HARMAN Anytime Help Center

RMS v4.8.2 Hotlist Goes Back to the Default Layout After Logout

Published September 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: RMS-ENT - FG3004-K Summary: In RMS v4.8.2, users can set column preferences for the Hotlist after logging in. However, these preferences are stored in Session Storage, which is cleared when the user logs out. As a result, Hotlist column preferences are not retained between sessions, and the Hotlist will return to its de

CE Box Static or DHCP IP Address Changes Are Not Automatically Applied

Published March 19th, 2026 by Richard Gregory

Brand: AMX Summary: CE Box Static or DHCP IP Address Changes Are Not Automatically Applied Escalation Ticket: TSC-00448070-ESC001 JIRA Ticket: HPSD-30961 Problem: CE boxes do not automatically apply Static/DHCP IP address changes, whether configured via the CE web pages or Manager app. Units are not contactable at the newly configured IP address unt

N2600’s "Discover by IP" Function Fails Across VLANs

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612S AMX-N26D001 - NMX-DEC-N2622S AMX-N26E001C - NMX-ENC-N2612S-C AMX-N26E013 - NMX-ENC-N2615D-NA AMX-N26E013-EK - NMX-ENC-N2615D-EK AMX- N26D013 - NMX-DEC-N2625D-NA AMX- N26D013-EK - NMX-DEC-N2625D-EK Summary: N2600’s "Discover by IP" function fails across VLANs because it responds via broadcast

N2000 and N1000 Units Failing After Firmware Updates

Published September 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: All N1000 Series All N2000 Series Summary: This has been root caused to upgrade failures due to units running out of memory mid update. Once failed the device becomes corrupted and cannot be recovered in the field. Troubleshooting: This was fixed with the release of N-Able v5.1.26 or later. N-Able Latest Release If the

Volume Feedback on Massio Control Pads does not Work with RPM

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: MCP-106-W/B MCP-108-W/B Summary: Massio control pads using RPM do not provide volume feedback to the control pad when using Duet modules. Troubleshooting: This issue was resolved in the latest update of Rapid Project Maker. Rapid Project Maker If the procedure above did not resolve your issue, please contact HARMAN Supp

AMX-IPComm-1.0.4 Module Reconnect Fails when set to -1

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: On v1.0.4 of the IPComm module when used with Muse controllers the TCP Client connection failed to start when the reconnect time was set to -1, and the .connect was changed to True from a script. Troubleshooting: The issue was r

^SHO in Varia G5 App 1.6.9.85 Does not Work.

Published September 10th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: The command ^SHO in the Varia G5 App 1.6.9.85 does not work and fails to show and hide buttons. Troubleshooting: This issue was fixed in Varia firmware v2.13.16 Latest Varia Firmwa

Biamp Duet Module Compatibility Issue with Muse

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: Biamp Duet Module Compatibility Issues with Muse. This was because for MUSE to use this Duet module, the Duet module must know how many of each component it contains before it starts. Troubleshooting: MUSE and HControl require

N3510 When Switching Between Window Presets can Cause Distorted Images.

Published September 11th, 2026 by Richard Gregory

Brand: AMX Affected Products: SVSi N3510 Summary: It was discovered that when switching between 4-window and 3-window presets, one of the windows zooms in, causing the distorted image to appear. This was present on firmware version: 1.2.15 Troubleshooting: The issue was resolved in firmware v1.2.17 or later Latest N3510 Firmware If the procedure

N2600 Not Switching Off HDMI Output When Routed to Invalid Stream

Published July 24th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612S AMX-N26D001 - NMX-DEC-N2622S AMX-N26E001C - NMX-ENC-N2612S-C AMX-N26E013 - NMX-ENC-N2615D-NA AMX-N26E013-EK - NMX-ENC-N2615D-EK AMX- N26D013 - NMX-DEC-N2625D-NA AMX- N26D013-EK - NMX-DEC-N2625D-EK Summary: N2600 decoders intermittently fail to turn off their HDMI outputs when routed to a non

Varia Password Popup Not Working

Published September 11th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: Code and Channel executions are not working when buttons are password protected unless they have a page flip attached in the G5 project. If no page flip, the password box does not

CE Series Devices on Firmware 1.2.3 Redirect the Browser to the New IP Address Before Rebooting.

