RMS EWS Plug-in Invalid Character Handling
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Brand:
- AMX
Affected Products:
- RMS Enterprise
- RMS-SCH-EWS
Summary:
Scheduled meetings via Outlook aren't being updated and are not shown correctly on the meeting room touch panels. Sync fails and a hotlist item may be seen in the RMS hotlist.
When syncing mailboxes with appointments that contain invalid characters such as 0x12, RMS rejects the updates to the resource profile, preventing sync of the mailbox.
Issue can be identified by presence of HTTP 500 errors in the RMS-ENT-SCH plug-in log file. To check the log file, the default path for the logs on the EWS server is found at %PROGRAMDATA%\AMX\Resource Management Suite\Exchange Scheduling Interface\logs
Troubleshooting:
Update scheduler plug-in to version 1.2.24 or newer.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.
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