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N2600 Recovering Default Hostplay Image if it has been Deleted.

Escalation Article


Written by Richard Gregory

Updated at September 9th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • AMX

Affected Products:

  • AMX-N26E001  (NMX-ENC-N2612S)
  • AMX-N26E001C (NMX-ENC-N2612S-C)
  • AMX-N26D001  (NMX-DEC-N2622S)
  • AMX-N26E013-EK (NMX-ENC-N2615D-WP-EK)
  • AMX-N26D013   (NMX-DEC-N2625D-WP)
  • AMX-N26D013-EK (NMX-DEC-N2625D-WP-EK)
  • AMX-N26E011   (NMX-ENC-N2615-WP)
  • AMX-N26E011-EK (NMX-ENC-N2615-WP-EK)
  • AMX-N26D012   (NMX-DEC-N2625-WP)
  • AMX-N26D012-EK (NMX-DEC-N2625-WP-EK)

Summary:

In some instances you may decide to delete the default Host Play or Local Play image to upload a custom image that needs a bit more memory (Deleting the default image to free up some extra memory.)


Troubleshooting:

The only way to restore this image is to perform a factory restore of the unit following these steps:

  • To perform a factory reset on the unit press and holding the ID button for 30 seconds and then wait for the unit to finish the reset (Do Not Remove Power Until Reset Has Completed.)

If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

 

 

 

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

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