HARMAN Anytime Help Center

AMX SPLIT_STRING

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: Is there a way to assign sub-strings separated by delimiters from a string to an array? Answer: See SPLIT_STRING.axi located in the download: 662-DL1-SPLIT_STRING.ZIP PROGRAM_NAME='SPLIT_STRING' (***********************************************************) (***************************************************

RMS EWS Plugin and Special Characters

Published January 8th, 2026 by Will Fraser

Question: Will the RMS EWS plugin connect if a mailbox has special characters such as "/"? Answer: No, however it is possible to have it connect the mailbox if the primary mailbox name has no special characters and the alias contains the special characters.

What is the turnaround time for a service repair?

Published January 14th, 2026 by Will Fraser

Question: What is the turnaround time for a HARMAN Professional Factory service repair? Answer: Our HARMAN Professional Factory Service Teams make every effort to get your product received, repaired, and shipped back to you as quickly as possible. Each step of the way, you will receive an email notification about where your repair is in the proc

What Does Image Rejection Mean in Relation to a Microphone System?

Published January 12th, 2026 by Will Fraser

Question: What does image rejection mean in relation to a microphone system? Answer: Image rejection is a technical specification that refers to a wireless microphone receiver's ability to filter out unwanted radio signals that can interfere with the audio transmission. These unwanted signals occur at what's called the image frequency, a by p

Want to Separate Your Subwoofer From the LR Mix?

Published January 26th, 2026 by Will Fraser

How to Setup and Operate Aux Fed Subwoofers In Sound Systems This guide will walk you through setup and operation of Aux Fed Subwoofers in sound systems, and go over pros and cons of their usage. Pros and Cons of Aux Fed Subwoofers in Sound Systems For many years, sound engineers have used Aux Fed Subwoofers in their systems. By only sending instr

Routing to USB on the Signature MTK

Published January 15th, 2026 by Will Fraser

Question: Can I change the input channel's routing point on the Signature MTK? Answer: No, on the Signature MTK the routing is fixed. The signal from the input channels of the console to the USB channel is post-gain only. This means that the signal is going out to the PC/MAC after the gain and before the EQ section of the mixer. This way it

Restablecer la configuración de red para una mezcladora Ui de Soundcraft

Published January 15th, 2026 by Will Fraser

Pregunta: ¿Cómo restablecer la configuración de red a su configuración original? Respuesta: Apague la unidad usando el interruptor de encendido/apagado. Mientras la unidad está apagada, mantenga presionado el botón de reinicio que se encuentra en un costado. Este botón está localizado dentro de un pequeño orificio del tamaño de un bolígr

Channel LCD Display Part Number on Vi Consoles

Published January 15th, 2026 by Will Fraser

Question: What is the part number of the small channel LCD display in the Vi series consoles? Answer: The current part number of the small channel LCD in the Vi series consoles is: 5130340-00 It has been just introduced, the previous version is still available, its part number is A947.012007. There were a few versions used over the years, the

Relay or IO Status out of Sync

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: General Overview: The information in this article applies to: Relays and IOs on any AMX product, connected to (controlling) an inductive load such as an external relay* *Also applicable to other inductive devices: solenoids, such as in a doorbell or electronic water valve; motors; and transformers Symptoms: Incorrect return status

Are AKG headphones and parts vegan friendly?

Published January 14th, 2026 by Will Fraser

Question: Are AKG headphones and headphone parts vegan friendly? Answer: All products made with a protein or synthetic material are vegan friendly.

Using the USB Port for Media

Published January 12th, 2026 by Will Fraser

Question: Can I use the USB port of the N-Series encoders for media playback? Answer: No.

Part Numbers of the Faders Used in the Vi Consoles

Published January 15th, 2026 by Will Fraser

Question: What are the part numbers of the faders used in the Vi consoles? Answer: The part number of the faders used in the Vi1, Vi1000/2000/3000 consoles is 5041861-02 - MDL,ELEC,VI1/VI2000/VI3000 FADER W/WA. Currently, we have the same faders for the Vi5000/7000 and the older Vi2/4/6 and Vi200/400/600 desks.The part number of the fader is 5

RMS Utilizing SMTP to Office365

Published January 9th, 2026 by Will Fraser

Question: Is it possible for RMS to use the Office365 SMTP server? Answer: RMS will not be able to connect to Office365 using SMTP, as RMS does not yet support TLSv1.2 for this connection. This is required by Office 365. You will likely see the following message when you attempt this: Authentication failed; nested exception is javax.mail.Authen

What is the Warranty coverage on my product?

Published January 14th, 2026 by Will Fraser

Question: What is the Warranty coverage on my product? Answer: For inquiries regarding the warranty policy for HARMAN Professional Products, please refer to the Warranty section of the Brand/Model page. For example, if you are looking for a JBL Product warranty, visit https://jblpro.com. All the HARMAN Professional Pro Sites should have a simil

Soundcraft Compact Stage Box (CSB) Compatibility with Vista

Published January 14th, 2026 by Will Fraser

Question: Is a Soundcraft Compact Stage Box (CSB) compatible with Vista? Answer: Yes, it is compatible with all Vistas. The gain range of the Soundcraft Compact Stagebox is 0 / 63 dB.

Connecting an Active Breakout Box to the Local Rack

Published January 14th, 2026 by Will Fraser

Question: How do I connect an Active Breakout Box to the Local Rack? Answer:

Varia Auto-Registration in RMS

Published January 12th, 2026 by Will Fraser

Question: Can the Varia panels be registered and monitored in RMS? Answer: Yes, the Varia panels can be registered and monitored in RMS. In order to get them registered to RMS, you need to make sure that you are on the most recent version of SDK (4.7.20 as of the writing of this document) and that your RMS database has been updated to include

MAC Encore Performance Custom Animation Wheel

Published January 16th, 2026 by Will Fraser

Question: What specification should my custom animation wheel for the MAC Encore Performance have? Answer: Download the PDF drawing for details.

Notepad Series Compatibility with macOS Sonoma

Published January 15th, 2026 by Will Fraser

Question: Are the Notepad series mixers compatible with macOS Sonoma? Answer: Yes, the Notepad series are plug and play compatible with macOS Sonoma; no additional driver needed.

Axcent3 Hardware Basics

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Axcent3 Cables: Programming Cables Modem Cable AXlink LED on Axcent 3: Off (dark) - Unit has no power or is not functional. One blink per second - All devices reporting as programmed. Two blinks / second - One or more devices missing or addressed wrong. 3 blinks / second - Unstable Axlink bus (check wiring). On solid - No program

Where can I find Martin support?

Published January 16th, 2026 by Will Fraser

Question: My Martin Professional product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer: The information below is applicable to products from the Martin Professional range (Martin/JEM/RUSH). Inside the USA Customers who have purchased a product in the USA

SVSI n2322 and n2132 Display does not Support Restricted Content Error

Published January 9th, 2026 by Will Fraser

Question: I am getting a brown AMX screen stating, "this display does not support restricted content" on several newer displays and projectors utilizing SVSI n2322 and n2312. How do I resolve the issue? Answer: If you are running firmware greater than 1.1.17, downgrade the decoder to 1.1.17.

Do you ship parts outside of the United States?

Published January 14th, 2026 by Will Fraser

Question: Do you ship parts outside of the United States? Answer: For Parts inquiries outside of the United States, please visit the HARMAN Professional brand page to find a distributor in your region. For example, if you need JBL parts, visit https://jblpro.com All the HARMAN Professional Pro Sites should have a similar look and functionality to

Replacing the microSD Card in a MCP Keypad

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: Product Name: MCP-106 - Massio Control Pad MCP-108 - Massio Control Pad SKU / FG#: FG2102--08-XX FG2102-06-XX Question: How do I change the microSD card in the MCP-106? Answer: NOTE: If the keypad is installed and you need help disassembling or reassembling the MCP-108 or the MCP-106 please refer to the end of this document.