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: CE Series Extender - ALL MODELS Summary: On AMX CE Series devices running firmware 1.2.3, changing the IP address via the web interface triggers a browser redirect to the new address before a reboot, resulting in a 404 error because the new settings are not yet applied. Testing replicated the behavior and confirmed tha

Passback Strings in Duet Modules Not Working on Muse Controller

Published September 11th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: The use of passback strings in all duet modules was not working on muse controllers running firmware version v1.1.43. Troubleshooting: Issue was fixed in latest Muse firmware. Muse Latest Firmware If the procedure above did not

VARIA Will Refresh / Redraw a Pop-up Every time a ^PPN Command is Sent

Published June 3rd, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: This issue was reported on firmware v2.13.16 where a Varia panel will refresh/redraw a pop-up every time a ^PPN command is sent, even if pop-up already on display. Troubleshooting:

Unable to Send NUL, Hex 00, From Serial Port of N3322D

Published June 5th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N33E001 - NMX-ENC-N3312D AMX-N33E001C - NMX-ENC-N3312D-C AMX-N33D001 - NMX-DEC-N3322D Summary: When sending a serial command that contains a NUL, Hex 00, from the serial port of the N3322D the command stops at the NUL. E.G. If you send 31 32 31 33 31 34 the N3300 will send 121314 from the com port as expected; but

N-Able v5.1.63 is not Confirming Firmware Updates to N3000 Devices

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: All N3000 Series Devices. Summary: Firmware updates for SVSI N3000 series encoders and decoders using N-Able v5.1.63 are reporting as successful, but devices may require update confirmation or become inaccessible after reboot. Issues include devices reverting to the factory image, encoders remaining in a reboot state f

N2600 Series P1 Multicast Disable Does Not Disable Multicast

Published June 18th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612SAMX-N26D001 - NMX-DEC-N2622SAMX-N26E001C - NMX-ENC-N2612S-CAMX-N26E013 - NMX-ENC-N2615D-NA Summary: This issue can appear in Ethernet communication with displays connected to the N2600 P1 port. Over time, the data connection may stop working because of multicast flooding. This happens becaus

JPK-1300 Unable to Turn On Display in a Scheduled Event with no Signal Present

Published September 10th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-VTK-0001 (JPK-1300-UA) AMX-VTK-0001-EK (JPK-1300-EK) Summary: When running Jetpack on v1.4.2 if there is no video signal present display on functions including Scheduled events will not switch on the display. Troubleshooting: This feature was by design but it was decided to allow the display to come on regardless o

CE-Series Extender Web Page Stops Responding When Using Manager Software.

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: CE Series - ALL MODELS Summary: CE-REL8 Web page stops responding when the Manager Software is running on the same network. Troubleshooting: This issue is resolved in v1.2.7 firmware or later. CE Series Latest Firmware If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

N2600 Recovering Default Hostplay Image if it has been Deleted.

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 (NMX-ENC-N2612S) AMX-N26E001C (NMX-ENC-N2612S-C) AMX-N26D001 (NMX-DEC-N2622S) AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK) AMX-N26D013 (NMX-DEC-N2625D-WP) AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK) AMX-N26E011 (NMX-ENC-N2615-WP) AMX-N26E011-EK (NMX-ENC-N2615-WP-EK) AMX-N26D012 (NMX-DEC-N2625-WP) AMX-N26D012-EK (

Receiving TP5 File From Varia Causes Blank Display With Logo

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: When you receive a TP5 file from a Varia panel the Varia panel goes to a black screen with logo on the display. Troubleshooting: Issue resolved in Varia firmware 2.13.16 Varia Lates

