Precis Unable to Set Device Hostname
Escalation Article
Written by Aarron Abbasi
Updated at July 9th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- PR-WP-412
- PR-0402
- PR-0404
- PR-0602
- PR-0808
Summary:
Unable to set hostnames on Precis devices to names which contain more than 15 characters, preventing naming schemes used in some installations from being successfully implemented.
Troubleshooting:
Update to version 2.24 firmware for Precis switchers.
Download Precis Switcher firmware
Update to version 2.19 firmware for Precis Windowing Processors.
Download Precis Windowing Processor firmware
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.