N2622s Double Mute Event Via HControl
Escalation Article
Written by Aarron Abbasi
Updated at June 25th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- NMX-ENC-N2612S
- NMX-DEC-N2622S
Summary:
When sending the HControl audioOutput/audioMute (true/false) commands, occasionally encounter a double event being triggered. This leads to the mute state being out-of-sync with the expected state.
Troubleshooting:
Update to version 2.0.1 or later firmware.