HARMAN Anytime Help Center

Varia OS Hotfix Firmware

Published December 13th, 2025 by Gary Brindley

Brands: AMX Models: 0x0220 | VARIA-SL500x0222 | VARIA-SL800x0221 | VARIA-80, VARIA-80N0x0223 | VARIA-100, VARIA-100N0x0224 | VARIA-150, VARIA-150N Information: Varia firmware can be separated in to an OS update and various app updates A feature may be broken in the OS version but fixed in the app version Please read the below information carefully a

Existe Um Centro De Servico Autorizado Perto De Mim

Published December 19th, 2025 by Gary Brindley

Pergunta: Preciso ter meu equipamento Harman Professional reparado. Existe um Centro de Serviço Autorizado perto de mim? Respuesta: Para localizar um Centro de Serviço Autorizado*, por favor navegue ate o site principal da marca que você deseja atender do HARMAN Professional. Por exemplo, se você precisar de um reparo da JBL, visite https://jbl

What is AFS?? How Does it Work?

Published December 14th, 2025 by Gary Brindley

INTRODUCTION Feedback is the bane of almost all PA systems. It can take a great performance and turn it into a painful and embarrassing experience for the performer, audience, and the sound operator. Up until a few years ago there was little that could be done electronically about feedback except rudimentary efforts using EQ. With the advent of D

Crown – Binding post (Banana Plug Connection)

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: Various Can I connect banana plugs into the amplifier speaker terminals? Yes, this is indeed possible by removing the protection caps inside the binding post terminals with the help of a screw as shown here. Models that have this port option: XLi Series XLS Drive Core 2 Series XTi Series I-Tech Series

Downgrading Firmware on Varia Panels

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Varia Can you downgrade firmware on a Varia panel? While a full firmware build cannot be downgraded (eg. firmware version 1.11.42 downgrade to 1.11.29) due to Android limitations, downgrades are possible when loading an app update. An app update only contains updates to panel personas and other apps, without performing a full fi

Signature Series Mixer Power Button

Published December 14th, 2025 by Gary Brindley

Brand: Soundcraft Models: Signature Series Is there a power button on the Soundcraft Signature models? No, there is only a power cord socket available. To turn off the mixer, disconnect the mixer from power.

Unlocking Access Control Password and Front Panel in a CDi 1000, CDi 2000 and CDi 4000, manufactured before mid 2023

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: CDi1000 CDi2000 CDi4000 How can my Crown CDi1000, CDi2000, or CDi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown CDi amplifier requires a complete factor

Gain Settings on the AB4000 EW

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: AB4000 EW How should I set the DIP switches on the AB4000 EW to get the right gain? The AB4000 EW antenna booster amplifies the wireless microphone RF signal in long antenna cable runs. One AB4000 EW can compensate for various cable lengths with a loss of up to 17.5 dB, while providing a flat response when using a RG58 cable. De

BLU-100 Remote Control Options

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 Can the BLU-100 be controlled remotely? Yes, the BLU-100 can be controlled remotely via Ethernet, serial RS-232, and dedicated BSS control panels.

VENU360 - Manufacturing Updater

Published December 13th, 2025 by Gary Brindley

Brands: dbx Models: Product Name: DriveRack VENU360 Downloads: Version: [v2.0.4]Download Link: Venu360ManufacturingUpdater.zip Information: Launch the VenuManufacturingUpdater.exe and select the DriveRack USB Device. Browse to the Venuimage. Then press Connect. Press Update. Wait for firmware update to complete. Prerequisites: Connect VENU3

AUDIO ARCHITECT 2.55.3.3 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 2.55.3.3 Downloads: Download Audio Architect installer HERE. Release Notes: New in HiQnet Audio Architect version 2.55.3.3: BSS Audio Fix for Motion Control when used with Blu-50v2 device. New in HiQnet Audio Architect version 2.55.2: BSS Audio Included new firmware 86.04.5

Audio Architect 1.40.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.40.1. Downloads: AudioArchitect_v1.40.1.zip Release Notes: New in HiQnet Audio Architect version 1.40.1: Main Application Fixes for localization issues with European versions of Windows Fix for recall of Crown amplifier parameter values within Soundweb London presets New

Using Multiple WMS40’s Together

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: WMS40 How many units can be used at the same time? Up to four units can be used at the same time by selecting different Bands: A & C or B & D.

LC617MD Windscreen Part Numbers

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: LC617MD What are the part numbers for LC617 MD lavalier microphone's windscreen? AKG offers 2 versions - black and beige. The black microphone comes with a tie clip and is designed to be worn on a suit or tie by presenters. The beige version is meant to be mounted in an actor's mask and comes with a cable clip. Part number Materia

N26xx Series IP Hostname Limited to 15 Characters.

Published July 7th, 2026 by Gary Brindley

Brand: AMX Affected Products: AMX-N26E013 (NMX-ENC-N2615D-NA) AMX-N26E013-EK (NMX-ENC-N2615D-EK) AMX-N26E001C AMX-N26E001 AMX-N26D001 Summary: On some earlier N2600 units there was a hostname limitation of 15 characters. This was updated to 30 in later firmware. Troubleshooting: Resolved in firmware v2.0.13 for N26x2S standalones and v2.0.7 for N2

Resetting or Rebooting a System Master from Netlinx Code

Published November 28th, 2025 by Gary Brindley

Brand: AMX Model/Languages: Netlinx Question: Is it possible to Reset or reboot a system master from Netlinx Code? Answer: Yes. The syntax is: REBOOT(0) In this example, 0 is the device you want to reboot. Some early AMX documentation references a keyword SYSTEM_RESET. This is incorrect. REBOOT(d:p:s) is the correct command. However, it does not

How can I update Dante FW on my DSR800?

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: DSR800 How can I update Dante FW on my DSR800? If you use the latest Dante Controller, and have an internet connection you can use the built in Dante Updater. Dante Updater is a desktop application that allows you to update the Dante firmware and software on Dante hardware devices. It is installed automatically when you instal

DXLink Compatibility Tool

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DXLink What is the DXLink Compatibility Tool? DXLink Compatibility Tool The DXLink product line has grown over the years to include a variety of transmitters, receivers, and compatible switches. Though pairing products of the same generation and model family is recommended, as they have been engineered to work together seamlessl

DXLINK 4K60 ICSLAN port

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DXLINK 4K60 How do I set the network the ICSLAN port will use on DXLINK 4K60 endpoints? The following commands are sent the the DXLINK 4K60 box to control what network is passed to the ICSLAN port: ?ICSLAN_VLAN // responds with PRIVATE or PUBLIC ICSLAN_VLAN-PRIVATE // sets the ICSLAN port on the 4K60 DXLINK box to PRIVATE ICSLAN_V

ARA Compatibility with M2 Chip and MacOS

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: ARA Microphone Is the ARA microphone compatible with macOS Ventura and M2 chipped Mac? Yes. It is plug and play compatible; no additional driver needed. Is the Ara microphone compatible with macOS Tahoe? Yes, the Ara microphone is plug and play compatible with macOS Tahoe; no additional driver needed.

Updating HiQnet Motion Control Panels

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Motion Control Overview: Changes made to Motion Control panels are not showing up on the iPad. Procedure: Changes made to HiQnet Motion Control panels in HiQnet Audio Architect do not automatically appear on the Motion Control app. Any panels that have edits will need to be removed and uploaded again before the edits are visib

Disable Auto Switching on NCITE

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: NCITE By default, the NCITE-813 is configured to automatically switch between video inputs based on video presence. If this is not the desired behavior, this feature can be disabled within the web interface of the switcher by following the steps below. Access the web interface of the NCITE by entering its IP address into any stan

Using Dante as a Digital Snake with Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article covers using Dante to transport audio over an Ethernet network. Download: Download the Audio Architect example file HERE. Features: A digital audio snake has a number of unique benefits which include: Immunity to inductive noise The capability to distribute audio from the stage to multiple lo

Tracking the Last Parameter Preset Selected Across Multiple Controllers

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article will explain how to track Parameter Preset selection across multiple controllers. Description: Within Audio Architect, a Parameter Preset can be created and later recalled for values of a programmer defined collection of parameters called Parameter Preset Groups. These preset messages are Ev

Using the AKG Microlite Microphone with Other Wireless Systems

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: Microlite Microphone Can I use my AKG Microlite Microphone with other wireless systems? Yes, it works with all major wireless systems, but it needs the appropriate microdot connector. Please see the part numbers below: Part number: 6500H00290 MDA1 AKG - Adapter connector AKG® The MDA1 AKG adapter connector AKG links every AKG MIC

SOUNDWEB LONDON Power Supply Part Numbers

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London What are the power supplies used in Soundweb London devices? This is a list of part numbers for Soundweb London products. BLU-16/32/80 - 05-1201V - No OEM (No longer available) BLU-10x/32x/80x - 23-0003 - OEM: XP Power ECM6OUT33 BLU-50/Bi B/Bo B/GPX - PS1225DC-S/T - OEM: CM Venture 52706G (-120-6023) MODEL FRA030ES

biamp Tesira Control is Not Working

Published November 28th, 2025 by Gary Brindley

Question: Why is control of a biamp Tesira not working? Answer: There are 3 common reasons why control may not work: The Duet module (Biamp_Tesira_dr1_0_0.jar) will not initialize if there is ANY error in the subscription process.Confirm all subscriptions tie to a real Instance Tag and the correct Attribute is defined. Both of these are case sensiti

Hex String to IP device in MUSE Automator

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models/Languages: MUSE Automator Overview: How to send a Hex string to an IP device using MUSE Automator. Usage: You can use a function node to create the Hex string and return that string in msg.payload. An example of the code for the function node would be as follows: var Arr1 = Buffer.from([0x02, 0x88, 0x30, 0x0B, 0x1B, 0x83, 0x00,

DGX Downmix Usage

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DGX How do I use downmix on a DGX? One input at a time can be downmixed. Once the input is downmixed, the downmix input can be routed to an audio output. Each DGX has a unique downmix input number. DGX800 = 17 DGX1600 = 25 DGX3200 = 41 DGX6400 = 81 Each DGX has unique ASB audio output numbers that start numbering after the video

Factory Default IP Settings on the ZonePro

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: ZonePRO Question: What are the Factory Default IP settings on the ZonePRO?] Answer: Use the Auto/Private IP standard address 169.254.X.X with a Subnet Mask of 255.255.0.0.

Using a Logic End to Reboot a Soundweb London Device

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: A Soundweb London device has the ability to reboot when the state of a Logic End is changed. The change of state can be triggered in a variety of ways such as Control Inputs, wall controllers, a Parameter Presets, Custom Control Panels, third party control messages or from within the Logic Configuration

Advance Replacement Policy for HARMAN Professional Accounts

Published November 27th, 2025 by Gary Brindley

Policy For all HARMAN Professional brands: If a product is found to be damaged or defective at the time it is received by the customer, HARMAN Professional shall be contacted within 60 days (180 days for Partner Solutions Program members) of the purchase from HARMAN Professional or, with accompanying proof, sale to customer. Upon receipt of a purcha

Uses for AKG MicroLite Microphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: MicroLite What can AKG MicroLite microphones be used for? The microphones from the MicroLite series are professional cardioid or omnidirectional condenser microphones. The microphones are specifically designed for use in the following high-end areas: Musicals Theater TV shows Presentations The compact size ensures optimum comfor

Placement Tips for Wireless Microphones, Receivers and Antennas

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: SRA2 EW RA4000 Question: What should you consider when installing wireless microphone systems? Answer: Maintain a direct line of sight between the transmitters [Handheld or Bodypack] and receiver antennas. Place the receiver/antennas at least 1.5m away from all transmitters. Place the receiver antennas at least 1.5m away from

Sample Rate Adjustment in Soundweb London Dante Enabled Devices

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA. These devices support Sample Rate frequencies of 48k Hz or 96k Hz. Pull-down sample rate frequencies of 47.952k Hz and 95.904k Hz are also supported in specific configurations. Adjusting the Sample Rate: Ensure

BLU-101 AEC with Dante Microphones

Published December 12th, 2025 by Gary Brindley

Brand: BSS Audio Model: BLU-101 BLU-DA Overview: This venue file for the Soundweb London BLU-101 & BLU-DA provides the functionality required for a small conferencing system utilizing DanteTM microphones. Download: BLU-101_with_Dante_Mics.audioarchitect Design Example: This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconf

AXB DMX512 FAQs

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various The transmit LED on the AXB-DMX512 is always on. Is this a failure? Unlike most serial protocols, DMX512 transmits a constant stream of data. The LED on the AXB-DMX512 box reflects this. This also means that if the AXB-DMX512 is receiving DMX512 data, then it's receive LED should always be on also. Some channels will

Audio Architect Using the BLU-101 & BLU-102

Published December 9th, 2025 by Gary Brindley

Brand: BSS Models: BLU-101 BLU-102 Overview: This venue file for the Soundweb London BLU-101 & BLU-102 provides the functionality required for a typical conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Downloads: Using_BLU-101_BLU-102_V5.audioarchitect Features: This system

Configuring a Cinema Subwoofer With the DSi 2.0 Amplifiers

Published December 21st, 2025 by Gary Brindley

Configuring a cinema subwoofer using only the front panel and no other software required.

Setting the Time in a Soundweb London Device with an External Control Message

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Can I set the time in a Soundweb London device using a third party control message? Yes, the device time can be set using a third party control message which can be transmitted over the network or RS232. The SET message format below can be used to construct the message to be transmitted over network TCP port 1023 o

DXLink 4K60 Factory Firmware Reset

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DXLink 4K60 How to reset the DXLink 4K60 products to factory settings? During power up if the ID Pushbutton is held until the LEDs go solid, then released, the module's factory firmware image will be restored. Plug the module in to power while holding the ID button, the LEDs will begin to toggle back and forth in unison slowly for

Soundweb London Third Party Control

Published December 15th, 2025 by Gary Brindley

Brand: Soundweb London Models: [List the models affected here on separate lines] Overview: London Direct Inject protocol Soundweb London devices will communicate with a third party device in accordance with the London Direct Inject protocol. This offers two way communication which allows a third party device to set or request the value of any param

Pop Filters and Microphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: AKG microphone accessories What is a pop filter for? A pop filter, pop shield or pop screen is a noise protection filter for microphones, typically used in a recording studio. It serves to reduce or eliminate popping sounds caused by the mechanical impact of fast-moving air on the microphone from plosives during recorded speech a

“PROP 65” Label and Meaning

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Various What is “PROP 65” label and why is on my AKG product? Proposition 65 (formally titled The Safe Drinking Water and Toxic Enforcement Act of 1986) is a California law passed by direct voter initiative in 1986. Its goals are to protect drinking water sources from toxic substances that cause cancer and birth defects and to re

Does my DMS800 support Dante AES67?

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: DMS800 Question: Does my DMS800 support Dante AES67? Answer: Dante supports AES67 in UXT (UltimoX2) chipsets with Dante firmware v4.1 and above. If your DMS800 is assembled with newer UXT (UltimoX2) chipset, you can configure AES67 in your Dante Controller. If your DMS800 is assembled with older ULT Dante chipset (Ultimo2) you wi

Unlocking Access Control Password and Front Panel in a DSi 6000

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: DSi6000 How can my Crown DSi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown DSi amplifier requires a complete factory reset. Note that all settings, Presets

Indicating the Last Recalled Preset on a BLU-8v2

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8v2 Overview: This guide will demonstrate how to program the BLU-8v2 such that the four buttons both recall Parameter Presets and remain lit once pushed. This provides an indication as to which Parameter Preset was last recalled. The accompanying Audio Architect file provides a completed and functional version of the design

Unlocking Access Control Password and Front Panel in a XTi 6000

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: XTi6000 How can my Crown XTi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown XTi amplifier requires a complete factory reset. Note that all settings, Presets

London Architect 6.02.R2 Installer

Published December 14th, 2025 by Gary Brindley

Brands: BSS Crown Models: Product Name: HiQnet London Architect Installer for HiQnet London Architect 6.02.R2 Download London Architect installer HERE. HiQnet London Architect™ Release Notes New in HiQnet London Architect version 6.02.R2: Important Information – Please read This and other relevant documents can be found in the Help menu within HiQne

DGX Endpoint with no Power

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DGX What should I check first if my DXLINK TX or RX connected to the DGX does not power up? With a DGX6400, and in some scenarios a DGX3200, make sure all the DGX power supplies are plugged in and powered up. At least 3 power supplies need to be plugged in as close to the same time as possible. Smaller DGX units can run off one

Unlocking Access Control Password and Front Panel in a XTi 6002

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: XTi6002 How can my Crown XTi6002 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown XTi amplifier requires a complete factory reset. Note that all settings, Presets

SOUNDWEB LONDON Troubleshooting Audio Dropout on BLU Link and Dante Systems

Published December 15th, 2025 by Gary Brindley

Introduction Intermittent audio can be complex to troubleshoot especially on larger system that may contain more than one network audio transport and may also involve and IT network. In this guide, we will cover the basics of how audio synchronizes between devices and cover ways to determine a root cause and correct intermittent audio. General Conce

Troubleshooting a Soundweb London Device Unable to Load a Configuration with AUDIO ARCHITECT

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Introduction: In this guide we cover the steps necessary to troubleshoot a device not accepting a configuration. When Audio Architect encounters an error loading a device configuration the device will show up in red in the Venue Explorer window after the synchronization process. When troubleshooting the loading p

PA2 Manufacturing Updater & Reset Procedures

Published December 12th, 2025 by Gary Brindley

Brands: dbx Models: Product Name: DriveRack PA2 Downloads: Download Link: PA2ManufacturingUpdater.zip Information: You probably will need to erase the existing Firmware first. Hold "RECALL" & "SUB" then apply power. Keep holding during countdown until erased. Unit should display "No Firmware" during power up now and should automatically be in US

Unlocking Access Control Password and Front Panel in an XTi 1002 XTi 2002 and XTi 4002, manufactured before mid 2023

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XTi1002 XTi2002 XTi4002 How can my Crown XTi1002, XTi2002, or XTi4002 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown XTi2 amplifier requires a complete factory r

Configuring BLU Link for 48/96kHz with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to switch between 48kHz (default) and 96kHz sampling rate for BLU link audio. Transcript The DCI Network series amplifiers can receive and transmit Blu link audio by default the amplifier is configured to accept blu link with a sampling rate of 48 kilohertz blu link also has the ability to be transmitted at 96 k but the amplifier will need

Unicast and Multicast Flows with Dante

Published November 27th, 2025 by Gary Brindley

Audinate teaches us: Understanding Unicast and Multicast on IP networks Best practices for use of Multicast Configuring Multicast with Dante. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04 -

Using the Lyra and Ara Microphones with Regular Stands

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Lyra Ara Can I use the Lyra and Ara microphones with standard microphone stands? Yes, both microphones can be connected to a standard 5/8 "microphone stand, or a 3/8" adapter can also be used to connect to 3/8 "stands. Note: The 3/8" to 5/8" Microphone Stand Adapter is only included with the Ara microphone.

Access RMS with Mobile Devices

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suit Is it possible to connect to the RMS web interface using a mobile device? Yes, as of version 4.8.0 (Dec 2020), RMS fully utilizes HTML 5 webpages and no longer has a requirement for a Flash viewer on the browser.

Headset Microphone Case

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: Headset Microphone What is the part number for the Headset Microphone Case? AKG does not make a case for headset microphone, this would need to be sourced from a 3rd party.

Using Channel Groups in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how Channel Groups can help you manage Dante devices with large channel counts in Dante Controller.

HARMAN HiQnet Communication On A Routed Network

Published December 17th, 2025 by Gary Brindley

Introduction BSS Soundweb London devices, Crown devices, Motion Control app and Audio Architect software communicate on an Ethernet network using the HiQnet protocol. HiQnet devices and software must discover other devices on the network before the exchange of control data can begin. The device discovery mechanism employs UDP broadcast packets tha

Using the Calendar Logic Object in Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: The Calendar object provides the mechanism to trigger events or change the parameters of an audio object according to a configurable list of times and dates. The most common use of the Calendar object would be to recall Presets or to change the Mute status of a Gain object. Programming: The Calendar appe

HiQnet Device not Discovered in Audio Architect or Netsetter

Published December 17th, 2025 by Gary Brindley

Brand: AKG BSS Crown Models: Various Overview: Device do not show up in Audio Architect or Netsetter, but the device responds to PING commands. Procedure: If the HiQnet address [also called Device ID] on a device is set to 0, the device will not be recognized by any HiQnet software. Multiple devices set to the same HiQnet address can cause a confli

DMS300 Pairing And Synchronizing Multiple Receivers

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: DMS300 What is the correct procedure to sync several DMS300 receivers? Assign a unique channel ID (1‑8) to every system, then link their RJ‑12 ports with straight‑through cables so they coordinate frequencies automatically.

DAM Series | Capsules

Published November 27th, 2025 by Gary Brindley

AKG makes a wide array of DAM series modular installed mics—how do you know which one is right for your application? Check out the first video in our new 4-part series to explore the capsule options.

The Basics of Installation Audio with Jonathan Isaacs – Webinar

Published December 22nd, 2025 by Gary Brindley

In this webinar, expert audio and video engineer Jonathan Isaacs offers insight into delivering a high-quality small-to-medium audio install, including choosing the right gear, meeting budgets, matching aesthetics as well as planning and installing the system. Learn more about the JBL Live Workshop Series and register for an upcoming session: htt

Fan Configuration for XTi, CDi and DSi Amplifiers

Published December 14th, 2025 by Gary Brindley

Brand: Crown Models: XTi DCi CDi Overview: The following set of instructions will allow you to change the fan operation mode of your CDi, DSi or XTi series amplifier using the front panel buttons. The XTi2 series requires the use of HARMAN HiQnet software to change it. These amplifiers have variable speed fans that are programmed to operate when th

MAC Aura Raven XIP Yoke Cover Assy

Published September 1st, 2026 by Gary Brindley

Brand: Martin Models: MAC Aura Raven XIP What is the part number for MAC Aura Raven XIP yoke cover assy? 5145657-00X - MECHASY,34275,YOKE COVER ASSY,CS (black) 5148384-00X - MECHASY,34275,YOKE COVER ASSY WHITE,CS (white) Additional Information: The yoke is sometimes referred to as ‘arm’

Is There an Authorized Service Center Near Me?

Published December 16th, 2025 by Gary Brindley

Brand: All Models: All I need to have my HARMAN Professional equipment repaired. Is there an Authorized Service Center near me? To locate an Authorized Service Center*, please navigate to the main website of the HARMAN Professional brand you want serviced. For example, if you need a JBL repair, visit https://jblpro.com All the HARMAN Professional Pr

Microphones Laminated Varimotion Diaphragm

Published November 27th, 2025 by Gary Brindley

AKG's patented Laminated Varimotion Diaphragm can be found in many different AKG products. Rick Murphy, AKG product specialist provides an introduction to this revolutionary material.

Differences between ZonePRO 640, 641, 640m and 641m

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: ZonePRO 640 ZonePRO 641 ZonePRO 640m ZonePRO 641m What are the main differences between the 640/641 and 640m/641m? The “0” suffix models have a display panel and controls, whereas the “1” suffix models lack a front panel display. The “M” suffix variants have 4 Mic Line balanced/unbalanced inputs as opposed to the 2 on the standar

Walkthrough of DCP-555 Web Interface

Published December 18th, 2025 by Gary Brindley

Walking through the web interface of the DCP-555.

