Overview:

SVSi Firmware Update Guide

SVSi Firmware Update Guide

Step 1: Configure your computer's NIC to communicate with SVSi devices. SVSi devices come with DHCP enabled, but if no DHCP service is available, a default IP Address in the range 169.254.XXX.XXX, with a subnet address 255.255.0.0 will be set. Your computer MUST have an IP and subnet address in the same range to communicate correctly.

To do this in Windows 10/11:

1. Turn off your laptop Wi-Fi adapter (if equipped).
2. Open network and sharing center.
3. Choose “Change Adapter Settings" on the left-hand side of the screen.
4. Locate the appropriate adaptor in your list, and go to its properties (right-click, Properties).
5. Choose TCP/IPv4 and select Properties.
6. Select “Use the following IP Address"
   A. Set the computer IP Address to “169.254.20.101"
   B. Set the subnet mask to “255.255.0.0"
   C. Select OK.
7. Exit out of the Network and Sharing Center .

Step 2: Disable any Firewall/Antivirus Software running on your computer (including Windows Firewall)

Step 3: Extract the .svsiupdate or the .bin and .ver files from the download and place them in the N-Able update folder.

Note: By default this is located in Downloads > svsiupdates.  A custom folder location can be set by updating the “Update bin/ver Path" field in the N-Able settings.​

Step 4: Launch the updater from within N-Able by going to Tools and selecting Firmware Updater.​​

Step 5: Choose the firmware version(s) and select Activate Updates at the bottom. Note: Choose only one update file per unit model type.  Example: You have N4321 and N2300 units.  You can select the firmware for each of the models and select activate updates.

Step 6: Updater will run an auto-discovery when first launched.  If required, you can import the N-Able Database (if you have previously run N-Able to find devices).  Note: If you have not previously run N-Able, you can choose not to import the database and select “Auto Discover” in the Updater program.​

​Step 7: Select the unit(s) you want to update.  To select multiple units, hold down the CTRL key while clicking the appropriate units.

Step 8: Click “Update Selected Units".

Step 9: The updater will now run and show the progress status in the lower window.  The update process can vary in time. Most updates take between 5 and 10 minutes per device.  Once the update has completed successfully, you will see a green box for the unit you selected for the update.

Step 10: After all units have finished updating, exit the updater.