Table of Contents
Brand:
- AMX
Affected Products:
- NMX-ENC-N2612
- NMX-DEC-N2622
Summary:
When using the video mute toggle on a decoder, the 5v signal is dropped resulting in sync loss rather than the expected video blanking.
Troubleshooting:
Update units to version 1.4.3 or newer firmware.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.