Signature FX Return to Default on Power Cycle

Published January 15th, 2026 by Will Fraser

Question: Why is the FX on my Signature mixer always at the first preset when I power on? I set my FX to my preferred settings and when I power on mixer, the FX is reset to first preset and my settings are lost. Answer: There is no memory to store preset parameters and settings in the Signature mixer series and the mixer will always be on the #

Signature Series Mixer USB PC Interface Not Full Duplex

Published January 15th, 2026 by Will Fraser

Question: Why does the Signature Series mixer USB PC interface play or record audio, but not both at the same time? Answer: To resolve this issue, remove the current Windows driver and install the Windows Notepad driver. The Windows driver can be found here: https://www.soundcraft.com/en-US/softwares/notepad-firmware-and-control-panel-setup-wind

Como Conectar y Controlar un Mixer Ui16 en Tres Sencillos Pasos.

Published January 15th, 2026 by Will Fraser

Pregunta: ¿Como me puedo conectar al Hotspot de mi Mixer Ui16? Respuesta: Conecte su dispositivo a la red de Wi-Fi Ui12, Ui16 o Ui24R. Cuando haga la búsqueda en la lista de redes la unidad aparecerá con el nombre del modelo. Abra un buscador de internet en el dispositivo. [Chrome, Firefox, etc.] Escriba en la barra de dirección ui.io y presione

Nav Firmware Versions

Published January 16th, 2026 by Will Fraser

Question: What is the current firmware version? Answer: Last Updated: May 28, 2025 N-Able UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--. LINK: https://help.harmanpro.com/n-able-software-update N-Command UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUNvbW1hbmQiLCJ2IjoiNS4yLjE5In0-. LINK.https://www.amx.com/en-US/products/s

DGX 100 series 1.6.x firmware

Published January 16th, 2026 by Will Fraser

Question: What is the last 1.6.x master firmware I can load on a DGX 100 series unit? Answer: 1.6.200 is the last firmware in the 1.6.x branch of firmware you should run on DGX masters. DOWNLOAD

MAC Ultra Performance White And Black Parts

Published January 15th, 2026 by Will Fraser

Question: What part numbers does the White or Black covers have on the MAC Ultra Performance. Answer: Download the PDF drawing for more details.

Powering N-Series Units

Published January 12th, 2026 by Will Fraser

Question: Can you power the N-Series units with local power and switch power at the same time? Answer: No, you should not power the N-Series with local power and switch power at the same time. This will cause errors with the N-Series devices.

Problems Caused by Lack of Termination

Published January 16th, 2026 by Will Fraser

Question: Can lack of termination cause problems in my system? Answer: Yes, lack of proper termination can cause control problems, erratic response or hardware fault.

Footswitch for FX Mute on Signature Series

Published January 15th, 2026 by Will Fraser

Question: Can I use a TS footswitch for the FX Mute function? Answer: Yes- Either TS or TRS footswitch can be used to mute the internal FX on Soundcraft Signature Series' consoles.

RMS and Java Versions

Published January 8th, 2026 by Will Fraser

Question: Do I need to use Java supported by Oracle for RMS? Answer: As of RMS 4.8.x OpenJDK is also supported. OpenJDK is a release from Oracle, as-is with no support. Oracle, with a paid subscription, does provide support of their most current and select previous Java releases. For either Oracle's supported version or OpenJDK, be sure to i

Audio Architect Panels Appear Small

Published January 13th, 2026 by Will Fraser

Question: HiQnet Audio Architect control panels appear very small on a high-resolution display. How can the size be increased? Answer: Adjust the high DPI settings in the Properties of the Audio Architect shortcut. Locate the Audio Architect shortcut Close Audio Architect if it is running.Open the Windows Start bar or press the Windows key on

How to Get a DMX Profile to Use with 'X' Brand DMX Controller

Published January 16th, 2026 by Will Fraser

Question: How do I get a DMX profile for my Martin product to use with 'X' brand DMX controller? Answer: For any DMX controllable product in our portfolio, we publish a table of raw DMX channel/values/functions in the relevant product user guide. This will enable you to control the features of that fixture using a standard 'analogue/fader' type

RPM Password Reset

Published January 8th, 2026 by Will Fraser

Question: How can I reset my password used for RPM and trade.amx.com? Answer: Please click on this link to access the password reset page: https://trade.amx.com/login/forgotpassword.aspx

Enabling or Disabling Audit Logging

Published January 6th, 2026 by Will Fraser

Question: Can audit logging to the internal SD card be disabled? Answer: Starting with NX-series firmware 1.6.205 and 1.8.203 audit logging to the internal SD card can be disabled. Updating to either of these firmware versions (or higher), audit logging is disabled by default. The following terminal commands are available: SDAuditLog on – turn

Disabling Security on NX Controllers

Published January 5th, 2026 by Will Fraser

Question: How do you turn off/disable security on an NX controller? Answer: Sometimes it is necessary to disable the security on server ports on an NX controller. When upgrading from 1.6.x to 1.8.x or greater, you must disable the authentication on server ports before doing the upgrade. To disable authentication on server ports: Login to the co

PA Speakers Serial Number Location

Published January 14th, 2026 by Will Fraser

Question: Where can I find the serial number on my product? Answer: Live Portable EON ONE Compact Note: The serial number is located under the speaker on a white label with a bar code on it. EON ONE MK 2 Note: The serial number is located behind the speaker on a white label with a bar code on it next to the IEC power connector.

Locating Audio Architect Event Log Files

Published January 13th, 2026 by Will Fraser

Question: Technical support have requested the Audio Architect event logs for troubleshooting. Where do I find the event logs on my computer? Answer: Event log archive files are located in the following folder: C:\ProgramData\HPRO\Audio Architect\2.45.2.12 Notes ProgramData is a Hidden folder. Hidden items in the View menu must be enabled.

MAC Encore Wash White And Black Cover Parts

Published January 16th, 2026 by Will Fraser

Question: What part numbers does the White or black covers have on the MAC Encore Wash? Answer: Download the PDF drawing for more details.

Automating the Timed Gain in Soundweb London

Published January 22nd, 2026 by Will Fraser

Overview: The Gain Timed This processing object provides a mechanism to make gain level changes smoothly. See HiQnet Audio Architect Help for a detailed description. An installation may require changes to the program volume level at specific times of the day. Parameter Presets could be used to make changes to gain levels. The transition from one ga

SOUNDWEB LONDON BLU-USB - New windows 10 driver

Published January 22nd, 2026 by Will Fraser

Question: Why do I get a Windows pop up stating my driver is unsigned? Answer: BSS BLU-USB Driver for windows 10 New driver version: 4.82.0 Replaces: version 3.34.0 When to use: This driver works with windows 10 and a BLU-USB to allow 8 channel audio over a USB 2.0 or USB 3.0 connection. What is different: This version functions corr

AMX Dynamic device addresses

Published December 29th, 2025 by Will Fraser

Question: Can I leave NetLinx devices at their dynamic device addresses after plugging them on the bus? Answer: Many NetLinx components begin life as a Dynamic Device when first connected to the system. That means that the first time you connect them to the system, they look for devices above 32,001 and set themselves to the next available dev

Martin Fixture Operating Voltage

Published January 16th, 2026 by Will Fraser

Question: What voltage can I use on my Martin fixture? Answer: Martin fixtures accept AC mains power at 100-240 Volt nominal, 50/60 Hz. Do not apply AC mains power to the fixture at any other voltage than that specified on the fixture's serial number label. If you are unsure what voltage can be used with your product, please visit the product p

Digital Clocking in Soundweb London

Published January 20th, 2026 by Will Fraser

General information: The digital clocking schema for Soundweb London devices works in a similar way to most other digital audio devices. One device assumes the role of clock master and all other device clocks syncronize to the master clock. The clock master in a standalone device or a multiple device system can run at either 48kHz or 96kHz. Pull

MAC Viper Series 3 And 4 Wire Lamp Fans

Published January 15th, 2026 by Will Fraser

Question: My MAC Viper series fixture has 3 wire lamp fans installed the replacement spare part is a 4 wire fan is it correct? Answer: The MAC Viper series now uses 4 wire fans for the lamp cooling, the black converter from 3 to 4 wire fan is no longer needed as the 4 wire fans can connect directly to fan pcb. 4 wire fan left

Using the Line and Microphone inputs on the Signature 22mtk

Published January 15th, 2026 by Will Fraser

Question: Can you use the ¼ inch input and the Microphone input at the same time on the Signature 22mtk? Answer: No, the line input will override the mic input. Only one of the inputs can be used at a time.

