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General Network A/V Distribution Inquiries

  • Cannot Update SVSI Firmware, Min SW Error

    Question: When updating firmware, what can you do if you receive an error message that says "Cannot update. Min SW.......

  • Factory Reset an SVSi Encoder or Decoder

    Question: What are the steps to perform a factory reset on SVSi encoders / decoders? Answer: Press and hold the.......

  • How To Modify The Audio EDID On SVSi Devices

    Question: How do I change the EDID settings on an SVSi encoder, to present specific audio channels to the connected.......

  • When should N-Command be used for control of SVSi equipment?

    Question:    When should N-Command be used for control of SVSi equipment? Answer: N-Command can optionally be used in any.......

  • What is the maximum distance between the N-Series devices?

    Question:    What is the maximum distance between the N-Series devices? Answer: The maximum distance between devices is 100 meters.......

  • What is the default IP address of the N8001, N8002, N8012 N-Command?

    Question:    What is the default IP address of the N8001, N8002, N8012 N-Command? Answer: Each N-Command controller ships with.......

  • ​What is the bandwidth of the N-Series encoders?

    Question:    ​What is the bandwidth of the N-Series encoders? Answer: ​N-Series  ​​Bandwidth  ​N1122A  ​800 Mbps  ​N1133A  ​​​800 Mbps  N1134A​.......

  • SVSI Update Needs to be Confirmed

    Question:    What should I do if I receive a message in the SVSI web page after a firmware update.......

  • SVSi Firmware Update Guide

    Overview: SVSi Firmware Update Guide SVSi Firmware Update Guide Step 1: Configure your computer's NIC to communicate with SVSi devices........

  • Setting a Custom EDID on SVSi Devices to Provide a Unique Name

    Overview: Setting a Custom EDID on SVSi Devices to Provide a Unique Name ​​​Configuring EDID The steps below can be.......

  • Using the USB Port for Media

    Question:    Can I use the USB port of the N-Series encoders for media playback? Answer: No​.....

  • Powering N-Series Units

    Question:    ​Can you power the N-Series units with local power and switch power at the same time?   Answer:.......

  • SVSI Low Latency Stream Switching Best Practices

    Question:    ​​​How do you get the lowest latency in switching times with the N2600 series SVSI devices? Answer: There.......

  • SVSi MIB

    Question:    I'm looking to use SNMP with SVSi devices. Where can I download the MIB file for SVSi equipment?.......

  • Loading SVSI configuration file to a Cisco Catalyst switch

    Loading SVSI configuration file to a Cisco Catalyst switch How to load a SVSI switch configuration file to a Cisco.......

  • SVSI / BSS AES-67 Switch Configuration Guide

    SVSI / BSS AES-67 Switch Configuration Guide Relevant Equipment BSS Blu-806DA (or other BSS model ending in "DA" ) SVSI.......

  • Using SVSi with HiQnet or Dante on the Same VLAN

    Question:    Can SVSi equipment be on the same VLAN as HiQnet or Dante? Answer: No, the HiQnet traffic can.......

  • Nav Firmware Versions

    Question:    What is the current firmware version? Answer: Last Updated: May 28, 2025   N-Able UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--.​​ LINK:   https://help.harmanpro.com/n-able-software-update  .......

  • Apple Sample Rate

    Brand: AMX SVSI ​​​​​​​Devices Affected: Apple TV Generation 2 or newer Apple iPad (ipadOS17 or newer) Apple iPhone (iOS17 or.......

  • How to Configure QSC core to accept SVSi N-series multicast audio streams

    Overview: ​​​​Configuring SVSi N-Series And QSC for PCM Audio​​​ SVSi ENCODER SETUP: The SVSi Unit should be tested and verified.......

  • AMX Jumbo Frame Q&A

    Overview: This document details inquiries concerning jumbo frames and their interoperability within a properly configured network. What are jumbo frames?.......

