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General Martin Inquiries

  • Live Chat with Martin Technical Support

    Live chat is available Live chat is available on this page during business hours. Open Monday-Friday 8:0 Question:    When is live chat.......

  • Approved Lubricant for Martin Fixtures

    Question:    What lubricant should be used on Martin Products? Answer: Whether you have an LED fixture or a fixture.......

  • Architectural - Exterior Range Alternative Paint Colors

    Question:    What are the alternative colors of the Exterior 500/1000/Linear/Wash range? Answer: The alternative colors able to be supplied.......

  • USB flash drive for use on Martin products

    Question:    How should I prepare my USB flash drive for use in Martin products? Answer: Martin fixtures with USB.......

  • Martin Lubrication Of Parts

    Question:    What parts are lubricated or require lubricant? Answer: Martin products with moving components — such as gobo and.......

  • Martin Flightcase caster wheel part number

    Question:    What is the part number for the 100mm caster wheels  found on the Martin flightcases? Answer: There are.......

  • USB Drive Formatting for Martin Products

    Question:    What format does a USB stick need to be in for use with Martin products? Answer: FAT32....

  • Where can I find Martin support?

    Question:    My Martin Professional product has developed a fault or I have a question about a product which I.......

  • Fixture Rigging Options

    Question:    ​Is it possible to mount the lighting fixture at any angle or can it only hang upside down?.......

  • How to Get a DMX Profile to Use with 'X' Brand DMX Controller

    Question:    ​How do I get a DMX profile for my Martin product to use with 'X' brand DMX controller?.......

  • Problems Caused by Lack of Termination

    Question:    Can lack of termination cause problems in my system? Answer: Yes, lack of proper termination can cause control.......

  • Fixture Cutting Out

    Question:    What should be checked on Martin fixtures if the unit is cutting out? Answer: If your fixture is.......

  • Photometrics

    Question:    Where can I find photometrics for my unit? Answer: The photometrics can be found on the product page.......

  • List of Included Accessories

    Question:    How do I know what accessories come with my fixture? Answer: You can find the included accessories in.......

  • Firmware for Replacement Boards

    Question:    Do replacement boards [PCB's] come with current firmware installed? Answer: ​No, replacement boards will need their firmware updated.......

  • Powering Multiple Fixtures in a Chain

    Question:    Can I power multiple fixtures in a chain? Answer: Some Martin fixtures allow power to be relayed to.......

  • Where to Find Martin Firmware Updates

    Question:    Where can I find firmware updates for my fixture? Answer: Firmware updates can be found on our Martin.......

  • Martin Fixture Operating Voltage

    Question:    What voltage can I use on my Martin fixture? Answer: Martin fixtures accept AC mains power at 100-240.......

  • Screw Description for Martin Fixtures

    Question:    What screws do I use for my Martin products? Answer: The type of screw that your Martin product.......

  • Martin Serial Number Location

    Where to Find the Serial Number on Your Martin Lights​:    Architectural lights (Exterior wash line) you can find the.......

  • Multiverse ® Connect Module

    Brand: Martin Models: MAC Viper XIP  MAC Aura Raven XIP Question:    Can you DMX daisy-chain w​​ith a Multiverse® Connect.......

  • The History and Evolution of Automated Lighting With Craig Rutherford and Brad Schiller

    Over the last forty years, automated stage lighting has taken over stages worldwide. Led by lighting experts, Craig Rutherford and.......

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