Using 2 Batteries in the EON ONE MK2 Speaker

Published December 19th, 2025 by Will Fraser

Question: I have a JBL EON ONE MK2 and bought an extra battery, can I install the 2 batteries at the same time? Answer: No, you can not install 2 batteries into the MK2 at the same time. The bottom of the battery spacer has all 6 pins terminated for battery charging, whereas the top of the battery spacer only has 4 pins terminated for speaker co

Opening a HiQnet London Architect Design File in HiQnet Audio Architect

Published January 14th, 2026 by Will Fraser

Question: Is it possible to open or import a London Architect design file in Audio Architect? Answer: No, it is not possible to open a London Architect design file in Audio Architect. There are no mechanisms to convert the design file or custom panels from one application to the other despite the similarity in functionality. It is also not poss

How to Open Multiple Configurations in Audio Architect

Published January 14th, 2026 by Will Fraser

Question: Is it possible to open multiple Soundweb London Configurations windows in Audio Architect? Answer: Double-click the Soundweb London device in the Room View while holding down the CTRL key. The Configuration will open in a new tab.

SVSI Update Needs to be Confirmed

Published January 8th, 2026 by Will Fraser

Question: What should I do if I receive a message in the SVSI web page after a firmware update that says; An update needs to be confirmed! Confirm update page. The link doesn't do anything when I click on it. Answer: You can use Putty to telnet to the IPAddress of the SVSI device, port 50001 or 50002 and type "setSettings:confirmUpdate" followe

266xs Output Gain Potentiometer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Output Gain Potentiometer on the dbx 266xs? Answer: Part no. 40-2125

PA2 & VENU360 Preset File Location (Windows)

Published December 29th, 2025 by Will Fraser

Question: Where are the user preset files located on my computer? Answer: PA2 C:\Users\*username*\AppData\Local\PA2\Presets VENU360 C:\Users\*username*\AppData\Roaming\VENU360\LocalPresets Note: In order to access the AppData folder from your Windows computer, "Show hidden files, folders, and drives" must be enabled. Open Control Panel > Fil

Manage the Tunings in Your PA2

Published December 29th, 2025 by Will Fraser

Overview: When new speaker tunings become available for the DriveRack PA2, you can access the updates over the cloud within the PA2 Control App. Prerequisits: A device running the PA2 Control App The PA2 Control App is available for iOS, MAC, Windows & Android Install the Application if you have not already. Procedure: Click the WIZARD

Ui Default Hotspot Password

Published January 15th, 2026 by Will Fraser

Question: What is the default hotspot password? Answer: The default hotspot password is: scuiwlan

SOUNDWEB LONDON 3-Gang Back Box Dimensions

Published January 20th, 2026 by Will Fraser

Question: What are the dimensions of the back box for the BLU-10 and BLU-8v2? Answer: These are the dimensions for the 3-gang back box for mounting the BLU-8v2 and BLU-10 wall controllers. All dimensions are in millimeters.

166xs US Power Transformer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Power Transformer for the US version of the dbx166xs? Answer: Part no. 26-0268

MAC Encore Performance Custom Static Gobo Wheel

Published January 16th, 2026 by Will Fraser

Question: Can I replace the MAC Encore Performance animation wheel with a custom static gobo wheel? Answer: Download the PDF drawing for details on the gobo wheel.

Type of Battery Used in the ERA Range

Published January 15th, 2026 by Will Fraser

Question: What Type of Battery is Used in the ERA Range, What is the Purpose of it? Answer: Many members of the ERA range (except the ERA 300 and the ERA 400) has a lithium battery (ICR14430-500mAh 3.7V) in it that can power the control panel, letting you set up the fixture without being connected to mains power. A fully charged battery can

SVSI N2600 series and Netlinx

Published January 8th, 2026 by Will Fraser

Question: Do the N2600 series encoders and decoders support Native Netlinx? Answer: No, the N2600 series are not native Netlinx devices - Use Open Direct-Control API. An open API makes it possible for any control system or application, such as Zoom Rooms, to control the device.

Acendo Book Panel Firmware

Published January 28th, 2026 by Will Fraser

Brands: AMX Models: Product Name: AMX Acendo Book 7"/10" Scheduling Panels AMX RoomBook 7"/10" Scheduling Panels SKU / FG #: FG2265-37 FG2265-40 FG4221-07 FG4221-10 Downloads: Version: 1.1.30Release Date: 2/1/2022 Download Link Prerequisites Note: v1.1.15+ Browse Rooms feature is not compatible with v1.0.4. All group members should be upgraded to

Audio Architect Graphical Resources

Published January 14th, 2026 by Will Fraser

Question: Where can I find the Graphical Resources used in Audio Architect Custom Control Panels [Fader caps, Buttons, Knobs, etc.]? Answer: A Zip file with these assets can be downloaded HERE.

Fixture Cutting Out

Published January 16th, 2026 by Will Fraser

Question: What should be checked on Martin fixtures if the unit is cutting out? Answer: If your fixture is cutting out or turning off, check the following items for failure: Power Supply Unit FANS DMX LED driver board LED light engine

Vix000 Console Touchscreen Part Numbers

Published January 15th, 2026 by Will Fraser

Question: What are the touchscreen part numbers used in the Vix000 consoles? Answer: The touchscreen in the Vix000 consoles consists of two components, each with its own part number. The LCD screen is: 5039162 – OPTO,DISPLAY,LCD,12.1 INCH,800x600,LED-B. The touch panel in front of the screen is: A947.007020 - TOUCH PANEL 32 X 12 SEG.

Upgrading N8000 Series Devices

Published January 9th, 2026 by Will Fraser

Question: How do you upgrade the OS on an N8000 device? Answer: Download and install the latest version of N-Able and add the file to the 'Update bin/ver Path' directory, then use the Firmware Updater option from the Tools menu.

Zonepro GUI Designer v3.2 Display Scaling Requirements

Published January 13th, 2026 by Will Fraser

Question: Why can I not see all the controls on my screen in Zonepro GUI Designer v3.2 on Windows machine?Sometimes, items on the screen are cut off or not even accessible. Answer: Proper scaling of the display on computer is needed for Designer to show all windows and items and select “Display Options"correctly.If you find items on screen cut o

Setting up the LYRA in Ableton Live

Published January 29th, 2026 by Will Fraser

Brand: AKG Models: Lyra SKU: C44-USB ULTRA-HD MULTIMODE USB MICROPHONE Overview: This article will cover first time setup of the AKG Lyra microphone for use with Ableton LiveTM. ASIO Driver Setup for Windows It is recommended that you download the latest ASIO driver from www.asio4all.com. Install the ASIO Driver by following the instructional pro

Do I have to pay to ship my product to a service center if my product is under warranty?

Published January 14th, 2026 by Will Fraser

Question: Do I have to pay to ship my product to a service center for repair if my product is under warranty? What are the warranty terms? Answer: Please refer to the HARMAN Professional Products Warranty policy on the brand page website. For example, if you are looking for a JBL Product warranty, visit https://jblpro.com. All the HARMAN Profes

AUDIO ARCHITECT 1.75.0 - Installer

Published January 23rd, 2026 by Will Fraser

Installer for Audio Architect 1.75.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 1.75.0: AKG Added support for DMS800 Added frequency finder database New in HiQnet Audio Architect version 1.70.0: Main Application Allow multiple device tabs open at once BSS Audio Added Soundweb

Cleaning Soundcraft Consoles

Published January 15th, 2026 by Will Fraser

Question: How do I clean my Soundcraft console? Answer: This document applies to all Soundcraft control surfaces including: Screens Touchscreens Faders caps, knobs, buttons, and switches Keyboards Metalwork and armrests Soundcraft devices can be cleaned and disinfected using an alcohol solution consisting of a CDC approved ratio of 70% isopropyl

Best Firmware For Legacy Pre-100 DGX

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: DGX [Pre-100 series] Question: What is the best firmware to use? Answer: Along with this Tech Note, is a link to the 'Enova DGX Input/Output Board and Endpoint Compatibility Instructions'. You should refer to that document for official firmware version reference. This tech note is for reference based on best practice and e

Vi 2/4/6 console is not detecting the 4.9.2. software update package

Published January 15th, 2026 by Will Fraser

Question: What to do if your Vi 2/4/6 console is not detecting the 4.9.2. software update package? Answer: There are two options: Use the V5.0.0.38_Vix000_Vix00__Vi1-6_Update_Updater.zip with the V4.9.2.306b_Update_Console.7z package Use the V3.3.1.30_Update_Updater.zip with the V4.9.2.306a_Update_Console.7z package, this software update package

Photometrics

Published January 16th, 2026 by Will Fraser

Question: Where can I find photometrics for my unit? Answer: The photometrics can be found on the product page on the Martin.com website.

