinx programming? Answer: The attached checksum.axi file contains many common checksum calculations. The included checksum calculations are: checksumAdd (A sum of all bytes, the most common checksum) checksumBxor (bxor bitwise exclusive or checksum, for some Sony) checksum1sCompliment (1's c

AUDIO ARCHITECT Troubleshooting a BSS Device Not Able to Load a Configuration

Published December 16th, 2025 by Gary Brindley

Introduction In this guide we cover the steps necessary to troubleshoot a device not accepting a configuration. When Audio Architect encounters an error loading a device configuration the device will show up in red in the Venue Explorer window after the synchronization process. When troubleshooting the loading process we can break the categorie

Crown – Conectar banana

Published December 18th, 2025 by Gary Brindley

Pregunta: ¿Puedo conectar clavijas tipo banana a los terminales de los altavoces del amplificador? Respuesta: Sí, esto es posible quitando las tapas de protección dentro de los terminales del poste de unión con la ayuda de un tornillo como se muestra aquí. Modelos que tienen esta opción de puerto: XLi Series XLS Drive Core 2 Series XTi Series I-Tech

Novara DCS

Published December 21st, 2025 by Gary Brindley

Question: What software is needed to program Novara control pads? Answer: Novara DCS is an application for set up/ programming of Novara CP-10xx and CP-20xx control pads. When first running the application, The control pad type selection is made and the relevant programming options are made available. The manual for the control pads is contained

NX USB Filesystem Support

Published November 28th, 2025 by Gary Brindley

Question: What storage formats are supported on NX controllers? Answer: Storage devices formatted with FAT32 file system only, are supported by NX controllers.

Excluding the Jetpack Keypad

Published December 17th, 2025 by Gary Brindley

Question: Does the Jetpack require the included keypad to operate? Answer: The Jetpack kit cannot be ordered without a keypad. However, installing the keypad can be considered optional. Operations could be performed via the user webpage. A control system could also be introduced to control the Jetpack over ethernet. The full API is located in t

Managing Network Ports in Soundweb London

Published December 17th, 2025 by Gary Brindley

Overview: Soundweb London uses several network ports for maintaining the hardware including Telnet and FTP. Often local IT policy will require you to close one or ports once things are setup and installed. There are a couple of ways to close and open ports depending on how the unit is configured. Ports: The ports that can be closed or opened are: Te

DCi Dante Primary and Secondary Ports are Swapped

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: DCi4x1250DA DCi8x600DA DCi4x600DA DCI4x300DA DCi8x300DA. Question: Why are the Dante Primary and Secondary ports swapped? Answer: Different DCi Dante firmware files for different models There are two versions of the Crown DCi DA amplifier: The BPS (Big Power Supply) DCi4x1250DA, DCi8x600DA, and the LPS (Little Power Supply) DC

Contacting Crown Audio Technical Support

Published December 18th, 2025 by Gary Brindley

Question: My Crown Audio product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer: The information below is applicable to products from Crown Audio. Support for Harman Consumer products can be found at https://harmanaudio.com . Support for Harman Luxury produ

AUDIO ARCHITECT Signal Naming

Published December 16th, 2025 by Gary Brindley

Introduction Signal naming is a tool that populates the name of a signal through a design file. This is can give you an easy way to visually see where a signal goes even through complex wiring. This can be very useful in complex designs. Inserting a Signal Name Each processing block has a place for signal name entry in its properties. In this case I

Using Multicast with Dante

Published December 18th, 2025 by Gary Brindley

Audinate teaches us the difference between unicast and multicast network traffic, and how to determine which transport is appropriate.

EON ONE Pro Battery Check and Reset Process

Published December 13th, 2025 by Gary Brindley

Checking the Charge Level Remove the EON One Pro from the carton Push the latch lever and lift the cover, then remove the spacers and column speaker array from the back of the unit Attach the column speaker array as shown below. No need for the spacers. Insure the 115/230 voltage select switch is in the proper setting based on the region of opera

Soundweb OMNI - DSP Rear Panel Overview

Published December 14th, 2025 by Gary Brindley

This article provides a concise overview of the rear panel features of the Soundweb OMNI 256p and OMNI 512p Digital Signal Processors. Each DSP unit is equipped with dual redundant power supplies, Dante, and HControl ports. The OMNI 512p includes two pairs of Dante ports to support 512 channels at 96k. When configured to operate at 96k, the A and B

Creating a Parametric EQ Panel for XTI Series Amplifiers in Audio Architect

Published December 20th, 2025 by Gary Brindley

These instructions are provided for illustration only. As software changes from time to time, the screen captures might not exactly match the current software release With an XTi in the Venue View, and selected and highlighted, select New/Standard from the Panels Toolbar. Name the panel and click OK The Venue Explorer should now appear in the left h

DGX Configuration Tool

Published December 17th, 2025 by Gary Brindley

Quesiton: Is there a tool to help me design DGX systems? Answer: Yes there is! It is the online DGX configuration tool! https://www.amx.com/dgxconfig

Pro 3D SBOM

Published November 27th, 2025 by Gary Brindley

Question: How do I get and use the Pro 3D SBOM system? Answer: Pro 3D SBOM For Professional Audio and Video Brands only! For Martin Lighting see 3D Parts Finder! For all technicians and customers, we have a tool that enables the viewing of all parts in a product. This tool is known as Pro 3D SBOM, and it shows you our Harman products in 3 dimension

HUB4000Q Network Port Requirement

Published November 23rd, 2025 by Gary Brindley

Question: What kind of Ethernet port does the HUB4000Q need? Answer: It must be plugged into a 10 Mbit half‑duplex Ethernet port to communicate reliably.