RMS scheduling v1.2.9.1 Does Not Create a Start Menu Item

Published September 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: RMS-ENT-SCH - FG3004-02 Summary: The RMS Enterprise Scheduling Interface Exchange v1.2.9.1 has been installed successfully. However, when navigating to Start Menu → AMX Resource Management, the ExchangeSchedulingConfiguration option is not available. For comparison, RMS Exchange Scheduling Interface v1.2.3 does include

N2600 Decoder Intermittently Turns On HDMI Output After Receiving Command Via API

Published July 24th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612S AMX-N26D001 - NMX-DEC-N2622S AMX-N26E001C - NMX-ENC-N2612S-C AMX-N26E013 - NMX-ENC-N2615D-NA AMX-N26E013-EK - NMX-ENC-N2615D-EK AMX- N26D013 - NMX-DEC-N2625D-NA AMX- N26D013-EK - NMX-DEC-N2625D-EK Summary: N2600 series decoder intermittently fails to turn on its HDMI output after receiving t

Varia Touch Panel FW v2.13.19 HControl Command advancesettings Not Responding

Published April 23rd, 2026 by Richard Gregory

Brand: AMX Affected Products: All Varia Touchpanels AMX-UTP0501 AMX-UTP0801 AMX-UTP0811 AMX-UTP0811N AMX-UTP1011 AMX-UTP1011N AMX-UTP1511 AMX-UTP1511N Summary: Unable to access panel settings via the HControl advancedsettings command, which may hinder configuration or troubleshooting. This command has worked in previous firmware versions. Troublesho

Varia Panel Won't Connect to MUSE Controller if Booted Before the Muse Controller

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: VARIA-SL50 VARIA-SL80 VARIA-80, VARIA-80N VARIA-100, VARIA-100N VARIA-150, VARIA-150N Summary: If a Varia panel on v1.11.42 is booted up and running with a static IP address, and then an MU or Netlinx controller is brought online after the Varia panel has booted up, the Varia panel will never connect to the MU controlle

TTC Type Fonts Don't Display Correctly on Varia

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: Unable to use the TTC fonts correctly in the Varia touch panel but there is no issue when using them with other G5 Touchpanels. Troubleshooting: Issue fixed in Varia firmware v1.6.9

Using a Duet Module in MUSE with N2600 Serial Ports

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 (NMX-ENC-N2612S) AMX-N26E001C (NMX-ENC-N2612S-C) AMX-N26D001 (NMX-DEC-N2622S) AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK) AMX-N26D013 (NMX-DEC-N2625D-WP) AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK) AMX-N26E011 (NMX-ENC-N2615-WP) AMX-N26E011-EK (NMX-ENC-N2615-WP-EK) AMX-N26D012 (NMX-DEC-N2625-WP) AMX-N26D012-EK (

Varia Drag Drop Target Reporting Fails on Popup Pages

Published September 10th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: Drag & drop custom events work correctly on standard pages but fail on POPUP pages. When dropping a button onto a POPUP page target, the system may report an incorrect t

Some USB Devices / Touch Displays do Not Work on N2600 USB

Published September 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: All N2600 Series Units Summary: The N2600 supports 1 hub / layer over the USB 2.0. Products like Touch Displays that internally utilize more than 1 hub and will not pass through the N2600 USB 2.0. Troubleshooting: At this time the N2600 Series units cannot support the use of USB hardware with multiple layers / hubs exce

Varia Time Has One Hour Offset (Behind) in Time Compared to Muse Processor Time

Published July 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: If a Varia Panel is connected to a MUSE controller with the Varia's clock set to sync to the controller, time shown on the panel is one hour behind the muse controller time. Troubleshooting: Issue fixed in firmware 1.4.87 or la

CE-COM2 Strings Containing a NULL Character (x00) are Cut Off At the NULL and Incomplete.