AUDIO ARCHITECT 2.55.0 - Installer

Published January 14th, 2026 by Will Fraser

DOWNLOAD Release Notes New in HiQnet Audio Architect version 2.55.0: Main Application Added option in venue preferences for adding Static-Route/Proxy. Added support to export parameters as JSON. Added option to disable auto scroll feature in venue surface. Note: The default setting per panel is enabled. Improved Room Combine panel. Fixed Region Butt

No Output from Fog / Haze Machine

Published January 16th, 2026 by Will Fraser

Question: Why did my unit stop outputting fog/haze? Answer: Your unit may have stopped outputting fluid for a number a reasons. First check to ensure your fluid reservoir has fluid. If you have fluid in the reservoir and no fog is produced it may be necessary to prime the machine. If you still have no output please consult a Martin technician

Object ID Index Number Offset in ZonePro GUI Designer

Published December 29th, 2025 by Will Fraser

Question: Why are my Object ID Index numbers off by two or more? Example; RTE for output is index 32 instead of 30? Answer: If you change an input from Mono to Stereo, it will increase the number of input objects and that will change the index number scheme causing the index numbers to increase. Each input that you change will change the index n

Using Padding with CE-COM2 BASE64 Encoding

Published January 12th, 2026 by Will Fraser

Question: Does the BASE64 data sent to a CE-COM2 need padding? Answer: Yes, you must utilize padding when sending BASE64 encoded byte data to a CE-COM2. In JSON packets, byte data that is transferred between the CE-COM2 and the serial device is converted using BASE64 encoding and then added to the packet. BASE64 encoded data must always be sent

Fog / Haze Machine Spitting Fluid

Published January 16th, 2026 by Will Fraser

Question: Why is my unit spitting fluid instead of fog/haze? Answer: Your unit may be spitting fluid because of a bad heater/ heating element. Stop using the machine immediately and contact Martin Technical support for additional support.

RUSH Batten- Action on loss of DMX and setting Master show mode

Published January 16th, 2026 by Will Fraser

Question: What happens when the RUSH Batten loses DMX? Answer: If the fixture loses the DMX signal, it can either hold the look it's currently displaying, black out, or generate a light show in master mode. The default is HOLD. To change the setting: In the SHOW SET menu select OFFLINE and press ENTER. Select SHOW (for Master mode), HOLD (defaul

Vi Local Rack – DSP Card Number for 96kHz Operation

Published January 15th, 2026 by Will Fraser

Question: How many DSP cards are required in the Vi Local Rack for 96kHz operation? Answer: 96kHz operation is available exclusively with Vi5000 and Vi7000 Control Surfaces. To enable this, the Local Rack must be fitted with 8 DSP cards, regardless of how many input or bus channels you intend to use.

Virtual Channels, Ports, Levels, and G4 Panels

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: Virtual devices default with 255 channels, 8 levels, and 1 port. This will cause problems when combined with G4 panels, which can have 4000 channels per port, 600 levels per port, and 100 ports. It is seen that some functions will work, like some pushes, but others, like feedback, will not work. Setting the Por

Unable to Remove a 3rd Party Node from Automator

Published January 12th, 2026 by Will Fraser

Question: Why won't the Automator Palette Manager allow me to remove a third party Node? Answer: If any Project in Automator contains a Node you are trying to remove, you will see a message saying "in use" in the Palette Manager. In order to delete the 3rd party node from Automator you must delete the Node or Project from Automator and then rest

RUSH Series - DMX State (Behavior without DMX)

Published January 7th, 2026 by Will Fraser

Question: What is the DMX STATE setting in RUSH series? Answer: The DMX STATE setting determines how the fixture behaves when it is not receiving a DMX signal. You can set the fixture to enter SHOW MODE, BLACKOUT, or HOLD the effect it was displaying when the DMX signal stopped. The fixture is set to HOLD by default. To adjust the setting: S

MAC Quantum Wash - Overdrive

Published January 15th, 2026 by Will Fraser

Question: What is the “Overdrive" Zoom function on the MAC Quantum Wash? Answer: Normal zoom range DMX values 0-200, Overdrive 201-255. When enabling overdrive, the lens can move outside the housing. If a soft lens is mounted, then the lens will hit it. That is why it is a separate function. So it should not could happen by accident.

Vote Priority Override Changes

Published January 9th, 2026 by Will Fraser

Question: How do you change the priority override to a toggling button in the Vote Solutions system? Answer: The design of this operation is intended to be a momentary action. In order to make it a toggling action, some custom code will need to be added. This can be accomplished by changing the channel code of the Priority Override button, on t

Hexadecimal and Bitwise, an explanation

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: [List the models affected here on separate lines] Question: What is Hexadecimal and why do I need it? Answer: Hexadecimal, or hex for short is base 16 notation. Data is transmitted in bytes and hex gives a very good representation of a byte. Each character represents 4 bits, so each 2 characters in hex are a byte. Because it's

DMS100 & DMS300 Operation & Microphone Compatibility

Published January 27th, 2026 by Will Fraser

Brand: AKG Models: DMS100 DMS300 Overview: DMS100/DMS300 systems are designed for use in small/mid-size venues. Applications include: Live Sound – for vocal and instrumental musicians Presentations – for educational/vocational presenters, instructors and trainers Meeting Spaces – for small/mid-size corporate/business users in need of private, secu

Can I purchase products directly from HARMAN?

Published January 14th, 2026 by Will Fraser

Question: Can I purchase products directly from HARMAN? Answer: Many HARMAN Professional products are available for purchase directly from our general brand websites (akg.com, jbl.com, etc.). If you cannot find the specific product you are looking for, you may need to jump back to the Professional branded websites (example: jblpro.com) and sele

AMX Axcent 2 Hardware Basics

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Axcent3 Cables: Programming Cables Modem Cable AXlink LED on Axcent 3: Off (dark) - Unit has no power or is not functional. One blink per second - All devices reporting as programmed. Two blinks / second - One or more devices missing or addressed wrong. 3 blinks / second - Unstable Axlink bus (check wiring). On solid - No program

TP Design files with Password Protection

Published January 8th, 2026 by Will Fraser

Question: Is it possible to modify or send TPDesign files (TP4, TP5) which are password protected? Answer: It is possible to send these files without the password, via Netlinx Studio however it is not possible to modify them without the password.

How to save a preset using the JBL PRO Connect App

Published January 14th, 2026 by Will Fraser

Question: How do I save a preset using the JBL PRO Connect App? Answer: Note: If using a recent version of firmware (6.2.0.0 or above) only 2 speakers can connect at the same time. If this is a brand-new speaker (Firmware version 5.1 or below), please update it to the latest version, you can find the instructions for the here:

RUSH Par 2 Refresh Rate

Published January 16th, 2026 by Will Fraser

Question: What is the refresh rate for the RUSH Par 2 RGBW? Answer: The refresh rate for the RUSH Par 2 RGBW is 2000hz.