Choosing the Right Networked Audio

Published November 26th, 2025 by Gary Brindley

Where to properly specify CobraNet, BLU link, AVB, and Dante solutions.

SOUNDWEB LONDON How To Set Up a Fire Mute

Published December 17th, 2025 by Gary Brindley

Overview: Interfacing Soundweb London with a fire alarm system is a common application. This is typically achieved by connecting a dry normally closed relay from the fire alarm system to a Control Input on a Soundweb London device. If the connection fails or the fire alarm system is triggered, the Control Input to the Soundweb London will change

Access AcendoBook Settings Remotely

Published November 28th, 2025 by Gary Brindley

Question: Is it possible to access the settings page on an Acendo Panel remotely via VNC? Answer: While connected in VNC, this can be achieved by clicking and holding down on the room name for 5 seconds. The settings menu will then be displayed.

Unlocking Access Control Password and Front Panel in a DSi 6000

Published December 19th, 2025 by Gary Brindley

Question: How can my Crown DSi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown DSi amplifier requires a complete factory reset. Note that all settings, Presets and Hi Qnet

N2300 Unit Does Not Pass Video

Published December 21st, 2025 by Gary Brindley

Question: Why do my N2300 units not pass video on the network, when other SVSi products pass video without issue? Answer: N2300 units require jumbo frames be enabled on the network switch. For Cisco switches, the command to to add to the config file is: port jumbo-frame For other switch manufacturers, please refer to the switch documentation for cor

C214 Preattenuation Pad Purpose

Published November 14th, 2025 by Gary Brindley

Question: What does the −20 dB pad on the C214 do? Answer: Engaging the pad raises the mic’s headroom by 20 dB, letting it capture very loud or close‑miked sources without distortion.

AUDIO ARCHITECT Troubleshooting HiQnet Software Installation Issues

Published December 16th, 2025 by Gary Brindley

Introduction This guide will cover troubleshooting software issues you may encounter when installing or uninstalling the software. We will cover possible issues and their solutions as well as using the Audio Architect cleaner and general software troubleshooting practices. Audio Architect System Requirements for Audio Architect Installation Suppo

Unlocking Access Control Password and Front Panel in a XTi 1000, XTi 2000 and XTi 4000

Published December 14th, 2025 by Gary Brindley

Question: How can my Crown XTi1000, XTi2000, or XTi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. Answer: The Crown XTi amplifier requires a complete factory reset. Note that all settings,

BLU-100 Remote Control Options

Published December 13th, 2025 by Gary Brindley

Question: Can the BLU-100 be controlled remotely? Answer: Yes, the BLU-100 can be controlled remotely via Ethernet, serial RS-232, and dedicated BSS control panels.

C414 XLS/XLII Matched Stereo Pair Selection

Published November 19th, 2025 by Gary Brindley

Question: How are C414 stereo pairs matched at the factory? Answer: AKG selects twin microphones by computer to ensure virtually identical response across the full frequency range.

Microphones as Part of a System: Part 3

Published November 27th, 2025 by Gary Brindley

The important aspects of selecting a wireless microphone system. This includes frequency coordination, antenna selection and placement.

Clearing IOS Errors on a DGX

Published December 16th, 2025 by Gary Brindley

Question: I have an IOS error showing on my DGX, how do I resolve this? Answer: An IOS error can occur on DGX 8, 16, 32 or 64 chassis. An IOS error can also occur on the front panel of a 100 series DGX since the front panel runs its own OS. For a DGX 8, 16, 32 or 64 the serial port is located on the rear of the unit, bottom left. For a 100 series fr

DMM14 Stereo Record Output

Published November 21st, 2025 by Gary Brindley

Question: How do I capture a programmed mix from the DMM14? Answer: Use the fixed‑level unbalanced RCA pair labelled REC (OUT) on the rear panel.

Commands for the PR-WP-412

Published December 16th, 2025 by Gary Brindley

Question: What commands are available for the PR-WP-412? Answer: General Commands ? Or help Prints help menu ping Ping to specified IP address fwversion Request the firmware version of the device fwupdatestatus Report device's firmware update status with node number reboot

Introduction to DCi Amplifier Monitoring Panels

Published December 21st, 2025 by Gary Brindley

What is Amplifier Monitoring? Amplifier Monitoring in Audio Architect is a powerful and flexible tool for observing the hardware, software, and network status of any DCi amplifier on a network in real time. It is a useful troubleshooting tool that allows users to quickly find and identify amplifiers that are experiencing problems. Why Use Amplifier

Does the SW3088 have a Battery for Memory Backup?

Published December 13th, 2025 by Gary Brindley

Question: Does the SW3088 have a battery for memory backup? Answer: No, they do not have a battery. The firmware and settings are held in the flash EPROM. The object inside that looks like a battery is in fact, a button with the unique serial number of the unit. This is detachable because there are plans in the future to be used as the decryption

APS4 Output Current Capacity

Published November 14th, 2025 by Gary Brindley

Question: How much current can each antenna output jack supply? Answer: Each of the eight outputs can source up to 1 A without affecting the others.

How to Perform a Firmware Update on Soundcraft Ui Mixers

Published December 11th, 2025 by Gary Brindley

Question: How do I perform a firmware update on a Soundcraft Ui mixer? Answer: Want to watch a VIDEO instead? Prerequisites: You will need a USB Flash Drive that is 32GB or smaller in size and formatted for FAT32. The formatting can be performed on either Windows or Mac computers. Download the update file from the Soundcraft website (www.soundcr

WMS470 Infrared Sync Distance Limit

Published November 24th, 2025 by Gary Brindley

Question: How close must I hold the transmitter to the receiver for IR programming? Answer: Point the transmitter’s IR window at the receiver’s emitter from no more than 10 cm (4 inches) away to ensure reliable data transfer.

