The best practice when updating N26x5D wallplates firmware from v1.5.x to v2.0.0.
1. Close Dante Controller
2. Wait 10 minutes
3. Use N-able Firmware Updater to update units firmware
- The update package includes minimum version 1.3.8.
- Included is a folder called "Web". The folder contains firmware 1.3.8 and 2.0.0 files to update the MWC function using the
webpage address "http://<IP>/fwup.html" and upload the correct .bin file for the model and version needed.
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1. Prerequisites
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Units must be on firmware version 1.3.8 to update to any higher versions.
Minimum N2600 Firmware:
- All Wall Plate units must be on version 1.3.8 before attempting this update.
**If needed or issues updating with N-Able, update the device with the desired version of firmware from the Web folder at the
link http://<device_ip>\fwup.html by uploading the .bin file to the MWC firmware from the Web folder.
N-Able:
The minimum version of N-Able must be 5.1.6,
https://www.amx.com/en-US/product_families/amx-n-able-control-software
For questions, please refer to the user manual:
https://www.amx.com/en-US/site_elements/amx-instruction-manual-amx-n26x5d-wallplates
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2. Known Issues
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*** Once updated to FW version 1.5.8 or newer, you cannot roll back the firmware. ***
- The status LED sometimes has a variable flash rate.
- HDCP Error screen (Purple Screen) is sometimes not shown when the Encoder is set to no HDCP
advertisement and an HDCP device is connected. A black screen is seen instead.
- Deleting a Host or Local Play image. The unit will need to be rebooted to reclaim the storage.
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3. Revision History
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Version 7/03/2025 (v2.0.0)
*All Notes have been pulled up into FW 2.0.0 release notes*
- Enhanced the Dante AV-A Support
- Enhanced N-Act Serial Events
- Enhanced support for H-Control
- Enhanced support for Serial Port when using Muse Automater
- Enhanced H-Control descriptor settings
- Fixed an issue when discovering devices in different broadcast domains
- Fixed an issue when recalling RS232 saved strings from the Web Page
- Fixed an issue where sending KVMMainIP0.0.0.0 would not function
- Fixed an issue where the video wall was unable to be set to 16x16
- Fixed an issue with Host/Local Play "Ghosting" appearing
- Fixed an issue with serial communication involving null, Hex '00'
- Fixed an issue with the customized MultiCast Address calculating incorrectly
- Fixed an issue where, on rare occasions, audio could be lost after returning from Host Play
- Fixed an issue with 4K30 resolution on the N2625D
- Fixed an issue with Local Play displaying sometimes
- Fixed an issue when disconnecting KVM routes
- Switching Stability Enhancements
- Security Patches
Version 12/17/2024 (v1.5.7)
- Enhanced N-Act
- Stability Enhancements
- Security Patches
Version 11/15/2024 (v1.5.3)
- Fixed a timing issue with Local Play Holdoff timing
- Fixed an issue with EDID not saving from the webpage
- Fixed an issue with RS232 serial strings
- Fixed an issue with Debug logging not being able to be downloaded
- Fixed issue with disconnecting USB/KVM signals using 0.0.0.0 IP address
- Enhanced support for N-Act
- Enhanced support for HControl
- Stability of the stream switching for video
- Stability involving IGMP communications
- Stability Enhancements
Version 10/04/2024 (v1.5.0)
- Enhanced Support for H-Control
- Enhanced switching speed of streams
- Stability Enhancements
Version 9/20/2024 (v1.4.8)
- Added the ability to enable VLAN functionality on the encoder and decoder.
- Added OSD menu enable when pressing ID longer than 5 seconds and less than 20 seconds.
- Added the ability for the decoder to be used as a Dante TX when receiving the SVSI native audio stream.
- Added USB20Route command in getStatus
- Added the ability to turn off Dante Audio/Video from appearing in Dante Management tools.
- Enhanced Support for HControl
- Enhanced Host/Local Play default images
- Fixed an issue with the USB disconnect on the video switch
- Fixed an issue with serial communications involving port 50004
- Fixed an issue where the HDCP screen could be shown when waking a PC from sleep.
- Stability Enhancements
Version 6/28/2024 (v1.3.8)
- Added Low Power Mode
- Enhanced Support for HControl
- Enhanced Support for N-Act
- Enhanced “Dante Ready” upgrade compatibility
- Stability Enhancements
Version 5/17/2024 (v1.3.4)
- Enhanced Support for HControl
- Enhanced Support for N-Act
- Enhanced HDCP advertisement for systems with mixed supported HDCP Type (1.x or 2.2 Displays)
- Fixed an issue with custom multicast addresses
- Enabled “Dante Ready” upgrade compatibility
- Stability Enhancements
Version 3/29/2024 (v1.3.0)
- Added ID Button functionality
- Added Virtual Network USB 2.0 (Supports USB 2.0 from up to 4 decoders to 1 encoder)
- Added Host/Local Play functionality
- Added Multicast address override
- Added SVSI N-Act events
- Enhanced Support for HControl
- Enhanced HDCP advertisement for systems with mixed supported HDCP Type (1.x or 2.2 Displays)
- Fixed issue where if an encoder has no source, it will cause the unit to have an extended boot time
- Fixed Default EDID to Stereo (2-Channel)
- Stability Enhancements
- Security Patches
Version 3/7/2024 (v1.2.8)
- Added Support for HControl
- Enhanced HDCP advertisement for systems with mixed supported HDCP Type (1.x or 2.2 Displays)
- Enhanced codec compatibility with N2600S Series
- Stability Enhancements
- Security Patches
Version 11/03/2023 (v1.2.6)
- Added Video Wall functionality to the decoder
- Stability Enhancements
- Security Patches
Version 10/18/2023 (v1.2.5)
- Corrected issue where the device model description changed
- Stability Enhancements
- Security Patches
Version 09/07/2023 (v1.2.4)
- Corrected an issue when switching from HDMI to USB-C
- Continuing Stability Improvements
Version 06/09/2023 (v1.1.9)
- Continuing Stability Improvements
Version 05/22/2023 (v1.1.7)
- Continuing Stability Improvements
Version 02/23/2023 (v1.0.4)
- Initial Release
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