Exterior 400IP Non-Resettable Power Hours Counter

Published January 16th, 2026 by Will Fraser

Question: What happens when the Exterior 400IP non-resettable power hours counter reaches maximum? Answer: The Exterior 400IP (and similar units of the same era/firmware type like the Exterior 200) NON RESETTABLE POWER HOURS counter will count to a maximum of 65535 hours. Once it reaches this maximum it will then 'rollover' back to 1 hour (there

TPControl Resources

Published January 12th, 2026 by Will Fraser

Question: Where can I find more information about using and configuring TPControl? Answer: Touch Panel Control (TPControl) is a third party app that allows users to use Android, iOS, and Windows devices to act as an AMX touch panel. There are several how to guides available at the link below. Touch Panel Control resources: https://store.touchpane

Sending Strings to Another NetLinx Master Over the Network or the Internet

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NI-Series Controllers NX-Series Controllers Question: How Do I Send Strings to Another NetLinx Master Over My Network or the Internet? Answer: In the legacy Axcess systems, we used to send strings between RS232 ports to communicate between masters. With NetLinx, we can do very much the same thing over our networks. The primary

2445 Diaphragm Replacement

Published December 19th, 2025 by Will Fraser

Question: Are the 8 Ohm and 16 Ohm diaphragm kits compatible and interchangeable in the 2445H or the 2445J drivers? Answer: Yes, they are compatible: both the 8 Ohm (D8R2445) and 16 Ohm (D16R2445) versions would work in these speakers.

DVX Dante Firmware Update

Published January 16th, 2026 by Will Fraser

Question: [Restate the question, if needed] Answer: This is an update for the DVX-2265-4K and DVX-3266-4K Dante Device. Version 4.2.6.4 Changes to this release: Disable Telnet port access Disable FTP port access The Firmware Update Manager from Audinate is require. Detailed instructions are include in the download. DOWNLOAD

Replacing the microSD card in a NX-1200

Published January 30th, 2026 by Will Fraser

Brand: AMX Models: NX-1200 Overview: This article will cover the replacement of the microSD card in a NX-1200 processor. What you will need: NX-1200 Replacement microSD card #1 Phillips head screwdriver Small needle-nose pliers Procedure: Preparing the device Unplug all connections from the front and back of the NX-1200 Removing the cover These par

How to Group Channels using the JBL PRO Connect App

Published January 14th, 2026 by Will Fraser

Question: How do I group channels using the JBL PRO Connect app? Answer: The channel grouping features enables you to control the volume of a set of channels assigned to the same group within a speaker. Open the JBL PRO Connect app and click on your speaker. Once inside the speaker settings, click the chain icon on the top right corner. S

Schoolview Version 9.1.37 Files

Published January 28th, 2026 by Will Fraser

Brands: AMX Models: Product Name: Schoolview Downloads: Version: 9.1.37 Release Date: 10/28/2020 Download Link

RMS Enterprise Security

Published January 29th, 2026 by Will Fraser

Brand: AMX Models: RMS Overview: In this document we will be dealing with two forms of security in RMS. Part of the document will be focusing on creating and utilizing certificates, and the other part will focus on some changes that can be made to Tomcat to increase the security it uses. There are many ways to enable various levels of security in

Going Online with Multiple Computers using HiQnet Audio Architect – Requirements and Considerations

Published January 26th, 2026 by Will Fraser

Overview: There are no application settings or tools that relate to multiple computers being online at the same time. Each instance is not aware of whether other instances are online, synchronising parameters, updating firmware, collecting event logs, or saving the Venue file to disk or to the device network. Each computer will create a connection

Using dict in MUSE Python Code

Published January 12th, 2026 by Will Fraser

Question: How can I use the __dict__ attribute in MUSE Python Code? Answer: The __dict__ attribute (that's two underscores before and after the dict) allows you to print out all of the variables and values associated with an event in Python code. Whether the event is a watch or a listen, the __dict__ attribute will output all the information co

ENOVA DVX Features by Model

Published January 9th, 2026 by Will Fraser

Question: What are the different features in the Enova NI DVX units? Answer: Below is a comparison chart detailing the features of each Enova DVX unit:

Configuring a Telnet Connection Handshake in NetLinx

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: Why am I unable to establish a Telnet session to certain devices? Answer: Most devices communicate in a raw telnet session without any initial handshake involved. Other devices such as Cisco Codecs and BiAmp Tesira require a handshake to open a telnet session. NetLinx controllers establish a raw connection and

Product Overview BLU-8v2

Published January 13th, 2026 by Will Fraser

Question: What is the BLU-8v2? Answer: The BLU-8v2 is a HiQnet-compatible programmable zone controller that manages audio across one, four, or eight zones with multiple operation modes. It features a user-friendly control surface with visual feedback, making it accessible to non-technical users.

616 - Buffer Parsing in Netlinx

Published January 7th, 2026 by Will Fraser

Symptoms: The programmer has converted working Axcess buffer parsing code over to a Netlinx data event, but it does not work. The symptoms tend to fall into one of two areas: Data is not being successfully parsed from the buffer, so expected feedback is not taking place. Data is being parsed from the buffer, but feedback is lagging. Feedback is ref

Using Online Data Events to Configure Devices in NetLinx

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: In Axcess, devices were often configured in the DEFINE_START section of the program. However, in NetLinx, all device configurations should take place in the online event, for each individual device or dev array. With this, the system should be configured for correct operation at device online events, without a

DXLink Fiber 4K60 RX and TX Hotfix

Published January 16th, 2026 by Will Fraser

Attached files: This zip file contains the full kit for the Fiber 4K60 TX (v1.8.5.99) hotfix firmware. Note: This zip only includes firmware for the fiber TX only. If hotfix firmware for the fiber TX is needed, there is a separate help.harmanpro.com article available. The latest released firmware (v1.8.5) for the Fiber TX and RX kits can be

Simple Example for Sending Email from NetLinx

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: NetLinx Question: Can I configure NetLinx to send an email? Answer: Yes, refer to NetLinx Keywords Help for additional help on SMTP. Here is a simple example: PROGRAM_NAME='SMTP Send' DEFINE_DEVICE dvTP = 10001:1:0 dvEmail = 0:3:0 DEFINE_START SMTP_SERVER_CONFIG_SET(SMTP_ADDRESS, 'smtp.gmail.com') SMTP_SERVER_CONFIG_SET(SMTP_P

NX Series Battery

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: NX-1200 NX-2200 NX-3200 NX-4200 Question: Does the NX Series have an internal battery? Answer: The NX-1200, NX-2200, NX-3200 and NX-4200 controllers have an on-board clock circuit to maintain the controller time and a CR2032 lithium cell battery to supply power to the clock when the unit is not powered externally. This batt

Adding Functions to Modules Using PASSTHRU Mode

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: NI-Series Controllers NX-Series Controllers Overview: Many AMX developed modules supply a mechanism to allow additional device features to be added to software using the module. This is the PASSTHRU command, which allows protocol strings to be passed through the module. Commands to the device: The device-specific protocol must

Problem Defining Multiple Instances of a Module

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: While the NetLinx master is running a program, the following runtime error is seen in diagnostics: CipMan:RunMainLine - Null Table Error 6 In addition, modules defined in the program may not be working properly. Causes: One known cause of this error is defining modules of different types in a mixed order. Reso

Converting AXCESS to NetLinx

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: [List the models affected here on separate lines] Overview: When AMX designed the NetLinx control system, the goal was to upgrade the processor, bus and to greatly improve the power of the programming language. Originally named Axcess2, the new language was designed to be a superset of the Axcess programming language. NetLinx con

THRILL Vertical Fogger – Remote Battery

Published January 15th, 2026 by Will Fraser

Question: What battery is used in the remote of the THRILL Vertical Fogger? Answer: The battery used is a 12v L828, also commonly known as 27A, A27BP, G27A, GP27A. The battery dimensions are 8.0 mm in diameter and 28.2 mm in length.

