N2600 Not Switching Off HDMI Output When Routed to Invalid Stream
Escalation Article
Written by Richard Gregory
Updated at July 30th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- AMX-N26E001 - NMX-ENC-N2612S
- AMX-N26D001 - NMX-DEC-N2622S
- AMX-N26E001C - NMX-ENC-N2612S-C
- AMX-N26E013 - NMX-ENC-N2615D-NA
- AMX-N26E013-EK - NMX-ENC-N2615D-EK
- AMX- N26D013 - NMX-DEC-N2625D-NA
- AMX- N26D013-EK - NMX-DEC-N2625D-EK
Summary:
N2600 decoders intermittently fail to turn off their HDMI outputs when routed to a non-existent stream ID (e.g., stream 0), despite the "HDMI Off on Stream Loss" setting being enabled.
Troubleshooting:
Fixed in firmware 2.0.4 and newer.
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.