Configure Monitoring Using Audio Architect: Part 2

Published November 26th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 2.

Storing Speaker Tunings with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Speaker Tunings.

Creating a Ui Mixer Desktop Shortcut for Safari on iPhone and iPad

Published December 12th, 2025 by Gary Brindley

How Can I Create Desktop Shortcuts to a Ui Mixer on an iPhone and/or iPad Using Safari? The best way to create a desktop shortcut direct to mixer on iPhone and/or iPad desktop in Safari is: Open Safari and browse to Ui mixer. Select the Tablet or Phone. Note- Phone mode has limited control, so we suggest Tablet mode, even on a phone, if you want ful

Dropbox Netlinx Compile Error

Published December 17th, 2025 by Gary Brindley

Compile failed; File %s could not be created. Question: What causes compile failed; File %s could not be created in Netlinx Studio? Answer: This is generally down to PROG.TKN being in the program directory. This is normally due to the folder being backed up by Dropbox or similar and the temp file being restored, Delete this file and recompile with f

DMS300 Pairing And Synchronizing Multiple Receivers

Published November 22nd, 2025 by Gary Brindley

Question: What is the correct procedure to sync several DMS300 receivers? Answer: Assign a unique channel ID (1‑8) to every system, then link their RJ‑12 ports with straight‑through cables so they coordinate frequencies automatically.

Using Large Amplifier Rigs on Generator Power

Published December 21st, 2025 by Gary Brindley

In 2012, a large tour was assembled in the U.S. using roughly 200 I-Tech 12000 HD amplifiers running at 208V, powered from a single generator. The generator failed at particularly dynamic portions of source material. The exact same rig experienced no power issues while running on grid power. Solution We found the problem could be rectified two ways:

Master Password Reset for Ui Mixers

Published December 12th, 2025 by Gary Brindley

Question: How to do a Master Password Reset for Ui Mixers? Answer: Prerequisites: You will need a USB Flash Drive that is 32GB or smaller in size and formatted for FAT32. The formatting can be performed on either Windows or Mac computers. Procedure: masterpass.zip Download the attached file (masterpass.zip) and unzip it. Inside is the file you nee

CE-IO4 as Dry Contact

Published December 16th, 2025 by Gary Brindley

Question: What settings are needed for a CE-IO4 to function as a dry contact. Answer: Use the following settings to setup a CE-IO4 for a dry contact. Mode = Input InputMode = Digital digitalInput2KPullup = True digitalInputLowMax = 0.5 Import the code snippet below into Muse Automator to see an example. [ { "id": "a0bc87f93cfded3a", "type": "group",

DMM8 Automix Components

Published November 21st, 2025 by Gary Brindley

Question: Which elements make up the built‑in automix algorithm? Answer: The DSP combines Dynamic Level Adjustment, Best‑Mic‑On selection and Noise Detect to keep only dominant mics open.

Troubleshooting Audio Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to effectively use several types of meters and mute indicators in Soundweb London processors.

Networking Basics with Audio Architect: Part 2

Published November 27th, 2025 by Gary Brindley

Networking considerations before going online with Audio Architect.

Cannot Update SVSI Firmware, Min SW Error

Published November 28th, 2025 by Gary Brindley

Question: When updating firmware, what can you do if you receive an error message that says "Cannot update. Min SW is xx/xx/xxx"? Answer: In many cases the issues can be resolved by changing the time zone of the PC. Change the time zone of the PC to Central Time Reboot PC Run the firmware update again If this does not resolve the issue, please conta

DMM14 Priority Gain Advantage

Published November 21st, 2025 by Gary Brindley

Question: How much advantage does the priority channel get in automix? Answer: A channel marked as Priority is evaluated 6 dB louder than others, ensuring it opens first.

DMM AutoMixer Features

Published November 27th, 2025 by Gary Brindley

The DMM's feature set and explains how to adjust its DSP functions.

SOUNDWEB LONDON Logic Output Ports

Published December 14th, 2025 by Gary Brindley

Overview: Soundweb London devices provide two methods in driving external devices from logic outputs; Source or Sink Minimum Maximum Conditions Source capability 10.5m ASink capability before current limit 60m AVoltage between port and ground 50VRelay coil resistance 400ohms Ext. supply=24V200ohms Ext. supply=12V Current source This is intended for

Replacement Guide for Crown, JBL Cinema & JBL Commercial Amplifiers

Published December 16th, 2025 by Gary Brindley

Please click the download button below to access the PDF Amplifier Replacement Guide 2025

DMM8 Low‑Cut Filter Sweep

Published November 22nd, 2025 by Gary Brindley

Question: What range does the input low‑cut cover? Answer: The second‑order high‑pass sweeps from off (0 Hz) up to 300 Hz in 20 Hz increments.