Published June 18th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CEB003 - CE-COM2 Summary: Strings sent out of a CE-COM2 containing a NULL character (x00) are cut off at the NULL and the complete string is not sent. Troubleshooting: This issue is fixed in firmware v1.2.10 or higher CE-COM2 Latest Firmware

UTF-8 Command Does Not Work On Varia FW v1.11.42

Published September 10th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N NX-1200] Summary: The Varia touch panel ^UTF command does not work correctly on firmware version 1.11.42 due to a syntax error in the Varia firmware. Troubleshooting: Issue is fixed

N4321D After a Reboot or Initial Boot Incorrectly Reports Stream Number 69 on HControl API Only

Published June 15th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N43T001 - NMX-ATC-N4321D Summary: NMX-ATC-N4321D on version 1.5.8 will after a reboot or initial boot incorrectly report its stream number as 69 instead of its actual stream number. This could be rectified by switching away and back to the correct stream and affected the HControl API Only. Troubleshooting: Fixed in

Varia Subpage Sets Redraw to Default State if the Page they are On is Closed and Reopened.

Published September 8th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: An issue was identified on Varia panels using sub-page sets, where buttons that were taken off-page and subsequently brought back on-page were redrawn in their default state

N2600 Series Audio Sync takes Longer than Video

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 (NMX-ENC-N2612S) AMX-N26E001C (NMX-ENC-N2612S-C) AMX-N26D001 (NMX-DEC-N2622S) AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK) AMX-N26D013 (NMX-DEC-N2625D-WP) AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK) AMX-N26E011 (NMX-ENC-N2615-WP) AMX-N26E011-EK (NMX-ENC-N2615-WP-EK) AMX-N26D012 (NMX-DEC-N2625-WP) AMX-N26D012-EK (

Muse Controllers on Version v1.3.51 or lower have no access to IP_ADDRESS:1880/red.

Published July 1st, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CCC000 - MU-1000 AMX-CCC013 - MU-1300 AMX-CCC023 - MU-2300 AMX-CCC033 - MU-3300 Summary: When trying to do troubleshooting of IP connections on MUSE controllers you need to access the NodeRED web interface but you could not do this on older firmware. The URL for this is <IP_ADDRESS>:1880/red. This allows ac

Varia Return Prefix Bug Using ^AKP-

Published September 8th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: When running the ^AKP command and entering a code, the feedback initially displays the expected AKP value. However, after subsequently running ^AKP-;;;PW and entering a code

Varia Listview Functions Not Working Correctly.

Published September 8th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: Previous firmware versions of the AMX Varia panels did not support a number of ListView related commands, These commands did not function as expected and had either no effec

DVX-x26x-4K Does Show IP Address in Online Tree

Published June 5th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-FG1906-0202 (TAA version) - DVX-2265-4K-TAA AMX-FG1906-0402 (TAA version) - DVX-3266-4K-TAA FG1906-0201 (non-TAA version) - DVX-2265-4K FG1906-0401 (non-TAA version) - DVX-3266-4K Summary: No IP address shows up in the ONLINE TREE of Netlinx Studio for DVX 4K units. This prevents being able to right click and pick

Clock Manager Issue on NX Controllers.

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: FG2106-01 NX-1200 FG2106-02 NX-2200 FG2106-03 NX-3200 FG2106-04 NX-4200 Summary: Clock manager on NX controller firmware 1.8.205 and 1.8.215 is not working with network time correctly. Clock is not updating correctly when on network time. Troubleshooting: This Issue was fixed in NX firmware v1.8.218 or later. NX Contro

hs_err_pid412 Found In the FTP of NX Controllers

Published July 23rd, 2026 by Richard Gregory

Brand: AMX Affected Products: Master Controllers NX-1200 NX-2200 NX-3200 NX-4200 Enova DVX-x2xx Enova DGX 8/16/32/64 Massio Control Pads MCP-10x Enova DGX 800/1600/3200/6400 DVXC DVX-2265/3266 Summary: The hs_err_pid412 error is a stack overflow in Java. Some NX controllers get these errors in the processor FTP. This error was due to a bad configu