Triggering System Calls Under Button Event In Netlinx

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: Button Events Will Keep The Same Button Numbers From Running In Mainline, Causing Some System Calls To Not Operate. In NetLinx, creating a Button Event to a button number of 0 will trap all pushes from that device. This will also stop any pushes from that device from working in Mainline, due to the fact that th

Netlinx Buffers and Threshold Settings

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: The following diagnostic message is sent by the NetLinx master: Interpreter Pended because xxx messages backlogged. Last pend was for yyy ms / max zzz messages backlogged where xxx, yyy, and zzz are replaced by numeric values. Causes: The NetLinx operating system runs as a series of program threads. These t

Files Created When Compiling in Studio

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: What are the files Netlinx Studio creates in the compile directory? Answer: When compiling code, Netlinx Studio creates a number of files in the compile directory: Here is a brief explanation of what they are. Netlinx Compile SRC file: This is the source code in a zipped format. It can be opened with Netli

Errors Returned When IP Connection Fails

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: When an IP_CLIENT_OPEN is attempted and an ONERROR is returned, a numeric error value is returned. Why? Answer: This will show as Device.Number in the ONERROR event. The 822-DL1-IP Error Reporting.zip example shows an IP_CLIENT_OPEN with a function that will print the errors to the debug port as SEND_STRING 0s

Netlinx Studio 3

Published February 4th, 2026 by Will Fraser

Brands: AMX Models: Product Name: Netlinx Studio 3 Downloads: Version: v3.5.960Release Date: Download Link: NetLinxStudioSetup_3_5_960.zip Information This is the newest version of Netlinx Studio 3 that allows transferring and receiving from Axcess masters. Known Issues !!! Important !!! If you are using any of the below features it is recommended t

Jetpack Sleep Issue

Published January 12th, 2026 by Will Fraser

Question: Why are all the lights off on my Jetpack? Answer: If the SYSTEM OFF button on the keypad is held for 3 seconds it can not only turn off the display, but also put the Jetpack hardware to sleep. In this mode all LEDS on the front of the Jetpack are off, the keypad is dark, and nothing will turn it back on except a push of the SYSTEM ON/O

AMX Queues and Thresholds explained

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: The NetLinx operating system runs a series of program threads. These threads deal with all of the input and output aspects of controlling the system hardware, along with interpreting the compiled NetLinx code into machine instructions. The threads pass messages amongst themselves by placing them into queues whi

533-Using Extended ASCII Characters in NetLinx

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: The dealer must use Russian language in a project, but when using Russian letters in a string, an error happens. For example: TempStr = "'Çîíà' Log ("'Çîíà ¹', ITOA(ZoneNo), ' - Ïîëó÷åíà òðåâîãà'") The error received during compile is: WARNING: Ignoring unrecognized char [' = ASCII(39)] in input ERROR: Parser Sta

Netlinx Studio Unicode How-To

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: NetLinx Studio 2.4 and UnicodeStarting with NetLinx Studio 2.4, NetLinx now supports 16-bit Unicode characters. You can type Unicode character literals strings into you program, assigned them to variables, manipulate them using string operations, read and write Unicode characters to the file system and send Unico

577 - Send_Level Does Not Seem To Be Working

Published January 7th, 2026 by Will Fraser

Question: Do you ever find that SEND_LEVEL does not behave as expected - it just doesn't send the level when you think it should? Symptoms and Causes: SEND_LEVEL is a "smart" command. The master tracks the last level value sent and won't send it again. This is actually a feature - it allows a programmer to put a naked SEND_LEVEL in your code wi

544-NetLinx Loses Network Connection

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: A dealer has an installation where the NetLinx master will fall off-line in regards to the network. The master will lose Studio connection via Ethernet, then pages are not accessible; and other network functions are locked out. While trying to trouble shoot this problem, they noticed a new command that was added

960L - Format New HDD

Published December 19th, 2025 by Will Fraser

Question: My Lexicon 960L is no longer functioning properly, can the HDD be formatted? Answer: Begin by formatting the new HDD to FAT (not 32 or NTFS, FAT16 should be fine). You will need a backup utility software. If you do not have one, you can download Macrium Reflect for free at https://www.macrium.com/reflectfree The HDD image file can be

783-SEND STRING 0 DIAGNOSTICS CAPABILITY MASTER TO MASTER

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Symptom: Trying to get send string 0 diagnostics from a remote master that is connected master-to-master to their local master does not work. Cause: Send String 0 will only be seen in a local master's diagnostic messaging. Resolution: Create a virtual device in the remote system. Instead of send string 0 diagnostic message

Updating Firmware on G4 Panels using USB

Published January 9th, 2026 by Will Fraser

Question: How do you update firmware on Modero S Series and X Series G4 panels using a USB drive? Answer: Download the latest Modero G4 touch panel firmware from www.amx.com and save it to a USB stick. Note: The firmware must be saved in a folder in the USB stick directory, corresponding with the touch panel model, in order to be recognized by t

Your system number is NOT 0

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NetLinx NI-Series Controllers NX-Series Controllers Question: What is my system number? Answer: When using the different tools in NetLinx Studio for troubleshooting and file transfer there is often a mistake made in entering your system number. Your system number is NOT 0, you need to enter your REAL system number during these

602-IR Code Generates Too Many Pulses

Published February 9th, 2026 by Will Fraser

Brand: AMX Models: The information in this article applies to: AXB-IRS4 AXB-TC AXB-TCR AXB-TM5 AXB-TMX+ AXC-IR/S IRIS MVP-7500 MVP-8400 NI-2000 NI-3000 NI-4000 NXC-IRS4 NXI VPN-CP VPT-CP Symptoms: IR Code(s) for channel up/down, number keys, toggling inputs, etc., send too many pulses. For example, "channel up" may skip 1 or more numbers, or numbe

Telnet Logs for Schoolview

Published January 7th, 2026 by Will Fraser

Question: How do I pull Telnet Logs for Schoolview? Answer: Often, when troubleshooting a schoolview system, you will be asked to provided Telnet logs. Here are instructions for how to gather them. Here are a few recommendations that have the benefit of auto reconnect functions which is invaluable when troubleshooting because much of the bootup

My First TIMELINE

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: How can I use Timelines for repetitive tasks? Answer: Timelines can be used to execute repetitive tasks with much greater ease than using waits. Attached is a block of code that shows a very simple TIMELINE program. There are additional TIMELINE functions available by looking at the Keywords & Run-time L

RUSH MH 6 Wash and Wash CT Refresh Rate

Published January 16th, 2026 by Will Fraser

Question: What is the refresh rate for the RUSH MH 6 Wash and Wash CT? Answer: The refresh rate for the RUSH MH 6 Wash and Wash CT is 1000hz.

AMX Data Event, onerror

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: What are the errors in NetLinx that are returned on the Data Event, ONERROR? Answer: Here is a listing of some of the ONERROR values for IP_CLIENT_CLOSE and IP_CLIENT OPEN: Result (via ONERROR event): 2: General Failure 4: Unknown host 6: Connection refused 7: Connection timed out 8: Unknown connection error 9

Acendo Core Wi-Fi Driver Update

Published January 9th, 2026 by Will Fraser

Question: Why am I having performance and connectivity issues when attempting to share content to the Core using the Airserver? Answer: Not having the latest WiFi drivers on the Acendo Core can result in performance and connectivity issues when users attempt to share content to the Core using the Airserver application. To ensure the WiFi drivers

NCITE Switcher Firmware

Published January 30th, 2026 by Will Fraser

Brands: AMX Models: Product Name: AMX Incite Digital Video Presentation Systems NCITE-813, Presentation Switcher NCITE-813A, Presentation Switcher w/ amplifier NCITE-813AC, Presentation Switcher w/ Central Controller and amplifier SKU / FG #: FG1901-10 FG1901-12 FG1901-16 Downloads: Version: 1.0.220Release Date: 7/2/2020 Download Link Prerequisites

617-Com Port Pass thru Mode Escape Sequence Conflicting with Control Protocol

Published February 9th, 2026 by Will Fraser

Brand: AMX Models: [List the models affected here on separate lines] Overview: When using the pass mode on the NI series Com port, the escape sequence for exiting pass mode (++Esc,Esc) will still be transmitted out of the port to the connected device. This may result in unpredictable device behavior for the connected device, depending on how it rea

Enzo Legacy Product Page

Published January 16th, 2026 by Will Fraser

Overview: Enzo® is a content sharing platform built specifically for meeting rooms, classrooms and other collaboration spaces providing instant access to a wide variety of content. Common Applications: Ideal for use in a huddle room to provide cost-effective presentation and collaboration capabilities for smaller spaces. Use in conference rooms