AUDIO ARCHITECT 1.90.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.90.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.90.1: Main application Fix backwards compatibility issues with Contrio wall controllers and Crown control ports New in HiQnet Audio Architect version 1.90.0: Main application Added objec

AUDIO ARCHITECT 1.96.0 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.96.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.96.0: BSS Audio Added restrictions to media types for Contrio Server. The media sample rate and channel count must now match the sample rate and channel count of the media engine. This i

Limit RMS Access to Office 365

Published November 28th, 2025 by Gary Brindley

Question: Can you limit the access that RMS has to Office 365 calendars so that RMS does not have access to all calendars/mailboxes in the tenant? Answer: You can use Application Policy to limit the access of these calendars. You will still see the calendars listed in the in the Scheduling Plug-in however if you try to map that resource you will see

DMM8 Dante Routing

Published November 22nd, 2025 by Gary Brindley

Question: Which audio is sent to Dante on the ULD model? Answer: All six processed inputs and both stereo sums are published as 24‑bit/48 kHz transmit channels on the network.

CS3 Voting Function Availability

Published November 21st, 2025 by Gary Brindley

Question: Is electronic voting available on CS3 stations? Answer: The standard CS3 lacks voting; it focuses on basic discussion, chairman priority, and external audio routing.

C214 Maximum Sound Pressure

Published November 14th, 2025 by Gary Brindley

Question: How much SPL can the C214 handle without audible distortion? Answer: With the pad engaged it withstands up to 156 dB SPL at 0.5 % THD.

DMM8 Headphone Function Lock

Published November 22nd, 2025 by Gary Brindley

Question: Does System Control affect the headphone knob? Answer: No - the HEADPHONE encoder always stays in LEVEL mode regardless of other menu selections.

Wireless Training: Basics of Wireless Transmission

Published November 27th, 2025 by Gary Brindley

Electromagnetic waves and their properties.

Adding Varia Panels to Touch Panel Design 5

Published November 28th, 2025 by Gary Brindley

Question: How do I add Varia panels to Touch Panel Design 5 (TPD5)? Answer: TPD5 requires G5 Support Files of at least v1.5.68 to recognize the Varia panel type. Files can be found here: https://www.amx.com/en-US/softwares/g5-support-files-v1-5-68

AMX IR Emitter Cable Length

Published November 28th, 2025 by Gary Brindley

Question: What is the maximum length the cable can be extended on an IR emitter? Answer: The 'official' maximum length is 10 feet, i.e. the cable we provide. The true maximum length is a factor of many variables; including wire gauge, twist, capacitance, inductance, receiver sensitivity, and last, but not least, the carrier frequency of the IR codes

DMM14 Phantom Power Specification

Published November 21st, 2025 by Gary Brindley

Question: How much mains power does a DMM14 draw? Answer: The built‑in wide‑range supply consumes a maximum of 75 W from 100‑240 V AC, 50/60 Hz.

AMX Subroutine Name Length

Published November 28th, 2025 by Gary Brindley

Question: How long can names of subroutines (DEFINE_CALLs) be? Answer: 66 characters.

AKG Sounds from the Studio | E1: How to Mic Drums Using the Glyn Johns Drum Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman illustrates how to mic a drum kit using the classic Glyn Johns technique. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Condenser Mic

What is “PROP 65” label and why is on my AKG product

Published November 24th, 2025 by Gary Brindley

Question: What is “PROP 65” label and why is on my AKG product? Answer: Proposition 65 (formally titled The Safe Drinking Water and Toxic Enforcement Act of 1986) is a California law passed by direct voter initiative in 1986. Its goals are to protect drinking water sources from toxic substances that cause cancer and birth defects and to reduce or e

High Pass Filter Settings of the MPL VL Switch

Published November 22nd, 2025 by Gary Brindley

Question: At what frequency and with what slope does the high-pass filter of the MPA VL cut? Answer: The switch on the adapter body lets you activate an integrated bass roll off filter (-4 dB at 100 Hz) to reduce unwanted low-frequency noise.

C314 Phantom Power Requirement

Published November 14th, 2025 by Gary Brindley

Question: What powering does the C314 need? Answer: It operates on standard 48 V ± 4 V phantom power in accordance with IEC 61938.

Getting to Know Accessories for Goosenecks

Published November 27th, 2025 by Gary Brindley

All the available mounting accessories for the gooseneck microphones.

HUB4000Q Supported Remote Control Options

Published November 23rd, 2025 by Gary Brindley

Question: Which control surfaces can access the HUB4000Q? Answer: You can manage it from Harman System Architect, the AKG Wireless iPhone app, or Soundcraft Vi consoles via VM2.

APS4 OK LED Meaning

Published November 14th, 2025 by Gary Brindley

Question: What does the blue OK LED show? Answer: It lights while the corresponding antenna input is delivering correct DC voltage to active components.

AUDIO ARCHITECT 1.80.0 - Installer

Published November 25th, 2025 by Gary Brindley

Installer for Audio Architect 1.80.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.80.0: Main Application Added hierarchical rooms to support for floor, building, and campus views Access Control Added auto log-off Added event log filtering and e-mail on a per-user basis Removed

CS5 Operation After Ring Cable Break

Published November 21st, 2025 by Gary Brindley

Question: Will the conference stop if a ring cable breaks? Answer: No; the system automatically splits into two stubs so the meeting can continue until the break is repaired.

DMM8 Safety Temperature Range

Published November 22nd, 2025 by Gary Brindley

Question: Within what ambient temperature can the DMM8 operate? Answer: The specified safe operating range is 0 °C to +50 °C with 10–90 % non‑condensing humidity.

APS4 Antenna Input Power

Published November 14th, 2025 by Gary Brindley

Question: Does the APS4 feed active antennas? Answer: Yes - each antenna input delivers 12 V DC for up to three active components such as boosters or powered antennas.

LYRA Compatibility with macOS Tahoe

Published November 24th, 2025 by Gary Brindley

Question: Is the Lyra microphone compatible with macOS Tahoe? Answer: Yes, the Lyra microphone is plug and play compatible with macOS Tahoe; no additional driver needed.

