RMS Log File FAQ
Frequently Asked Questions
Table of Contents
Where are the log files stored on an RMS server?
The RMS log files are located by default in the following directory: C:\ProgramData\AMX\Resource Management Suite\Server\logs
If this directory does not contain any log files, please refer to the RMS configuration application under the File Locations tab for a custom-set location.
What logging options are available, and where are RMS log files stored?
The following Levels are available for logging: Error, Warning, Information, Debug, Trace. Debug and Trace options should only be enabled if requested by Harman technical support.
Log files are stored by default in 'C:\ProgramData\AMX\Resource Management Suite\Server\Logs', and storage location can be altered via the RMS Configuration application.
If only webpage access is available, the log files can be downloaded/deleted from the server by going to Help > Diagnostics > Log Files.
Additional information can be found at https://www.amx.com/en/site_elements/system-administrator-s-manual-rms-enterprise-resource-management-suite
What log files can be used to troubleshoot an issue with RMS?
If the RMS web page is able to load, check for RMS Server logs in C:\Programdata\AMX\Resource Management Suite\Server\Logs (default file path). Log files are created daily and use the naming convention of RMS_Server.log.<date>. If this directory does not contain any log files, please refer to the RMS Configuration application under the File Locations tab for a custom-set location.
If the RMS web page fails to load (i.e., 404 error), check if an RMS Server log file has been generated. If no log files were generated in the RMS Server location, check for Tomcat log files in C:\Program Files\Apache Software Foundation\Tomcat <version>\Logs (default file path). Usually, the log file most pertinent to RMS being unable to startup is the stderr log file.