N2622S Webpage Unresponsive When IR Commands Added to Device
Escalation Article
Written by Aarron Abbasi
Updated at July 9th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- NMX-DEC-N2622S
Summary:
When adding in excess of 20 IR commands via the device webpage, the device webpage can become unresponsive. Issue manifests at time of adding files, rather than at execution of the IR commands requiring a factory reset to restore access to the webpage.
Troubleshooting:
Update units to version 2.0.1 or newer firmware.
If the procedure above does not resolve your issue, please contact HARMAN Service for next steps.