Anytime Help Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support
  • Guest
  • Log In
English (US)
US English (US)
DE German
CN Chinese
MX Spanish (Mexico)
Chinese (Simplified)
  • AKG
    Microphones Wireless Integrated Systems Automatic Mixers Headphones Discontinued Products (AKG) General AKG Inquiries Certifications (AKG)
  • AMX
    Networked A/V Distribution (AVoIP) Traditional A/V Distribution Video Signal Processing Architectural Connectivity User Interfaces Control Processing Power (AMX) Programming (AMX) Software (AMX) Discontinued Products (AMX) General AMX Inquiries Certifications (AMX)
  • BSS
    Soundweb™ Omni Soundweb™ London Soundweb™ Contrio™ Software (BSS) Discontinued Products (BSS) General BSS Inquiries Certifications (BSS)
  • Crown
    CDi DriveCore Series CDi Series Commercial Series ComTech Series DCi DriveCore Series I-Tech HD Series XLC series XLi Series XLS DriveCore 2 Series XTi 2 Series Discontinued Products (Crown) Software (Crown) General Crown Inquiries Certifications (Crown)
  • dbx
    CX Series 500 Series DriveRack Personal Monitor Control ZonePRO Zone Controllers FeedBack Suppression Microphone Preamps Dynamics Processors Crossovers Equalizers Software (dbx) Discontinued Products (dbx) General dbx Inquiries Certifications (dbx)
  • Flux::
    Immersive Processing Analysis Subscriptions
  • JBL
    Cinema Sound Installed Live Portable Tour Sound Recording & Broadcast Software (JBL) Discontinued Products (JBL) Video Manual Series (JBL) General JBL Inquiries Certifications (JBL)
  • Lexicon
    Plugins Effects Processors Cinema Discontinued Products (Lexicon) Video Manual Series (Lexicon) General Lexicon Inquiries Certifications (Lexicon)
  • Martin
    Atomic ELP ERA Exterior MAC P3 VC VDO Tools Discontinued Products (Martin) General Martin Inquiries Certifications (Martin)
  • Soundcraft
    Digital Analog Connected Analog Only Discontinued Products (Soundcraft) Video Manual Series (Soundcraft) General Soundcraft Inquiries Certifications (Soundcraft)
  • General HARMAN Inquiries
    Dante
+ More
  • Home
  • AMX
  • Software (AMX)
  • Resource Management Suite (RMS)

Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6

Written by Carlos Mendoza

Updated at January 26th, 2026

Table of Contents

Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6:

Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6:

Since 4.6 the ControlSystemMonitor and PowerMonitor located inside of it fail to run correctly.  The way around this is to instead use the callback functions to get it operating the same way.  

In ControlSystemMonitor replace the ExecuteAssetControlMethod function with the following:

DEFINE_FUNCTION ExecuteAssetControlMethod(CHAR methodKey[], CHAR arguments[])
{
 // the system power and system mode control method executions are
 // handled inside the RMS client and translated into the following
 // event commands over the vdvRMS virtual device interface:
 //
 //    SYSTEM.POWER.ON
 //    SYSTEM.POWER.OFF
 //    SYSTEM.MODE-<modename>
 //
 // these raw event commands are watched for by the RmsMonitorCommon include
 // and are fired as callback functions:  SystemPowerChanged() and SystemModeChanged()
 #WARN 'This is a hack to fix System Power directives form the server - triggers SystemEventHandler.axi events'
 #WARN 'Administrator access to this file required to edit'
 amx_log(AMX_ERROR,"__FILE__'->ExecuteAssetControlMethod(',methodKey,', ',arguments,')'");
 switch (upper_string(methodKey))
 {
   case RMS_EVENT_SYSTEM_POWER_ON:
   {
send_command vdvRMS,"'@',RMS_EVENT_SYSTEM_POWER_REQUEST_ON";
   }
   case RMS_EVENT_SYSTEM_POWER_OFF:
   {
send_command vdvRMS,"'@',RMS_EVENT_SYSTEM_POWER_REQUEST_OFF";
   }
   case RMS_EVENT_SYSTEM_MODE_CHANGE:
   {
send_command vdvRMS,"'@',RMS_EVENT_SYSTEM_MODE_CHANGE_REQUEST,'-',arguments";
   }
 }

}

 

Then in your main code, add in the following:

#DEFINE INCLUDE_RMS_EVENT_CUSTOM_COMMAND_CALLBACK // Support hacked system power and mode requests
// include RmsEventListener (which also includes RMS API)
#include 'RmsEventListener';

DEFINE_FUNCTION RmsEventCustomCommand(CHAR header[], CHAR data[])
{
   amx_log(AMX_INFO,"__FILE__,'->RmsEventCustomCommand(',header,', ',data,')'");
   remove_string(header, '@', 1);
   switch (upper_string(header))
   {
case RMS_EVENT_SYSTEM_POWER_REQUEST_ON:
{
   amx_log(AMX_ERROR,'System Power On Request from Server');
}
case RMS_EVENT_SYSTEM_POWER_REQUEST_OFF:
{
   amx_log(AMX_ERROR,'System Power Off Request from Server');
}
case RMS_EVENT_SYSTEM_MODE_CHANGE_REQUEST:
{
   amx_log(AMX_ERROR,"'System Mode to ',data,' Request from Server'");
}
   }
}

 

This combination of steps will properly re-enable both monitoring functions.  

 

Related Videos

framework blueprint

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6:

Related Articles

  • Changing Exchange Settings in EWS Plugin Forces Unmapping
  • Limit RMS Access to Office 365
  • RMS Scheduling Panel Limitation Per Controller
  • RMS Installations with Open JDK
  • RMS and Java Versions

Related Articles

  • Changing Exchange Settings in EWS Plugin Forces Unmapping
  • Limit RMS Access to Office 365
  • RMS Scheduling Panel Limitation Per Controller
  • RMS Installations with Open JDK
  • RMS and Java Versions
Copyright © HARMAN Professional. All rights reserved. Privacy Policy | Terms of Use
Expand