AKG Sounds from the Studio | E1: How to Mic Drums Using the Glyn Johns Drum Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman illustrates how to mic a drum kit using the classic Glyn Johns technique. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Condenser Mic

DCi Ethernet Port Management

Published December 20th, 2025 by Gary Brindley

DCi Ethernet Network Port DCi Drive Core Install amplifiers with Ethernet provide network access via Hi Qnet, TCP/IQ, Telnet, and TFTP. Users may want to block these Ethernet port protocols for security reasons. DCi N (DCi Drivecore Install Network Series) and DCi DA (Drive Core Install Dante Series) amplifiers provide the ability to selectively dis

AXB-TC IR vs SERIAL

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: AXB-TC Does ANYONE know if the AXB-TC boxes, when running in carrier-off mode (via a \"SEND_COMMAND TC, 'CAROFF'\" command), produce a TTL 5VDC signal? A piece of equipment never previously controlled by AMX requires 5V TTL logic and I didn't know what the TC's signal looks like when IR carrier is stripped. This is for a specifi

Getting to Know Capsules With DAM Series

Published November 27th, 2025 by Gary Brindley

An overview of the available capsules for the gooseneck, hanging ceiling microphones and DAM+ series.

EC4bv - EC8bv not Changing Parameters in DSP

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: EC4bv EC8bv I have Matched and Loaded my Contrio controller and the devices shows its correct programming, why is the controller not changing the parameters in the DSP? The most common cause of this is an error in the Subnet Mask setting of the controller in Net Setter. This only happens when a user is configuring the device for

DCi Minimum Maximum Temperature Range

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: DCI series What is a min/max temp operating range for the DCI series amps? Operation is confirmed using 1/8 power pink noise. Storage temperatures are spec'd at -40C (5% humidity) to 60C (90% humidity). Amplifier is stored at the specified temperatures in its shipping box, after which audio performance is tested. HARMAN tests am

How to Convert BLU-50 Files to BLU-50v2 in London Architect

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: BLU-50 BLU-50v2 Overview: You can use London Device conversion in London Architect to convert a file with a BLU-50 to a BLU-50v2. Procedure: Using HiQnet London Architect v6.02R3 or later, open the design file that contains your BLU-50. In the main Menu, go to Tools > London Device Conversion. In your list of devices, select "B

Push Pull and Deploy in Muse Automator

Published December 22nd, 2025 by Gary Brindley

Question: What is the difference between Push, Pull, and Deploy in Muse Automator. Answer: Deploy is used to deploy flows from the editor to the local Node-RED server (ie. on your computer).This does not transfer flows to the MUSE Controller; it is a Node-RED method to save the flows. Push is used to send flows from your local Node-Red server (ie.

Using BLU Link over Fiber

Published December 14th, 2025 by Gary Brindley

Brand: BSS Crown Models: Soundweb London DCi CDi What is BLU link BLU link is a 256 channel proprietary high speed digital audio bus. This bus is used to interconnect devices that support the BLU link protocol. BLU link uses a point to point connection between BLU link devices over a CAT5e or better cabling with a maximum length of 100 m /328

Software Requirements for BLU-50v2

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: BLU-50v2 What are the software requirements for BLU-50v2? The BSS BLU-50v2 signal processor requires either Hi Qnet Audio Architect (version 2.55.1 or later) or Hi Qnet London Architect (version 6.02 or later) software for configuration, control and monitoring.

The Missing dB

Published December 21st, 2025 by Gary Brindley

How to Adjust the Bandpass Gains in Crown Power Amplifiers with Built-in DSP by Mark Bailey (JBL Professional) and Bruce Bartlett (Crown International) In a standard sound system, the full audio spectrum is filtered into two, three or four bands by stand-alone signal processors (bandpass filters). The band-limited audio is sent to several power am

Netlinx Controller Locks Up Connecting to Devices via IP

Published December 21st, 2025 by Gary Brindley

Question: Why does my Netlinx controller lock up when it attempts to connect to an IP device? Answer: IP_CLIENT_OPEN statements are blocking. When the controller attempts to open the IP socket, until that socket succeeds or fails, the controller will not process other commands. If other messages do come into the controller, they are queued. Once

IRX Series Standby Mode and Bluetooth Functions

Published December 13th, 2025 by Gary Brindley

Brand: JBL Models: IRX Series 1. If the speaker is idle or below min. threshold, how long does it take before it goes into standby/bypass mode? It will take 5 hours to enter standby/off mode. The power flow chart is like this: If BT connected and idle, it would take 20min to enter sleep and enter off mode for further 5 hours. If BT not connected

CTS4200 Replacement

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: CTS4200 I need to replace a CTS4200 but it has been discontinued and is no longer being repaired. What is the best replacement? The Crown DCI 4x300 Series.

Updating Dante Firmware in Soundweb London Devices

Published December 18th, 2025 by Gary Brindley

How to update BSS devices to use the Dante 4.0 firmware.

MUSE MU-XXXX Hotfix Firmware

Published December 14th, 2025 by Gary Brindley

Brands: AMX Models: MU-1000 | AMX-CCC000MU-1300 | AMX-CCC013MU-2300 | AMX-CCC023MU-3300 | AMX-CCC033 MU-XXXX Firmware Download: MU-XXXX_FW_v1.4.118 Prerequisites: MUSE Automator 1.3.17VSCode Plug-in 1.5.13 Programming Information: Install .SWU file thru MUSE web interface or via USB drive Revision History: 1.4.118 Resolved: Python cache error where

Phantom Power and Microphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Condenser Microphones What is Phantom Power? Phantom Power is a term given to the process of delivering DC (Direct Current) voltage to microphones requiring electric power to drive active circuitry. All condenser microphones such as the AKG P120 have active circuitry and require phantom power to operate. Phantom Power is typical

DCE-1 Overview

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: DCE-1 DCE-1 Quick Reference EDID Management For the EDID settings to take effect, the DCE-1 must be re-booted. The default baud rate is 9600 but the baud rate can be changed via the CUB#T command. # can be 1-5. 1: 9600 2: 14400 3: 19200 4: 38400 5: 56000 There are only 4 options for a RS232 string ending which is set via the CUE

How to get the MAC Address of a NetLinx Master

Published December 21st, 2025 by Gary Brindley

Question: How to get the MAC address of a NetLinx master, using GET_UNIQUE_ID() and print to touch panel. Answer: This attached code allows for retrieving the MAC address of a NetLinx master. It also shows how to parse it and send it to a touch panel. This can be adapted to use the MAC as a conditional in code. The code is well commented. GET_UN

Instrument Microphone Techniques with D40 Dynamic

Published November 27th, 2025 by Gary Brindley

Demonstrating several instrument miking techniques.

Ui24R USB Direct Recording Requirements

Published December 12th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui12 Ui16 Ui24R What are the requirements for a USB drive to record directly on the Ui24R? The Soundcraft Ui24R is capable of reading USB memory sticks formatted in FAT32 only, which limits the maximum storage capacity on a USB stick to 32GB. Therefore, all USB memory sticks must be 32GB or less in size; the Ui24R will not

PA2 USB Port Functionality

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack PA2 Can I control a DriveRack PA2 with the USB port? The USB port on the PA2 is meant for doing manual firmware updates only. It does not have control functionality.

DGX IFCONFIG

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DGX Is there a way to access the DGX switcher for troubleshooting if the ICSLAN port is inaccessible? NOTE: This interface will consume a second IP on the PUBLIC LAN. Although the below information is shown as Netlinx code, control a device in Netlinx Studio can be used as well. Responses will show up in Netlinx Studio notifica

Setting Amp Channels to Auto Standby with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure independent amp channels to enter a low-power Auto Standby state based on user-adjustable settings. Transcript DCI amplifiers with network control and DSP have an auto standby feature that can be enabled to independently power down amplifier channels enabling the auto standby feature further reduces power consumption when the

XLS Drivecore 2 Series Sleep Mode

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XLS Drive Core 2 Overview: The XLS Drive Core 2 amplifiers include an Aux connector on the back that supports a remote sleep trigger. When the amplifier enters Sleep mode, it reduces power consumption and stops audio output. This feature works similarly to other HARMAN amplifier lines like the Crown DCI Drive Core, CDi Drive C

Lyra and Ara Compatibility with Windows 11

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Lyra Ara Question: Are Lyra and Ara microphones compatible with Windows 11? Answer: Yes, they are compatible with Windows 11 without any additional drivers needed.

Defaulting a DGX com port to BCS (100 Series)

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DGX How do I default a DGX com port to BCS (100 Series) When using an Enova DGX alongside a 3rd party control system you can achieve the style Autopatch BCS control by following the procedure below: Use the control USB port or a RS232 adapter the USB port shows up as a com port, and your RS232 adapter will also Then follow these

Availability of LCD for BSS FDS

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: FDS-366 FDS-366T The LCD on my FDS-366 has faded or has completely failed. Is it possible to obtain a replacement LCD? The spare part is no longer in stock. The LCD was custom-made therefore there are no off-the-shelf models that can be used as a substitute. The device can still be configured using a serial RS232 cable connecte

CHM99 DPA Adapter

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: CHM99 Boundary Microphone Will the CHM99 work without the DPA adapter connected? The adapter converts the phantom power input from the nominal 48vDC to a lower regulated voltage that drives the condenser module. Attempting to use the CHM99 without the DPA adaptor can potentially damage the microphone and is not recommended.

Matched Devices Mode with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to match physical devices discovered on the network with virtual devices in your Audio Architect venue.

Ethernet TCP Port Used by HiQnet Devices

Published December 22nd, 2025 by Gary Brindley

Brand: AKG BSS Crown JBL Models: Various Question: What TCP ports do HiQnet devices use for control, monitoring and automation? Answer: Port 3804 is used to send HiQnet commands to HiQnet enabled devices. This applies to both TCP and UDP protocols.

Using Lyra with Big Sur and M1 Processors

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Lyra Is my Lyra mic compatible with Mac OS Big Sur and new M1 Mac computers? From preliminary testing with an M1 Macbook Pro on Big Sur 11.3, the Lyra mic appears to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us.

HIQNET Third Party Programmer Documentation

Published December 21st, 2025 by Gary Brindley

Brand: Various Models: Various Overview: This document provides the publicly available means for controlling HiQnet products. Included are the following: HiQnet product architecture All formatting of messages Network specific information for implemented transports Open-loop and closed loop control methodologies Examples utilizing System Architect to

Overview of DSP Features with Drivecore Install Amplifiers

Published December 22nd, 2025 by Gary Brindley

The DSP features inside a DriveCore Install Network amplifier. Transcript The DCi Network series amplifier includes many features and benefits that can be configured using the Audio Architect software. In the next few minutes we will go over many of these features in basic detail. Some of these features will have their own standalone video provi

USB-C Connectivity Issues

Published December 20th, 2025 by Gary Brindley

Brand: Various Models: Various My device will not connect and/or stay connected on USB-C? Use a cable with a real USB-C connector, not an adaptor. We have had numerous issues with a USB-A cable that has a USB-C adaptor on end. These sometimes just will not work on USB-C ports, even if they work fine connected to a standard USB-A port without the ad

AKG Sounds from the Studio | E2: How to Mic Drums Using the Spaced Overhead Drum Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman walks through the process of miking a drum kit with four AKG microphones, including two spaced overheads. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS

How to Select High Z (70v/100v) with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for high impedance speaker loads (70V/100V).

Enabling 70v on NCITE

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: NCITE The 70/100v amplified output of the NCITE is not enabled by default, and the option to enable this output is not in an obvious location. Below are the steps for enabling this output. Access the web interface of the NCITE by entering its IP address into any standard browser. Login with the following default username and passw

Connecting EON ONE MK2’s Together

Published December 13th, 2025 by Gary Brindley

Brand: JBL Models: EON ONE MK2 Is it possible to connect multiple units together? Yes. The EON One Mk2 has a Pass Thru jack for this function. Connect a Balanced 1/4" TRS cable between the Pass Thru jack of the first speaker to a channel input of the next unit. Repeat this process to add more speakers for better coverage. NOTE : This will not cr

CTC LED Colors Meanings

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: CTC-1402 What do the different LED colors mean for the inputs of a CTC-1402? Green LED = The input has signal and is also the input that is currently selected. Yellow LED = The input has signal and is not the input that is currently selected. Red LED = The input has no signal and is also the input that is currently selected. Of

Guide to Constant Voltage Systems

Published December 16th, 2025 by Gary Brindley

Brand: Crown Models: Various Overview: Electric-power companies have a good idea which has been applied to audio engineering. When they run power through miles of cable, they minimize resistive power loss by running the power as high voltage and low current. To do this, they use a step-up transformer at the power station and a step-down transforme

Saving Venue Files to Soundweb London Devices with HiQnet Audio Architect

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: HiQnet Audio Architect includes a mechanism to store and retrieve a Venue file in BSS Soundweb London devices. This feature provides an additional method for managing the storage and retrieval of a Venue file. Functions and settings are available in the File menu and Application Options. File menu: Save

Replacement Guide for Crown, JBL Cinema & JBL Commercial Amplifiers

Published December 16th, 2025 by Gary Brindley

Brand: Crown JBL Cinema JBL Commercial Models: Various Overview: This article provides a side by side comparison and recommendation for replacement models of amplifiers. Please click the download button below to access the PDF File Amplifier Replacement Guide 2025

Synchronize Venue Mode with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to load, send, and receive device configurations.

Accuracy of the Real Time Clock in a BSS Soundweb London Device

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London How accurate is the real time clock in a Soundweb London device? The real time clock accuracy is specified at +/- 1 second per day. This applies to all models that comprise a real time clock: BLU-100 series, BLU-800 series, BLU-300 series, BLU-80, BLU-32, BLU-16, BLU-50 and BLU-GPX. The real time clock is used for

DCi Amplifier Monitoring using Auto Panels and Venue View

Published December 20th, 2025 by Gary Brindley

Room Buttons and Auto Panels in the Venue View The Venue View in Audio Architect shows the Rooms in your Audio Architect system. For simplicity, we're assuming a single floor system.Audio Architect automatically creates Auto Panels, Auto Panel buttons and Output Meters when amplifier channels are associated with rooms. Devices icon buttons are creat

Factory Reset an SVSi Encoder or Decoder

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: N-Series encoders / decoders What are the steps to perform a factory reset on SVSi encoders / decoders? Press and hold the ID button for 30 seconds to initiate a factory restore. Note: Do not press the Reset button, this button will perform a restart of the unit without affecting settings.

SOUNDWEB LONDON Using the Ethernet Trigger and Serial Trigger Logic Objects

Published December 17th, 2025 by Gary Brindley

Brand: BSS Audio Models: Soundweb London BLU-50 BLU-80* BLU-32* BLU-100 BLU-800* BLU-320* BLU-101 BLU-160 BLU-120 BLU-102 BLU-805* BLU-325* BLU-103 BLU-806 BLU-326 Overview: The Ethernet Trigger and Serial Trigger are Logic objects that are employed to send control messages from a Soundweb device to third party devices such as projectors and video s

File will not Load in TPDesign

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: TPDesign Why won't my touch panel file open in TPDesign? The file cannot import certain elements such as fonts. This may be because TPDesign does not have permissions into particular system folders. The remedy is to run TPDesign as an administrator. Right-click on the program to select "Run As Administrator". You can also change

Charging Time for K361BT and K371BT Headphones

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: K361BT Wireless Headphones K371BT Wireless Headphones What is the charging time for the K361BT and K371BT Wireless Headphones? The average charging time for the K361BT and K371BT headphones is 3 hours.

Local File Read and Write with MUSE

Published December 21st, 2025 by Gary Brindley

Question: How do I Read and Write Local File with MUSE? Answer: File read/write local files on MU controllers can be done using either Automator or line code (Python, JavaScript, Goovy). The important part of this is where the file is written or created. When working on an MU controller, the default location where files should be created and acce

Microphone Volume on Acendo Vibe

Published December 21st, 2025 by Gary Brindley

Question: Is there a way to adjust the microphone volume on the Acendo Vibe? Answer: There is no microphone adjustment on the Acendo Vibe. However, starting with firmware version 3.1.2, there were changes made to the Vibe's DSP that greatly increase the audio quality of the microphone.

Resetting the CTC-1402

Published December 22nd, 2025 by Gary Brindley

Question: Is there a way to reset the CTC-1402? Answer: When the CTC-1402 TX is powered on, use a pointed stylus to hold down the RESET button for 3 seconds or more, then release, the unit will reboot and restore to its factory defaults. The default password is 'admin'.

Error Message Loading Configuration ”Out of Space on Device”

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London The following error message is displayed when attempting to load a Configuration into a BSS Soundweb London device : "Out of space on device". How can the Configuration be loaded? The error message appears because there is not enough spare Flash memory to hold the Configuration. This may occur for one or both of t

Getting to Know Amplifiers

Published December 21st, 2025 by Gary Brindley

The various Crown and JBL commercial series amplifiers and how they fit into various applications. We also discuss features and specifications.

Getting to Know the WMS420 Wireless System

Published November 27th, 2025 by Gary Brindley

The WMS420. Perfect for many situations, the WMS420 is a simple wireless with professional features. Enjoy as AKG Product Specialist Rick Murphy…

N2600 IR Commands

Published December 21st, 2025 by Gary Brindley

Question: How many IR Commands can be added to an N2600 device? Answer: The N2600 device can have 20 IR Commands loaded to it. Any more than that will cause unexpected behaviour requiring the device to be factory reset.

AKG's Laminated Varimotion Diaphragm

Published November 27th, 2025 by Gary Brindley

AKG's patented Laminated Varimotion Diaphragm can be found in many different AKG products. Rick Murphy, AKG product specialist provides an introduction to this revolutionary material. https://www.youtube.com/watch?v=2kQhDYL5kRI&list=PLKwYhk9fsHAL8KEke3qy9HKxhfEg4MLpM&index=17 HTCC03

Unlocking Access Control Password in a Soundweb Contrio Device

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb Contrio Audio Architect Access Control admin password has been lost. BSS Soundweb Contrio device is locked and cannot be added to the Venue. How can the device be unlocked? The BSS Soundweb Contrio device needs to be factory reset. The procedure is described in this article: Getting started with contrio controllers Note:

Certificate of Volatility

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: Various How do I acquire a certificate of volatility for AMX products? Requests for a certificate of volatility should be directed here: Support - Certificate of Volatility | AMX Audio Video Control Systems | English (US)

CDi DriveCore Functionality in HiQnet Audio Architect

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: CDi DriveCore What functionality is not supported in Audio Architect with the CDi Drive Core amplifiers? Access Control/Event Filters No filter options populate for CDi Drive Core amplifiers. Associate Amplifier You cannot assign CDi Drive Core output channels to rooms. Rack Panels (Auto Rack Panels) These panels do not automa

Distinguishing the New DMS800 System from Previous DMS800 Systems

Published November 23rd, 2025 by Gary Brindley

Brand: AKG Models: DMS800 How to Distinguish New DMS800 System from Previous DMS800 Systems? DMS800 2020 wireless systems can be distinguished from earlier DMS800 systems by a psi (Ψ) symbol that can be found in multiple locations: a) on the product box label, b) on the right side, front panel of the DSR receiver, c) on the back of the DPT800 and un

AKG Sounds from the Studio | E6: How to Mic a Guitar Amp

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman shares best practices for miking a guitar using iconic AKG C414XLII professional reference condenser microphones, including front- and rear-of-amp mic placement, room capture, and a comparison of varying sound capture from different placements. Subscribe to be notified of every

Connecting the AKG Lyra to an Android Mobile Device

Published November 21st, 2025 by Gary Brindley

Brand: AKG Models: Lyra How do I connect a Lyra to a mobile device? Connect the USB cable to the microphone USB C port. Connect the other end of the USB cable to the USB port on your computer, tablet or phone. NOTE: • Android mobile devices may require an OTG adapter cable to be used in conjunction with the included USB cable.

70v System Intermittently Changes Volume

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: Crown 70v amplifiers My 70v system audio intermittently changes volume or cuts out completely. Why is this happening? Most likely you are using an inline volume controller between the amplifier and the speakers. These devices tend to have input power ratings that are much lower than the rated output of the amplifier and get dest

Manually Setting CobraNet IP Addresses Using CobraNet Discovery Tool

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: BLU-800 BLU-320 Overview: This article will guide you through using CobraNet Discovery Tool to set the IP address of the CobraNet card in a device. Setup CobraNet Discovery: Go to tools>Preferences>Check Enable SNMP Go to tools>Options>Select the network interface connected to the CobraNet Network. The auto assignmen

Dropbox Netlinx Compile Error

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx What causes the error message “compile failed; File %s could not be created in Netlinx Studio”? This is generally down to PROG.TKN being in the program directory. This is normally due to the folder being backed up by Dropbox or similar and the temp file being restored, Delete this file and recompile with folder sync off.

A Simple Polar Pattern Guide

Published November 27th, 2025 by Gary Brindley

Brand: AKG Models: AKG Microphones What is a Microphone Polar Pattern? The term polar pattern describes how a microphone picks up sound. More specifically, it describes how sensitive the microphone is to sound waves coming in from different directions. A microphone's polar pattern is an important consideration when it comes to figuring out if a mic

Network folders missing from Netlinx Studio

Published December 21st, 2025 by Gary Brindley

Question: Why can't I see my network folders in Netlinx Studio on Windows 10 or Windows 11? Answer: This is due to a system policy in Windows. Add a registry entry to allow Netlinx Studio to see the network drives. Click "Start" or go to the Windows search box and type Run, press Enter Type regedit, press Enter Go To HKEY_LOCAL_MACHINE\SOFTWARE\Micr

2K Fiber Endpoints to 4K60 Boards

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various Are 2K Fiber transmitters and receivers compatible with new 4K60 Fiber I/O boards? No, 2K Fiber transmitters and receivers will not work with the 4K60 Fiber I/O boards.

G5 System Recovery

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: G5 How do I access and use the system recovery menu of a G5 panel? Power up the panel while holding the Sleep/Settings button. Release the button 3 seconds after seeing the AMX boot logo, and wait a few seconds for recovery mode to begin. A text screen titled “AMX System Recovery” is displayed, presenting the following options: R

Using the File Menu in Audio Architect

Published December 18th, 2025 by Gary Brindley

Features available under Audio Architect's File Menu.

N2600 Hostplay or Localplay Image not Displayed

Published December 21st, 2025 by Gary Brindley

Question: Why do image uploads fail to display on N2600 hostplay or localplay? Answer: The most likely cause is using a file type or filename that is not supported. Files must be 1920x1080 or smaller, in either JPG or PNG file format. Filenames must not contain spaces, underscores, dashes or any other special characters. Additional Note: Hostplay it

Dante Firmware for Crown DCi and BSS Soundweb London

Published December 16th, 2025 by Gary Brindley

Brand: BSS Crown Models: Various Overview: This article will help direct you to the correct version of firmware. Crown Products To confirm the latest DCi DA firmware, see DCiDA Amplifier and Dante Firmware - HARMAN Anytime Help Center BSS Products Note: there are two options of the firmware available, the difference between both versions only affec

PZM11 Boundary Layer Microphone

Published December 21st, 2025 by Gary Brindley

Quick Reference Guide Model Part# Description Powered by PZM11 3326H00010 6000H50820 Mic Level Phantom Power PZM11LL 3340H00010 6000H50960 Line level * Can be modified for PP operation VAC or VDC* PZM11LLWR 3325H00010 6000H50810 Line Level Weather Resistant VAC or VDC PZM11LLPP 3340V00010 Line Level Phantom Power Phantom Power PZM11LLWRPP 3325V0

G4 Series Panels VNC Security Options and G4 Web Control Password

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: G4 Series Can a password be set on G4 (S-Series/X-Series) panels for VNC/ G4 Web Control access? Yes, this can be configured in Configuration > Panel > G4 Web Control > Password.