MXA-MPL Firmware

Published January 28th, 2026 by Will Fraser

Brands: AMX Models: Product Name: MXA-MPL SKU / FG #: FG5968-10 MXA-MPL Modero X Accessory – Media Preview Live Downloads: Version: v2.1.112Release Date: 05/10/2013 Download Link Information Please note that a readme file exists in the module zip file. Programming Information UPGRADING Important! Upgrading can only happen via NETLINX Onc

Downgrading Vi Consoles

Published January 15th, 2026 by Will Fraser

Question: Can I downgrade a Vi series console to a previous software version? Answer: Yes, it is technically possible to downgrade a Vi series console to an earlier software version. However, it should only be done with caution. Show files created in a newer software version may not be fully compatible when loaded into an older version. Make

Blu-Link channel mapping of the Active Breakout Box

Published January 14th, 2026 by Will Fraser

Question: What is the BLU link channel mapping for the Connections on the Active Breakout Box? Answer:

Effects Fluid Shelf Life

Published January 16th, 2026 by Will Fraser

Question: What is the shelf life of my Martin effects fluid? Answer: Effect fluids should be stored in sealed containers to prevent contamination and carries a stable shelf life for up to 5-years when un-opened. Fluids that have been opened or is in effect machines have a reduction in shelf life of 2-years if used and stored in the nominal tem

Storing Fog & Haze Machines with Fluid

Published January 16th, 2026 by Will Fraser

Question: Can I leave fluid in my fog/haze machine for extended periods when not in use? Answer: Effect machines should not be stored with effect fluids in them for extended periods as this can not only reduce the quality of the fluid, it will reduce the operating life of the heat exchanger of the machine. It is recommended to use Martin Pro-Cle

List of Included Accessories

Published January 16th, 2026 by Will Fraser

Question: How do I know what accessories come with my fixture? Answer: You can find the included accessories in the user manual or on the product page on the Martin.com website.

Firmware for Replacement Boards

Published January 16th, 2026 by Will Fraser

Question: Do replacement boards [PCB's] come with current firmware installed? Answer: No, replacement boards will need their firmware updated to the most current release. Follow normal procedures for uploading firmware.

Setting CTC-1402 Device Number

Published January 9th, 2026 by Will Fraser

Question: [Restate the question, if needed] Answer: Unlike some other AMX devices the CTC does not have a 'set device' Telnet command and you are not able to change the device number from the web UI, only view the current device number. To change the device number: Use Device Addressing in Netlinx Studio which can be found in the Diagnostics drop

Enova DGX Dante Audio Switching Board Kit Update

Published January 16th, 2026 by Will Fraser

Question: [Restate the question, if needed] Answer: EnovaDGX ASB-D StaticIP for 3VB_hardware Download EnovaDGX ASB-D StaticIP for 4V1_hardware Download This update allows static IPs to be set on the Enova DGX Dante Audio Switching Board Kit. To determine which update you need to use you will need to determine which revision of the Enova DGX D

Powering Multiple Fixtures in a Chain

Published January 16th, 2026 by Will Fraser

Question: Can I power multiple fixtures in a chain? Answer: Some Martin fixtures allow power to be relayed to another device via the “Mains out" throughput socket. This allows multiple fixtures to be daisy-chained together. Always consult your user manual before chaining multiple fixtures together.

Using IR Ports for RS-232 Control of a Device

Published January 9th, 2026 by Will Fraser

Question: How do you use IR ports for RS-232 control of a device? Answer: All integrated controllers, from Axcent 3, to NI-x000, NI-x100, NX-x200, and also EXB-IRS4, DXLINK endpoints support this feature. You can set the IR port to DATA mode, and it will send out signals coded in RS232 format. This should not be confused with SERIAL mode, which

960L - Factory Reset

Published December 19th, 2025 by Will Fraser

Question: How do I factory reset my Lexicon 960L? Answer: Warning! This will erase all user register and patch information. To reset memory, do the following: Power down the unit and making sure all the attached cards are seated well and properly. Then, power up the 960L while holding both the PROGRAM and MACHINE buttons on the LARC. Keep h

DXLINK Power Supply

Published January 5th, 2026 by Will Fraser

Question: What is the part number for DX-TX and DX-RX power supplies? Answer: 24-0125-SA - Power supply only FG1090-160FX - Power supply + power cord in finished goods packaging

Martin Flightcase caster wheel part number

Published January 15th, 2026 by Will Fraser

Question: What is the part number for the 100mm caster wheels found on the Martin flightcases? Answer: There are two options for the caster wheel replacements for the cases, one with brake and one without. P/N: 19400070 – Wheel with brake, 100 mm, Blue P/N: 19400060 - Wheel, 100 mm, Blue

Going Online Automatically With Audio Architect

Published January 23rd, 2026 by Will Fraser

Introduction: Soundweb London devices can be controlled with any combination of wall controllers, GPIO, third party controllers, iOS apps, and Audio Architect control panels. Audio Architect control panels include: default control panels, device panels, room panels, and custom panels. Audio Architect control panels can only be operated “live" when

SchoolView Support Transition

Published January 8th, 2026 by Will Fraser

Question: Who do I contact for SchoolView support? Answer: The AMX SchoolView product solution was purchased by the WWN Group Inc. (DBA Hi-Fidelity) and goes by the name SchoolView Solutions. SchoolView systems' hardware, existing or new, are supported by SchoolView Solutions under standard warranty terms through standard dealer relationships.

Calculating Big File Checksums and the 16000 Byte String Expression Limit

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: Occasionally a NetLinx Programmer may have to work with a CHAR array of 16000 bytes or longer. Most commonly this is the result of a FILE_READ(), or maybe from a CREATE_BUFFER via web scraper or virtual device code. If the NetLinx Programmer puts double-quotes "" around the array, he will find the array has been

MAC Viper Series Shortcut Menu

Published January 16th, 2026 by Will Fraser

Question: What shortcut functions are available and how to access them on the MAC Viper series? Answer: With the fixture powered ON and reset completed press and hold back button to enter the shortcut menu. Here you can: Reset the fixture Turn the lamp ON or OFF Rotate the display

Viper Input Output Connections and Firmware Updates

Published January 16th, 2026 by Will Fraser

Question: Can a firmware upload to a Viper be done with I/O connection to the head removed (from either the CAN bus PCB or from the main board connector 12)? Answer: Yes, this method should be used when converting a device to different model.

Part Numbers of the Faders Used in the Si

Published January 15th, 2026 by Will Fraser

Question: What are the part numbers of the faders used in the Si consoles? Answer: The part number of the faders used in the Si consoles is A522.100089 - MDL,ELEC,SI COM/PER/EXP/IMP FADER W/WA.

RUSH Blinder 1 WW - Color Temperature

Published January 15th, 2026 by Will Fraser

Question: What is the color temperature of the RUSH Blinder1 WW? Answer: The typical color temperature of the RUSH Blinder 1 WW is 3000K with +/- 200K tolerance

Operating the Vi2/4/6 at 96kHz

Published January 14th, 2026 by Will Fraser

Question: What can I do to get my Vi2/4/6 operating at 96kHz? Answer: Neither the Vi2, Vi4, or Vi6 Control Surface can operate at 96kHz, even with the Vi400/600 upgrade module. Only 48kHz is supported. The only way this is possible is by upgrading your local rack with the Vi5000/7000 upgrade kit and purchasing a Vi5000/7000 control surface. M

MAC Ultra Wash White And Black Parts

Published January 15th, 2026 by Will Fraser

Question: What part numbers do the White or Black covers have on the MAC Ultra Wash? Answer: Download the PDF drawing for more details.

Dante chipset identification in AKG DSR800

Published December 23rd, 2025 by Will Fraser

Question: How to find out which Dante chipset is in my AKG DSR800? Answer: AKG DSR800 series were assembled with two types of Dante chipsets: at first the older Ultimo (ULT) then the newer UltimoX (UXT). To determine the IC used in your product: Open Dante Controller and double-click on the device in question. This will open a Device View window

P3 Controller USB Not Working

Published January 15th, 2026 by Will Fraser

Question: None of the USB ports on my P3 controller is working? Answer: We have previous seen that some KVM switches blocks the USB ports. Please try and disconnect all USB equipment from the P3 controller and try again. We know that Aten CS1824 KVM switch blocks all USB ports.

