Brand:

• AMX

Models:

• N1000 Series
• N2000 Series
• N2300 4K Series
• N2400 4K Series
• N3000 Series

Question:  

How do I run the debug log on SVSI devices?

Answer:

R​​​​unning debug logs on SVSi units

For tr​​oubleshooting purposes, debug logs are sometimes required by the technical support and engineering teams.

This document will detail where to obtain the debug log file.

Common steps (applies to all N-series SVSi encoders/ decoders)
​​​The debug logs do not persist after a reboot, and must be obtained prior to rebooting the device.

To capture the debug logs:

• Connect to the web page for the device.
• Navigate to the 'Logs' page and scroll to the bottom of the page.
• Select 'start debug log'.
• When failure condition occurs, select 'end debug log' to generate the file.

This debug log file should now be created. 

To download the generated debug log:

Refresh the ‘Logs’ page for the device
Select the ‘download debug log’ option, and save the file to the local PC

N2300 series products:

For N2300 series, it may be required to connect to the web page via HTTPS rather than HTTP.
This can be done via N-Able if Open SSL is installed on the PC, or alternatively can be done manually via a standalone web browser installed on the PC.

All N-series devices should accept a HTTPS connection to obtain the debug logs.