Replacement Windscreen for the D5 and D7 Capsules

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: D5 D7 Which windscreen does the D5 and D7 capsule use? W3004 - Windscreen for use with D5, D7, D5 WL1, D7 WL1, P3 S, P5 and P5 S. Part number: 2630Z01040 https://www.akg.com/support/W3004.html

Recording to a USB Stick on N3132

Published December 22nd, 2025 by Gary Brindley

Question: How do I record to a USB stick on the N3132? Answer: Use a USB stick of 32Gb or less and insert it into the N3132 USB port. From the encoder's page, select the RECORD option. Format the USB from the encoder's page and select record. When your recording is complete select Stop Record/Transfer File

File Transfer for Schoolview

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Schoolview Overview: This article covers transferring the Schoolview XML files to the Master. Procedure: Download and install Filezilla; https://filezilla-project.org/download.php?platform=win64 Enter the IP address of the Primary Master in the “Host" field. Highlighted in Yellow Username is usually the default “administrator" unl

BSS Audio Authorized Service Centers

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Series Where can I send my BSS Audio Soundweb London device for repair? Not all product can be serviced and not all Harman Authorized Service Centers [ASC's] can repair BSS Audio products. Please contact the Service Center to verify your specific product can be serviced. BSS Audio products may be repaired at any of

Intro to Audio Architect

Published November 27th, 2025 by Gary Brindley

An introductory look at the Audio Architect software solution for configuring and monitoring several HARMAN components.

Controlling the Jetpack

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Jetpack What are the various ways Jetpack can be controlled? Basic day-to-day operations may be performed at the included wall keypad or via a simple user webpage. Jetpack Manager software provides basic operation. Advanced operation and setup are available via an administration webpage and through a full API. The Jetpack is not a

Setting up a Syslog Server on a BLU-103

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: BLU-103 Introduction: Troubleshooting Vo IP issues can be difficult especially if they are intermittent. One solution for this is to setup a syslog server. Syslog provides a way to log activities from the BLU Vo IP card side. This guide will walk you through the process. Get the software: There are many free syslog server programs

Using the IP Settings Tool in London Architect

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: London Architect Introduction: The London IP Tool.exe is a PC tool that allows the user to set the IP address of a device using the device's MAC address. This is useful if you don’t know the IP address of the device or the device is outside the range of the PC and is not visible in Netsetter or London Architect. Using the Tool: T

AMX Persistent Variable FAQ

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx How do persistent variables keep their value? When you reboot after downloading a new program, the master loads the new program into memory before erasing the old one. The master searches through the two programs for matching persistent variables; i.e., a variable with the same variable name, source location (filename)

Mean Time Between Failures (MTBF)

Published December 21st, 2025 by Gary Brindley

Question: What are the Mean Time Between Failure (MTBF) for AMX products? Answer: Below you will find the MTBF data for each of the AMX products that have been tested. Netlinx Masters 100,000 Hours NX Masters 100,000 Hours Touch Panels 60,000 Hours Matrix Switchers 90,000 Hours Keypads 100,000 Hours Enova DVX 100,000 Hours Enova DGX 170,000 Hours

Increasing the Range of the DMS300

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: DMS300 Is it possible to increase the working range of DMS300 beyond 30m[~100ft]? Larger antennas and directional antennas are possible if the product remains compliant with 10dBm/MHz EIRP. Due to this, there is not much headroom. Nevertheless, reception can be significantly improved with a directional antenna, as it is up to 3-

Jetpack USB-C Cable Requirements

Published December 21st, 2025 by Gary Brindley

Question: What type of USB-C cable is required to use USB-C video with Jetpack, JPK-1300? Answer: Your USB-C cable should at minimum support 10Gbps SuperSpeed data transfer and DisplayPort Alternate Mode (DP Alt Mode).

AUDIO ARCHITECT installation failing; newer SQL present

Published December 16th, 2025 by Gary Brindley

Symptom: Audio Architect installer halts and displays error indicating a newer version of SQL is already present. Resolution: If he has a newer version visual studio that may have installed some newer versions of the Microsoft software that doesn’t like the older version. They should check add/remove programs for any newer version of SQL Server Comp

Unlocking Box Security on a Soundweb London Device

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: Passwords have been lost. BSS Soundweb London device is locked with Box Security and it is not possible to load a Configuration or change settings. How can the device be unlocked? Procedure: The BSS Soundweb London device needs to be shipped to a HARMAN Professional regional office or local distribution p

Basic Routing with Dante

Published November 26th, 2025 by Gary Brindley

Audinate teaches us how to make audio subscriptions (routes) using a Dante Controller.

How to Get a Status Update on a Module Request

Published December 21st, 2025 by Gary Brindley

Question: How do you get a status update for a Module request? Answer: You can request a status update using the Feedback section located at this link: https://developer.amx.com/#!/main . Also, if the website is unreachable for any reason, please contact us at ITG@harman.com.

Modules not loading due to Magic Value error

Published December 21st, 2025 by Gary Brindley

Problem: Modules are not loading after updating controller firmware to 1.8.x. In the boot log when the module attempts to load, the following error is generated: Exception in thread "DA_DeviceAccess" java.lang.ClassFormatError: Incompatible magic value 1807392802 in class file com/amx/duet/impl/xxx/xxxx/dr1_0_0/xxxxxxxx Solution: This is due to a

Using AKG Headset Microphones with DMS Pocket Transmitters

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Headsets Can I use AKG headset microphones with DMS pocket transmitters? Although there is no "sport set" in the DMS family like in the WMS, the bodypack transmitters accept several optional 3pin FE mini-XLR AKG headsets or clip-on mics. AKG 3pin FE mini-XLR mic models tested and confirmed include: C111LP CK77WRLP CK99L LC81MD CM

RMS Offline Licensing

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] How do I activate RMS for a server which isn't connected to the Internet? There is an offline activation method, within AMX License Manager. Navigate to Tools > Manually Register License. Enter the ENT-ID, click next. Copy the ENT-ID, hardware lock code, secondary lock codes and save to file. Sen

Microphones as Part of a System: Part 2

Published November 27th, 2025 by Gary Brindley

Walk through the potential use case of various microphone types offered by AKG including: Gooseneck, Boundary Layer, and Lavalier.

Networking Basics with Audio Architect: Part 2

Published December 18th, 2025 by Gary Brindley

Networking considerations before going online with Audio Architect. HTCC02

CDi Drivecore Tuning Not Showing Correctly on CH1

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: CDi Drivecore Overview: If tunings are not showing correctly on channel 1 of a Crown CDi Drive Core amplifier, here are some focused troubleshooting steps and possible causes to investigate: Check Output Configuration: Go into Hi Qnet Audio Architect (or System Architect, depending on your setup). Open the amplifier's configur

Commissioning CBL Boundary Microphones

Published November 26th, 2025 by Gary Brindley

Installing the AKG CBL201 and 301 Microphones.

Jetpack IR emitter cable

Published December 21st, 2025 by Gary Brindley

Question: What is the part number for the IR emitter cable for a Jetpack, (JPK-1300)? Answer: 5140121-00

W70 Windscreens

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: W70 Question: What is the difference between 2226Z44010, WINDSCREEN W70 and 2421Z01010, W70 WINDSCREEN? Answer: Although both windscreens have the same name, they do not have the same dimensions. Each is made to match a different microphone: 2226Z44010 is used on C747 V11 microphones which have a 13.5mm diameter. 2421Z01010 is

SOUNDWEB LONDON Common Replacement Parts

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Where can I find a list of replacement parts for Soundweb London? Connectors BLU-80x/32x/160/120/16/32/80/BIB/BOB - Standard 6 pin Input/Output/Control Ports connector 32-0290 - CON PLUG 6PIN 1x6 0.200 EURO FM ORN BLU-10x/50 - Standard 3 pin Input/Output connector 32-0380 - CON PLUG 3PIN 1x3 EURO 3.5MM ORN 32-0381

Solución de problemas de conexión en la Ui24R

Published December 13th, 2025 by Gary Brindley

Pregunta: ¿Cómo puedo solucionar problemas de conexión de mi Ui24R? Respuesta: Hay causas multiples del por qué su dispositivo (iPad, iPhone, Android, Mac o computador Windows, monitor touch) puede perder la conexión y mostrar “Conectando" en la pantalla de estos. Las causas y soluciones posibles se mencionan a continuación. PROBLEMA 1: Interferenc

BLU-100 Operating Temperature Range

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 What is the recommended operating temperature range? The BLU-100 is rated for 0°C to 40°C (32°F to 104°F) ambient temperature.

Domain Manager Audit Log Shows AES67_Prefix_v2:[ 239 0 0 0 ]

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Why does Domain Manager Audit Log show multiple entries with the Prefix message? Issue: Soundweb London devices show an AES67 Prefix message every 20 seconds in the Domain Manager Audit Log. Cause: This is usually because a London device was enrolled with RTP audio in Domain Enabled Firmware in a Domain that d

Massio Trim Ring Replacement

Published December 21st, 2025 by Gary Brindley

Question: Is it possible to purchase the trim ring for Massio Control Pads as a spare part? Answer: This item is not available on its own as a spare part, the faceplate mech assembly must be purchased. See table below for the appropriate part number. Product Spare Part Number MCP-106-P (Portrait) MA2102-06P-BL (black)MA2102-06P-W (white) MCP-106-L (

Ceiling Speakers Configurator: Part 1

Published December 21st, 2025 by Gary Brindley

A walkthrough of how to use the JBL CSC software application. Part of Audio Design Essentials.

Changing Exchange Settings in EWS Plugin Forces Unmapping

Published November 27th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] How can I change my Client Secret in the RMS Enterprise Interface for Microsoft Exchange Web Services without re-mapping all my locations? Currently, any changes to the Exchange connection information in the plugin will force all rooms to be un-mapped. Here is the process around having to re-map all

Loading Device Files with Band Manager

Published December 22nd, 2025 by Gary Brindley

How to load a JBL or other device file into an XTi amplifier using HiQnet Band Manager Software.

Controlling CE-COM2 with Python Code

Published November 27th, 2025 by Gary Brindley

Brand: AMX Models: CE-COM2 Overview: The below code is used to control a CE-COM2 device. The code watches for the device to come online, configures the port, sends and receives strings, and reports faults detected on ports. Download: CE-COM2_Example.zip Example Code: from mojo import context context.log.info('Sample Python program') #Creat

DXLink 100 Series Firmware and DVXs

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DVX Can 100 series DXLink firmware be used on older DVXs? All current DXLink firmware versions support both 100 series and non-100 series DVXs beginning with version 1.13.24 for RX and 1.8.30 for TX.

How do I program a CE series device to work with a Netlinx system?

Published December 21st, 2025 by Gary Brindley

Question: How do I program a CE box in a Netlinx system? Answer: Use the module that can be found by browsing to developer.amx.com Then search using AMX for the manufacturer and CE for the model. It is the same module for all CE series devices and the download includes documentation and a sample program demonstrating the use of the module.

DIP switches on CBL201B and CBL301B

Published November 21st, 2025 by Gary Brindley

Brand: AKG Models: CBL201B Boundary Microphone CBL301B Boundary Microphone Where can I find the DIP switches on CBL201B and CBL301B? After removing 3 screws from the bottom of the device, the device can be disassembled. The dip switches are inside, at the location shown in the picture below.

Mastering EQ Control with Band Manager

Published December 22nd, 2025 by Gary Brindley

How to make changes to multiple XTi amplifiers using the HiQnet Band Manager software.

Audio Architect 2.15.0 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 2.15.0 Downloads: AudioArchitect_v2.15.0.zip Release Notes: New in HiQnet Audio Architect version 2.15: AKG Fix to Wireless System Frequencies Setup issues in Windows 10 BSS Updated firmware to 86.04.2 with fix to Dante Card renaming issue Fixes for logic surface issues in

DX-TX-4K60 Does Not Pass Ethernet to HDBT Displays

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DX-TX-4K60 Why does Ethernet not get passed when a DX-TX-4K60 is hooked directly to a HDBT Projector or Display? When using a DX-TX-4K60 in point to point with a HDBT device the Ethernet in a lot of cases will not pass but the video is fine. This is due to the VLAN inside the DX-TX-4K60 not recognizing the end device like it does

LYRA Compatibility with M2 Chip and macOS Ventura

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Lyra Is the LYRA microphone compatible with macOS Ventura and M2 chipped Mac? Yes. It is plug and play compatible; no additional driver needed.

DCi Network Amplifier Latency

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: DCi Series What is the Latency of the Crown DCi Amplifier? The latency depends on the signal path: Analog Input to Amplifier Output = 1.67ms Analog Input to BLU link Output = 1.0ms BLU link Input to Amplifier Output @48k = 2.47ms BLU link Input to Amplifier Output @96k = 2.27ms BLU link Input to BLU link Output [Throughput late

Using the DMS800 with Dante Domain Manager

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: DMS800 Is it possible to add my DMS800 to a Dante Domain using Dante Domain Manager? Yes, if you are using a device with Dante FW v4.0 or above. If you need to update your Dante FW please Launch Dante Updater to review the available updates and update the device(s). Dante Updater is a desktop application that allows you to update

Acoustic Echo Cancellation (AEC) with Soundweb london Processors

Published December 17th, 2025 by Gary Brindley

Demonstration of Acoustic Echo Cancellation (AEC) inside BSS.

How to Manually Edit an Encoder EDID

Published December 21st, 2025 by Gary Brindley

Brand: AMX Models: N2612S Overview: This example will make a 4K encoder receive only 1080p from a source. Instructions: Unplug the Source HDMI cable from encoder Open encoder unit settings and Go to Video/Audio -> EDID Decode the current EDID Expand Detailed Timing Descriptions Match settings to screenshot "1080p_CustomEDID N2612S" (setting a N2

Renaming Devices with Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to change the names of your audio devices for easy identification in Dante Controller.

Configuring the DSi 2.0 Amplifiers via the Front Panel

Published December 21st, 2025 by Gary Brindley

Walk through of the front panel and how to set up the presets and configuration from the front panel without the use of software.

The Wireless Signal Chain

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Various What does the wireless signal chain look like? Here is an example of the wireless signal chain:

High Pass Filter Settings of the MPL VL Switch

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: MPL VL At what frequency and with what slope does the high-pass filter of the MPA VL cut? The switch on the adapter body lets you activate an integrated bass roll off filter (-4 dB at 100 Hz) to reduce unwanted low-frequency noise.

Bim Objects

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various Where can I obtain drawings or renderings of Harman products? https://www.bimobject.com/en-us

Using the SH-100 with the P120

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: SH-100 P120 Can the SH-100 shock mount be used with the P120 microphone? Yes, The P120, P220 and P420 are all the same diameter and will fit the SH-100.

Audio Architect 1.00.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.00.1. Downloads: AudioArchitect_v1.00.1.zip Release Notes: New in HiQnet Audio Architect version 1.00.1: HiQnet Audio Architect™ I'm an existing London Architect user – what features are included in Audio Architect? The majority of the London Architect / Soundweb London f

Multicast IP Addresses

Published December 21st, 2025 by Gary Brindley

Question: What multicast IP Address applies to each stream number? Answer: The multicast IP Address can be located under the stream number field (except for the N3000s) once it has been saved. Please see the PDF in downloads to the right for a breakdown.

Using Controllers with Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Learn about several controller options available from BSS. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction - Video Manual Series SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards Video Manual Series.aspx SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options - Vi

Assigning Static IP Address to PA2

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack PA2 Can I give a DBX PA2 a static IP address? Not on the device. You will need a DHCP enabled Switch or Router for controlling and configuring your PA2 to assign an IP address. Most Routers by default have DHCP capabilities and most Network Switch units are by default not DHCP configurable. If using a Network Switch b

NX USB Filesystem Support

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: NX Series What storage formats are supported on NX controllers? Storage devices formatted with FAT32 file system only, are supported by NX controllers.

CDi Series Amplifier Software Requirements

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: CDi Series What are the software requirements for the Crown CDi Series Amplifiers? They require HiQnet Audio Architect version 2.55.2 or higher. Band Manager is not compatible with the CDi Series amplifiers.

CE Series Reset

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: CE series How do I reset a CE series device? The ID button, of CE-IRS4, CE-IO4, CE-COM2, CE-REL8, can be used to reset the device. Holding the ID button for between 10-20 seconds will reset all settings to default, including username and password. Holding the ID button for over 20 seconds will do the above, and also rollback the f

The Main Layout Window of London Architect

Published December 18th, 2025 by Gary Brindley

The main layout window of London Architect. HTCC02

Duet Module Upload Error Message in MUSE

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: MUSE Why am I receiving this error message when uploading a module to a MUSE controller? Your Duet module is missing or has an invalid 'descriptor.json' file. Please download the latest version. This error message means the duet module is not compatible with MUSE. Please download the latest version of the module from https://de

4K60 Fiber Boards One Way Fiber

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: DGX The previous DGX Fiber I/O cards could do one way fiber, can 4K60 I/O cards do this also? There is no SIMPLEX option for the 4k60 Fiber solutions.

Mounting Transmitters

Published December 21st, 2025 by Gary Brindley

Question: Can I mount a transmitter to the underside of a table with Velcro or doublesided tape? Answer: No, the vent holes in the top of the transmitter need to be oriented up to allow heat to escape the enclosure. Be sure to use the appropriate mounting brackets so the vent holes are properly oriented up for ventilation. Overheating of the circu

Monitoring and Logging Signal Level in Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: The level of a signal in a Soundweb London configuration can be monitored using the two mechanisms described in this document. The signal level is compared to a fixed threshold level. In addition, the signal level threshold crossings can trigger Logic functions and be recorded in the device's event log.

Commissioning CBL Boundary Microphones with Audio Architect

Published November 26th, 2025 by Gary Brindley

Connecting and commissioning an AKG CBL Microphone with Audio Architect.

Requesting an Activation Key for Conference Control Software

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Conference Control How can I request an Activation Key for Conference Control software? HARMAN Technical Support can generate the license key for you with using your name and your Product ID. To get your Product ID please follow the instructions below: Run the Conference Control software. Click Settings. Click Product Registrati

MUSE USB-C

Published November 28th, 2025 by Gary Brindley

Brand: AMX Model: MUSE Question: What is the USB-C port on MUSE controllers for? Answer: Program Port The front panel of all models features one USB-C port for connecting the controller to a PC via a USB cable. The program port uses a standard Type-C to Type-A or Type-C to Type-C USB cable that supports USB2.0/1.1 signals to connect to a PC. When c

SVSI N2300 encryption

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: N2300 What encryption is used for N2300 SVSi streams? With encrypt stream option enabled, the video stream is encrypted point-to-point with AES128 encryption. Note: The audio stream is not encrypted, preventing unauthorized access would need to be handled via switch config.

Video over USB-C using Jetpack

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Jetpack How do I get video over USB-C on a Jetpack? The source device output must support DP Alt mode The USB-C cable must also support DP Alt mode.

Audio Architect 1.80.4 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.80.4. Downloads: AudioArchitect_v1.80.4.zip Release Notes: New in HiQnet Audio Architect version 1.80.4: Main Application Added support for BLU-103 VoIP number control on Motion Control panels AKG New firmware for: HUB 4000Q: 04.11.00.00 DSR700: 2.1.4 DSR800: 1.01 IMPORTA

BLU-8v2 Physical Specifications

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8v2 What are the physical specifications? It fits a 3-gang US wall box (dimensions 4.8″ × 6.69″ × 1.99″ / 122.96 × 169.96 × 50.52 mm).

Wireless Training: Behavior of Radio Signals

Published November 27th, 2025 by Gary Brindley

Propagation of Electromagnetic Waves and their handicaps.

Displaying a Logo on Input with No Signal on DGX

Published December 21st, 2025 by Gary Brindley

Question: How do I display a logo on an input with No Signal on DGX? Answer: This is a working example of NetLinx code to use a Media Player to generate a logo instead of blue/black screen when no signal present. Unlike the DVX, the DGX does not have a way to display a logo when there is no signal. Since the DGX has no logo generator, you’ll ha

Configuring Continuous Load Monitoring with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to configure a DCi Network amplifier to monitor and report errors in output load impedance. Transcript DCI amplifiers with network control and ESP have the ability to monitor speaker load impedance and report any faults detected this feature called continuous load monitoring is configured using hiking net audio architect software to enable

SOUNDWEB LONDON Ethernet Ports Used

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article covers Ethernet ports and protocols used by both HiQnet control and Dante. HiQnet Ethernet Ports Soundweb London device use the following ports and protocols: 3804 TCP & UDP : HiQnet device discovery and communication (Broadcast and Unicast) 21 TCP : FTP for loading Configuration, loading

Interference and Intermodulation with Wireless Systems

Published November 27th, 2025 by Gary Brindley

Interference and Intermodulation in wireless applications.

AES67 Tools & Demonstration

Published December 17th, 2025 by Gary Brindley

Helpful tools for routing and troubleshooting AES67 and demonstrates how to establish routes between devices.

AMX Multi Dimensional Arrays or Data Structures

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Access Netlinx Overview: In Axcess programming, you can create a 2-dimensional array to store and access data. For example, you could create an array to store 20 records of 30 names, then another 2- dimensional array to store a matching list of speed-dial numbers. NetLinx gives you the power to expand that list up to 5 dimension

Window Management & Navigation Using Audio Architect

Published December 18th, 2025 by Gary Brindley

How to optimize Audio Architect for an efficient user experience and workflow.

Cascading DMM mixers

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: DMM14 DMM8 Can I cascade different types of DMM mixers? You can only cascade up to 10 units of the same type.

Network Settings & Connectivity with Audio Architect

Published November 27th, 2025 by Gary Brindley

How to configure Audio Architect to work on your network.

Input Y & Bridge Mode Settings with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for Input Y and Bridge modes.

Crown Amplifier Application Guide

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: All Crown Products Question: Where can I download the Crown Amplifier Application Guide? Answer: Crown Amplifier Application Guide

BLU-100 Power Requirements

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 What are the power requirements for the BLU-100? It operates on 100–240V AC, 50/60Hz, with a standard IEC power connector.

Aux Port's Sleep & Amp Status with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

The Sleep and Amp Status features of the AUX Port of a DCi amplifier and shows how to configure these features.

DVX-4k Issues with 1920 x 1200

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DVX-4k Why is the DVX-4k having problems with 1920 x 1200 resolution? The issue is the 1920 x 1200 that the DVX pushes is a "non-reduced blanking" version of the timing which has a high pixel clock, around 193MHz, but the one the older DXLink products put out is the reduced blanking which is 154MHz. The problem comes when the down

DX-RX-4K60 Test Patterns

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DX-RX-4K60 Why am I not seeing a test pattern from my DX-RX-4K60? A DX-RX-4K60 will not show a test pattern unless it has a valid source signal.

Lockout front panel on NCITE

Published December 21st, 2025 by Gary Brindley

Question: How do I lockout the front panel on my NCITE? Answer: Access the web interface of the NCITE by entering its IP address into any standard browser. Login with the following default username and password. Username: administrator and Password: password Click on the “Switcher" link. Click on the “Status Page" Check the “Lock Front Panel" box

Best Practices with DMS100-300 Microphones

Published November 26th, 2025 by Gary Brindley

Key items you use implement as a best practice for DMS100 and 300.

Press and Hold in Muse Automator

Published December 22nd, 2025 by Gary Brindley

Question: How can I implement a push and hold button in Muse Automator? Answer: The easiest way to implement this is to use the trigger node to resend until it receives a message that will reset the node and stop the resending. The button push would activate the trigger node and the button release would stop the trigger node. You will need to confi

How to factory restore a SVSI N-Command Controller

Published December 21st, 2025 by Gary Brindley

Question: How to factory restore a SVSI N-Command Controller? This is for the following units: SC-N8001 N-Series Controller for 5 Users/50 Devices SC-N8002 N-Series Controller for Unlimited Users/Devices SC-N8012 N-Series Controller for Enterprise Answer: The N-Command factory restore steps: This will return the unit to the settings it came from the

Update Firmware with the DCi Series

Published December 22nd, 2025 by Gary Brindley

How to update firmware in a DCi Network Amplifier.

Setting Up the DMM AutoMixer

Published November 27th, 2025 by Gary Brindley

Covering the steps necessary for setting up a basic discussion system using a DMM automixer and several CGN321sts microphones.

