HARMAN Anytime Help Center

Unable to Send NUL, Hex 00, From Serial Port of N3322D

Published June 5th, 2026 by Richard Gregory

Brand: AMX Affected Products: AMX-N33E001 - NMX-ENC-N3312D AMX-N33E001C - NMX-ENC-N3312D-C AMX-N33D001 - NMX-DEC-N3322D Summary: When sending a serial command that contains a NUL, Hex 00, from the serial port of the N3322D the command stops at the NUL. E.G. If you send 31 32 31 33 31 34 the N3300 will send 121314 from the com port as expected; but

VARIA Will Refresh / Redraw a Pop-up Every time a ^PPN Command is Sent

Published June 3rd, 2026 by Richard Gregory

Brand: AMX Affected Products: 0x0220 | VARIA-SL50 0x0222 | VARIA-SL80 0x0221 | VARIA-80, VARIA-80N 0x0223 | VARIA-100, VARIA-100N 0x0224 | VARIA-150, VARIA-150N Summary: This issue was reported on firmware v2.13.16 where a Varia panel will refresh/redraw a pop-up every time a ^PPN command is sent, even if pop-up already on display. Troubleshooting:

CE Box Static or DHCP IP Address Changes Are Not Automatically Applied

Published March 19th, 2026 by Richard Gregory

Brand: AMX Summary: CE Box Static or DHCP IP Address Changes Are Not Automatically Applied Escalation Ticket: TSC-00448070-ESC001 JIRA Ticket: HPSD-30961 Problem: CE boxes do not automatically apply Static/DHCP IP address changes, whether configured via the CE web pages or Manager app. Units are not contactable at the newly configured IP address unt

Lutron GrafikEyeQs Module Fails to Load

Published June 3rd, 2026 by Richard Gregory

Brand: AMX Affected Products: FG2106-01 NX-1200 FG2106-02 NX-2200 FG2106-03 NX-3200 FG2106-04 NX-4200 AMX-CCC000 MU-1000 AMX-CCC013 MU-1300 AMX-CCC023 MU-2300 AMX-CCC033 MU-3300 Summary: Lutron GrafikEyeQS module v1.0.4 will not load on an NX or Muse controller. Reports error: invalid header field. Troubleshooting: This has been resolved in a new bu

Loading CA Certificates from USB on Varia Room Book Mode Differs in Current Firmware Compared to Manual

Published March 20th, 2026 by Richard Gregory

Brand: AMX Models: All Varia Models Question: Why does the current Varia manual not correlate to the latest Varia hardware on v2.13.25 when loading certificates via USB in room book mode? Answer: The current user manual for Varia describes the process of loading the trusted certificate as seen below however this is now incorrect on version 2.13.2

NX Audit Logging Stops When Clear Audit Command is Sent.

Published March 17th, 2026 by Richard Gregory

Brand: AMX Summary: On firmware 1.8.205 and 1.8.207 NX audit logging stopped when clear audit was sent in telnet requiring a reboot to start logging again. Escalation Ticket: TSC-00448861-ESC001 JIRA Ticket: HPSD-30992 Problem: In FW 1.8.205 and 1.8.207 if you have audit logs enabled and have collected logs, sending the ‘clear audit’ command stops

N2600S IR Pronto Commands Not Saving in Unit GUI

Published March 17th, 2026 by Richard Gregory

Brand: AMX Summary: N2600S IR pronto commands not saving in unit GUI when carriage returns are included in the HEX code. Escalation Ticket: TSC-00439945-ESC001 JIRA Ticket: HPSD-30735 Problem: N2600S IR pronto commands not saving in unit GUI. Solution: Do not use carriage return in the HEX code entries. Affected Products: N2612s / N2612S-C N2622s

MT-1002 and MD-1002 Waking on their Own with 1.8.70 Firmware

Published March 20th, 2026 by Richard Gregory

Brand: AMX Summary: MT-1002 and MD-1002 had a broken sleep and wake command in 1.8.60, this was fixed in 1.8.70 firmware however this build has a bug where the panel would wake up randomly by itself. Escalation Ticket: TSC-00443961-ESC001 JIRA Ticket: HPSD-30855 Problem: MT-1002 and MD-1002 waking on their own with 1.8.70 firmware Solution: Issue r

Muse Debug Message - "UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:

Published March 19th, 2026 by Richard Gregory

Brand: AMX Summary: You may see a debug message that reads like an issue ("UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:") however this is simply a debug message that shows an expected device is offline to the processor but it's trying to send data to it. Escalation Ticket: TSC-00448556-ESC001 JIRA Ticket: HPSD-30976 Prob