Varia Touch Panel Multi State Buttons Stopped Animating After a Reboot

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: • VARIA-ALL MODELS Summary: AMX Varia touch panels running firmware 2.13.24 or 2.13.25 exhibited a fault where multi state buttons configured with general/“Always On” feedback stopped animating after a reboot, impacting UI responsiveness. The issue was replicated and confirmed to persist with the referenced app on 2

Rebooting or Transferring TPD5 File to Varia Panel FW v2.13.25 Changes Display Timeout and Brightness.

Published June 29th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: It was observed on VARIA firmware v2.13.25, the Display Timeout and Display Brightness settings do not retain their configured values. After either rebooting the VARIA panel

N3300 Units Dropping Off From Dante Controller Frequently.

Published July 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N33E001 - (NMX-ENC-N3312D) AMX-N33E001C - (NMX-ENC-N3312D-C) AMX-N33D001 - (NMX-DEC-N3322D) Summary: N3300 units will drop off from Dante Controller frequently on firmware v1.5.9 and v1.6.0. Troubleshooting: Issue fixed in latest firmware v1.7.0 or above. N3300 Latest Firmware If the procedure above did not resolve

NX Controller Web Server Crash with Error java.lang.StackOverflowError

Published June 25th, 2026 by Richard Gregory

Brand: AMX Affected Products: All NX Integrated Controllers Summary: In the NX Audit logs you will see on occasion (Exception in thread "Directory deployer" java.lang.StackOverflowError) this can also be followed a pend of the processor requiring a power cycle to restart the device. Troubleshooting: This was fixed in v1.8.203 or higher. If updating

Strings Received on N2600 Serial Port 50004 Connection are not Reported Back to Controlling Device

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: All N2600 Devices Summary: Strings received on N2600 serial port 50004 connection are not reported back to the controlling device. This means no unsolicited feedback is ever reported back to the controller from the serial connection. Troubleshooting: Issue resolved in firmware v1.8.8 or later. N2600 Latest Firmware If

Varia Touch Panel FW v1.11.42 Exhibits Continuous Playback for Argo Navis, Atriam Panel Sound

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: Varia FW v1.11.42 exhibited continuous playback of the sound Argo Navis, Atria when this sound was assigned to a button release event. FW v1.11.29 was working correctly. Troubleshoo

CE-COM2 Web Page Cuts Off Incoming String Data After Receiving Null Character

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CEB003 - CE-COM2 Summary: A string containing a Null Character will not show any of the data after the Null character on the Web Page. This is in firmware v1.2.5.0 and v1.2.8.0. Troubleshooting: Issue is resolved in firmware 1.2.10 or later. CE Series Latest Firmware If the procedure above did not resolve your issu

NX Controller CVE-2026-31431 effected Status (Not Effected)

Published June 2nd, 2026 by Richard Gregory

Brand: AMX Affected Products: FG2106-01 NX-1200 FG2106-02 NX-2200 FG2106-03 NX-3200 FG2106-04 NX-4200 Summary: Check to see if the Netlinx NX controllers are effected by recent CVE-31431 vulnerabilities Troubleshooting: Testing by engineering showed we are not susceptible to this vulnerability.