How to Log Diagnostics and Notification Information in Netlinx

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx I am using NetLinx Diagnostics or Studio 2.x to monitor device notifications and/or Internal System Diagnostics over a long period of time. How do I save this information? In the stand alone NetLinx Diagnostics application, the most recent activity from Notifications is recorded in a file called NLDiagsPgmNotfcn.txt, and t

BLU-8v2 Power Options

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8v2 What are the power options for the BLU-8v2? The device supports Power over Ethernet (Po E), and can also be powered via 14–48 V DC through a screw-terminal power connector.

Getting to Know Signal Processors

Published December 18th, 2025 by Gary Brindley

Walk through the various features of the different models of BSS Audio Soundweb London series processors as well as the dbx ZonePRO processors.

Introduction to DCi Amplifier Monitoring Panels

Published December 21st, 2025 by Gary Brindley

What is Amplifier Monitoring? Amplifier Monitoring in Audio Architect is a powerful and flexible tool for observing the hardware, software, and network status of any DCi amplifier on a network in real time. It is a useful troubleshooting tool that allows users to quickly find and identify amplifiers that are experiencing problems. Why Use Amplifier

Manage Network Permissions for Apps in iOS14 and Above.

Published December 17th, 2025 by Gary Brindley

Brand: Apple Models: Various Devices Will Not Discover in Harman Pro Apps: After installing i OS14 and above on i Pad, i Phone, i Pod, you may no longer be able to discover devices on the network in most Harman Pro applications. This is due to security settings and permissions needing to be set in the device itself. Allow/Disallow Apps from Having

Graphic EQ Font Fix

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Audio Architect Why is the text on the Graphic EQ not displaying correctly? This could either be related to Windows Scaling being turned up or you may be missing a font. Verify that Display and Object Scaling are set to 100-125% . Verify you have the Estrangelo Edessa Font Installed under fonts. The font estre.ttf can be downloade

Phantom Power Adapters for Microphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Current AKG microphones L type MicroMic microphones MicroLite microphones DAM+ Series microphones HM1000 M hanging module Which phantom power adapter can I use for my microphone? Product name Product code(s) Description . MPA VL 3170H00020 Phantom power adapter with XLR connector for L type MicroMic microphones with integrated

Muse idevice IO Fire Alarm Automator Example

Published December 21st, 2025 by Gary Brindley

Question: How can I take a dry closure in to an IO and trigger events in Automator? Answer: Import the code snippet below into Muse Automator to see an example for how to use an IO on idevice with a dry closure from an external source like a Fire Alarm system to trigger events. [ { "id": "9ade3afca4ed1077", "type": "tab", "label": "FIRE ALARM IO Exa

Creating a New Room Configuration Using The DCP-555 Web Interface

Published December 17th, 2025 by Gary Brindley

Walking through the web interface. Creating a NEW Room Configuration. Part 3 of 3.

Audio Architect Using the BLU-103

Published December 9th, 2025 by Gary Brindley

Brand: BSS Models: BLU-103 Overview: This design file for the Soundweb TM London BLU-103 provides the functionality required for a simple Vo IP conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Download: BLU-103_Application_Guide.audioarchitect Features: This system has the follo

BLU-8v2 Control Interface

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8v2 What input and control options are available? The BSS BLU-8v2 offers input and control via Ethernet (including Po E) and provides a front-panel interface with one rotary encoder, one 8-position rotary encoder, four selector buttons, a dedicated Locate button, and a customizable nine-segment RGB LED meter for visual feedba

Virtual Wiring with Audio Architect

Published December 18th, 2025 by Gary Brindley

Virtual wiring techniques for Soundweb London processors.

266xs US Power Transformer Part Number

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: 266xs What is the part number for the Power Transformer for the US version of the dbx 266xs? Part no. 26-0268 Additional Information:

Getting to Know The I-Tech HD LevelMAX Protection Feature

Published December 21st, 2025 by Gary Brindley

An overview of the LevelMAX protection suite within the I-Tech HD amplifier.

Troubleshooting Audio Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to effectively use several types of meters and mute indicators in Soundweb London processors.

Using a NetLinx Master to Monitoring a System

Published December 21st, 2025 by Gary Brindley

Question: How do I use a NetLinx master to monitoring a system? Answer: This attached code allows for limited system monitoring and reporting. Similar to RMS, only without a database and all the huge functionality RMS brings. This will monitor multiple systems for online/offline of devices, send emails, show details about devices. This is written

Gooseneck Training for DAM Series

Published November 27th, 2025 by Gary Brindley

In the second video in our DAM modular mic series, we explore which gooseneck is right for you. Choose from three different lengths and four bases.

Line Level Out from Amplifier

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various Can I connect the output of my amplifier to a line level input of a power speaker/sub? Not directly, doing so would damage the input of the device the amplifier is feeding. Some amplifier models have a loop through jack that allows you to send the line level input signal to another device, but amplifiers without this fe

i! Voting Feedback Problem with Roll Call

Published December 21st, 2025 by Gary Brindley

Question: When a voting body is chosen with only 4 members (total MSP count is ~13), and a Roll Call is requested, all MSP panels are flashing their Present button, instead of only the MSP panels in the Voting body. How do I change this? Answer: This is the correct operation for the i!-Vote system. It is working as designed. If it is desired to cha

BLU-800 Usage and Applications

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-800 What is the BLU-800 used for? The BLU-800 is a modular signal processor designed for professional audio systems, primarily used in Cobra Net-based networks for routing, processing, and distributing audio in large-scale installations such as conference centers, auditoriums, and broadcast facilities.

Fixed I/O Devices with Soundweb London Hardware

Published December 17th, 2025 by Gary Brindley

Learn about which Soundweb London devices feature fixed IO card solutions. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Over

Precis login issues

Published December 22nd, 2025 by Gary Brindley

Question: What is the login for the Precis PR line of digital switchers? Answer: On old firmware the login is admin and admin. On new firmware or after a firmware update which may require a factory reset the login is administrator and password.

Define Venue Using Audio Architect

Published December 17th, 2025 by Gary Brindley

How to use the Define Venue workflow.

Default System Number for Netlinx Masters

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx What is the default system number for NetLinx masters? NetLinx Masters are shipped set to System 1. Always change this setting to a different number, using unique system numbers for all the NetLinx systems on the same network. Leaving the system set at 1 won't affect performance for applications that don't use Master-2-

Getting Started with Dante Virtual Soundcard

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: What is Dante Virtual Soundcard? Stopping and starting Dante Virtual Soundcard ASIO and WDM drivers for Windows Configuring... Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting St

Enable Automator (Node-RED) in MUSE

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: MUSE How do you enable Automator (Node-RED) support in a MUSE Controller? Connect to the MUSE controller webpage, select System->Extensions. From there, click 'mojo-nodered' followed by the 'Install' button.

Extracting the DSP Configuration in a BSS Soundweb London Device

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Is it possible to extract the DSP configuration from a BSS Soundweb London device? The DSP configuration cannot be extracted from the device. The DSP configuration files are compiled and sent to the Soundweb London device after clicking the “L" icon when Audio Architect enters Run Venue Mode. The DSP configurati

Getting to Know CDi DriveCore Series Amplifiers

Published December 21st, 2025 by Gary Brindley

The Crown CDi DriveCore and its feature set optimized for selective installed audio market segments. Transcript Welcome to the getting to know crown cdi drive core series amplifier video the widely popular crown cdi series amplifiers have evolved into the cdi drive core series and have improved in several ways drive core technology replaces over

Muse Automator Toggle Example

Published December 21st, 2025 by Gary Brindley

Question: How can I create a toggle in Muse Automator? Answer: Import the code snippet below into Muse Automator to see 2 examples of toggle flows. The first group in the example toggles relay 1 on a Muse controller between on and off and shows the change in debug. The second group in the example toggles the object flow.mute between TRUE and FALSE a

How can I get my Ableton Code?

Published November 22nd, 2025 by Gary Brindley

Brand: Soundcraft AKG Models: Various How can I get my Ableton Code? For New Customers: Register an account on Ableton A registration code will be included with your Soundcraft/AKG product documentation Follow the prompt to download the app, install, and authorize on your device computer For Existing Customers: Log into your existing account on Able

Using Control Ports with London Architect

Published December 18th, 2025 by Gary Brindley

How use the control ports on the back of the device of London Architect.

Routing Audio onto the BLU Link Bus with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to route audio from the analog inputs of a DCi Network amplifier onto the BLU Link BUS for distribution to other devices in the BLU link ring. Transcript The DCI Network series amplifiers incorporate bluelink making them capable of receiving audio from any other device transmitting bluelink these amplifiers cannot only receive Blu link aud

Soundweb London Current Dante Firmware

Published December 14th, 2025 by Gary Brindley

NOTE: This article is for Dante Domain Manager users not using rtp audio/aes67 Product Version 1.3.7 [f/w-4.2.3.13] Release Notes Added Support for PTPV2 DDM Settings The AES67 parameter for the Soundweb London device in Audio Architect must be disabled when the device is enrolled in a Domain. This applies to all of the clocking modes in

Device Properties in London Architect

Published December 17th, 2025 by Gary Brindley

How to access the properties of devices in London Architect.

Linking Parameters in London Architect

Published December 18th, 2025 by Gary Brindley

How to link parameters in London Architect.

Microphones as Part of a System: Part 1

Published November 27th, 2025 by Gary Brindley

A brief summary of general function of microphones and the various types of polar patterns used for speech reinforcement microphones.

CE-IRS4 Cannot Parse IR Index Information String

Published November 27th, 2025 by Gary Brindley

Brand: AMX Models: CE-IRS4 What can I do if I am uploading an IRL file to a CE-IRS4 and I get the error, can not parse ir index information string? The file will need to be edited to only have alphanumeric characters in the filename and in the individual function names within the file. For example, it has been popular in the past to use commas, pipe

DXLink vs DXLite

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DXLink DXLite Are DXLink and DXLite products interchangeable and inter-compatible? DXLink and DXLite devices are not interchangeable and have limited inter-compatibility. They do not have the same feature set and do not use all of the same technology. As such Harman cannot guarantee functionality of DXLite TX and RX devices in

NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion

Published December 21st, 2025 by Gary Brindley

NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion NMX-NVR-N6123 Network Video Recorder SKU(s) FGN6123 Warranty Period: 3 years Warranty Action: First 6 Month AR/ Credit. Remainder of 3 Years, return to base repair Problem: What to check: Attempted resolution: Content cannot be converted Source HDCP status HDCP-enabled content such as Bl

Muse LED Patterns

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: MUSE What do the LEDs on Muse Controllers mean? The LED patterns represent different operational states, which can be broken down into 2 main categories. General operation Color Rate Status Yellow Solid Unit currently booting. Green Solid Unit fully booted. Green Slow flash Unit booted and Program running. Maintenance/ Troubleshoo

Uploading Soundweb London Firmware over a Network using Boot Loader

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: The Boot Loader application can be used to upload firmware files into a Soundweb London device over the network port if the device does not boot up. The application is installed as part of HiQnet London Architect and is located in the following folder:C:\Program Files (x86)\Harman Pro\Boot Loader.exe Loca

Manager and Ce-Series Connection

Published December 21st, 2025 by Gary Brindley

Question: Why does my CE-Series fail to connect to a Muse controller when Manager can see both devices? Answer: There are 3x H Control connections available to the CE-Series units. If Manager is open while the CE-box is booting, it will open all 3 connections, preventing the Muse controller from connecting to the CE-Series box. Closing Manager will

Getting to Know CBL Boundary Microphones

Published November 27th, 2025 by Gary Brindley

Overview of the AKG 201 - 301 Boundary Microphone. We share many of its capabilities, use cases and benefits.

Audio Architect | London Architect | System Architect

Published November 26th, 2025 by Gary Brindley

The differences between Audio Architect, London Architect, and System Architect.

XTI, DSI AND CDI- USB Communications

Published December 22nd, 2025 by Gary Brindley

A demonstration of installing the USB VID drivers for USB enabled, Crown amplifiers in Audio Architect. Transcript In this video we will show you how to install the USB viid drivers for the USB enabled Crown amplifiers in audio architect when installing audio architect for the first time you will need to install the USB VI drivers in order

AKG Sounds from the Studio | E4: How to Mic Vocals Using the Ambient Room Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman provides best practices for miking a vocalist using AKG C Series microphones. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Conde

BLU-100 Audio Transport Protocol Compatibility

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 Does the BLU-100 support Dante or AVB? No, the BLU-100 does not support Dante, AVB, or Cobranet. It uses BLU link for digital audio transport and requires a BLU-DAN accessory for Dante.

RMS - Reports on Location Usage for Specific User

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] How can I create a report for location usage of a specific user? In the 'Location Usage by Organizer' report, set the 'Event Organizer Name' to the user.Ensure 'Select Date Range' is set to Any Time and Location is set to 'All Locations' for full results, or select specific location/ date ranges for

CVE-2024-1086 Vulnerability

Published November 27th, 2025 by Gary Brindley

Brand: AMX Models: Various Are AMX devices susceptible to the CVE-2024-1086 vulnerability? A vulnerability was identified in relation to devices using the Linux operating system v5.14 through v6.6 that can allow a bad actor that already has gained a foothold inside an affected system to escalate their system privileges within the Linux device (CVE-2

General Purpose Input and Output (GPIO) Control Options with Soundweb London Hardware

Published December 17th, 2025 by Gary Brindley

The general purpose input and output (GPIO) control options for Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON

Headset Cable Differences

Published November 23rd, 2025 by Gary Brindley

Brand: AKG Models: HSC HSD What's the main difference between 2955H00490 and 2955H00500 MK HS Studio Headset Cables? 2955H00490 - MK HS STUDIO C HEADSET CABLE 2955H00500 - MK HS STUDIO D HEADSET CABLE Depending on the headset model (HSC or HSD) it needs the C or D cable type. HSC or HSD C = HSC headsets, which has a condenser microphone and for tha

Commissioning CBL Boundary Microphones with DCP-555

Published November 26th, 2025 by Gary Brindley

Connecting and commissioning an AKG CBL Microphone with a DCP-555.

Jetpack Keypad Button Customization

Published December 21st, 2025 by Gary Brindley

Question: Are the Jetpack keypad buttons customizable? Answer: No. Custom buttons for the Jetpack keypad are unavailable and therefore come as-is. Also, the button labels are not user accessible and any attempt to change the labels may void warranty.

Configuring DSP using Speaker Data with DSi 2.0 Amplifiers

Published December 21st, 2025 by Gary Brindley

Configuring the DSP in the DSi using the front panel and no other software.

Microphones as Part of a System: Part 3

Published November 27th, 2025 by Gary Brindley

The important aspects of selecting a wireless microphone system. This includes frequency coordination, antenna selection and placement.

BSS Audio BLU8v2 VCA Control with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to use BSS Audio BLU8v2 for VCA control of a Crown DriveCore Install Network amplifier. Transcript In this video we'll be configuring a BSS blue 8 v2 to be used as a BCA control to the DCI n 4 or 8 channel amplifiers in order to do this make sure that you have audio architect 1 point 5 or higher installed audio architect can be downloaded fr

Drum Microphones Demo

Published November 27th, 2025 by Gary Brindley

Mike Avenaim is the rhythmic backbone behind some of rock’s greatest names, including Scott Weiland and Zella Day. Go inside his Los Angeles drum...

Dante Audio Issue and Dante Controller

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Various I have Network A/V devices that support Dante, such as N2600 series or N3300 series devices. Why is Dante audio sometimes not working and the Network A/V devices disappearing out of Dante Controller? The issue is when the newest version of Audinate's Dante Controller is closed, sometimes, it will cause devices connected t

Interleaved Multicast IP Addresses

Published December 21st, 2025 by Gary Brindley

Question: What is the interleaved multicast IP address of the stream number? Answer: The interleaved multicast IP address can be located under the stream number field once it has been saved. Please see the PDF document below for a complete list. Interleaved_Multicas_IP_Addresses.pdf

Card Configuration with London Architect

Published December 17th, 2025 by Gary Brindley

The card configuration dialog in London Architect.

Duplicating Custom Panels Associated with Sub Configurations in Audio Architect

Published December 15th, 2025 by Gary Brindley

Brand: BSS Models: AUDIO ARCHITECT Overview: In some applications, it is common to have identical control panels for different areas of the system. These control panels have the same functionality, but address different parameters for other areas or outputs. A common example of this is a convention center with many rooms, or any design with a lar

DCi Dante Primary and Secondary Ports are Swapped

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: DCi4x1250DA DCi8x600DA DCi4x600DA DCI4x300DA DCi8x300DA. Question: Why are the Dante Primary and Secondary ports swapped? Answer: Different DCi Dante firmware files for different models There are two versions of the Crown DCi DA amplifier: The BPS (Big Power Supply) DCi4x1250DA, DCi8x600DA, and the LPS (Little Power Supply) DC

Como Integrar Um Roteador Externo Com Seu Ui Series Mixer

Published December 16th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui Series Sipnose: Esta informação é generalmente universal para a maioria dos roteodores sem fio modernos; no entanto, não podemos garantir que ele vai funcionar com todos eles. Recomendamos ter o manual do proprietario do seu roteador especifico em mãos, caso você precise esclarecer as etapas 1 e 2, abordadas neste guia.

DSi 2.0 All Pass Filters Bug and Workaround

Published December 20th, 2025 by Gary Brindley

Model: DSi 2.0 Series Issue: When using Audio Architect to configure DSi 2.0, the following Bug has been discovered. The Allpass 1 and Allpass 2 Filters are staying active even when the Band ON/OFF buttons are set to OFF on the Input (User EQ). This happens if the Allpass filters have been set to ON. Steps to replicate the issue: Select first E

DVX Switcher device not appearing on the online tree

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: DVX-2210HD DVX-2255HD DVX-3255HD DVX-3256HD DVX-2265-4K DVX-3266-4K Symptoms: It was working then it stopped or right out of the box it doesn't show the switcher in the online tree Under online tree you may get a "Default Device Switch Device" message. Possible Causes: Hardware Issue: The DVX may have experienced physical dam

N2600 Dante AV option unavailable

Published December 21st, 2025 by Gary Brindley

Question: Why does the N2600 not show the option for Dante AV-A in the webpage? Answer: The N2600 unit(s) will need to be on firmware version 1.4.2 or higher. Please refer to https://help.harmanpro.com/n-series-n26x2-video-encoder-decoder-firmware for the latest firmware and any pre-requisite firmware files needed to update the units.

Muse Automator: send strings to TCP device example

Published December 21st, 2025 by Gary Brindley

Questions: How do you send strings to a device using a TCP connection in Muse Automator? Answer: The follow example will show how to send string to an IP Device using both Change Nodes and Function Nodes which connect to a TCP Request Node. The TCP Server in this example is mainly to provide some feedback for the example strings that are sent but i

Uploading Soundweb London Firmware over RS232 using HyperTerminal

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: Hyper Terminal The Hyper Terminal application can be used to upload firmware files into a Soundweb London device over the serial RS232 port if it is not possible to upload firmware over the Ethernet port.Hyper Terminal was included in earlier versions of Microsoft Windows. The last versions which included

Connecting a MUSE Controller to an NX Controller

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: MUSE NX series Can a MUSE controller connect to and control an NX controller (NX, DVX, DGX, etc.)? Yes, a MUSE controller can connect to an NX controller and send it strings and commands. There is a service in the MUSE controller programming called netlinxClient. Here is an example of this used in Python: dvController = context.

AUDIO ARCHITECT 1.90.0 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.90.0. Downloads: AudioArchitect_v1.90.0.zip Release Notes: New in HiQnet Audio Architect version 1.90.0: Main application Added object linking. Requires a Contrio Server in the venue file BSS Audio Added BLU-805/325 AVB devices Added ability to change HiQnet address of a

Storing Presets with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Presets.

DGX DXLINK COMPATIBILITY

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DGX Are the different DGX DXLINK cards and endpoints all compatible? There is no issue with using a mixture of 2k, 4k30 and 4k60 I/O cards in the same cage so long as the DXlink endpoints attached (if any) are supported for that card type: 2k I/O only support 2kTX/WP/RX and 4k30 WP/SDX/RX 4k30 I/O only support 4k30 WP/SDX/RX and

Troubleshooting the BLU-8v2

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8v2 Question: What is the troubleshooting procedure with a device in the following conditions? Device becomes unresponsive Locked with a PIN Locked with Access Control IP address settings are preventing discovery by Hi Qnet Audio Architect Answer: Connect power to the device and allow it to complete its boot sequence. Hold dow

Protection From Data Loss When Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to protect yourself against data loss.

How To Modify The Audio EDID On SVSi Devices

Published December 21st, 2025 by Gary Brindley

Question: How do I change the EDID settings on an SVSi encoder, to present specific audio channels to the connected source? Answer: Open the webpage of the encoder and select the EDID page Disconnect the source device from the encoder In the EDID (Digital) section, click the drop down and select the appropriate audio channel count EDID to use Click

How to discover processor IP if unknown

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: NX Series How can I discover my processor? Here are two methods to discover Netlinx controllers if the IP address is unknown. One requiring a network connection to a network where the NX controller is also connected and the other requires a USB connection. Connect to NI/NX controller via IP discovery Ensure you have a network con

DriveRack 260 Firmware Mismatch

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack 260 I updated my firmware to v1.60 from the firmware updater on the product page. Why is my Driverack 260 slow, sluggish or non-responsive? When a newer DriveRack 260 that requires firmware version 1.61, has been downgraded to firmware version 1.60, this creates a firmware/hardware mismatch with the (MCU) microcontroller

Crown Amplifier Serial Number Location

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various Where can I find the serial number on my product? All Crown amplifiers have the serial number located next to or near the power input. Typically the number is close to the date code (ex. 01/01/2000) and the bar code. Examples:

Introduction to Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Take an introductory look at the Soundweb London family of products. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Over

Antenna System for Wireless Microphones

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: AKG Wireless Microphones When do I need an antenna system for wireless microphones? You should consider getting an antenna system if any of the following applies: You would like to improve reception when the basic whip antennas are obstructed or else not ideal. You would like to avoid picking up RF interference (video matrixes,

Necessary DNS Configuration on an AMX Processor

Published December 21st, 2025 by Gary Brindley

Question: Do you have to configure DNS information on the AMX controller? Answer: If the AMX controller is to make any connection to a hostname rather than an IP address, then yes, you need to configure DNS information. It is assumed the IP address of the controller is set statically otherwise a dynamic address typically receives DNS information au

K812 Headphones Product Insights

Published November 27th, 2025 by Gary Brindley

Discover how the K812 superior reference headphones are manufactured and look behind the scenes.

Varia with Muse

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Varia MUSE What application do I use to transfer a touch panel file to a VARIA panel when using a MUSE controller? You can use TPDesign 5 or Netlinx Studio. Connect the app to the MUSE controller IP Address and then send the file to the VARIA. The Manager software can also be used to transfer panels files to Varia.

Using Presets in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to save and recall complete network configurations using presets in Dante Controller.

