Anytime Help Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support
  • Guest
  • Log In
English (US)
US English (US)
DE German
CN Chinese
MX Spanish (Mexico)
Chinese (Simplified)
  • Home
  • AMX
  • Software (AMX)
  • AKG
    Microphones Wireless Integrated Systems Automatic Mixers Headphones Discontinued Products (AKG) General AKG Inquiries Certifications (AKG)
  • AMX
    Networked A/V Distribution (AVoIP) Traditional A/V Distribution Video Signal Processing Architectural Connectivity User Interfaces Control Processing Power (AMX) Programming (AMX) Software (AMX) Discontinued Products (AMX) General AMX Inquiries Certifications (AMX)
  • BSS
    Soundweb™ Omni Soundweb™ London Soundweb™ Contrio™ Software (BSS) Discontinued Products (BSS) General BSS Inquiries Certifications (BSS)
  • Crown
    CDi DriveCore Series CDi Series Commercial Series ComTech Series DCi DriveCore Series I-Tech HD Series XLC series XLi Series XLS DriveCore 2 Series XTi 2 Series Discontinued Products (Crown) Software (Crown) General Crown Inquiries Certifications (Crown)
  • dbx
    CX Series 500 Series DriveRack Personal Monitor Control ZonePRO Zone Controllers FeedBack Suppression Microphone Preamps Dynamics Processors Crossovers Equalizers Software (dbx) Discontinued Products (dbx) General dbx Inquiries Certifications (dbx)
  • Flux::
    Immersive Processing Analysis Subscriptions
  • JBL
    Cinema Sound Installed Live Portable Tour Sound Recording & Broadcast Software (JBL) Discontinued Products (JBL) Video Manual Series (JBL) General JBL Inquiries Certifications (JBL)
  • Lexicon
    Plugins Effects Processors Cinema Discontinued Products (Lexicon) Video Manual Series (Lexicon) General Lexicon Inquiries Certifications (Lexicon)
  • Martin
    Atomic ELP ERA Exterior MAC P3 VC VDO Tools Discontinued Products (Martin) General Martin Inquiries Certifications (Martin)
  • Soundcraft
    Digital Analog Connected Analog Only Discontinued Products (Soundcraft) Video Manual Series (Soundcraft) General Soundcraft Inquiries Certifications (Soundcraft)
  • General HARMAN Inquiries
    Dante
+ More
  • Home
  • AMX
  • Software (AMX)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Resource Management Suite (RMS)

  • Changing Exchange Settings in EWS Plugin Forces Unmapping

    Question: How can I change my Client Secret in the RMS Enterprise Interface for Microsoft Exchange Web Services without re-mapping.......

  • Limit RMS Access to Office 365

    Question: Can you limit the access that RMS has to Office 365 calendars so that RMS does not have access.......

  • RMS Scheduling Panel Limitation Per Controller

    Question:    How many RMS scheduling panels can be connected to an AMX NX-series controller? Answer: We recommend a maximum.......

  • RMS Installations with Open JDK

    Question:    Why does the RMS 4.8.x installer fail to detect Java when using OpenJDK 11.x.x? Answer: The JAVA_HOME parameter.......

  • RMS and Java Versions

    Question:    Do I need to use Java supported by Oracle for RMS? Answer: As of RMS 4.8.x OpenJDK is.......

  • RMS EWS Plugin and Special Characters

    Question:    Will the RMS EWS plugin connect if a mailbox has special characters such as "/"? Answer: No, however.......

  • RMS License FAQ

    Question:    Do I need to purchase a new RMS License when upgrading from a previous version? Answer: If you.......

  • RMS Trial FAQ

    Question:    Does RMS offer a trial license? How long does it last?​ Answer: RMS offers a full-featured 90 day.......

  • RMS Log File FAQ

    Question:    Where are the log files stored on an RMS server?​ Answer: The RMS log files are located by.......

  • RMS Enterprise Licensing for Devices

    Question:    Do you have to purchase a license for every device that connects to RMS Enterprise? Answer: No, RMS.......

  • RMS Enterprise License Transfers

    Question:    ​Is it possible to transfer an RMS Enterprise license to another server?   Answer: Yes. Please ensure to.......

  • RMS-SCH-EWS Automatically Reverts to Traditional Polling

    Question:    Why does the EWS plug-in revert to Traditional Polling when I select Streaming Notifications? Answer: In the current.......

  • RMS Log File Troubleshooting

    Question:    ​What log files can be used to troubleshoot an issue with RMS? Answer: If the RMS web page.......