AMX Default system number for Netlinx Masters

Published November 28th, 2025 by Gary Brindley

Question: What is the default system number for NetLinx masters? Answer: NetLinx Masters are shipped set to System 1. Always change this setting to a different number, using unique system numbers for all the NetLinx systems on the same network. Leaving the system set at 1 won't affect performance for applications that don't use Master-2-Master prog

Protection From Data Loss When Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to protect yourself against data loss.

Window Management & Navigation Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to optimize Audio Architect for an efficient user experience and workflow.

AUDIO ARCHITECT 1.30.2 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.30.2 HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.30.2: Main Application Improved load time of venues that contain a large number of BSS Audio Soundweb London links New in HiQnet Audio Architect version 1.30.1: Crown Updated USBx Firmware Fixed synchronization bug with CTs 420

AUDIO ARCHITECT 1.90.0 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.90.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.90.0: Main application Added object linking. Requires a Contrio Server in the venue file BSS Audio Added BLU-805/325 AVB devices Added ability to change HiQnet address of audio processin

Matched Devices Mode with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to match physical devices discovered on the network with virtual devices in your Audio Architect venue.

Controlling CE-COM2 with Python Code

Published November 27th, 2025 by Gary Brindley

The below code is used to control a CE-COM2 device. The code watches for the device to come online, configures the port, sends and receives strings, and reports faults detected on ports. from mojo import context context.log.info('Sample Python program') #Create objects for the controller (idevice) and touch panel (AMX-11241) CE_COM2 = context.de

Getting to Know the K812 Headphones

Published November 27th, 2025 by Gary Brindley

AKG gives Guitar Center an inside look at their K812 Headphones at the 2014 NAMM show.

Background Noise During Zoom Call when Using the Lyra Microphone

Published November 14th, 2025 by Gary Brindley

Question: How can you make the background noise less prevalent in a Zoom meeting when using the Lyra Microphone? Answer: There are setting in Zoom that can address this. In the Zoom desktop client: Go to Settings Go to Audio Under Suppress Background Noise, you can choose either Low, Medium, High or Auto noise suppression Choose the setting that

HUB4000Q Slot LED Status Meaning

Published November 23rd, 2025 by Gary Brindley

Question: What do the blue slot LEDs indicate? Answer: Off means no device, solid means a device is connected, and flashing locates the attached device.

Intro to Audio Architect

Published November 27th, 2025 by Gary Brindley

An introductory look at the Audio Architect software solution for configuring and monitoring several HARMAN components.

AUDIO ARCHITECT Basic Priority Logic

Published December 15th, 2025 by Gary Brindley

Overview: When designing a sound and control system using Soundweb London, it can become necessary to implement some form of priority to manage the routing of audio signals which should have precedence over others, to override preset events or to establish the behavior of controls and indicators on a Custom Control Panel. These implementations of

LC617MD Windscreen Part Numbers

Published November 24th, 2025 by Gary Brindley

Question: What are the part numbers for LC617 MD lavalier microphone's windscreen? Answer: AKG offers 2 versions - black and beige. The black microphone comes with a tie clip and is designed to be worn on a suit or tie by presenters. The beige version is meant to be mounted in an actor's mask and comes with a cable clip. Part number Material Micro

Phantom Power Adapters for Microphones

Published November 24th, 2025 by Gary Brindley

Question: Which phantom power adapter can I use for my microphone? Answer: Product name Product code(s) Description MPA VL 3170H00020 Phantom power adapter with XLR connector for L type MicroMic microphones with integrated bass roll-off switch, 9 to 52 Volts. MPDA 6500H00360 For full flexibility with your MicroLite microphone, easily switch to a w

Ear Cushions for K270 & K280 Headphones

Published November 22nd, 2025 by Gary Brindley

Question: Which ear cushion can be used for K270 and K280 headphones? Answer: Although K270 and K280 are discontinued they use the same ear cushions as the K240 and K271 models. Part number: 2058Z10010 - EARPAD K240, K271

How can I update Dante FW on my DSR800?

Published November 22nd, 2025 by Gary Brindley

Question: How can I update Dante FW on my DSR800? Answer: If you use the latest Dante Controller, and have an internet connection you can use the built in Dante Updater. Dante Updater is a desktop application that allows you to update the Dante firmware and software on Dante hardware devices. It is installed automatically when you install Dan

Using Multiple WMS40’s Together

Published November 24th, 2025 by Gary Brindley

Question: How many units can be used at the same time? Answer: Up to four units can be used at the same time by selecting different Bands: A & C or B & D.

Increasing the Range of the DMS300

Published November 24th, 2025 by Gary Brindley

Question: Is it possible to increase the working range of DMS300 beyond 30m[~100ft]? Answer: Larger antennas and directional antennas are possible if the product remains compliant with 10dBm/MHz EIRP. Due to this, there is not much headroom. Nevertheless, reception can be significantly improved with a directional antenna, as it is up to 3-4 dB mor

Network Settings & Connectivity with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to configure Audio Architect to work on your network.

Using DMS800 with DMS700 Systems

Published November 24th, 2025 by Gary Brindley

Question: Are DMS700 and DMS800 systems compatible with each other? Answer: No, DMS700 and DMS800 are not compatible with each other. A DSR700 cannot synchronize a DMS800 transmitter and a DSR800 also cannot synchronize a DMS700 transmitter. There are several reasons why they are not compatible: Due to regulatory changes we had to change some band l

CS5 Headset Support for IU Station

Published November 21st, 2025 by Gary Brindley

Question: Can interpreters use headsets with the CS5 IU? Answer: Yes; the IU accepts optional HSD/HSC series headsets for greater freedom of movement.