Audio Architect 2.25.1 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installation files for Audio Architect 2.25.1 Downloads: AudioArchitect_v2.25.1.zip Release Notes: New in HiQnet Audio Architect version 2.25.1: Crown Fixes for CDi Drivecore amplifiers. Firmware Update to 2.0.5.0 Dante firmware updated for DCI DA 4600-4300-8300 devices. BSS Audio Fixes for Contrio Ser

Using DMS800 with DMS700 Systems

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: DMS700 DMS800 Are DMS700 and DMS800 systems compatible with each other? No, DMS700 and DMS800 are not compatible with each other. A DSR700 cannot synchronize a DMS800 transmitter and a DSR800 also cannot synchronize a DMS700 transmitter. There are several reasons why they are not compatible: Due to regulatory changes we had to cha

DriveRack RTA Mic

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack Series What is the model number of the RTA mic used for the DriveRacks? RTA-M The optional RTA-M real time audio analyzing mic is the perfect accessory tool for the DriveRack VENU360, PA series (PA, PX, PA+, PA2) and 260. Used in conjunction with the System Setup Wizard and Auto EQ Wizard the RTA-M is ideal for optimizin

Using an Active Bargraph to Control Levels by Touching the Bargraph

Published December 21st, 2025 by Gary Brindley

Question: How do I use an active bargraph to control levels from just touching the bargraph? Answer: This is a working example of controlling levels with an active bargraph. Active bargraphs give you the ability to change a level that gets sent to the Netlinx controller. You can then make volume, light, etc, changes in code based on where your fin

WMS Rack Mount Kits

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Rack Mount Kits What are the part numbers for the WMS rack mount kits? 7615H06110 - RMU40MINI Rack mount unit for WMS40 Mini and WMS40 Mini2. 7615H06130 - RMU4X PRO Professional rack mount kit to mount a wireless receiver into a standard 19" rack, including front mount cables and antenna splitter cables. Use ONE rack mount kit t

Third-Party Control of Crown Amplifiers

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various Is it possible to control an amplifier through third party control and receive feedback? Control and feedback requires implementation of the HiQnet protocol. The HiQnet protocol comprises multiple message types with large headers to achieve device discovery, session start, keep-alive, acknowledgement , session end, etc.

Connecting DriveRack to DriveWare Software

Published December 13th, 2025 by Gary Brindley

What You Will Need Computer with Windows XP/7/8/10 Operating System dbx Driveware software Null Modem/Crossover Serial Cable. A straight through cable will not work. RS232-to-USB Adapter if you do not have an RS232 port on your computer Connection Procedure Turn on the Driverack 260 and connect it to the computer in this order:Driverack > Null Mo

Finding the IP Address of the CTC-1402

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: CTC-1402 Where can I find the IP address of the CTC-1402 or what is the default IP address? By default the CTC-1402 is configured to use DHCP. You can find the current IP of the CTC kit if you have the output of the RX side of the kit connected to a display by pressing and holding the HDMI-1 and HDMI-2 buttons on the front panel o

Unlocking Access Control Password in a Soundweb London Device

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added to the Venue. How can the device be unlocked? The BSS Soundweb London device needs to be restored to default factory settings. Connect to the device with Windows Telnet and execute the command: fo

BLU-100 Audio Latency

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 What is the audio latency of the BLU-100? The BLU-100 has an A/D latency of 37/Fs (~0.77 ms at 48 k Hz), a D/A latency of 29/Fs (~0.60 ms), and a BLU link transport latency of 11/Fs (~0.23 ms).

I-Tech 4x3500HD and DCi 4x2400N Power Cable Details

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: I-Tech 4x3500HD DCi 4x2400N What type of power cable is used for the I-Tech 4x3500HD and DCi 4x2400N? Item Description: 32A Neutrik® power CON. Below is the list of HARMAN part numbers, categorized by region: Region Part Number Description AU 5007967 CBL,PCRD,15A AST AS3112 H05W 1.5mmX3 1M OTH BR 5008012 CBL,PCRD,AC,BR,100

Grid Cover Differences between AKG K601, K701, Q701, K612, K712, K702 and K702 65th Anniversary Edition K7XX Black and Red Limited Editions

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: K601 K701 Q701 K612 K712 K702 K702 65th Anniversary Edition K7XX Black and Red Limited Editions Grid cover differences between AKG K601, K701, Q701, K612, K712, K702 and K702 65th Anniversary Edition, K7XX Black and Red Limited Editions. Are these all the same? Studio Reference headphones AKG K601, K701and K612 have the same bayon

Managing Network Ports in Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: Soundweb London uses several network ports for maintaining the hardware including Telnet and FTP. Often local IT policy will require you to close one or ports once things are setup and installed. There are a couple of ways to close and open ports depending on how the unit is configured. Ports: The ports

Route Audio Mode Using Audio Architect

Published November 27th, 2025 by Gary Brindley

How to use the Route Audio workflow.

Monitoring Crown Amplifiers using BSS Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: Crown Models: Various Overview: A number of Crown amplifier models can be monitored for faults and network status using the Logic Configuration of a Soundweb London device. These include: DCi, I-Tech, CTs 4200 and 8200 with MC accessory module, CTs 2-channel models with Pi P Lite, USP3 and USP3CN accessory modules, JBL VERTEC Drive Pack DP-

Audio Architect 2.05.0 - Installer

Published November 26th, 2025 by Gary Brindley

Installation files for Audio Architect v2.05.0 Download Audio Architect installer. Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 2.05.0 Downloads: AudioArchitect_v2.05.0.zip Release Notes: New in HiQnet Audio Architect version 2.05: Crown Added array size compensation filter New in HiQnet Audio Architect version 2.00:

How to use the AKG K812 and K872 Connector

Published November 23rd, 2025 by Gary Brindley

Brand: AKG Models: K812 K872 How to use AKG K812’s and K872’s connector? There is only one way to connect or disconnect the cable to the headphone and it is very important not to rotate or twist it as this can destroy it immediately, the pins can break. To connect, please check and use the marker on the plug and on the headphone and get them togethe

Using the HiQnet Motion Control App

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Motion Control Summery: HiQnet Motion Control™ is an Apple i OS app which enables customized control interfaces to be exported to i Pad, i Phone and i Pod Touch devices for mobile system control. Dedicated design templates are available for the configuration of customized interfaces, which can be used to control devices from BSS

How to retrieve code from a Muse controller

Published December 21st, 2025 by Gary Brindley

Question: How do you download code from a Muse controller? Answer: The first step is to determine what type of code you need to retrieve, either a Muse Automator project or one of the high code solution(Python, Javascript, Groovy). To do this Log into the web GUI of the Muse controller Navigate to the System dropdown menu Select Programs Once on the

C12VR Tube Condenser Microphone FAQ

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: C12VR Tube Condenser Microphone Does the AKG C12VR come in different colors? The new C12VR is only available in the Green and Gold finish.

Muse Automator Module Setup

Published December 21st, 2025 by Gary Brindley

How to setup a module in Muse Automator This is an example Muse Automator flow that shows how to setup and initialize a Duet module and how to verify the module is online and communicating with the device. In this example, there is a controller in this flow so it would be best to import it into a new project, which will run in simulator mode, and n

EON ONE Pro Battery Check and Reset Process

Published December 13th, 2025 by Gary Brindley

Brand: JBL Models: EON ONE PRO Overview: This article explains how to check the battery status of your EON ONE Pro and perform a reset if you’re experiencing power or charging issues. Checking the Charge Level Remove the EON One Pro from the carton. Push the latch lever and lift the cover, then remove the spacers and column speaker array from the b

Associate Amplifiers Mode Using Audio Architect

Published November 26th, 2025 by Gary Brindley

How to use the Associate Amplifiers workflow in Audio Architect.

Crown DCiDA Dante Connection Status in Audio Architect

Published December 20th, 2025 by Gary Brindley

Applicability Note: If Dante Controller shows the manufacturer name as "Crown", its firmware has already been updated to resolve this issue. For the latest firmware version, see DCIDA Amplifier and Dante Firmware - HARMAN Anytime Help Center This guide describes a problem with Crown amplifier Dante connectivity status in Audio Architect due to a

Audio Architect 1.95.5 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.95.5. Downloads: AudioArchitect_v1.95.5.zip Release Notes: New in HiQnet Audio Architect version 1.95.5: Main application Workaround for .NET 4.6 compiler issue that prevented Soundweb devices from being dropped on the venue view New in HiQnet Audio Architect version 1.9

How to Access the VMA Series Amplifiers Hidden Features

Published December 19th, 2025 by Gary Brindley

Brand: JBL Models: VMA Series Overview: The JBL VMA Series amplifiers include hidden functions that can help you check system information or reset Bluetooth settings. These features are accessed using button combinations on the media player section. View Bluetooth MAC Address Press and hold RECORD for more than 1 second. While holding, press and hol

Import Flows into Muse Automator

Published December 21st, 2025 by Gary Brindley

Question: How can I import example flows into Muse Automator? Answer: To import example flows into Muse Automator you will open the "hamburger menu", the button with the 3 lines in the top right corner of Automator, and then select import from that menu. This will open a windows that will allow you to either paste example code directly from your cl

Clearing IOS Errors on a DGX

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: DGX I have an IOS error showing on my DGX, how do I resolve this? An IOS error can occur on DGX 8, 16, 32 or 64 chassis. An IOS error can also occur on the front panel of a 100 series DGX since the front panel runs its own OS. For a DGX 8, 16, 32 or 64 the serial port is located on the rear of the unit, bottom left. For a 100 seri

N2400 Troubleshooting Screen Colors

Published December 21st, 2025 by Gary Brindley

Question: What do the N2400 Troubleshooting Colors mean? Answer: This information (page 69) and more in manual at https://www.amx.com/en-US/site_elements/instruction-manual-nmx-enc-n2412a-nmx-dec-n2422a-4k-series

Changing the Zone Name on Contrio Controllers

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: EC-4bv EC-8bv How do I change the Zone button label on the EC-4bv and EC-8bv in 4 Zone Mode? When using the EC-4bv or EC-8bv in multi-Zone mode, the default name is displayed as the button label [Zone 1, Zone 2, etc.]. To change this text you must be off line in Add Devices Mode: Double click the EC controller in Audio Architect t

Visual Studio Code Notifications

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: MUSE If I click Login to Mojo Controller nothing happens. Why don't I receive a popup in the bottom right corner of VSCode. You may not be receiving popups because do not disturb is enabled. Look in the very bottom right corner of VSCode for one of these bell icons. Left Click on the icon and at the top of the notifications wi

Creating a Parametric EQ Panel for XTI Series Amplifiers in Audio Architect

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XTI Series Overview: This article is an overview of creating a custom control panel in Audio Architect to control EQ in an XTi Series amplifier. These instructions are provided for illustration only. As software changes from time to time, the screen captures might not exactly match the current software release. With an XTi in t

Using Large Amplifier Rigs on Generator Power

Published December 21st, 2025 by Gary Brindley

In 2012, a large tour was assembled in the U.S. using roughly 200 I-Tech 12000 HD amplifiers running at 208V, powered from a single generator. The generator failed at particularly dynamic portions of source material. The exact same rig experienced no power issues while running on grid power. Solution We found the problem could be rectified two ways:

CDi, DSi & XTi USB Port

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: CDi DSi XTi What is the USB port on the back of my CDi, DSi, or XTi amplifier for? You can use this port to connect the amp to HiQnet Audio Architect. HiQnet Audio Architect is used to control, configure, monitor, and update firmware on many HARMAN devices including Crown amplifiers.

PA2 Factory Restore

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack PA2 How do I factory restore the DriveRack PA2? Hold the Store button while powering on the PA2 and then follow the onscreen instructions.

HiQnet Motion Control Stopped Connecting After Updating My iOS Device

Published December 19th, 2025 by Gary Brindley

Brand: BSS Models: Motion Control How can I get Motion Control connected to my system again? HiQnet Motion Control: iPad update 15.4 can set the HiQnet address of the HiQnet Motion Control app to 0 and disables network connectivity. If you are experiencing a loss of connectivity after an iOS update, make sure to check your apps HiQnet address unde

Going Online with London Architect

Published December 18th, 2025 by Gary Brindley

How to ensure connectivity to the device when going online of London Architect.

EON One Pro Battery Replacement

Published December 15th, 2025 by Gary Brindley

Step by step instructions on replacing the battery on the EON ONE PRO.

MUSE with Touch Panel Control (TPC) apps

Published December 21st, 2025 by Gary Brindley

Using MUSE with Touch Panel Control (TPC) apps UPDATE: The Android application has been fixed and is available in the Google Play store. TPC apps available from our third-party partner TPControl (www.touchpanelcontrol.com) exhibit an issue with MUSE controllers where erroneous dynamic device IDs are continuously created in addition to the primary d

Unlocking Access Control Password and Front Panel in a XTi 1000, XTi 2000 and XTi 4000

Published December 14th, 2025 by Gary Brindley

Brand: Crown Models: XTi 1000 XTi 2000 XTi 4000 How can my Crown XTi1000, XTi2000, or XTi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown XTi amplifier requires a complete factor

Troubleshooting HiQnet Software Installation Issues

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: Audio Architect London Architect Introduction This guide will cover troubleshooting software issues you may encounter when installing or uninstalling the software. We will cover possible issues and their solutions as well as using the Audio Architect cleaner and general software troubleshooting practices. Audio Architect System

Dynamic Device Discovery (DDD)

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: NetLinx What is Dynamic Device Discovery (DDD)? Dynamic Device Discovery (DDD) was created to take advantage of Java’s Dynamic Class Loading and the Duet Standard NetLinx API (SNAPI). Java loads each class only as it is needed. Therefore it is feasible to load a Duet device control module on the fly as each new device is discov

Common Term Definitions XTI XTI2 CDI DSI

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XTI XTI2 CDI DSI What do the terms used in the manual mean? Common Term Definitions XTi XTi2 CDi DSi Applicability: This document defines common terms related to the XTi/CDi/DSi series amplifiers Terms defined: DSP OFF: DSP OFF is the default preset that all XTi/CDi/DSi amplifiers have loaded from the factory. The preset co

AMX NetLinx Master Error-Device_ID Error

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: NetLinx What is this NetLinx Master error? - CIpLibrary::Device_ID - Error 1 This error is cause by passing a parameter that is not of type DEV to the DEVICE_ID keyword. This usually occurs when converting AXCESS code to NetLinx. To fix this error, try the following: Look for all references to the DEVICE_ID functionMake sure the

AUDIO ARCHITECT - Tracing Audio

Published December 15th, 2025 by Gary Brindley

Brand: BSS Models: Audio Architect Summery: Tracing an Audio Signal is a necessary skill in designing, commissioning and troubleshooting a system. There are a few tools in the Audio Architect Software to help you do this. This guide will cover the how to navigate the signal flow in a BSS Audio System and give you some insight how the system connects

Output Processing & User Workflows With Soundcraft Ui Mixers

Published December 12th, 2025 by Gary Brindley

In this video, we discuss the main mixer window, output processing, assigning sub groups & VCA's, and configuring both mute and view groups. Getting Connected Channel Processing Shows | Snapshots | Cues Output Processing External Router Setup Full Factory Reset Network Configuration Reset Access Password Reset Firmware Installation Acc

Daisy Chaining N-Series Encoders and Decoders

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: N-Series Encoders and Decoders Can the N-Series encoder and decoders be daisy chained? Once network connection is established to one unit, you can daisy-chain additional units by connecting ethernet cables between devices using their P0 and/or P1 ports. Keep in mind that the number of units supported in the configuration is limit

Novara DCS

Published December 21st, 2025 by Gary Brindley

Question: What software is needed to program Novara control pads? Answer: Novara DCS is an application for set up/ programming of Novara CP-10xx and CP-20xx control pads. When first running the application. The control pad type selection is made and the relevant programming options are made available. The manual for the control pads is conta

Model Comparison BLU-8 and BLU-8v2

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: BLU-8 BLU-8v2 How does the v2 differ from the original BLU-8? The v2 has the same features and appearance as the original, but benefits from a significant hardware redesign. Internally, it shares similarities with rack-mount Soundweb London devices, resulting in enhanced networking functionality.

Priority Input Routing with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure a DriveCore Install Network amplifier for redundant input sources.

Wiring in London Architect

Published December 18th, 2025 by Gary Brindley

How to wire devices together of London Architect.

XLS Drivecore and XLS Drivecore 2 AC Power and Thermal Specifications

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XLS Drivecore 2 Series Where can I find the AC Power Draw and Thermal Specifications for the XLS1002, XLS1502, XLS2002, XLS2502, XLS1000, XLS1500, XLS2000 and XLS2500 amplifiers? The XLS Drivecore 2 Series XLS1002, XLS1502, XLS2002 and XLS2502 (aka XLS4 Drivecore) amplifiers have the same AC Power Draw and Thermal Specifications

Product Pricing

Published November 24th, 2025 by Gary Brindley

Brand: Various Models: Various How much does my HARMAN product cost / How much did it cost when it was new? Technical Support does not have any current or Legacy pricing. For pricing information, please follow the link below and select your product category to be provided the contact information for your region. https://pro.harman.com/contacts/solut

Creating a New RMS Database After Initial Install

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] How do you create a new RMS database after you have completed the initial RMS install? Open the install.properties file in C:\Program Files\AMX\Resource Management Suite\Server and edit the value of wizard.enabled = false, to wizard.enabled = true. Save changes. Re-run the RMS Configuration progra

How to automate the “Reset EDID” process on SVSi Encoders

Published December 21st, 2025 by Gary Brindley

Automating the “Reset EDID" process on SVSi Encoders Some users find themselves having to reset the EDID in high traffic spaces on encoders where BYOD is allowed. This process can be automated using N-Act Events integrated into SVSi devices. We recommend setting this function on the “Video Cable Disconnected Event" so the device will be cleared wh

Apache Log4j Vulnerability

Published November 14th, 2025 by Gary Brindley

Brand: All Models: Various Are HARMAN devices susceptible to the Apache Log4j vulnerability (CVE-2021-4428) or other related Log4j vulnerabilities (CVE-2021-45046)? HARMAN has assessed all products and services for usage of the Log4j logging software and has concluded that there is no risk of exposure to the Apache Log4j vulnerabilities described by

Loading IREdit on a Windows 10 Computer

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: IREdit Overview: IREdit is an old application. It has since been replaced by IREdit2, but if you still have an AMX IRIS to capture IR codes, you need to use IREdit. Since the application has not been updated in quite some time, people have trouble getting IREdit to load on Windows 10 PC’s. Download: There are 3 files to load (Al

Limit RMS Access to Office 365

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Room Management Suite [RMS} Can you limit the access that RMS has to Office 365 calendars so that RMS does not have access to all calendars/mailboxes in the tenant? You can use Application Policy to limit the access of these calendars. You will still see the calendars listed in the in the Scheduling Plug-in however if you try to

Configuring the CE-IO4 as Dry Contact

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models/Languages: CE-IO4 Overview: This article covers what settings are needed for a CE-IO4 to function as a dry contact. Usage: Use the following settings to setup a CE-IO4 for a dry contact. Mode = Input InputMode = Digital digitalInput2KPullup = True digitalInputLowMax = 0.5 Code: Import the code snippet below into Muse Automator

Configure Monitoring Using Audio Architect: Part 1

Published December 17th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 1.

Extracting the DSP Configuration From a Soundweb ‘Green’ Device

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: 9088iis 3088iis Is it possible to extract the DSP configuration from a BSS Soundweb device such as the 9088 and 3088? No, the DSP configuration cannot be extracted from the device. The DSP configuration files are compiled and sent to the Soundweb device after clicking the “Load" or “Load All" button in the Network window in Sound

Connecting the AKG Lyra to an iPhone

Published November 21st, 2025 by Gary Brindley

Brand: AKG Models: Lyra How do I Connect the AKG Lyra to an iPhone? Connect the USB cable to the microphone USB C port. Connect the other end of the USB cable to the USB port on your computer, tablet or phone. NOTE: • iOS mobile devices may require an Apple Camera Adapter that can be used with the included USB cable.

Stereo to Mono on the XLS

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: XLS Can Input-Y mode be used to make a stereo signal into a mono output on XLS Drivecore 2 amplifiers? No. The XLS Drivecore 2 does not have summing capabilities. Input-Y simply uses whatever audio is coming from input 1, for both outputs of the amplifier. Mostly this is used to bi-amp speakers or run a full range + subwoofer

AMX Device Network Ports

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various What network ports do AMX devices use? The table below lists the most common network ports used for AMX devices. This table will present only default port values, as many of these can be altered/ disabled for specific applications. Product Range Protocol Port(s) SVSi ICSP 1319 HTTP 80 HTTPS 443 Telnet 23 SSH 22 FTP 20-2

Audio Architect 1.95.3 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.95.3. Downloads: AudioArchitect_v1.95.3.zip Release Notes: New in HiQnet Audio Architect version 1.95.3: BSS Audio Fixed DHCP Gateway issue for address 0.0.0.0 for Contrio wall controllers New in HiQnet Audio Architect version 1.95.2: BSS Audio Added ability to select Da

Excluding the Jetpack Keypad

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Jetpack Does the Jetpack require the included keypad to operate? The Jetpack kit cannot be ordered without a keypad. However, installing the keypad can be considered optional. Operations could be performed via the user webpage. A control system could also be introduced to control the Jetpack over ethernet. The full API is lo

Processing Input Channels With the Ui Mixer GUI

Published December 12th, 2025 by Gary Brindley

In this video, we demonstrate how to access and utilize the Soundcraft Ui mixer's Studer Preamps, DigiTech Guitar Modelers, and the dbx-powered DSP, including the EQ, RTA, Gate, & Compressor. Transcript Hello, and welcome to the Soundcraft Video Manual Series. My name is Austin, and today I will be taking you through some of the c

Wireless Training: Basics of Wireless Transmission

Published November 27th, 2025 by Gary Brindley

Electromagnetic waves and their properties.

Using Multicast with Dante

Published December 18th, 2025 by Gary Brindley

Audinate teaches us the difference between unicast and multicast network traffic, and how to determine which transport is appropriate.

AUDIO ARCHITECT 2.25.0 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installation files for Audio Architect 2.25.0 Downloads: Download Audio Architect installer HERE. Release Notes: HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.25.0: Main Application Added support for Dante 4.0 Improved performance in Dante routing Crown Added support for

Assigning Static IP Addresses to HiQnet Devices

Published November 14th, 2025 by Gary Brindley

Brand: AKG BSS Crown Models: Various Question: How do I assign a static IP address to Harman Pro devices that use the HiQnet Protocol? Answer: The easiest way to do this is to use HiQnet NetSetter which is included with the Audio Architect installation. In NetSetter, select the appropriate interface using the drop down menu by “PC Adapter". If you

Changing Input Polarity on BSS Soundweb Devices

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Series Summery: The following set of instructions will show you how to change the signal polarity of the analog inputs of a BSS Soundweb device, such as a BLU50, BLU100 or BLU 103. This also applies to any analog input cards for the 800 series chassis. does not apply to digital input cards or BLU-Link. There are

Using XLS DriveCore 2 Outside the US

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XLS Drive Core 2 Will my XLS Drive Core 2 amplifier work outside the US if I purchased it in the US? Unfortunately no it won’t unless you use a step-down transformer of sufficient power rating. The XLS Drive Core 2 series is only designed to work in the region it was built for. If you need to use an amp in a region other than

Getting to Know DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

An overview of the DCi Amplifier family and the benefits and features of the series. Transcript Welcome to the getting to know crown dci drive core install product family video the drive core install series of amplifiers is a complete line of high performance installation amplifiers based on the proprietary drive core technology dci series ampli

135MA & 160MA Have Priority Ducking, not Priority Muting

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: 135MA 160MA Does the 135MA & 160MA have Priority Ducking or Priority Muting? The Priority Muting feature on the 135MA and 160MA mixer amps do not have enough of a volume change to use it to switch between two sources on these mixers. The 135MA and 160MA manuals discuss this mixer-amp line's priority muting features, but th

Custom Fonts in TPDesign Windows 10 & 11

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: TPDesign 4 TPDesign 5 Why is an installed custom font on Windows 10/11 not available in TPDesign? Fonts should be installed with elevated permissions into the Windows fonts folder, instead of the current user's font folder. Right-click on the font file (<font>.ttf) and select "Show more options." Then select "Install for al

CTC-1402 Connectivity and Update Success

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: CTC-1402 How can I successfully connect a CTC-1402 to an AMX controller or VNM (Virtual NetLinx Master via Studio), to perform a firmware update or for NetLinx control? It is recommended to only use URL connectivity to a controller or VNM. In the web configuration, on the System page, change the connection mode to URL and enter t

Choosing the Right Networked Audio

Published December 17th, 2025 by Gary Brindley

Where to properly specify CobraNet, BLU link, AVB, and Dante solutions.

