N2600 Series Audio Sync takes Longer than Video
Escalation Article
Written by Richard Gregory
Updated at September 9th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- AMX-N26E001 (NMX-ENC-N2612S)
- AMX-N26E001C (NMX-ENC-N2612S-C)
- AMX-N26D001 (NMX-DEC-N2622S)
- AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK)
- AMX-N26D013 (NMX-DEC-N2625D-WP)
- AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK)
- AMX-N26E011 (NMX-ENC-N2615-WP)
- AMX-N26E011-EK (NMX-ENC-N2615-WP-EK)
- AMX-N26D012 (NMX-DEC-N2625-WP)
- AMX-N26D012-EK (NMX-DEC-N2625-WP-EK)
Summary:
N2600 decoders running firmware v1.7.7 experience an approximately 5 - 10 second delay before audio starts after video synchronization. Video Sync with the scaler set to a resolution and Last Frame Hold enabled appears to function correctly.
Troubleshooting:
Issue resolved in latest firmware.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.