Unlocking Access Control Password in a Soundweb London Device

Table of Contents

Brand: Models: Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added to the Venue. How can the device be unlocked?

Brand:

Models:

Soundweb London

Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added to the Venue. How can the device be unlocked?

The BSS Soundweb London device needs to be restored to default factory settings. Connect to the device with Windows Telnet and execute the command:

formatflash

Followed by the command:

reboot

Note: Configuration, saved design files, HiQnet Name, HiQnet Node Address and IP address settings will be lost.
Connecting to a Soundweb London device with Windows Telnet is described in this article:

https://help.harmanpro.com/using-telnet-with-soundweb-london

You can also send the above commands to the device serial port using a null serial cable and a terminal program such as HyperTerminal or Putty.

The information above applies to all BSS Soundweb London devices only. Unlocking a BSS Soundweb Contrio device is described in this article:

https://help.harmanpro.com/unlocking-access-control-password-in-a-soundweb-contrio-device