Updated MUSE-Demo-Vandelay1527-Python with Corrected Blu-USB AA File

Published September 9th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: The older muse-demo-vandelay1527-python demo downloaded from the ITG GitHub repository includes an AA file that is incompatible with the Blu-USB listed in the equipment list. Troubleshooting: A corrected AA file has been created

Muse Code Not Stopping or Updating When New Code Loaded

Published September 8th, 2026 by Richard Gregory

Brand: AMX Affected Products: MU-1000 | AMX-CCC000 MU-1300 | AMX-CCC013 MU-2300 | AMX-CCC023 MU-3300 | AMX-CCC033 Summary: It has been determined that attaching to a program from VSCode and subsequently and abruptly losing network connectivity without first detaching from the program will have severe consequences to the execution of the program with

Varia When in Acendo Mode the Time Offsets Incorrectly

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: VARIA-SL50 VARIA-SL80 VARIA-80, VARIA-80N VARIA-100, VARIA-100N VARIA-150, VARIA-150N Summary: Varia panels when in Acendo mode the time offsets incorrect by 30 minutes for time zones which contain GMT+30 minutes or GMT+45 minutes Troubleshooting: Issue fixed in version 1.7.14 app or newer, included in latest firmware v

N26XX Series IP Hostname Length Increased to 30 Characters

Published April 22nd, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E013 (NMX-ENC-N2615D-NA) AMX-N26E013-EK (NMX-ENC-N2615D-EK) AMX-N26E001C AMX-N26E001 AMX-N26D001 Summary: N26xx series IP hostname characters increased to allow 30 characters maximum. Troubleshooting: Resolved in firmware v2.0.13 for N26X2S Standalones and v2.0.7 for N26X5D Wall Plates N26x2S Firmware N26x5D Fi

VARIA Firmware Bar Graph Remains Operable After Using the ^ENA Command.

Published July 23rd, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA -SL50 0x0222 | VARIA -SL80 0x0221 | VARIA -80, VARIA -80N 0x0223 | VARIA -100, VARIA -100N 0x0224 | VARIA -150, VARIA -150N Summary: Incorrect behavior of ^ENA bar graph control where after command is issued the bargraph should be disabled however this did not happen on VARIA firmware v2.13.24 / v2.13.25.

AKEYB Command Changes on Varia vs Legacy Panels

Published June 29th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: The Varia “Show System Keyboard” command (AKEYB) demonstrates persistent/latched return-prefix behavior. After invoking the keyboard once with a custom return prefix, subsequent inv

Passing Message.Payload Data to a Touch Panel Multi State Button in Muse Automator.

Published June 2nd, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CCC000 - MU-1000 AMX-CCC013 - MU-1300 AMX-CCC023 - MU-2300 AMX-CCC033 - MU-3300 Summary: This article will guide you on how to add JavaScript data to a function node to pass a message.payload text string to a multi-state button on a G5 panel. Troubleshooting: Setup the function node with the below data: let str = ms

Muse Automator Cannot Generate SSH Keys From Within Automator.

Published June 4th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CCC000 MU-1000 AMX-CCC013 MU-1300 AMX-CCC023 MU-2300 AMX-CCC033 MU-3300 Summary: The "Generate SSH Key" tool in (MUSE Automator) fails to work when executed from within Automator. However, the same tool functions correctly in a standalone Node-RED installation. Troubleshooting: This issue was fixed in Muse Automator

N2600 Flash Failure Over Time Causing Irreversible Failure

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612S AMX-N26D001 - NMX-DEC-N2622S AMX-N26E001C - NMX-ENC-N2612S-C AMX-N26E013 - NMX-ENC-N2615D-NA AMX-N26E013-EK - NMX-ENC-N2615D-EK AMX- N26D013 - NMX-DEC-N2625D-NA AMX- N26D013-EK - NMX-DEC-N2625D-EK Summary: The unit drops offline and loses it's config info. The MAC address changes and the se

N2600 Sendser Command Appends an Extra line Feed ($0A) to Every String

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: All N2600 Series Summary: When using Serial Commands on N2600 webpages, Executing the command or triggering it via sendser command appends an extra line feed ($0A) to every string. This can cause issues when $0A is not expected. Troubleshooting: Issue resolved in firmware version 1.6.9 or later. N2600 Latest Firmware

