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General AMX Inquiries

  • Frequently Asked Questions


  • AMX Device Network Ports

    Brand: AMX Models: Various What network ports do AMX devices use? The table below lists the most common network ports used for AMX.......

  • Default Settings, User names and Passwords for AMX Products

    Brand: AMX Models: Various What is the default User Name / Password for my AMX product? This document lists the.......

  • Apple Store Technical Support for the Apple Retail Stores-MediaBlitz

    Brand: AMX Overview:    The information in this article applies to:  Apple Store Technical Support for the Apple Retail Stores-MediaBlitz.......

  • 156-Serial Control Specs for AMX Devices

    Brand: AMX Models: General Question:    What is the serial control specs for my device? Answer: Serial control specs for.......

  • AMX Control System IPv6 Support

    Brand: AMX Product Series/ Models: NI controllers NX controllers Muse Varia touch panels G5 touch panels G4 touch panels Question: .......

  • AxLink Wiring Specifications

    Brand: AMX Models: Anything that has an AxLink port Question:    What is the AxLink Wiring Specification? Answer: AxLink is.......

  • AxLink Over UTP Network Cable

    Brand: AMX Models: Anything that has an AxLink port Question:    Will AxLink work over UTP network cable? Answer: You.......

  • Phoenix 3.5 mm Connector Part Number

    Brand: AMX Models: NX-XXXX Integrated Controllers Modero G5 panels MXD and MXT panels Question:    What is the part number.......

  • Procedures


  • Live Chat with AMX Technical Support

    Live chat is available Live chat is available on this page during business hours. Open Monday-Friday 8:0 Question:    When is live chat.......

  • Technical Support Guide


  • Troubleshooting steps for RS232 control

    Brand: AMX Models: General Overview: This article will cover various techniques for troubleshooting RS-232 communication issues. Is the port sending.......

  • 932-Troubleshooting Serial Ports

    Brand: AMX Models: General Overview: Often in the course of working with an AMX product it becomes necessary to determine.......

  • Relay or IO Status out of Sync

    Brand: AMX Models: General Overview: The information in this article applies to: Relays and IOs on any AMX product, connected.......

  • AMX FieldServer Gateway info

    ​FieldServer Gateway info FieldServer Gateway info At InfoComm 2010, AMX announced a partnership with FieldServer Technologies, a company that manufactures.......

  • 200-RS232 In Depth

    Brand: [List the Brand(s) here on separate lines] Models: [List the models affected here on separate lines] Overview: RS-232 was.......

  • Are your CloudworX Ports Open

    Brand: AMX Models: AMX VARIA Touch Panels AMX CE Series Control Extenders AMX MU Series Automation Controllers AMX SVSI N2600.......

  • HDCP explainer

    Brand: AMX Models: DXLink What is HDCP? HDCP (High-bandwidth Digital Content Protection) is a technology used to prevent unauthorized copying.......

  • AMX Redundant Device Systems

    AMX Technical Support was recently asked to respond to a request from a dealer that wanted to offer redundancy to.......

  • Video Manual Series


  • Don’t Be That Guy With Kyle Barron

    ​​Led by Kyle Barron, Technical Trainer for HARMAN Professional University, this webinar covers​​ some of the most common aspects of.......

  • Videos


  • MQTT: What it is and Why it Matters With Ian Craigie

    ​​​​​​​​​​​​​​Led by Technical Trainer for HARMAN Professional University, Ian Craigie, this webinar provides an introduction to the widely-adopted MQTT network.......

  • It is Effective in a Top Down Approach With Kyle Barron

    Led by Technical Trainer for HARMAN Professional University, Kyle Barron, this webinar examines design methods using the industry’s top networked.......

  • Digital Audio Conversion: Go Digital with Al Crain

    Led by HARMAN Technical Trainer, Al Crain—who has over 20 years of experience in the AV industry—this webinar describes how.......

  • DVX 4K60: Configuring Distance Learning Enabled Training Environments with Jeff Burch

    ​HARMAN’s Director of Product Management for the Video and Control Group, Jeff Burch, demonstrates how to configure AMX Enova DVX.......

  • Configuring the IP Address on your Mac or PC

    ​​How to configure the IP settings on a PC or Mac for the purpose of connecting to a NAV system........

  • Introduction to System Commissioning

    ​​​A brief overview of the CT131 training course.​​​ Transcript ***Insert Script Here***....

  • Role of the Designer

    ​​The role of designer when putting a complete solution together for the end user.​ Transcript ***Insert Script Here***....

  • Power Considerations

    ​The power and calculations for proper design.  The video also ou​tlines the power requirements for the many AMX devices that.......

  • Getting to Know RMS & RPM

    ​​The specifications and applic​​ations for AMX RPM and AMX RMS. Transcript ***Insert Script Here***....

  • Audio Distribution

    ​​This video describes and talks about the Precis DSP and Alero mic mixer.​ Transcript ***Insert Script Here***....

  • AMX Device Control

    ​​The functions and limitations of the AMX Control platform. It also includes the older NI Seri​​es specifications. Transcript ***Insert Script.......

  • Deploying a Dynamic Networked AV System with SVSI

    ​​​​​Deploying a dynamic Network A​V system with SVSi endpoints and NetLinx control. SVSi configuration and NetLinx coding are covered in.......

  • More articles


  • AMX Help Files Not Opening in Windows 7

    Question: My help files will not open in Windows 7 or higher, how do you fix it? Answer: If you.......

  • NetLinx Network Setup

    NetLinx Network Setup In order for the NetLinx system to run on a network, the network settings must be configured.......

  • Necessary DNS Configuration on an AMX Processor

    Question: Do you have to configure DNS information on the AMX controller? Answer: If the AMX controller is to make.......

  • Which Control Port Should Be Used With Networked A/V Distribution Devices

    Question:    There are two control ports (50001 and 50002) to control Networked A/V end points, which one should be.......

  • Where can I find AMX support?

    Question:    My AMX product has developed a fault or I have a question about a product which I have.......

  • CVE-2024-1086 Vulnerability

    Question: Are AMX devices susceptible to the CVE-2024-1086 vulnerability? Answer: A vulnerability was identified in relation to devices using the Linux.......

  • PC1

    Question: ​Where is the manual for the PC1? Answer: Download the manual Here.....

  • Vision2 set top boxes no longer show in list

    Overview: ​Under certain failure conditions, such as incorrect power down/ power outage, the list of set top boxes in Vision2.......

Videos for this Category

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