AKG Sounds from the Studio | E3: How to Mic Vocals Using the Vocal Booth Mic Technique

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman provides best practices for miking a vocalist using AKG C Series microphones. Subscribe to be notified of every AKG video at the official AKG YouTube Channel. Product Details * AKG C414 XLII Reference Multipattern Condenser Microphone * AKG C414 XLS Reference Multipattern Co

ViSi Remote Compatibility with Android Devices

Published December 15th, 2025 by Gary Brindley

Brand: Soundcraft Models: ViSi Is the ViSi Remote app compatible with Android devices? No, the ViSi Remote is an iOS app for iPads. For more information, please refer to the product page of the app: https://www.soundcraft.com/en/products/visi-remote

Audio Architect 1.10.3 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.10.3 Downloads: AudioArchitect_v1.10.3.zip Release Notes: New in HiQnet Audio Architect version 1.10.3: New in HiQnet Audio Architect version 1.10.2: Fixed issue where the application was over-subscribing to Soundweb London devices. Fixed issue where the application wo

Crown ComTech D Power Sharing Amplifiers with DSP & Dante | Product Overview

Published December 21st, 2025 by Gary Brindley

Crown Com Tech D Series Compact Power Sharing Amplifiers with DSP and Dante are ideal for a wide range of commercial installed audio applications. Available in 2-channel, 4-channel, and 8-channel models, this series is ideal for diverse installed audio applications. All models feature Dante inputs and outputs, built-in DSP, 125W per channel, power

Crown – Conectar banana

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: Various ¿Puedo conectar clavijas tipo banana a los terminales de los altavoces del amplificador? Sí, esto es posible quitando las tapas de protección dentro de los terminales del poste de unión con la ayuda de un tornillo como se muestra aquí. Modelos que tienen esta opción de puerto: XLi Series XLS Drive Core 2 Series XTi Seri

I/O Cards for Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

The available card options for Soundweb London 800 series devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Overvie

Getting to Know the K812 Headphones

Published November 27th, 2025 by Gary Brindley

AKG gives Guitar Center an inside look at their K812 Headphones at the 2014 NAMM show.

Ceiling Speakers Configurator: Part 2

Published December 21st, 2025 by Gary Brindley

Part 2 of how to use the JBL Ceiling Speaker Configurator (CSC) software application.

Enabling and Disabling Front Panel Security in Crown I-Tech HD Amplifiers

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: I-Tech HD How do I enable Front Panel Security in I-Tech HD amplifiers? I-Tech 12000HD, 9000HD and 5000HD Front Panel Security can be enabled from the front panel by holding down the buttons: NEXT and PREVIOUS. Front Panel Security can also be enabled by going online to the device in Hi Qnet System Architect or Hi Qnet Audio A

SOUNDWEB LONDON Host DSP And Dante Firmware Versions By Audio Architect Release

Published December 15th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Question: How to find BSS Soundweb London firmware versions used in a specific version of HiQnet Audio Architect. Answer: BSS Soundweb London host firmware files and BSS Soundweb London Dante firmware files are included with each version of HiQnet Audio Architect. The firmware files are located in the installed fol

Loudspeaker Product Overview

Published December 22nd, 2025 by Gary Brindley

Various series of JBL loudspeakers for installed sounds solutions. It also explains the details of various series of JBL loudspeakers and how to..

How to use #IF_DEFINED to set pre-compile conditions

Published December 21st, 2025 by Gary Brindley

Question: How do I use #IF_DEFINED to set pre-compile conditions? Answer: The attached code demonstrates how to use #if_defined to determine something to do, like load the appropriate module based on which room you're loading the code. In this demonstration, the code will load a module based on which room has been defined. This is useful if you have

Differences Between CK31, CK32 and CK33 Capsules

Published November 21st, 2025 by Gary Brindley

Brand: AKG Models: CK31 CK32 CK33 What are the differences between CK31, CK32 and CK33 capsules? They are different in their polar patterns which is noted with the appropriate drawing above the capsule name. A polar pattern defines how much of the signal will be picked up by the microphone from different directions. These capsules are integrated

Hardware Overview of Soundweb London Processors

Published December 18th, 2025 by Gary Brindley

The digital signal processing available to Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options SOUNDWEB LONDON - Hardware Overview - Ch

Contacting BSS Audio Technical Support

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Various My BSS Audio product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? The information below is applicable to products from BSS Audio. Support for Harman Consumer products can be found at https://harmanaudio.com. Support for Harman Luxury prod

Dante Latency Management

Published December 17th, 2025 by Gary Brindley

Audinate teaches us what latency means in a Dante network, and how to monitor and adjust it to suit your requirements using Dante Controller.

Software Used to Configure Soundweb London

Published December 9th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London What software is used to configure the BLU-100? The BLU-100 is configured using HiQnet Audio Architect or the legacy software HiQnet London Architect.

SOUNDWEB LONDON Logic Output Ports

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: Soundweb London devices provide two methods in driving external devices from logic outputs; Source or Sink Minimum Maximum Conditions Source capability 10.5m ASink capability before current limit 60m AVoltage between port and ground 50VRelay coil resistance 400ohms Ext. supply=24V200ohms Ext. supply=12V C

Getting to Know AKG Microphones

Published November 27th, 2025 by Gary Brindley

Reviewing the various microphones from AKG.

Manager will not open

Published December 21st, 2025 by Gary Brindley

Question: Manager will not open and gives an error that said "Error, please close all Cloudworx applications and try again", how can I get Manager to start? Answer: First thing to check is the Manager logs to see what is causing the application from not launching. Logs can be found at this location, C:\Users\[username]\CloudworX Manager With that e

Adding Additional AB4000 EW for More Gain

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: AB4000 EW Question: Can I connect two or more AB4000 EW to get more gain? Answer: Yes. A maximum of three AB4000 EW antenna boosters may be used in series for very long cable runs. A minimum amount of cable length is needed between two boosters as well as between an active, boosted antenna and antenna booster (e.g. 40 m of RG58

Using Room Configuration Templates with the DCP-555 Web Interface

Published December 18th, 2025 by Gary Brindley

Walking through the web interface. Using Room Configuration Templates. "Web Configuration", Part 2 of 3.

How Many Devices are allowed on the N-Command Controller

Published December 21st, 2025 by Gary Brindley

Question: How many devices are allowed on the N-Command Controller? Answer: N8001 - 50 devices max N8002 - Unlimited N8012 - Unlimited

LONDON ARCHITECT 6.00.R5 - Installer

Published December 13th, 2025 by Gary Brindley

Brands: BSS Crown Models: Product Name: Soundweb London Series Downloads: setup.6.00.R5.exe HiQnet London Architect 6.00.R5 Updates since 6.00.R4 Important Information – Please read This and other relevant documents can be found in the Help menu within HiQnet London Architect. HiQnet London Architect is only compatible with HiQnet System Architect 1

Deleting Client Gateways in RMS

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] Why can't I delete my client gateway in RMS? A client gateway must be reporting offline in RMS before you can delete it. To force a client gateway offline either disable the RMS connection in the client's web configuration or simply disconnect the client gateway from the network. Allow RMS some ti

Finding the Main Window in London Architect

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: London Architect How to do I get the main window back in London Architect? A common question from customers is “how to do I get the main window back?" or “the Main Window disappears when I go online". There is a simple reason for this behavior, London Architect application has a separate window set for operate mode versus design m

Booting a Soundweb London in Safe Mode

Published December 15th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London How do I boot my Soundweb London device in SAFE MODE? What is Safe Mode? There may be a case where you need to interrupt a device during its normal boot up so you can perform a Factory Reset of the device. This is called Safe Mode. It allows the device to boot and connect to the Network without running any program

Using Soundweb London in Dante Domain Manager with AES67

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London NOTE: This article is for Dante Domain Manager users that are enabling AES67 in a domain for Soundweb London. Product Version 1.3.4 [f/w-4.2.3.13] Release Notes Added Support for PTPV2 The AES67 parameter for the Soundweb London device in Audio Architect must be enabled when the device is enrolled in an AES67 c

OpenSSH Vulnerability CVE-2023-38408

Published December 21st, 2025 by Gary Brindley

Question: Are any AMX products effected by CVE-2023-38408? Answer: A vulnerability was identified in relation to the use of OpenSSH within Linux-run systems on Tuesday July 25th, 2023 (CVE-2023-38408). This vulnerability can lead to remote code execution if an agent is forwarded to an attacker-controlled system. AMX has assessed all products and se

How to Factory Reset XLS Amplifiers

Published December 22nd, 2025 by Gary Brindley

A walk through of a factory reset on an XLS Amplifier which fixes the no audio on the output issue that has been reported to our service centers.

Audio Architect 1.80.3 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.80.3. Downloads: AudioArchitect_v1.80.3.zip Release Notes: New in HiQnet Audio Architect version 1.80.3: BSS Audio Fixed issues in logic simulation caused by copy/paste and deleting of wires New in HiQnet Audio Architect version 1.80.2: Main application Restricts networki

G5 Panels and Putty

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: G5 How do you configure Putty to connect to G5 panels? Open new Putty session and expand the SSH section by clicking on the + symbol. Once the SSH menu is expanded, click on the section labeled TTY. Check the box for “Don't allocate a pseudo-terminal". Return to Session, select Default Settings and click Save. Putty will now reme

AUDIO ARCHITECT Signal Naming

Published December 16th, 2025 by Gary Brindley

Brand: BSS Models: Audio Architect Introduction: Signal naming is a tool that populates the name of a signal through a design file. This is can give you an easy way to visually see where a signal goes even through complex wiring. This can be very useful in complex designs. Inserting a Signal Name Each processing block has a place for signal name ent

Audio Architect 1.80.2 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.80.2. Downloads: AudioArchitect_v1.80.2.zip Release Notes: New in HiQnet Audio Architect version 1.80.2: Main application Restricts networking to only start on a single instance of Audio Architect Fixed auto-login when opening Audio Architect from double-clicking venue f

How to change the audio nature of C5 and C1000 microphones

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: C5 C1000 What is common in C1000S, C5 microphones and C5 WMS heads? The AKG C5 variants, including the Wireless Handheld Transmitter heads and the AKG C1000S models up from MKII has the same capsule, therefor the accessories used are the same. There are two plastic converter caps may be attached onto the capsule that can change t

How To Send DGX Shell Commands From NetLinx Code

Published December 21st, 2025 by Gary Brindley

Question: How To Send DGX Shell Commands From NetLinx Code? Answer: This is a working example of DGX shell commands from Netlinx code. The attached code shows connection to a DGX-3200. It can be adapted for all size frames. In this example, you can reboot whole cards, single ports and cycle POE to DXLink endpoints. This code consists of an exampl

Unlocking Access Control Password and Front Panel in a DSi 1000, DSi 2000 and DSi 4000

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: DSi1000 DSi2000 DSi4000 How can my Crown DSi1000, DSi2000, or DSi4000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown DSi amplifier requires a complete factory re

Ordering a Replacement C451B Capsule

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: C451B What is the SKU for ordering a replacement C451B Capsule? There is no SKU for the C451B capsule, however it can be built and replaced by using the following parts: 2895M06010 - Electrode, complete 2230Z28010 - Insulation sleeve 2230M09010 - Membrane, complete Question: What is the SKU for ordering a replacement C451B C

Soundweb Omni and AVX Suite Documentation and Training Material Coming Soon

Published April 10th, 2026 by Gary Brindley

Brand: BSS Models: Soundweb OMNI 512p Soundweb OMNI 256p Soundweb OMNI 32e Soundweb OMNI 16e Question: Where is all of the Soundweb Omni and AVX Suite documentation and training material? Answer: Coming soon.

Audio Architect 2.00.0 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 2.00.0 Downloads: AudioArchitect_v2.00.0.zip Release Notes: New in HiQnet Audio Architect version 2.00: Main application Added Dante Controller routing functionality in Route Audio mode Removed 'Reset Parameter Values' from control panels Performance improvement when loadi

IR Emitter Cable Length

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: IR Emitter What is the maximum length the cable can be extended on an IR emitter? The 'official' maximum length is 10 feet, i.e. the cable we provide. The true maximum length is a factor of many variables; including wire gauge, twist, capacitance, inductance, receiver sensitivity, and last, but not least, the carrier frequency of

Battery Life for NI Series

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: NI series What is the expected battery life for the Lithium (LI) batteries in the NI series? The NI series uses a combination lithium battery and clock crystal package called a Timekeeper. We have made the calculations and have determined that the battery can be expected to have 3 years of usable life in very adverse conditions.

Move Multiple Lines in Netlinx Studio

Published December 21st, 2025 by Gary Brindley

Question: How do you move multiple lines left or right in Netlinx Studio at the same time? Answer: Highlight the desired lines to be moved. Use Tab to indent the lines and move them to the right, use Shift+Tab to unindent and move the lines to the left.

Dante Device Name and Dante Channel Names in Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA. These models contain a Brooklyn II Dante card licensed by Audinate. The Soundweb London device name and Dante channel labels are dictated by the conventions used by the Dante card. Dante Device Name Up to 30 ch

Audio Architect 1.50.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.50.1. Downloads: AudioArchitect_v1.50.1.zip Release Notes: New in HiQnet Audio Architect version 1.50.1: JBL Fixed metering issues on DPDA master panel AKG Updated DMS-700 firmware Crown Updated AVBX installer New in HiQnet Audio Architect version 1.50.0: Main Applicatio

Setting Subwoofer Phase

Published December 12th, 2025 by Gary Brindley

Brand: JBL Models: Various How do I set subwoofer phase? Depending on the absolute phase of your main speakers and amplifier and the distances of the subwoofer and the main speakers from the listening position, the bass in the crossover region may be smoother if you reverse the subwoofer's phase. Typically, though, phase is left at 0° for most appl

Configuring Putty for Serial Connection to Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article covers how to configure Putty to communicate with a Soundweb London device. Hardware Requirements Computer with a serial RS232 port or USB-to-Serial adapter. USB adapters with FTDI chipset or Prolific chipset are recommended. Null modem cable or Null Modem gender changer adapter.Female 9-pin

AUDIO ARCHITECT 2.20.0 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installation files for Audio Architect 2.20.0 Downloads: Download the Audio Architect installer HERE. Release Notes: New in HiQnet Audio Architect version 2.20: Main Application Venue level support for Dante Routing in Venue Options Improved performance in Dante matrix router Fixes for Dante Routing wit

Telephone Paging Using the BLU-102

Published December 12th, 2025 by Gary Brindley

Brand: BSS Audio Models: BLU-102 Overview: This design has a number of unique features including: Telephone Hybrid for connecting to POTS or analog PBX DTMF detection for zone selection Tone feedback for operator prompt Design Scalable to 16 + zones Download: BLU-102_Telephone_Paging_V0.3.audioarchitect Design Example: In this design we will discuss

Running Multiple Instances of HiQnet Audio Architect on the Same PC

Published November 24th, 2025 by Gary Brindley

Brand: AKG BSS Crown Models: HiQnet Audio Architect Can multiple instances of Audio Architect be launched on the same computer? Multiple instances can be launched on the same computer but only the first instance will be allowed to communicate with devices on the network. The subsequent instances will have their network functionality disabled and it

Maximum Cable Length for a 70 Volt Speaker System

Published December 19th, 2025 by Gary Brindley

Question: Is there a maximum cable length for a 70v speaker system? Answer: One of the primary benefits of using 70v systems is that they can carry a signal for great distances of over 1000 feet or more. That said, each speaker will be slightly quieter the further it is from the amplifier. To achieve these distances we recommend using a good quality

Front Panel Lockout for CDi,DSi,XTi Amplifiers

Published December 21st, 2025 by Gary Brindley

The front panel display on the CDi, DSi and XTi models can be locked out to prevent unwanted changes to the amplifier programming. This note will explain how to lock and unlock the front panel display. There are two ways to lock out and unlock the front panel display. The display can be locked out using front panel buttons or through the Audio Archi

Location of Crown and JBL Amplifier Device Files, Preset Files and Speaker Tuning Files in Audio Architect

Published December 19th, 2025 by Gary Brindley

Brand: Crown JBL Models: Various Where can I find speaker tunings installed with Audio Architect? The latest Speaker Tuning Files for Crown DCi Network Series, DCi DA Series, CDi Drivecore and DSi 2.0 amplifiers are located in the following folder: C:\Program Data\HPRO\Audio Architect\<Audio Architect version>\HPRO Speaker Tunings 2.0 Audio

PC1

Published December 21st, 2025 by Gary Brindley

Question: Where is the manual for the PC1? Answer: Download the manual Here.

Getting to Know Gooseneck Microphones

Published November 27th, 2025 by Gary Brindley

An overview of the AKG Gooseneck microphones including configuration and sizing options.

Identifying Amplifiers using Band Manager

Published December 22nd, 2025 by Gary Brindley

The process of identifying XTi amplifiers in HiQnet Band Manager. This allows one to match the virtual amplifiers in the software with the hardware...

Configure Monitoring Using Audio Architect: Part 2

Published November 26th, 2025 by Gary Brindley

How to use the Configure Monitoring workflow, part 2.

NETWORKED AV DESIGN ESSENTIALS Multicast Explained

Published December 18th, 2025 by Gary Brindley

Explaining what multicast is and how to use it.

Service Manuals and Schematics for HARMAN Professional Products

Published November 24th, 2025 by Gary Brindley

Brand: Various Models: Various How can I find service manuals and schematics for HARMAN Professional Products? HARMAN Professional's policy on intellectual property limits access to service manuals and certain documents, such as schematics, to only our Authorized Service Centers (USA) and our Distribution Partners (Outside the USA). These businesses

AMX Jumbo Frame Q&A

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various Overview: This document details inquiries concerning jumbo frames and their interoperability within a properly configured network. What are jumbo frames? A jumbo frame is an Ethernet frame, or data packet, that is larger than the normal maximum transmission unit (MTU) of 1,500 bytes established in the Ethernet specificatio

Obtaining Control Strings for Crown Amplifiers

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various How do I obtain third party control strings for my Crown amplifier? In Audio Architect, add the connected and discovered Crown amplifier to the canvas from the list in the Venue Explorer along with the third party controller object. Double click and open the Crown Amplifier Control Panel window. From here you can hold “

Background Noise During Zoom Call when Using the Lyra Microphone

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: Lyra How can you make the background noise less prevalent in a Zoom meeting when using the Lyra Microphone? There are setting in Zoom that can address this. In the Zoom desktop client: Go to Settings Go to Audio Under Suppress Background Noise, you can choose either Low, Medium, High or Auto noise suppression Choose the setting th

Enabling the Save Log Files Button on the New Precis Line

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Precis How do I enable the "Save Log Files" button on the new Precis line? Telnet to the unit Type "export log file on" and press Enter (Note: this command is not shown in the help menu) You will get the following response: Log file download is on, please go to webgui to download log files Open the webgui System tab and select t

Unlocking Access Control Password and Front Panel in a "CDi 2020" CDi1000, CDi2000 and CDi4000

Published December 19th, 2025 by Gary Brindley

!!! Important !!!! This update is only for CDi 1000, CDi 2000 and CDi 4000 amplifiers with firmware v1.4.0.0 and higher. The CDi2020 version of CDi1000, CDi2000 and CDi4000 amplifiers started shipping in mid-2023. The firmware was updated to v1.4.0.1 in January 2024, to display the correct version on the front panel. PLEASE NOTE: You MUST ensu

Does the SW3088 have a Battery for Memory Backup?

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: SW3088 Does the SW3088 have a battery for memory backup? No, they do not have a battery. The firmware and settings are held in the flash EPROM. The object inside that looks like a battery is in fact, a button with the unique serial number of the unit. This is detachable because there are plans in the future to be used as the de

BLU-100 I/O Configuration Overview

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: BLU-100 What is the input/output configuration of the BLU-100? The BLU-100 provides 12 analog inputs and 8 analog outputs, all balanced and line-level. Inputs support software-configurable gain and phantom power.

Guía de Aplicación del Amplificador Crown

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various Dónde puedo descargar la Guía de Aplicación para Amplificadores Crown? Haga clic en el enlace a la derecha para descargar el PDF.

PRX01-RX firmware update

Published December 22nd, 2025 by Gary Brindley

Question: How long does it take to firmware the PRX01-RX? Answer: In the case of the PRX01-RX, the firmware update can take up to 1 hour and the unit restarts several times.

Unlocking Access Control Password and Front Panel in a CDi6000

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: CDi6000 How can my Crown CDi6000 be unlocked? The front panel is locked and pressing the Prev/Up and Next/Down buttons does not unlock it. The access control password in Audio Architect has been lost so it cannot be added to a new venue. The Crown CDi amplifier requires a complete factory reset. Note that all settings, Pr

Conference Control OS Compatibility

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: CS3 Integrated System CSX Integrated System Which OS is compatible with Conference Control? Conference Control is available for Windows (Windows XP is not supported) and Android (v4.0 or later) systems Additional Information: Current version can be downloaded from the following link: Download Conference Control

Commands for the PR-WP-412

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: PR-WP-412 What commands are available for the PR-WP-412? General Commands ? Or help Prints help menu ping Ping to specified IP address fwversion Request the firmware version of the device fwupdatestatus Report device's firmware update status with node numb

Dynamic Meters in London Architect

Published December 17th, 2025 by Gary Brindley

How to use dynamic meters in London Architect.

Font Size in TPDesign

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: TPDesign What is the max font size in TPDesign4 and TPDesign5? The maximum font size in both TPDesign4 and TPDesign5 is 72.

NX RS232 Only Model Serial Range

Published December 21st, 2025 by Gary Brindley

Question: Does my NX Controller support RS422/485? Answer: Due to component shortages we had a short run of NX controllers that could not do RS422 or RS485. The serial number range for these is indicated below. Serial Start Date: Material: FG2106-02 Date: 04/12/2023 Initial S/N: 15500137259 Material: FG2106-03 Date: 04/13/2023 Initial S/N: 155001374

How to Use Distributed System Design Application

Published December 22nd, 2025 by Gary Brindley

Walkthrough on how to use the JBL Distributed System Design (DSD) software application.

JBL Performance Manager 2.8 Update

Published December 22nd, 2025 by Gary Brindley

This video demonstrates features included in the JBL Performance Manager 2.8 Update. JBL Performance Manager is the next-generation software application designed to configure networked audio systems for corporate and live concert events and systems within performance venues such as theaters and houses of worship. Using Performance Manager dramatica

Signal Naming Following in London Architect

Published December 18th, 2025 by Gary Brindley

What signal name following is and how it works of London Architect.