Redundancy with Dante

Published November 27th, 2025 by Gary Brindley

Audinate teaches us: How Dante Redundancy works Configuring a redundant network Best practices for redundancy. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04 - Virtual Soundcard Getting Start

C414 XLS/XLII Maximum Sound Pressure Handling

Published November 19th, 2025 by Gary Brindley

Question: How loud a source can the C414 capture without distortion? Answer: With pads engaged, it withstands up to 158 dB SPL before 0.5 % THD.

APS4 NONE Power Supply

Published November 14th, 2025 by Gary Brindley

Question: Does the APS4 NONE come with a power supply? Answer: No, the APS4 model “NONE” does not include a power supply.A power supply can be ordered separately using part number: 7801H00150. Note: Part number 7801H00150 does not include a power cord, and are region dependent. A regional power cable can be ordered using the following pa

Getting Started with Dante Virtual Soundcard

Published November 27th, 2025 by Gary Brindley

Audinate teaches us: What is Dante Virtual Soundcard? Stopping and starting Dante Virtual Soundcard ASIO and WDM drivers for Windows Configuring... Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04 -

Assigning Static IP Addresses to HiQnet Devices

Published November 14th, 2025 by Gary Brindley

Question: How do I assign a static IP address to Harman Pro devices that use the HiQnet Protocol? Answer: The easiest way to do this is to use HiQnet NetSetter which is included with the Audio Architect installation. In NetSetter, select the appropriate interface using the drop down menu by “PC Adapter". If you have selected the correct adapter, yo

WMS470 Receiver Sensitivity Specification

Published November 25th, 2025 by Gary Brindley

Question: How sensitive is the SR 470 receiver? Answer: It achieves 6 µV (‑100 dBm) for 60 dB S/N, ensuring dependable range with proper antenna placement.

Supported bluetooth codecs by AKG K361-BT and K371-BT headphones

Published November 24th, 2025 by Gary Brindley

Question: Which bluetooth codecs are supported by AKG K361-BT and K371-BT headphones? Answer: SBC and AAC bluetooth codecs are supported by these headphones.

C12VR Colors

Published November 14th, 2025 by Gary Brindley

Question: Does the AKG C12VR come in different colors? Answer: No, the new C12VR is only available in the Green and Gold finish.

DMM14 Headphone Level Mode

Published November 21st, 2025 by Gary Brindley

Question: Is the headphone knob affected by System Control selection? Answer: No - the HEADPHONE encoder always remains in LEVEL mode regardless of other settings.

Using the PS4000-W with the WMS470

Published November 24th, 2025 by Gary Brindley

Question: Is the WMS470 compatible with the PS4000 W antenna power splitter? Answer: Yes. Both devices are working in the same frequency range (500-865 MHz).

APS4 Error LED Meaning

Published November 14th, 2025 by Gary Brindley

Question: What triggers the red ERROR LED? Answer: The red LED appears if the antenna input voltage falls below 2 V or is short‑circuited.

Unicast and Multicast Flows with Dante

Published November 27th, 2025 by Gary Brindley

Audinate teaches us: Understanding Unicast and Multicast on IP networks Best practices for use of Multicast Configuring Multicast with Dante. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04

CS3 Discussion System Setting Up

Published November 27th, 2025 by Gary Brindley

How to set up a CS3 discussion system in order to experience its functions to the full extent.

CS5 Firmware Update Readiness Indicator

Published November 21st, 2025 by Gary Brindley

Question: What must be displayed before starting a firmware update? Answer: Begin only when the Upgrade Tool shows “Ready for update” and the ring status is “Connected” and “Closed.”

APS4 Remote Power Adapter Use

Published November 14th, 2025 by Gary Brindley

Question: When is an ASU4000 remote adapter required? Answer: Insert an ASU4000 if long cables or combiners drop the DC voltage below spec or if more than three active devices share one line.

A Simple Polar Pattern Guide

Published November 27th, 2025 by Gary Brindley

Question: What is a Microphone Polar Pattern? Answer: The term polar pattern describes how a microphone picks up sound. More specifically, it describes how sensitive the microphone is to sound waves coming in from different directions. A microphone's polar pattern is an important consideration when it comes to figuring out if a microphone is the ri

AUDIO ARCHITECT 1.80.3 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.80.3 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.80.3: BSS Audio Fixed issues in logic simulation caused by copy/paste and deleting of wires New in HiQnet Audio Architect version 1.80.2: Main application Restricts networking to only st

DMS100-300 Battery Life Expectation

Published November 22nd, 2025 by Gary Brindley

Question: How long do fresh batteries last in the transmitters? Answer: Two AA alkaline cells power a handheld or bodypack transmitter for about 12 hours of continuous use.

CS3 Line Out Level Control

Published November 21st, 2025 by Gary Brindley

Question: Is the master line output level adjustable? Answer: The base offers a front‑panel rotary control ranging from ‑∞ to +6 dBu to match any sound system.

How can I get my Ableton Code?