Unable to Send NUL, Hex 00, From Serial Port of N2600's

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 - NMX-ENC-N2612S AMX-N26D001 - NMX-DEC-N2622S AMX-N26E001C - NMX-ENC-N2612S-C Summary: When sending a serial command that contains a NUL, Hex 00, from the serial port of the N2600 the command stops at the NUL. E.G. If you send 31 32 31 33 31 34 the N2600 will send 121314 from the com port as expected; but if

NX Controllers Creating Duplicate SSH Host Keys

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: Netlinx Controllers NX-1200 NX-2200 NX-3200 NX-4200 Enova DVX-x2xx Enova DGX 8/16/32/64 Massio Control Pads MCP-10x Enova DGX 800/1600/3200/6400 DVXC DVX-2265/3266 Summary: Sites with multiple NX controllers can end up sharing the same SSH host key, violating security best practices. Troubleshooting: The telnet command

N2600 Serial Port Return String Displaying Incorrectly

Published July 23rd, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N26E001 (NMX-ENC-N2612S) AMX-N26E001C (NMX-ENC-N2612S-C) AMX-N26D001 (NMX-DEC-N2622S) AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK) AMX-N26D013 (NMX-DEC-N2625D-WP) AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK) AMX-N26E011 (NMX-ENC-N2615-WP) AMX-N26E011-EK (NMX-ENC-N2615-WP-EK) AMX-N26D012 (NMX-DEC-N2625-WP) AMX-N26D012-EK (

Making the CE-IO4 Work With a Dry closure.

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: CE-IO4 Summary: This article will explain how to configure the CE-IO4 to work with a dry contact closure. Troubleshooting: The CE-IO4 behaves exactly like MUSE I/O's with regards to dry closure of I/O's. In order for the dry closure detection to work the I/O MUST be configured correctly. The I/O must be put into Digit

Horizontal Multi-State Bar Graphs not Working on Varia

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-800 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: Multi-state bar graphs on Varia touch panels only respond to vertical movement. On the MT/MD the multi-state bar graph responded to vertical and horizontal movement. Troubleshootin

MUSE CVE-2026-31431 effected Status (Not Effected)

Published June 2nd, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CCC000 - MU-1000 AMX-CCC013 - MU-1300 AMX-CCC023 - MU-2300 AMX-CCC033 - MU-3300 Question: Are Muse controllers effected by recent CVE-2026-31431 vulnerabilities? Answer: Muse controllers do no use kernel crypt. In addition, MUSE engine is Java based so all of the product functionality "crypto" uses a Java based cr

Varia Panels Running Firmware 2.13.19 Always On Feedback Does Not Automatically Start After a Panel Reboot.

Published September 7th, 2026 by Richard Gregory

Brand: AMX Affected Products: Varia - ALL MODELS Summary: On AMX Varia panels running firmware 2.13.19, a self-running button animation configured with Feedback set to “always on” did not automatically start after a panel reboot, though it would begin after the panel file was resent. Triage confirmed the behavior: animations started on initial load

Varia Side LED Colour Transitions Are Not Executed Cleanly

Published September 14th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: Varia side LED color transitions are not executed cleanly in firmware 1.11.40. When switching to yellow you visually see the LEDs switch through red before reaching yellow. Troubles

Occasional Offline Issue When Sending Python Code Through Visual Studio to Muse Processor

Published June 29th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-CCC000 MU-1000 AMX-CCC013 MU-1300 AMX-CCC023 MU-2300 AMX-CCC033 MU-3300 Summary: When attempting to load a software through visual studio code, mojo may send 2 exceptions when it tries to delete the software already inside, and often visual studio disconnects from the MU in question, showing it offline until a manua

Varia Browser Latency When Used In Kiosk Mode.

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL500x0222 | VARIA-SL800x0221 | VARIA-80, VARIA-80N0x0223 | VARIA-100, VARIA-100N0x0224 | VARIA-150, VARIA-150N Summary: Slow feedback response in browser when using Varia panels in kiosk mode. This can cause confusion if you are expecting immediate feedback from a button or drop down box as there is som

Varia Subpage Swiping Gestures Incorrectly Initiates a Button Push.

