RMS Enterprise Scheduling Interface Resource Synchronization Failures with Microsoft 365
Escalation Article
Written by Istvan Tury
Updated at November 13th, 2026
Brand:
- AMX
Affected Products:
- Resource Management Suite (RMS)
Summary:
A software issue was identified in the RMS Enterprise Scheduling Interface for Exchange when synchronizing room resources with Microsoft 365 environments. The issue could cause resource synchronization failures and prevent RMS from successfully updating resource information. The issue was corrected in version 1.2.9.1 of the RMS Enterprise Scheduling Interface.
Troubleshooting:
If RMS resources stop synchronizing with Microsoft 365 or Office 365 resources, verify the version of the RMS Enterprise Scheduling Interface for Exchange.
Systems exhibiting this behavior should be updated to RMS Enterprise Scheduling Interface for Exchange version 1.2.9.1 or later.
RMS Enterprise Scheduling Interface for Exchange v1.3.1
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.