Published November 22nd, 2025 by Gary Brindley

Question: How can I get my Ableton Code? Answer: For New Customers: Register an account on Ableton A registration code will be included with your Soundcraft/AKG product documentation Follow the prompt to download the app, install, and authorize on your device computer For Existing Customers: Log into your existing account on Ableton.com (or create o

Replacement Windscreen for the D5 and D7 Capsules

Published November 24th, 2025 by Gary Brindley

Question: Which windscreen does the D5 and D7 capsule use? Answer: W3004 - Windscreen for use with D5, D7, D5 WL1, D7 WL1, P3 S, P5 and P5 S. Part number: 2630Z01040 https://www.akg.com/support/W3004.html

Using Lyra with Big Sur and M1 Processors

Published November 24th, 2025 by Gary Brindley

Question: Is my Lyra mic compatible with Mac OS Big Sur and new M1 Mac computers? Answer: From preliminary testing with an M1 Macbook Pro on Big Sur 11.3, the Lyra mic appears to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us.

CS5 Scalable Microphone Station Limit

Published November 21st, 2025 by Gary Brindley

Question: How many microphone stations can a CS5 system support? Answer: With additional components the system can scale to about 5 000 stations.

Changing Exchange Settings in EWS Plugin Forces Unmapping

Published November 27th, 2025 by Gary Brindley

Question: How can I change my Client Secret in the RMS Enterprise Interface for Microsoft Exchange Web Services without re-mapping all my locations? Answer: Currently, any changes to the Exchange connection information in the plugin will force all rooms to be un-mapped. Here is the process around having to re-map all of the locations: Stop Tomcat on

How to use AKG K812’s and K872’s connector

Published November 23rd, 2025 by Gary Brindley

Question: How to use AKG K812’s and K872’s connector? Answer: There is only one way to connect or disconnect the cable to the headphone and it is very important not to rotate or twist it as this can destroy it immediately, the pins can break. To connect, please check and use the marker on the plug and on the headphone and get them together. To disco

AUDIO ARCHITECT 1.75.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.75.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.75.1: Main Application Improved 'Sync Venue' performance with large venue files Restore direct editing of parameter address in Parameter Address editor Workaround for .NET 4.6 compiler i

CS5 Maximum Cable Length Between Stations

Published November 21st, 2025 by Gary Brindley

Question: What is the maximum distance allowed between two CS5 microphone stations? Answer: Shielded CAT5 runs can be up to 330 ft / 100 m long.

C414 XLS/XLII Peak Hold Overload Indicator

Published November 19th, 2025 by Gary Brindley

Question: How does the C414 warn of overload peaks? Answer: If the output nears clipping, the active pattern LED turns red for about three seconds.

AUDIO ARCHITECT 1.40.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.40.1 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.40.1: Main Application Fixes for localization issues with European versions of Windows Fix for recall of Crown amplifier parameter values within Soundweb London presets New in HiQnet Aud

Advance Replacement Policy for HARMAN Professional Accounts

Published November 27th, 2025 by Gary Brindley

Policy For all HARMAN Professional brands: If a product is found to be damaged or defective at the time it is received by the customer, HARMAN Professional shall be contacted within 60 days (180 days for Partner Solutions Program members) of the purchase from HARMAN Professional or, with accompanying proof, sale to customer. Upon receipt of a purcha

Define Venue Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to use the Define Venue workflow.

C214 Self‑Noise And Dynamic Range

Published November 14th, 2025 by Gary Brindley

Question: What is the self‑noise and resulting dynamic range of the C214? Answer: Self‑noise is 13 dB‑A, giving up to 143 dB of dynamic range when the pad is on.

DMM8 Output Delay Capability

Published November 22nd, 2025 by Gary Brindley

Question: How much acoustic delay can I set on the main outputs? Answer: OUT L and OUT R each provide up to 75 m of delay in 1 m steps.

AUDIO ARCHITECT 1.00.1 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.00. Download Audio Architect installer HERE. HiQnet Audio Architect™ I'm an existing London Architect user – what features are included in Audio Architect? The majority of the London Architect / Soundweb London feature set are included, but the following will be added soon: Macros Existing London Architect fi

Live Chat with AKG Professional Technical Support

Published November 27th, 2025 by Gary Brindley

Live chat is available Live chat is available on this page during business hours. Open Monday-Friday 8:0 Question: When is live chat available? Answer: Live Chat is available on this page during business hours. Open Monday-Friday 8:00am-6:00pm (US Central Time) excluding holidays* To chat via web Click on the chat bubble in the lower right corn

Connecting the AKG Lyra to an Android Mobile Device

Published November 21st, 2025 by Gary Brindley

Question: Connecting the AKG Lyra to an Android Mobile Device Answer: Connect the USB cable to the microphone USB C port. Connect the other end of the USB cable to the USB port on your computer, tablet or phone. NOTE: • Android mobile devices may require an OTG adapter cable to be used in conjunction with the included USB cable.

Commissioning CBL Boundary Microphones with DCP-555

Published November 26th, 2025 by Gary Brindley

Connecting and commissioning an AKG CBL Microphone with a DCP-555.

Lyra and Ara Compatibility with Windows 11

Published November 24th, 2025 by Gary Brindley

Question: Are Lyra and Ara microphones compatible with Windows 11? Answer: Yes, they are compatible with Windows 11 without any additional drivers needed.

CS5 Setting Chairperson Station Mode

Published November 21st, 2025 by Gary Brindley

Question: How do I set a CS5 VU station to chairperson (president) mode? Answer: Flip DIP switch 8 on the underside of the VU station to the ON position to designate it as president.

DMS100-300 Best Battery Choice

Published November 22nd, 2025 by Gary Brindley

Question: Which batteries give the most reliable performance? Answer: Standard AA alkaline cells are recommended; rechargeable or weak batteries can shorten range and stability.