  • SVSI Input Audio

    Question: What functionality does the Input audio option provide on SVSi encoders and decoders? Answer: For encoders - input audio.......

  • Daisy Chaining N-Series Encoders and Decoders

    Question: Can the N-Series encoder and decoders be daisy chained? Answer: Once network connection is established to one unit, you.......

  • Enabling Maintenance Mode on Encoders & Decoders

    Question: How do I enable maintenance mode on my encoder or decoder? Answer: The “Enable Maintenance Mode" button is only available.......

  • Interleaved Multicast IP Addresses

    Question: What is the interleaved multicast ip address of the stream number? Answer: The interleaved multicast ip address can be.......

  • How to manually edit an encoder EDID

    Overview: This example would make a 4K encoder to only receive 1080p from source. Instructions: Go to Video/Audio -> EDID Decode the.......

  • Multicast IP Addresses

    ​​​​​Question: What multicast IP Address applies to each stream number? Answer: The multicast IP Address can be located under the.......

  • Window to U-Port Correlation

    Question:    What is the window relation to the U-port on a windowing processor? Answer: Window 1 = UPORT 3.......

  • CISCO 2960 Catalyst Configurations

    Cisco 2960 Catalyst Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port.......

  • CISCO SG300-10 Switch Configurations

    CISCO SG300-10 Switch Configurations Release Notes Feel free to make the appropriate changes to fit your port count and network.......

  • CISCO SG300-28 Configurations

    ​​​​​​​​​Cisco SG300-28 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......

  • CISCO SG300-52 Configurations

    ​​​​​​​Cisco SG300-52 ​​Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......

  • CISCO SG350-10 Configurations

    Cisco SG350-10 Sample Network Switch Configuration Release Notes ​Feel free to make the appropriate changes to fit your port count.......

  • CISCO SG350-28 Configurations

    Brand: Cisco Models: SG350-28 Question:    What is the recommended configuration for my Cisco switch for A/V traffic? Answer: Cisco.......

  • CISCO SG500x Default Configurations

    ​​​​Cisco SG500-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......

  • CISCO SG350x-48 Configurations

    Brand: AMX Models: SVSI Overview: Cisco SG350x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG350-52 Configurations

    Brand: AMX Models: SVSI Overview: Cisco SG350-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG550x-24

    Brand: AMX Models: SVSI Overview: Cisco SG550x-24 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG550x-48

    Brand: AMX Models: SVSI Overview: Cisco SG550x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG500-48 Switch Configurations

    Brand: Cisco Models: SG500-48 Cisco SG500-48 Sample Network Switch Configuration:    ​ Release Notes: Feel free to make the appropriate.......

  • Cisco 3850 Catalyst Config

    Brand: Cisco Models: 3850 Catalyst Cisco 3850 Catalyst Sample Network Switch Configuration: Release Notes: ​Feel free to make the appropriate.......

  • SVSI debug logs

    Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series Question:    How do I.......

  • LUXUL AMS-4424P Switch Configuration

    Brand: LUXUL Models: AMS24P Sample Network Switch Configuration:    Release Notes​​​​​​: Feel free to make the appropriate changes to fit.......

  • Bim Objects

    Question: Where can I obtain drawings or renderings of Harman products? Answer: https://www.bimobject.com/en-us....

  • Certificate of Volatility

    Question: How do I acquire a certificate of volatility for AMX products? Answer: Requests for a certificate of volatility should.......

  • SVSi Interleaved Multicast

    Overview: N2300 series and N4321 ATC - audio not passed between devices​ Interleaved Multicast Streams The Interleaved Multicast Streams option.......

  • Dante Audio Issue and Dante Controller

    Question: I have Network A/V devices that support Dante, such as N2600 series or N3300 series devices.  Why is Dante.......

  • NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion

    NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion NMX-NVR-N6123  Network Video Recorder SKU(s) FGN6123 Warranty Period: 3 years Warranty Action: First.......

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