Published June 16th, 2026 by Richard Gregory

Brand: AMX Affected Products: VARIA-SL50 VARIA-SL80 VARIA-80, VARIA-80N VARIA-100, VARIA-100N VARIA-150, VARIA-150N Summary: On Varia panels running 1.11.42 firmware an initial touch to begin swiping a subpage box triggers a push from the underlying button. This is not the case with previous G5 panels. Swiping should only move (scroll) the subpages

Modero G5 Firmware 1.8.68 Disables VNC and SSH After Upgrade

Published June 5th, 2026 by Richard Gregory

Brand: AMX Affected Products: MD-702/ MT-702 MD-1001/MT-1002 MT-2002 Summary: If VNC and SSH are enabled before the upgrade, after the upgrade they will be disabled. Troubleshooting: Issue is fixed in firmware v1.8.70 onwards. Modero G5 Firmware

Lutron GrafikEyeQs Module Fails to Load

Published June 3rd, 2026 by Richard Gregory

Brand: AMX Affected Products: FG2106-01 NX-1200 FG2106-02 NX-2200 FG2106-03 NX-3200 FG2106-04 NX-4200 AMX-CCC000 MU-1000 AMX-CCC013 MU-1300 AMX-CCC023 MU-2300 AMX-CCC033 MU-3300 Summary: Lutron GrafikEyeQS module v1.0.4 will not load on an NX or Muse controller. Reports error: invalid header field. Troubleshooting: This has been resolved in a new bu

Loading CA Certificates from USB on Varia Room Book Mode Differs in Current Firmware Compared to Manual

Published March 20th, 2026 by Richard Gregory

Brand: AMX Models: All Varia Models Question: Why does the current Varia manual not correlate to the latest Varia hardware on v2.13.25 when loading certificates via USB in room book mode? Answer: The current user manual for Varia describes the process of loading the trusted certificate as seen below however this is now incorrect on version 2.13.2

NX Audit Logging Stops When Clear Audit Command is Sent.

Published March 17th, 2026 by Richard Gregory

Brand: AMX Summary: On firmware 1.8.205 and 1.8.207 NX audit logging stopped when clear audit was sent in telnet requiring a reboot to start logging again. Escalation Ticket: TSC-00448861-ESC001 JIRA Ticket: HPSD-30992 Problem: In FW 1.8.205 and 1.8.207 if you have audit logs enabled and have collected logs, sending the ‘clear audit’ command stops

N2600S IR Pronto Commands Not Saving in Unit GUI

Published March 17th, 2026 by Richard Gregory

Brand: AMX Summary: N2600S IR pronto commands not saving in unit GUI when carriage returns are included in the HEX code. Escalation Ticket: TSC-00439945-ESC001 JIRA Ticket: HPSD-30735 Problem: N2600S IR pronto commands not saving in unit GUI. Solution: Do not use carriage return in the HEX code entries. Affected Products: N2612s / N2612S-C N2622s

MT-1002 and MD-1002 Waking on their Own with 1.8.70 Firmware

Published March 20th, 2026 by Richard Gregory

Brand: AMX Summary: MT-1002 and MD-1002 had a broken sleep and wake command in 1.8.60, this was fixed in 1.8.70 firmware however this build has a bug where the panel would wake up randomly by itself. Escalation Ticket: TSC-00443961-ESC001 JIRA Ticket: HPSD-30855 Problem: MT-1002 and MD-1002 waking on their own with 1.8.70 firmware Solution: Issue r

Muse Debug Message - "UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:

Published March 19th, 2026 by Richard Gregory

Brand: AMX Summary: You may see a debug message that reads like an issue ("UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:") however this is simply a debug message that shows an expected device is offline to the processor but it's trying to send data to it. Escalation Ticket: TSC-00448556-ESC001 JIRA Ticket: HPSD-30976 Prob