AUDIO ARCHITECT 1.95.3 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.95.3 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.95.3: BSS Audio Fixed DHCP Gateway issue for address 0.0.0.0 for Contrio wall controllers New in HiQnet Audio Architect version 1.95.2: BSS Audio Added ability to select Dante port in Co

DMM14 Output Delay Capability

Published November 21st, 2025 by Gary Brindley

Question: How much delay can be applied to the main outputs? Answer: OUT 1 and OUT 2 each provide up to 75 m of acoustic delay adjustable in 1 m steps.

256 AES Encryption with DMS100-300 Microphones

Published November 26th, 2025 by Gary Brindley

Understanding what is 256 AES Encryption and why we added it to our DMS microphones.?

AUDIO ARCHITECT 1.80.2 - Installer

Published November 25th, 2025 by Gary Brindley

Installation files for Audio Architect 1.80.2 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.80.2: Main application Restricts networking to only start on a single instance of Audio Architect Fixed auto-login when opening Audio Architect from double-clicking venue file BSS Audio

HUB4000Q AutoIP Address Range

Published November 23rd, 2025 by Gary Brindley

Question: Which IP range does the HUB4000Q use when falling back to AutoIP? Answer: AutoIP assigns an address between 169.254.1.1 and 169.254.254.255 with subnet 255.255.0.0.

CS3 Daisy‑Chain Topology

Published November 21st, 2025 by Gary Brindley

Question: Do I need to create a closed loop like the CS5? Answer: No - the CS3 uses a simple daisy‑chain backbone; terminate the last station with the supplied terminator plug.

AUDIO ARCHITECT - Tracing Audio

Published December 15th, 2025 by Gary Brindley

Intro Tracing an Audio Signal is a necessary skill in designing, commissioning and troubleshooting a system. There are a few tools in the Audio Architect Software to help you do this. This guide will cover the how to navigate the signal flow in a BSS Audio System and give you some insight how the system connects to other devices. The first thing t

DMM14 Compressor Ratio

Published November 21st, 2025 by Gary Brindley

Question: What ratio does the channel compressor use? Answer: The compressor works with a fixed 2:1 ratio; its threshold is adjustable from +20 dBu to –25 dBu.

K812 Headphones Product Insights

Published November 27th, 2025 by Gary Brindley

Discover how the K812 superior reference headphones are manufactured and look behind the scenes.

CS3 Power Over Bus

Published November 21st, 2025 by Gary Brindley

Question: Do stations need separate power supplies? Answer: No - each unit receives 24 V DC over the CAT5 bus from the base unit’s built‑in supply.

AMX Dynamic Images Stop Working After Enabling Netlinx Security

Published November 28th, 2025 by Gary Brindley

Question: Why did dynamic images stop working after enabling Netlinx security? Answer: Using HTTP to access images stored on the Netlinx master works fine with no HTTP security enabled on the Netlinx master. If you enable HTTP security on the Netlinx master, touch panels will no longer be able to access the image. To workaround this problem, switch

AMX Help Files Not Opening in Windows 7

Published November 28th, 2025 by Gary Brindley

Question: My help files will not open in Windows 7 or higher, how do you fix it? Answer: If you cannot open our .hlp files on your Windows machine and you are running Vista or later, you will need to download a fix from Microsoft. Windows Vista and later versions of Windows do not include WinHlp32.exe so you must install this component to open the f

Is AKG DMS800 working with Dante Domain Manager?

Published November 24th, 2025 by Gary Brindley

Question: Is it possible to add my DMS800 to a Dante Domain using Dante Domain Manager? Answer: Yes, if you are using a device with Dante FW v4.0 or above. If you need to update your Dante FW please Launch Dante Updater to review the available updates and update the device(s). Dante Updater is a desktop application that allows you to update the Dan

Using the SH-100 with the P120

Published November 24th, 2025 by Gary Brindley

Question: Can the SH-100 shock mount be used with the P120 microphone? Answer: Yes, The P120, P220 and P420 are all the same diameter and will fit the SH-100.

LYRA Compatibility with M2 Chip and macOS Ventura

Published November 24th, 2025 by Gary Brindley

Question: Is the LYRA microphone compatible with macOS Ventura and M2 chipped Mac? Answer: Yes. It is plug and play compatible; no additional driver needed.

WMS470 Adjustable Squelch Range

Published November 24th, 2025 by Gary Brindley

Question: What squelch settings are recommended? Answer: Keep the threshold between –100 dBm (most sensitive) and –86 dBm (maximum); higher values shorten range and should be used only to suppress persistent noise.

APS4 Acceptable Cable Types

Published November 14th, 2025 by Gary Brindley

Question: Which coax types are approved for the antenna lines? Answer: The manual provides length tables for RG58 and RG213; choose either according to the distance and set CLA accordingly.

DMS100-300 Minimizing 2.4 GHz Congestion

Published November 22nd, 2025 by Gary Brindley

Question: What placement tips help performance in Wi‑Fi‑heavy environments? Answer: Keep receivers away from other 2.4 GHz devices, avoid metal racks, and maintain clear line‑of‑sight between antennas and transmitters.

AKG Sounds from the Studio | E4: How to Mic Vocals Using the Ambient Room Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman provides best practices for miking a vocalist using AKG C Series microphones. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Conde

Differences Between CK31, CK32 and CK33 Capsules

Published November 21st, 2025 by Gary Brindley

Question: What are the differences between CK31, CK32 and CK33 capsules? Answer: They are different in their polar patterns which is noted with the appropriate drawing above the capsule name. A polar pattern defines how much of the signal will be picked up by the microphone from different directions. These capsules are integrated into a rugged metal