  • RMS Utilizing SMTP to Office365

    Question:    Is it possible for RMS to use the Office365 SMTP server? Answer: RMS will not be able to.......

  • Varia Auto-Registration in RMS

    Question:    Can the Varia panels be registered and monitored in RMS?   Answer: Yes, the Varia panels can be.......

  • Access RMS with Mobile Devices

    Question: Is it possible to connect to the RMS web interface using a mobile device? Answer: Yes, as of version.......

  • RMS - Reports on Location Usage for Specific User

    Question: How can I create a report for location usage of a specific user? Answer: In the 'Location Usage by.......

  • RMS offline licensing

    Question: How do I activate RMS for a server which isn't connected to the Internet? Answer: There is an offline.......

  • Connecting Processor to RMS Enterprise via Code

    Question: Do I have to configure the RMS Enterprise connection from the controller's web interface? Answer: No.  Although, generally not.......

  • Creating a New RMS Database After Initial Install

    Question: How do you create a new RMS database after you have completed the initial RMS install? Answer: Open the.......

  • Deleting Client Gateways in RMS

    Question: Why can't I delete my client gateway in RMS? Answer: A client gateway must be reporting offline in RMS.......

  • Room mailboxes unable to be mapped in RMS scheduling plug-in

    Overview: Issues connecting mailboxes into RMS may occur if the mailbox connections were not properly removed from the older 32-bit.......

  • Replacing a Java Installation on an RMS Server

    Replacing a Java Installation on an RMS Server: On rare occasion it is necessary to replace the Java installation utilized.......

  • Removing Tomcat Defaults from the RMS Server

      Sometimes local security teams will detect the Tomcat default pages and apps as a security vulnerability.  If so, you.......

  • Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6

    Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6: Since 4.6 the ControlSystemMonitor and PowerMonitor located inside of it fail to run.......

  • Disabling Local Host Access Logs in Tomcat

    Disabling Local Host Access Logs in Tomcat: By default, one of the enabled forms of logging in Apache Tomcat is.......

  • Programming SVSI in RMS

    Programming SVSI in RMS: When it comes to programming SVSI devices into RMS, there a couple of additional steps you.......

  • Adding NPI to the RMS Database 4.6

    ​Adding NPI to the RMS Database: RMS has been updated to allow for several new devices including the MD and.......

  • RMS 4.6 and Tomcat 8.5.45+ Failure

    When using Tomcat version 8.5.45 or greater and RMS 4.6.13, RMS does not work.  The odd thing is that Tomcat.......

  • RMS Enterprise Security

    Brand: AMX Models: RMS Overview: In this document we will be dealing with two forms of security in RMS.  Part.......

  • Changing Tomcat Connector Port

    Brand: AMX Models: Resource Management Suite [RMS] Question:    [Restate the question, if needed] Answer: During the installation of Tomcat.......

  • Installing .Net 3.5 for RMS

    Brand: AMX Models: Resource Management Suite [RMS] Question:    How can I get .NET installed for RMS? Answer: Installing .NET.......

  • RMS Fails to load after 4.7 Upgrade

    Brand: AMX Models: Resource Management Suite [RMS] Question:    Why does RMS Fail to load after 4.7 Upgrade? Answer: RMS.......

  • RMS EWS Installer

    Brands: AMX Models: Product Name: Resource Management Suite [RMS] Downloads: Version: 1.2.9.1Release Date: 01/02/2024 RMS_EWS_1.2.9.1.zip Prerequisites RMS Enterprise Server version 4.7.0 or.......

  • RMS SDK Installer

    Brands: AMX Models: Product Name: Resource Management Suite [RMS] SDK Downloads: Version: 4.7.22Release Date: July 2025Download Link: RMS_SDK_4.7.22.zip Previous Build: RMS_SDK_4.6.10.zip Prerequisites.......

  • RMS Enterprise Installers

    Brand: AMX Model: Resource Management Suite Enterprise FG #: 3004 Downloads: Current Version: 4.7.0Release Date: March 2020 ResourceManagementSuite-4.6.13.zip ResourceManagementSuite-4.7.0.zip 1........

  • RMS Transporter Installers

    RMS Transporter Installers Product: RMS Enterprise TransporterCurrent Version: 1.2.25Release Date: March 2020 ----------------------------------------------------------1. Prerequisites----------------------------------------------------------- RMS Enterprise Server version 4.7.0 or.......

Popular AMX Articles

    No popular Resource Management Suite (RMS) articles yet.

    Videos for this Category

    Copyright © HARMAN Professional. All rights reserved. Privacy Policy | Terms of Use
    Expand