PA2 Android App 1.1.2

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: DriveRack PA2 Where can I download the PA2 Android App version 1.1.2? You can download this version by using the following link: PA2ControlSetup_v1.1.2_Arm32_64.apk

Connecting Processor to RMS Enterprise via Code

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Resource Management Suite [RMS] Do I have to configure the RMS Enterprise connection from the controller's web interface? No. Although, generally not recommended, it is possible to “hard code” this information with the following commands to the RMS virtual device (please see the RMS Netlinx Programmer Guide for additional details

No Amp Output After Reboot When Using AES Source With JBL Speaker Tunings

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: I-Tech 4x3500HDS I-Tech 4x3500HDB I-Tech 12000HD I-Tech 9000HD I-Tech 5000HD Overview: When an amplifier is loaded with a speaker tuning that contains FIRs designed for a sample rate other than the one the amplifier is set to, the FIR will not work as intended, and it can cause the DSP to behave in unexpected ways. Symptoms: FI

Cambiar canales Wi-fi en las UI Mixers

Published December 13th, 2025 by Gary Brindley

Brand: Soundcraft Models: UI Series ¿Cómo cambiar el canal Wi-Fi de mi UI Mixer? De forma predeterminada, la serie de mezcladores Ui está configurada en el canal 9. Si tiene problemas de conexión, lo primero que debe intentar es cambiar el canal Wi-Fi actual a un canal que esté menos ocupado. Puede determinar qué canales están menos ocupados util

Audio Architect 1.90.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.90.1. Downloads: AudioArchitect_v1.90.1.zip Release Notes: New in HiQnet Audio Architect version 1.90.1: Main application Fix backwards compatibility issues with Contrio wall controllers and Crown control ports New in HiQnet Audio Architect version 1.90.0: Main applicati

Audio Architect Using the BLU-101 & BLU-HIF Application Guide

Published December 12th, 2025 by Gary Brindley

Brand: BSS Models: BLU-101 BLU-HIF Overview: This venue file for the Soundweb London BLU-101 & BLU-HIF provides the functionality required for a small conferencing system. This design utilizes Acoustic Echo Cancellation for Audio and Video Teleconferencing applications. Downloads: Using_the_BLU-101_and_BLU-HIF_V5.audioarchitect Features: This

N2410 Windowing Processor and N24xxA enc/dec Compatibility

Published December 21st, 2025 by Gary Brindley

Question: What is the N2410 Windowing Processor and N24xxA enc/dec Compatibility? Answer: The following firmware for the N2410 windowing processor will be compatible with the N24XXA Enc / Dec firmware versions. N2410 WP N24xxA Enc/Dec v2.1.10 v1.3.x v2.2.7+ v1.4.7 v2.2.7+ v1.5.x (HDR disabled) Unsupported v1.5.x (HDR enabled)

Soundweb London Control Port Connector Types

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article covers the change in Control Port connectors used on Soundweb London devices. Old Connector: Used on all Soundweb London processors except BLU-80, BLU-32 and BLU-16 manufactured before April 2024. Part number for plug: 32-0296 - HDW,PLUG,EURO,12PIN,1x12x3.5mm,RA,ORN New Connector: Note: Used

N2300 Unit Does Not Pass Video

Published December 21st, 2025 by Gary Brindley

Question: Why do my N2300 units not pass video on the network, when other SVSi products pass video without issue? Answer: N2300 units require jumbo frames be enabled on the network switch. For Cisco switches, the command to to add to the config file is: port jumbo-frame For other switch manufacturers, please refer to the switch documentation for cor

Make Internal Diagnostic Messages Show Information in Real Time

Published December 21st, 2025 by Gary Brindley

Question: How do you make the Internal Diagnostic Messages or Notifications in Netlinx Studio show in real time? Answer: If you have ever noticed the progress bar for Internal Diagnostic Messages or Notifications building up and then appear to catch up by displaying a bunch of information all at once, it is because you didn't see all of the informat

Firmware Transfer Failing

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx Overview: This article will help troubleshoot failing firmware transfer. Troubleshooting: Below are some of the most common reasons that a firmware transfer may fail: The device being updated has a Dynamic Virtual Device number. This is a problem because periodically the Netlinx Controller will poll the connected devices

Dynamic Images Stop Working After Enabling Netlinx Security

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx Why did dynamic images stop working after enabling Netlinx security? Using HTTP to access images stored on the Netlinx master works fine with no HTTP security enabled on the Netlinx master. If you enable HTTP security on the Netlinx master, touch panels will no longer be able to access the image. To workaround this proble

Ui24R Touchscreen Compatibility

Published December 12th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui24R What Touchscreens Are Supported On The Ui24R? Some touch panels do not work, even though they are in the list of supported panels in the User Guide and Addendums. Touchscreen manufacturers use different hardware in their devices, even on the same model number. Ui24R will operate with a touchscreen connected to the HDM

Collecting Events from Soundweb London Devices in HiQnet London Architect

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article will cover using HiQnet London Architect to pull Event Logs from a Soundweb London device. Events in a Soundweb London Device: Events are generated inside a Soundweb London device. Each event is allocated with a number and with the time and date from the internal real time clock in the devic

Using NetSetter with Audio Architect

Published December 18th, 2025 by Gary Brindley

How to use NetSetter to discover and configure network information for your HiQnet devices.

AKG Sounds from the Studio | E5: Five Essential Tips for Maximizing Studio Creativity & Productivity

Published November 26th, 2025 by Gary Brindley

As part of AKG’s Sounds from the Studio, audio engineer Oliver Roman shares 5 essential tips for maximizing studio creativity & productivity. They include: Review Studio Requirements. Define Goals Ahead of Time. Be Well Prepared and Rehearse. Bring a Master Hard Drive. Prioritize Creativity and Productivity. Subscribe to be notified

Open-back vs. Closed-back Headphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Various What is the difference between open-back and closed-back headphones? The difference is in the way their housings are constructed. For personal listening and professional applications where external noise or using your phone's speaker is an issue, a closed-back design will be a better choice. For casual listening at hom

Chip Shortage for RS-422 & 485

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: NX Series Why did NX Series Controllers temporarily stop supporting RS-422 and RS-485? Update 6-12-2023 NX processors now support RS-422 and RS-485. The table below shows the date and starting serial number where processors began shipping with the IC again. **************************** Due to global supply chain component shortage

Updating Firmware on the PRX ONE

Published December 14th, 2025 by Gary Brindley

Brand: JBL Models: PRX ONE Overview: This article will cover the steps for upgrading the firmware in the PRX ONE. Installing the Pro Connect App Download and install the Pro Connect App. It is available for both iOS and Android devices. Pairing the speaker to the App Start by selecting “Add Speakers". Find and pair from the available list by selecti

Firmware Updates BLU - 100

Published December 9th, 2025 by Gary Brindley

Question: How are firmware updates managed for the BLU-100? Answer: Firmware updates are applied through Audio Architect, which checks compatibility and guides the process.

Device Not Listed in RPM

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: Rapid Project Makes [RPM] What do you do if the device you need is not listed in RPM? You have two options: Request the Module be Written Go to: https://developer.amx.com/#!/requestForm Click on Request Resource Fill out the form and be prepared with any documentation you may have Create an XDD File to be Used in RPM Go to: https:

Getting Connected to Your Soundcraft Ui Mixer

Published December 15th, 2025 by Gary Brindley

This video provides step-by-step instructions on how to connect to the Ui mixer's web browser GUI via the built-in hotspot. Transcript hello and welcome to the Soundcraft video manual series my name is Austin and today I will be taking you through a demonstration on how to get connected to your UI series mixer for the first time let's get sta

Low Output with Amp and Input Volume at Maximum

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: Various My output is very low with everything turned up on my amp and input source. Why is this happening, and what can I do about it? Most likely you are connecting a consumer line level input source to our amplifier. Consumer line level sources are typically rated at -10d BV, or 0.316Vrms. Unfortunately this is not enough t

Using Device View in Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us how to use the Device View in Dante Controller. This view provides advanced features for routing, device naming, and channel subscriptions.

XLS Drivecore Series 1 Default Setup

Published December 21st, 2025 by Gary Brindley

How to set an XLS Drivecore (XLS1000, XLS1500, XLS2000 or XLS2500) to its default settings XLS Drivecore Series 1 defaults Amp in Stereo Mode Crossover Bypassed Clip Limiter 1 On Clip Limiter 2 On To confirm the amplifier is set up in this way, please follow the instructions below. Set the amp to Stereo Mode, with the crossover byp

AKG Pro Warranty, Service & Repair

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: AKG products How can I get my AKG product serviced or repaired under/out of warranty? Our Factory Service Center can assist with the service or repair of the product. To initiate the request please contact our HPRO Service Department by calling 844-776-4899 Option #2 for Service or email: HProServiceUSA@Harman.com.

DCiDA Amp Reboots When Dante Cross-point Is Subscribed To

Published December 19th, 2025 by Gary Brindley

Question: Why does my DCi DA amplifier reboot whenever certain Dante sources are selected? Answer: When a Dante source channel name has multiple space characters, 0x20, the amp may reboot when its cross point is selected.This issue is mostly related to the number of spaces in the Dante source channel name, but its length also plays a part. For examp

DriveRack PA2 Latest Firmware Version

Published December 13th, 2025 by Gary Brindley

Brand: dbx Models: DriveRack PA2 What is the latest firmware version for the DriveRack PA2? Version 1.2.0.0 (as of 07-24-2022).

Connect the PA2 to a Wireless Network

Published December 15th, 2025 by Gary Brindley

In this video we'll show you how to connect the dbx DriveRack PA2 to a wireless network. We'll show you how to physically connect your device, as well as verify that you're receiving an IP address from your wireless router. You'll also learn about the dbx DriveRack PA2 app where you can access settings for this complete loudspeaker management

PR01-RX Firmware Update

Published December 22nd, 2025 by Gary Brindley

PR01-RX Firmware Release Notes: Product: PR01-RX Description: Precis HDBaseT Receiver and Scaler FG#: FG1020-050 File Name: SW1020-050_PR01-RX_v4_0 Firmware Version: 4.0 Release Date: 2023-4-18 Fixes in this release: Fixed issue where excessive polling or internal ethernet traffic could lead to MCPU lockup

Audio Architect 1.70.0 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.70.0. Downloads: AudioArchitect_v1.70.0.zip Release Notes: New in HiQnet Audio Architect version 1.70.0: Main Application Allow multiple device tabs open at once BSS Audio Added Soundweb Contrio HiQnet Server with Dante (Beta) Media engine capability Store parameter prese

BLU Link Input Routing with DCi Amplifiers

Published December 21st, 2025 by Gary Brindley

How to route BLU link digital audio with a DriveCore Install Network amplifier. Transcript The DCi Network series amplifiers accept both analog and BLU link digital audio sources. By default, the amps are configured to accept analog audio. This tutorial will cover how to change the input assignments to specific BLU link channels. It is recommended t

Getting Started with Dante Controller

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: Automatic discovery of connected Dante devices Navigating the Dante Controller interface Routing View Clock Status Network… Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Starte

Networked Audio Options with Soundweb London Hardware

Published December 18th, 2025 by Gary Brindley

Learn about several hardware features and networked audio options available to Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1 - Introduction SOUNDWEB LONDON - Hardware Overview - Chapter 2 - Cards SOUNDWEB LONDON - Hardware Overview - Chapter 3 - General Purpose Input and Output (GPIO) Control Options

Audio Architect 1.75.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.75.1. Downloads: AudioArchitect_v1.75.1.zip Release Notes: New in HiQnet Audio Architect version 1.75.1: Main Application Improved 'Sync Venue' performance with large venue files Restore direct editing of parameter address in Parameter Address editor Workaround for .NET

Ui24R - Multitrack Recording with a DAW

Published December 13th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui24R On MAC (USB Send) – ProTools: Start with mixer powered off, connect mixer to MAC via USB. Power on the Ui24R, Open new ProTools session after power up (Sample Rate NEEDS to be 48kHz). In ProTools, go to SetUp, select I/O. Select the Input tab in the I/O window, highlight all audio pathways pictured and delete them, se

Proper Gain Structure To Insure Highest Levels In Recordings

Published December 15th, 2025 by Gary Brindley

Brand: Soundcraft Models: Various Overview: Gain Structure Is Important, Not Only To The Overall Mix, But Also To Get Best Recording. It is very important to follow correct gain structure to get the best signal to noise ratio. Tips: Here are tips to get proper gain structure in your mix: Soundcraft UI, SI, Signature, and Notepad mixers will all rec

Storing Device Files with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Device Files.

USB Communication for XTI CDI and DSI Amplifiers

Published December 21st, 2025 by Gary Brindley

Brand: Crown Model: CDi DSi XTi Overview: The following set of instructions will show you how to add USB connections in Audio Architect if the software does not find your USB controlled amplifier. Step 1: In Audio Architect, click File in the upper left corner. Step 2: Click Application Options then Network Connectivity. Step 3: Click on Add C

Cascade Mode on the Ui24R

Published December 13th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui24R Overview: Cascading audio between two (2) Ui24R's has been added to the v3.0 firmware. 32 channels of audio can be streamed each way between a HOST and REMOTE configured Ui24R unit. Each Ui24R in a cascade setup only has the ability to mix the actual channels that are passing through the unit. The GUI (user interface)

BSS Serial Number Location

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: Various Where can I find the serial number on my product? For most of the BSS products the serial number is located on the bottom. Example: The serial number for the AC-V, AC-5S, BLU-3, EC-V, EC-4BV wall controllers is located on the back. Example:

Introducing The WMS420 Wireless System

Published November 27th, 2025 by Gary Brindley

Introducing the newest addition to the AKG wireless family: the WMS420. Perfect for many situations, the WMS420 is a simple wireless with professional features. Enjoy as AKG Product Specialist Rick Murphy provides a tour.

Replacement Options for the TR1616

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: TR1616 What are replacement options for the TR1616? The dbx TR1616 is no longer available and no longer repairable, due to lack of parts. There are a number of replacement options that utilize other HARMAN Professional products. The TR1616 is 16 Balanced microphone/Line level inputs with Phantom Power and 16 Balanced Line Level

Audio Architect does not Recognize my USB Amplifier

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: Various Why doesn't Audio Architect recognize my USB Amplifier? Most likely Audio Architect is not configured to look for USB devices. To check, you can go to the File Menu, and click Application Options, then Network Connectivity. There you should see two devices populated under the USB Devices box. If not, click “Add Connectio

Troubleshooting Echo in Conference Systems

Published December 17th, 2025 by Gary Brindley

Introduction This guide will address troubleshooting conferencing systems that echo for the far side talker. We will cover the most common mistakes people make when designing an Acoustic Echo Cancellation [AEC] system. AEC removes program echo from the microphone but this only works if the audio is correctly referenced. BSS supplies template file

Pairing DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Pairing both the DMS100 and 300 Units to the Receivers.

N2600 HDMI Pass Thru

Published December 21st, 2025 by Gary Brindley

Question: Why does the N2612 encoder fail to pass video from the HDMI output port? Answer: The HDMI Pass-thru option is disabled. Navigate to the device webpage > Video/ Audio > Video > General. Enable 'HDMI Pass Thru'. Valid video signals should now be passed on the encoder HDMI output port.

Formatting a Hex Buffer in Automator

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Automator How do you format a hexadecimcal command as a Buffer type in Automator? Sometimes you need to pass a Buffer type as part of the msg.payload value in Automator. When using a hex string, Node-red formats this in an odd way. Normally a hex string is formatted "$81, $01, $06, $01". When using the Buffer type in Automator, th

Adjusting Sample Rates in Dante Controller

Published December 21st, 2025 by Gary Brindley

Audinate teaches us how to configure and use different sample rates on Dante devices with Dante Controller.

Front Menu Settings for the PR Series

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: PR Series What settings are available on the front menu LED on the PR Series? The following sections are in the Menu LED on the front of the PR Series: Press MENU: VIDEO SETUP EDID SETUP: AUTO, MIRROR OUT 1-X, ALL HD, HD Wide, HD Full, 4K, 4K60, Custom OSD: ON/OFF CEC CONTROL: ON/OFF BLANK COLOR: Black, Blue, Green, Red HDCP IN: E

Run Venue Mode using Audio Architect

Published November 27th, 2025 by Gary Brindley

What is available for control and monitoring after synchronizing the venue.

256 AES Encryption with DMS100-300 Microphones

Published November 26th, 2025 by Gary Brindley

Understanding what is 256 AES Encryption and why we added it to our DMS microphones.

Accessories are Available for AKG MicroLite Microphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: MicroLite What accessories are available for AKG MicroLite microphones? Adapters for broad compatibility All MicroLite microphones feature a cable with a Microdot connector. Microdot is compatible with a variety of different connections, as well as all major manufactures of wireless microphone systems (AKG,® Audio-Technica,® Beye

Adjusting a Single Amplifier with Band Manager

Published December 21st, 2025 by Gary Brindley

The basic process of adjusting just one XTi amplifier in the Band Manager software.

Audio Architect 1.95.1 - Installer

Published November 14th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installation files for Audio Architect 1.95.1. Downloads: AudioArchitect_v1.95.1.zip Release Notes: New in HiQnet Audio Architect version 1.95.1: BSS Audio Updated Contrio wall controller firmware Fixed BLU-10 simulation crash New in HiQnet Audio Architect version 1.95.0: Main application Improved suppo

BLU-USB Quick Start Guide

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: BLU-USB Overview: This article covers the setup of the BLU-USB. Included in the Box: BLU-USB Interface 4 Rubber Feet 2 Mounting Brackets 4 Coarse-Threaded Screws for Mounting to Surface 4 Washers for Mounting to Surface Cable Cover Power Supply with IEC Cable* USB Cable (2 Meter) *Items not included with non-power supply models.

Distorted Audio on the DVX 4K

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DVX 4K How do I fix distorted audio on the DVX 4K? Browse to the Switcher page of the DVX Select Configuration Select the audio output with the distorted audio Under 10-Band Parametric Equalizer find the Tone Adjust Select Off

Audio Architect Room Combine

Published December 9th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London INTRODUCTION: Today, many hospitality and conferencing facilities rely on flexible room configurations to better suit customer needs. This can be anything from Ballrooms that are divided into smaller rooms to conference rooms that can be expanded to other conferencing rooms. For the spaces to function in a f

Unlocking Access Control Password in a Crown Amplifier

Published December 14th, 2025 by Gary Brindley

Question : Audio Architect Access Control admin password has been lost. Crown amplifier is locked and cannot be added to the Venue. How can the device be unlocked? Answer: The Crown amplifier requires a complete factory reset. Note that all settings, Presets and HiQnet Name will be lost. Unless otherwise noted, HiQnet Node Address and IP address set

Technical Overview of DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Set up and design considerations for the DMS Microphones.

How To Set Up a Fire Mute in Soundweb London

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: Interfacing Soundweb London with a fire alarm system is a common application. This is typically achieved by connecting a dry normally closed relay from the fire alarm system to a Control Input on a Soundweb London device. If the connection fails or the fire alarm system is triggered, the Control Input

Default Settings, User names and Passwords for AMX Products

Published December 14th, 2025 by Gary Brindley

Brand: AMX Models: Various What is the default User Name / Password for my AMX product? This document lists the default user name and passwords for various AMX products. Directions on how to return to factory default settings are also included where available. The information in this article applies to: Currently supported AMX products Camera Contro

Disable Auto-correct and Auto-complete in G5 Panels

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: G5 How do you turn off auto-correct and auto-complete for the G5 system keyboard? Enter Setup Scroll down to Language & Input Enter the password (default password is 1988) There are three things that should be done in Language & Input to finish: Disable Spell checker Disable Auto-replace Turn off Auto-correction Press the

N-Series N26x5 Video Encoder/Decoder Firmware

Published December 13th, 2025 by Gary Brindley

Brands: AMX Models: Product Name: N-Series N26x5 Video Encoder/Decoder SKU / FG #: AMX-N26E013 (NMX-ENC-N2615D-WP) AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK) AMX-N26D013 (NMX-DEC-N2625D-WP) AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK) AMX-N26E011 (NMX-ENC-N2615-WP) AMX-N26E011-EK (NMX-ENC-N2615-WP-EK) AMX-N26D012 (NMX-DEC-N2625-WP) AMX-N26D012-EK

Reset Switcher Settings in 2K DVX

Published December 22nd, 2025 by Gary Brindley

Question: Is there a command to reset the switcher settings in a 2K DVX? Answer: Yes, send the following command to 5002:1:0 : SHELL-RESET

Enabling Maintenance Mode on Encoders & Decoders

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: N-Series How do I enable maintenance mode on my encoder or decoder? The “Enable Maintenance Mode" button is only available on the logs page when logged in via HTTPS. Follow these steps to enable maintenance mode: Browse to the encoder or decoder IP address using https://x.x.x.x/ Once logged in, click the Logs link at the top Click

CE-COM2 Using BASE64 Encoding

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: CE-COM2 Does communicating with a device connected to a CE-COM2 require using BASE64 encoding? Yes, communicating with a device connected to a CE-COM2 requires BASE64 encoding. A CE-COM2 utilizes JSON packets when communicating information between a control system and a CE-COM2. In order to transfer byte data that flows through t

Setting the Time Zone Offset in London Architect

Published December 18th, 2025 by Gary Brindley

How to set the correct time zone for devices in your project of London Architect. HTCC02

SOUNDWEB LONDON Latency Map

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London What is the latency of a Soundweb London Device? Here is a Latency Map of a Soundweb London device:

Changing the ICSP Port

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: NX Series Can you change the ICSP port on an NX controller? No, the ICSP port is fixed at 1319 and the Secure ICSP port is fixed at 1320. This applies to all DVX, DGX, and Integrated controllers with NX processors.

Parameter Presets in London Architect

Published December 18th, 2025 by Gary Brindley

How to setup parameter presets of London Architect.

DMS100/300 Series Spare Parts

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: DMS100 DMS300 Can I buy DMS receiver or transmitter as a spare? No, unfortunately the receiver and transmitter units cannot be purchased as spare parts, however they have their own spare parts.

Factory Reset Jetpack

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Jetpack How do I restore the Jetpack to factory defaults? There are three methods to restore the Jetpack: Reset Button - When jetpack powered on, use a pointed stylus or paper clip to hold the RESET button for 5 seconds, then release. Telnet / SSH - Once connected, use the command 'reset factory'. Web Page - Browse to System >

DX-TX HDCP

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DX-TX How to set HDCP on the DX-TX? Use the following commands: ?VIDIN_HDCP ?VIDIN_HDCP - Requests the video HDCP compliance of the video input port addressed by the D:P:S. IMPORTANT: Send command to Port 7. Syntax: SEND_COMMAND <DEV>,"'?VIDIN_HDCP'" Example: SEND_COMMAND dvTX,"'?VIDIN_HDCP'" Returns a COMMAND of the form

Using Telnet with Soundweb London

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: This article discusses Telnet and how it can be used with Soundweb London devices. What is Telnet? Telnet is a command line interface used to execute simple commands in a single BLU device. You can use Telnet with all BLU rack devices and controllers except the BLU-8. Telnet communicates with the BLU devi

Resetting G4 Panel Passwords

Published December 22nd, 2025 by Gary Brindley

Question: Is there a way to reset the setup password on a G4 panel back to default? Answer: If the panel is connected to a Netlinx controller, using the ^RPP SEND_COMMAND will reset the password. If the panel is not connected, it would need to be sent in for reset.

BSS BLU presets from Muse Automator

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models/Languages: MUSE Overview: Triggering presets on a BSS BLU device from Muse Automator. Usage: Since the presets are not built into the exported Audio Architect file they will not show up as an option in the Command Node of Muse Automator. To execute a preset you will need to create a separate connection to the BLU on port 1023 an

Debugging IP Communication

Published December 17th, 2025 by Gary Brindley

Question: How do I debug IP_CLIENT communications using Netlinx Studio Diagnostics and Notifications? Answer: When controlling a device via IP in NetLinx it is difficult to debug the incoming and outgoing strings because Netlinx Studio's Notifications cannot be used to watch incoming and outgoing strings. Also, Control a Device does not work to sen

Recommended Device Number Ranges for NetLinx

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: NetLinx What are the recommended device number ranges for Netlinx? 0:3:0 – 0:x:0 Netlinx IP Connections (While 0:2:0 is technically valid also, we don't use it) 1-255 Axcess Devices Use Axcess standards 301-3060 Netlinx card frames Start at frame number 25 - (frame# * 12) + 1 5003-5999 EXB/VPX/ICSNet Netlinx devices EXB-COM2, EXB-

Ear Cushions for K270 & K280 Headphones

Published November 22nd, 2025 by Gary Brindley

Brand: AKG Models: K270 K280 Which ear cushion can be used for K270 and K280 headphones? Although K270 and K280 are discontinued they use the same ear cushions as the K240 and K271 models. Part number: 2058Z10010 - EARPAD K240, K271

Audio Architect 1.96.0 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.96.0. Downloads: AudioArchitect_v1.96.0.zip Release Notes: New in HiQnet Audio Architect version 1.96.0: BSS Audio Added restrictions to media types for Contrio Server. The media sample rate and channel count must now match the sample rate and channel count of the media

Contacting dbx Technical Support

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: Current dbx products My dbx product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? The information below is applicable to products from dbx. Support for Harman Consumer products can be found at https://harmanaudio.com. Support for Harman Luxury pro

AUDIO ARCHITECT Connecting to a HiQnet Network

Published December 15th, 2025 by Gary Brindley

INTRODUCTION This guide will walk you through the process of configuring your PC running Audio Architect or London Architect to communicate with a network of Hi QNet equipment. Before you begin, please ensure that all devices are connected to the same network as the PC running the Hi QNet software. CONFIGURE YOUR COMPUTER FIREWALLS Audio Architect w

Common Netlinx Checksum Calculations

Published December 16th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx What are some common checksum calculations in Netlinx programming? The attached checksum.axi file contains many common checksum calculations. The included checksum calculations are: checksumAdd (A sum of all bytes, the most common checksum) checksumBxor (bxor bitwise exclusive or checksum, for some Sony) checksum1sComplim

Muse Supported Language Versions

Published December 21st, 2025 by Gary Brindley

Question: What version of Python and JavaScript do AMX Muse Controllers support? Answer: Python 3.10 JavaScript ES5.2

4800/4820 Checksum Error

Published December 18th, 2025 by Gary Brindley

Brand: dbx Models: DriveRack 4800, 4820 How do I fix Checksum Error on Display for the DriveRack 4800/4820? Checksum Error in the 4800/4820 is often caused by a faulty CR2032 battery within the unit itself. The battery maintains the save state of the internal memory of the unit, and allows you to save presets to memory whenever the unit is unplugge

LYRA Compatibility with macOS Tahoe

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Lyra Question: Is the Lyra microphone compatible with macOS Tahoe? Answer: Yes, the Lyra microphone is plug and play compatible with macOS Tahoe; no additional driver needed.

Which CK12 Capsule is Required

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: CK12 Question: Which CK12 capsule is required for my AKG microphone? Answer: Microphone Model Microphone Code Required CK12 Capsule Code C414 XLII 3059X00060 2072Z00230 C414 XLS 3059X00050 2072Z00220 C414 B-XLII 3059Z00020 2072Z00230 C414 B-XLS 3059Z00010 2072Z00220 C414 B-ULS 2059Z00200 2072Z00050 C414 B-TLII 2059Z00210 2072Z0009

Enabling N2600 Dante AV mode

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: N2600 How do I enable Dante AV mode on SVSi N2600 units? Enter the webpage for the device, and on the 'Stream Setup' section on the Home page, tick the 'Dante AV Mode enabled' option and hit Save. This will trigger a reboot of the device followed by Dante AV mode being enabled. Note: While in Dante AV Mode, stream switches wil

Object Properties in London Architect

Published December 18th, 2025 by Gary Brindley

The properties available for each object type in London Architect.

Creating Playable Multitrack Session from Imported Audio Files on the Ui24R with a USB Stick

Published December 15th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui24R Overview: You Can Import Audio Files From DAW Sessions Onto a USB Stick For Playback in The Ui24R Multitrack Player This will allow you to take audio files recorded elsewhere (on a DAW), and play them back from a USB stick using the UI24R's Multitrack player. Very handy for Virtual Soundcheck or Mixdown on the UI. F

SVSI N4321 Audio Transceiver No Audio

Published November 28th, 2025 by Gary Brindley

Brand: AMX Model: FGN4321-SA FGN4321-CD Overview: This article covers some common symptoms and how to troubleshoot a transceiver with no audio. Problem: What to check: Attempted resolution: No audio received from N2300 encoder Interleaved multicast stream option matches on all devices Toggle interleaved multicast option on N2300 or N4321 to matc

Getting Started with Contrio Controllers

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Contrio controllers Overview: This article describes each of the contrio controllers and how to configure them with Audio Architect. Features: The Contrio features include: Analog & Ethernet Wall Controllers Compatible with BSS Audio Soundweb London, Crown DCi, and other Hi Qnet devices Available in Black or White Available in

DVX X2XX Switcher Web Page Flash Fix

Published December 15th, 2025 by Gary Brindley

Brands: AMX Models: Product Name: NX-1200, NX-2200, NX-3200, NX-4200 Master Controllers Enova DVX-x2xx Enova DGX 8/16/32/64 Massio Control Pads MCP-10x Enova DGX 800/1600/3200/6400 DVXC DVX-2265/3266 SKU / FG #: FG2106-01 FG2106-02 FG2106-03 FG2106-04 FG1901-16 FG1906-07 FG1906-09 FG1906-11 FG1906-12 FG1906-13 FG1906-14 FG1906-15 FG1906-16 FG1906-17

Storing Speaker Tunings with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to save, load, and distribute amplifier Speaker Tunings.

Access AcendoBook Settings Remotely

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: AcendoBook Is it possible to access the settings page on an Acendo Panel remotely via VNC? While connected in VNC, this can be achieved by clicking and holding down on the room name for 5 seconds. The settings menu will then be displayed.

Getting Started with a Dante Network

Published December 18th, 2025 by Gary Brindley

Audinate teaches us: IP addresses DHCP Names vs. addresses Quality of Service (Qo S) settings on switches Choosing a network switch. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dan

Third-party External Controllers for Ui Mixers

Published December 12th, 2025 by Gary Brindley

Brand: Soundcraft Models: Ui Series Are there any third-party external controllers for the Ui series mixers? No, there is no official support from HARMAN Soundcraft for third-party external controllers designed to control the Ui24R mixer.

Extending USB Connectivity for the Acendo Vibe

Published December 19th, 2025 by Gary Brindley

Brand: AMX Models: Acendo Vibe Can I extend the USB connectivity of the Acendo Vibe? Yes. AMX does have an available solution to extend the USB connectivity for the Acendo Vibe. There two lengths of cables available, 16 ft. (5m) and 33 ft. (10m), and the cables can be combined for a maximum of 50 ft. (15m). The cables have a female USB Type A conne

Using Control Ports on Soundweb London Devices

Published December 14th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Working with GPIO control GPIO (General Purpose Input Output) – also known as control ports or even sometimes called logic controls since they report logic levels. There are 12 inputs and 6 outputs on the control port terminal block in the center of the back panel on BSS units (the one exception is the BLU-GPX whic

Using the Signal Generator with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to use the built-in signal and noise generator in a Crown DCi-N amplifier.

Contacting Crown Audio Technical Support

Published December 18th, 2025 by Gary Brindley

Brand: Crown Models: Various My Crown Audio product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? The information below is applicable to products from Crown Audio. Support for Harman Consumer products can be found at https://harmanaudio.com . Support for Harman L

Analog Input Routing with DriveCore Install Amplifiers

Published December 21st, 2025 by Gary Brindley

How to route analog audio with a DriveCore Install Network amplifier. Transcript The DCi Network series amplifiers allow each channel to be independently configured to accept any of the analog or digital inputs supplied to the amp. This video will cover how to route analog audio to each channel, while a separate video will cover the digit

N2600 Encoder Rebooting When Showing Presentation Slides

Published December 21st, 2025 by Gary Brindley

Question: My N2600 encoder keeps hanging/ rebooting when showing images/ static-content such as presentation slides, what could cause this issue? Answer: This issue is most likely caused by a misconfiguration with the network switch. To resolve, check and correct as necessary the following switch parameters: Ensure that IGMP snooping is enabled/ ru

Using Loudspeaker Data with EASE

Published December 16th, 2025 by Gary Brindley

Brand: JBL Models: Various Do you have EASE files for [JBL speaker model]? We offer a range of loudspeaker data files to support system designers and consultants working with AFMG’s EASE software suite. GLL files are available for use primarily within the full version of EASE 5. For users working in EASE 4, we continue to provide a broad selection o

Contents of the Blu-50 Shipping Box

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: BLU-50 What is in the BLU-50 shipping box? 1 x BSSBLU50M 1 x AC Power Supply 12VDC 2.5.A 1 x AC Power Cord 2 x Mounting Brackets [for mounting to a flat surface like a desk or wall] 2 x Racks Ears [for mounting in a standard 19" equipment rack] 1 x Bag of Mounting Hardware 1 x 2 Pin Orange Euro Connector 1x2x5.08mm [for DC Power]

Audio Architect 1.30.2 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.30.2. Downloads: AudioArchitect_v1.30.2.zip Release Notes: New in HiQnet Audio Architect version 1.30.2: Main Application Improved load time of venues that contain a large number of BSS Audio Soundweb London links New in HiQnet Audio Architect version 1.30.1: Crown Updat

Downloading USB Drivers

Published December 16th, 2025 by Gary Brindley

This video instructs you on how to download the USB Drivers for Windows-based PCs from our website: www.lexiconpro.com. Please note: You do not have to download or install custom USB Drivers for Apple Mac computers to use the Lexicon Alpha, Lambda or Omega. The Alpha, Lambda and Omega use the Macs core audio driver and should be recognized on Int

DGX x00 with 4K60 DXLink - Switcher & Controller Update

Published December 14th, 2025 by Gary Brindley

Brands: AMX Models: Product Name: DGX800-ENC DGX1600-ENC DGX3200-ENC DGX6400-ENC SKU / FG #: FG1061-08 FG1061-16 FG1061-32 FG1061-64 Downloads: EnovaDGX_3.8.26+MCPU-image.zip SW2106_NX-X200_Controller_v1_8_218.zip Information: Main features/fixes include: Enova DGX changes in v3.8.26 (hotfix) Enova DGX 5002 Changes from 3.8.25 to 3.8.26 (MCPU cha

Using the BLU-10

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Summery: The Soundweb London BLU-10 network wall controller features a touchscreen, rotary encoder, two navigation buttons and an infra-red proximity sensor. It can be configured with up to 100 pages which can be nested into folders. Each page can hold up to eight different functions which can be parameters, preset

DVX-3266-2265-4k Switcher & Controller Update

Published December 13th, 2025 by Gary Brindley

Brands: AMX Models: Product Name: DVX-3266-4K DVX-2265-4K SKU / FG #: AMX-FG1906-0402 AMX-FG1906-0202 FG2106-02 FG1906-0201 FG1906-0401 Downloads: SW1906_25A_SWITCHER_v2_0_4.zip SW2106_NX-X200_Controller_v1_8_218.zip Information Overall steps to this article: Update DVX central Controller version followed by updating DVX Switcher version Update

How to Match Crown Dante Firmware to DCiDA amplifiers

Published December 21st, 2025 by Gary Brindley

Brand: Crown Models: DCi4x1250DA DCi8x600DA DCi4x600DA DCi4x300DA DCI8x300DA How to Allow Imported Firmware and, if necessary, enable Manufacturer Override in Dante Updater See DCiDA Amplifier and Dante Firmware - HARMAN Anytime Help Center to confirm the latest versions and rev notes. DO NOT INSTALL Harman International Dante firmware on a

Soundweb London Series 2 Crestron Modules (Legacy)

Published December 14th, 2025 by Gary Brindley

Version 4.2 modules were released by BSS. These were initially released to support Crestron Series 2 processors, but this module can be recomlpiled for Series 3. Download v4.2 here. Version 5.4 modules were released by Crestron. Some users have reported issues with the 5.4 modules. For the current BSS Crestron Modules for the Series 3 go here.

AMX Subroutine Name Length

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Netlinx How long can names of subroutines (DEFINE_CALLs) be? 66 characters.

XTi 2 Series Amplifier Software Requirements

Published December 20th, 2025 by Gary Brindley

Brand: Crown Models: XTi 2 Series What are the software requirements for the Crown XTi 2 Series Amplifiers? They require Hi Qnet Audio Architect version 2.55.2 or higher. Band Manager does not support this updated hardware.

Adding Varia Panels to Touch Panel Design 5

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Varia TPDesign 5 How do I add Varia panels to Touch Panel Design 5 (TPD5)? TPD5 requires G5 Support Files of at least v1.5.68 to recognize the Varia panel type. Files can be found here: https://www.amx.com/en-US/softwares/g5-support-files-v1-5-68

Adjusting the Screen Contrast on the ZonePro

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: ZonePro 640, 1260, 640m, 1260m How do I adjust the contrast on the dbx ZonePro 640/1260/640m/1260m when I cannot view the screen? Press the Utility button (this is the Data Wheel Encoder that doubles as a button) and rotate. By default this will change the contrast setting. Adjust the Data Wheel Encoder to the right or left unti

ITHD Firmware v1.1.5.230

Published December 19th, 2025 by Gary Brindley

Brand: Crown Models: IT5000HD IT9000HD IT12000HD Downloads: Version: v1.1.5.230Release Date: 02/27/2025Download Link: DOWNLOAD Information: ITHD v1.1.5.230 fixes a bug in v1.1.5.226 that caused a small number of units produced without a programmed Manufacturing Date to enter a boot loop or not boot completely. ITHD v1.1.5.226 was released publicly

Contrio EC-V Wall Controller Factory Reset

Published December 13th, 2025 by Gary Brindley

Brand: BSS Models: EC-V Is it possible to perform a factory reset on a Contrio EC-V wall controller? It is not possible to perform a factory reset on a Contrio EC-V wall controller.The procedure provided in the Soundweb Contrio Ethernet Wall Controller Installation Guide is not correct.For assistance with a Contrio EC-V wall controller please follow

Q&A About Microphone Windscreens

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: Various Why do microphones have foam windscreens? The foam or fur cover of a microphone is called a windscreen. A windscreen protects the microphone diaphragm from gusts of air. Without a windscreen, wind or breathing can cause loud pops in the audio signal. Windscreens break up gusts of air before they interact with the microp

Compression 101

Published December 22nd, 2025 by Gary Brindley

Question: How do I setup my compressor? Answer: Introduction This paper offers a basic explanation of compression for beginners. If you've just purchased a compressor and aren't sure how to use it, or are considering the purchase of a compressor, this will help you understand what compressors are used for. What a Compressor Does Most types of sign

Factory Reset your DCi Amplifier

Published December 21st, 2025 by Gary Brindley

How to perform a Factory Reset on a DCi Network amplifier.

Identifying the Firmware Version in a Soundweb London Device

Published December 17th, 2025 by Gary Brindley

Firmware in BSS Soundweb London Devices It is important to determine the firmware version when replacing a Soundweb London device in a working system. Changing the firmware in a device will cause the devices to mute and stop running its Configuration. If you load the previous version of firmware back to the device, it will start running its Config

Clocking Basics for Dante

Published December 17th, 2025 by Gary Brindley

Audinate teaches us: How Dante clocking compares to legacy digital audio Dante clock roles and elections Clock failure modes Configuring Clock. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting

Logic Programming Basics in London Architect

Published December 17th, 2025 by Gary Brindley

How to program logic into your project of London Architect. HTCC02

Using the SR470 with the PT 400, HT 400, PT 450 or HT 450

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: SR470 Can I use the SR470 with PT 400, HT 400, PT 450 or HT 450 if they are in the same Band? Yes, however the HT 400, HT 450, PT 400, and PT 450 do not transmit a pilot tone, therefore If you use the SR470 receiver together with these transmitters, we recommend deactivating the pilot tone.

Jetpack System Button

Published December 21st, 2025 by Gary Brindley

Question: Why does the 'System On/Off' button on the JPK-1300 only power the system on, how do I get it to turn the system off? Answer: The button has 2 action triggers: System on - press and release System off - press and hold for 3 seconds, then release The hold action allows prevention of turning the system off if accidentally pressed.

Connecting Directly to the ZonePro using Ethernet

Published December 22nd, 2025 by Gary Brindley

Brand: dbx Models: ZonePRO 640m ZonePRO 1260 ZonePRO 1260m ZonePRO 641m ZonePRO 1261 ZonePRO 1261m Can I connect my PC directly to the ZonePro using an Ethernet cable? To be able to connect two Ethernet devices directly together without a switch, you must use an Ethernet cross-over cable or one of the devices must have an auto-switching Ethernet por

Networking Basics with Audio Architect: Part 1

Published November 27th, 2025 by Gary Brindley

The OSI network model and its relation to HARMAN technologies.

Using Contrio Wall Controllers with DCi Amplifiers

Published December 22nd, 2025 by Gary Brindley

How to configure the BSS Contrio Wall Controllers to work with a Crown DCi Network Amplifier.

AMX Help Files Not Opening in Windows 7

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: Various My help files will not open in Windows 7 or higher, how do you fix it? If you cannot open our .hlp files on your Windows machine and you are running Vista or later, you will need to download a fix from Microsoft. Windows Vista and later versions of Windows do not include WinHlp32.exe so you must install this component to o

AUDIO ARCHITECT 2.55.1 - Installer

Published November 26th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 2.55.1 Downloads: Download Audio Architect installer DOWNLOAD LINK Release Notes: New in HiQnet Audio Architect version 2.55.1: BSS Audio Added official support for BLU-50v2. For users migrating existing designs from BLU-50 to BLU-50v2 hardware, this migration will occur a

Contacting HARMAN Luxury Technical Support

Published November 21st, 2025 by Gary Brindley

Brand: ARCAM JBL Synthesis JBL Summit Lexicon Mark Levinson Revel Overview HARMAN Luxury Audio Group comprises the following brands: ARCAM, JBL Synthesis, JBL Summit, Lexicon, Mark Levinson, and Revel. These brands offer a range of Hi-Fi and home theater products. Please note that these products are not supported by HARMAN Professional or HARMAN Co

AUDIO ARCHITECT Basic Priority Logic

Published December 15th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Audio Architect Overview: When designing a sound and control system using Soundweb London, it can become necessary to implement some form of priority to manage the routing of audio signals which should have precedence over others, to override preset events or to establish the behavior of controls and indicators on

Audio Architect 1.80.1 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.80.1. Downloads: AudioArchitect_v1.80.1.zip Release Notes: New in HiQnet Audio Architect version 1.80.1: HiQnet NetSetter Fixed incompatibility with Windows 10 BSS Audio Allow telephone input card controls to be controlled via HiQnet Motion Control. This requires Motion

DMM AutoMixer Features

Published November 27th, 2025 by Gary Brindley

The DMM's feature set and explains how to adjust its DSP functions.

Getting to Know Project Series Microphones

Published November 27th, 2025 by Gary Brindley

Several models of microphones are explored including condenser models such as the P120, P170, P220, P420 and P820 Tube.

JBL Powered Speakers Quick Reset Guide

Published December 15th, 2025 by Gary Brindley

Brand: JBL Models: EON ONE Compact IRX EON 600 PRX 800 Overview: This article will cover the steps to reset your JBL powered speaker. EON ONE Compact Press and hold both the DUCKING and PHANTOM buttons for 5 seconds. All LEDs will flash to confirm the process. IRX Press and hold the Bluetooth button until all lights turn off and the Power light f

Bluetooth Codecs Supported by K361-BT and K371-BT Headphones

Published November 24th, 2025 by Gary Brindley

Brand: AKG Models: K361-BT K371-BT Which Bluetooth codecs are supported by AKG K361-BT and K371-BT headphones? SBC and AAC Bluetooth codecs are supported by these headphones.

Redundancy with Dante

Published November 27th, 2025 by Gary Brindley

Audinate teaches us: How Dante Redundancy works Configuring a redundant network Best practices for redundancy. Chapters Getting Started with Dante - 01 - Technical Overview Getting Started with Dante - 02 - A Simple Network Getting Started with Dante - 03 - Dante Controller Getting Started with Dante - 04 - Virtual Soundcard Getting Start

Getting to Know Accessories for Goosenecks

Published November 27th, 2025 by Gary Brindley

All the available mounting accessories for the gooseneck microphones.

Getting to Know the DMS100-300 Microphones

Published November 27th, 2025 by Gary Brindley

Overview of the AKG DMS100 and 300 Microphones and their features and benefits.

Deleting Logos from a 2K DVX

Published December 17th, 2025 by Gary Brindley

Brand: AMX Models: DVX How do you delete/remove the logo from a 2K DVX? Send the following command to 5002:1:0 : SHELL-CLEARLOGO

Audio Architect 1.80.0 - Installer

Published November 25th, 2025 by Gary Brindley

Brands: AKG BSS Crown Models: Various Summery: Installer for Audio Architect 1.80.0. Downloads: AudioArchitect_v1.80.0.zip Release Notes: New in HiQnet Audio Architect version 1.80.0: Main Application Added hierarchical rooms to support for floor, building, and campus views Access Control Added auto log-off Added event log filtering and e-mail on a

Factory Restore SVSI Window Processor

Published December 19th, 2025 by Gary Brindley

Question: How do you factory restore a SVSI Windowing Processor? Answer: There is a recessed Reset button on the rear panel. Press and hold Reset button for one minute to perform a factory restore. Note: Short press Reset button to initiate a warm restart which causes the processor to reset, but not lose power. A reset does NOT affect the current

CK47 Shotgun Capsule Replacement

Published November 19th, 2025 by Gary Brindley

Brand: AKG Models: CK47 Shotgun Microphone Capsule CK80 Shotgun Microphone Capsule What is Replacement for CK47? An alternate replacement for the CK47 would be a CK80 [Item# 2765Z00240]. The CK80 is another shotgun capsule that will work in place of the CK47.

Importing Firmware in Dante Updater

Published December 17th, 2025 by Gary Brindley

Brand: BSS Models: Soundweb London Overview: As of Dante Controller Version 4.2.7.1 all of the functions of Audinate Firmware Update Manager have been incorporated into Dante Updater which is included in Dante Controller. This guide will cover importing the firmware into the LIBRARY section and then updating the firmware in the HOME section. The fi

Error when Updating Firmware in Networked Crown Amplifiers with Audio Architect

Published December 21st, 2025 by Gary Brindley

Firmware Update in a Crown Networked Amplifier Applications such as Hi Qnet Audio Architect and Hi Qnet System Architect are required to update firmware in the following amplifier series: DCi, i-Tech HD, CTs, CDi Drive Core and JBL DSi 2.0. The firmware is transmitted to the amplifier using TFTP protocol over UDP port 69. The following error mes

Muse Automator HTTP Example

Published December 21st, 2025 by Gary Brindley

Question: How can Muse Automator be used to create a web page? Answer: Import the http example file into Muse Automator to see an example project. Download HERE.

SVSI Input Audio

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: N Series What functionality does the Input audio option provide on SVSi encoders and decoders? For encoders - input audio for hostplay allows the analog audio input to be used as an audio source when the encoder has no video source connected. For decoders - input audio for localplay allows the audio stream set on the decoder to be

Live Chat with AKG Professional Technical Support

Published November 27th, 2025 by Gary Brindley

Customers and installers can now chat with our technical support agents using WhatsApp or SMS, making it easier to get help without picking up the phone. Whether you’re supporting a live gig, installing a system, or managing audio in a church or corporate environment, messaging support gives you a faster, more convenient option. Live chat is availab

Unlocking Access Control Password and Front Panel in an "XTi 2020" XTi1002, XTi2002 and XTi4002

Published December 19th, 2025 by Gary Brindley

!!! Important !!! This update is only for XTi 1002, XTi 2002 and XTi 4002 amplifiers with firmware v2.4.0.0 and higher. The XTi2020 version of XTi1002, XTi2002 and XTi4002 amplifiers started shipping in mid-2023. Production firmware was updated to v2.4.0.0 in February 2024 starting with SN 8502018714. PLEASE NOTE: You MUST

AKG Serial Number Location

Published November 14th, 2025 by Gary Brindley

Brand: AKG Models: Various Where is the serial number on my AKG product? The serial number of all AKG products can be located on the product box. It could be on the back, bottom or side of the box. Examples:

CS3 Discussion System Setting Up

Published November 27th, 2025 by Gary Brindley

How to set up a CS3 discussion system in order to experience its functions to the full extent.

Cannot Update SVSI Firmware, Min SW Error

Published November 28th, 2025 by Gary Brindley

Brand: AMX Models: SVSI When updating firmware, what can you do if you receive an error message that says "Cannot update. Min SW is xx/xx/xxx"? In many cases the issues can be resolved by changing the time zone of the PC. Change the time zone of the PC to Central Time Reboot PC Run the firmware update again If this does not resolve the issue, pleas