Using Exponents in Netlinx Code

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: According to Netlinx Studio Help, the following is an example of exponent usage: Float Num Num = ATOF('The total = -1.25e-3') // Num = -0.00125 Notice how the exponent value is contained in a char or ascii value. The “the total=" portion is irrelevant - The statement above, for clarity's sake, should actually rea

Exterior Projection 500 Included Color Specification

Published January 20th, 2026 by Will Fraser

Question: [Restate the question, if needed] Answer: Specification: Red T-R617 C Equivalent: ROSCO E COLOR 026 Spectrum Chart: Optics Specification Wave Length (nm) Transmission (%) 612.5~615.5nm T50% Specification: Magenta T-P450/630 B Equivalent: ROSCO E COLOR 049 Spectrum Chart: Optics Specification Wave Length (nm) Transmission (%) 448.

How to Daisy Chain EON 700 Series Speakers

Published January 23rd, 2026 by Will Fraser

Overview: Daisy-chaining JBL EON 700 series speakers allows you to create a mono system with extended coverage by sending audio from one unit to the next. This setup is ideal for events, venues, or installations requiring consistent sound across larger areas without using multiple mixers or extra sources. What You'll Need: Two (or more) JBL EO

RMS Installations with Open JDK

Published January 8th, 2026 by Will Fraser

Question: Why does the RMS 4.8.x installer fail to detect Java when using OpenJDK 11.x.x? Answer: The JAVA_HOME parameter was not set during installation of OpenJDK.To resolve, re-run the installer for OpenJDK and ensure that the option for 'set JAVA_HOME variable' is set to 'install on this device' and apply changes.

DGX_Config_Software_v1-0-6

Published February 9th, 2026 by Will Fraser

Brands: AMX Models: Product Name: DGX-8/16/32/64 Downloads: Version: v1.0.6Release Date: 03/04/2014Download Link: DGX_Config_Software_v1.0.6.zip Software Notes: What's New in this release? This is a patch release of this software. New features include: Support for the DXLF Tx and IO boards. Installation: The installer for DGX Configuration Software

DVX 4K Double Scaling

Published January 5th, 2026 by Will Fraser

Question: Why am I seeing strange scaler behaviour when using my DXLink DX-RX-4K60? Answer: A possible cause of this issue could be down to double scaling your output image. The DVX shared architecture of the outputs (HDMI and DXLink) ultimately ends up with the output being scaled on the DVX's DXLink output and in the RX itself. Recommended s

Cleaning and Storage of Fog/Haze Machines

Published January 16th, 2026 by Will Fraser

Question: How do I clean my Martin fog/haze machine? Answer: Utilizing Martin Pro-Clean & Storage Fluid on a regular basis reduces clogging and further extends the life of your Martin atmospheric effect machines. This advanced preventative maintenance fluid is used for both cleaning and storing machines. Martin Pro-Clean & Storage Fluid

Vi1 Vistonics Encoder Knob Part Numbers

Published January 15th, 2026 by Will Fraser

Question: What are the part numbers of the Vistonics encoder knob used on the Vi1 console? Answer: The Vi1 Vistonics encoder knob consists of two parts: Body: A947.047003 – VST Knob, Cap: A947.047004 – VST Cap. Both parts are used only on the Vi1 console, in the Vistonics section.

Audio Between Signature Series Mixer and PC not Bi-Directional

Published January 14th, 2026 by Will Fraser

Question: Why am I not getting bi-directional audio with my Signature Series mixer? Answer: If audio between the Signature mixer and the PC is only working in one direction, you need to replace the driver Windows is using. Remove current driver and install the Soundcraft Notepad driver found here: https://www.soundcraft.com/en-US/softwares/note

Sample Rates of Vi Consoles

Published January 14th, 2026 by Will Fraser

Question: What sample rates can my Vi console operate at? Answer: Vi1: 48kHz only Vi2: 48kHz only Vi4: 48kHz only Vi6: 48kHz only Vi1000: 48kHz only Vi2000: 48kHz only Vi3000: 48kHz only Vi5000: 48kHz; 96kHz (With 8 DSP cards) Vi7000: 48kHz; 96kHz (With 8 DSP cards)

SOUNDWEB LONDON Acoustic Echo Cancellation Application Guide

Published January 20th, 2026 by Will Fraser

Question: What is acoustic echo and why does it need to be cancelled? Answer: Acoustic echo occurs in a conferencing system when the far-side speech played in local loudspeakers is picked up by microphones in the near-side room and is transmitted back to the far side. This transmitted signal is a delayed version of the original, which causes

531-How to Initialize Character Strings in the DEFINE_CONSTANT and DEFINE_VARIABLE Sections

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Explanation: In Axcess, initializing strings in the DEFINE_CONSTANT section was easy - you just wrote them the same way you would elsewhere in the program. This doesn't work in NetLinx - there are some different rules to follow. The strings must be enclosed by curly braces {}, not double-quotes " ".Commas must separate all

Configuring a Vi5000 and Vi7000 to run at 96k

Published January 14th, 2026 by Will Fraser

Question: What will my Vi5000/7000 need in order to operate at 96kHz? Answer: You will need 8 DSP cards installed to the Local Rack. 2. From Control Surface: MENU>SETTTINGS>DSP Config to enable 64ch/96kHz Part Number:DSP Card: RS2401SP

Clean Disk

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NI-Series Controllers NX-Series Controllers Question: How do I erase the master? Answer: There may be a time when you need to erase everything off the master and this can be achieved by using the telnet command CLEAN DISK. Reasons for using this command can include starting fresh with new code and wanting to wipe the master cl

SOUNDWEB LONDON Creating Custom Event Log Entries

Published January 26th, 2026 by Will Fraser

Brand: BSS Audio Models: Soundweb London BLU-50 BLU-80* BLU-32* BLU-100 BLU-800* BLU-320* BLU-101 BLU-160 BLU-120 BLU-102 BLU-805* BLU-325* BLU-103 BLU-806 BLU-326 Overview: Custom entries allow the DSP to log customized events that can be used in troubleshooting issues. This is done using the Logic End object. Example: In this example, we will us

SVSi MIB

Published January 12th, 2026 by Will Fraser

Question: I'm looking to use SNMP with SVSi devices. Where can I download the MIB file for SVSi equipment? Answer: The file can be downloaded from HERE.

Using SVSi with HiQnet or Dante on the Same VLAN

Published January 13th, 2026 by Will Fraser

Question: Can SVSi equipment be on the same VLAN as HiQnet or Dante? Answer: No, the HiQnet traffic can be easily overcome by the multitude of multicast traffic on the VLAN. HARMAN encourages a separate VLAN for Video, Audio, and Control traffic, to avoid these types of disruptions within the system. HiQnet traffic would fall into the Control t

Turn Off Varia Side LEDs

Published January 8th, 2026 by Will Fraser

Question: How do I turn off or disable the side LEDs on Varia touchpanels? Answer: While in the G5 persona, the side LEDs can be controlled by sending a command to port 1 of the touchpanel. To turn the LEDs off send "'^WLD-0,0'". To turn the LEDs on send "'^WLD-0,1'".

Screw Description for Martin Fixtures

Published January 16th, 2026 by Will Fraser

Question: What screws do I use for my Martin products? Answer: The type of screw that your Martin product uses can vary depending on the product. Most products use multiple screws of a certain kind. Martin provides a parts list on the support site with log in access, if you do not have login access or cannot find the screw you need, please con

Creating a Stereo Link in the Ui Mixer

Published January 15th, 2026 by Will Fraser

Question: How do I create a stereo link? Answer: From the main Mix page, select the channel you would like to create a stereo link. Press and hold at the bottom of the channel until a menu pops up. From the menu select “stereo link”. You will not establish a stereo link to the next channel.

4435 Blue Baffle Paint

Published December 19th, 2025 by Will Fraser

Question: Where do I find the blue baffle paint used on the 4435 Studio Monitors? Answer: The paint a custom mix. The vendor is: Naylor's Paint Venice, California phone number 310-393-7223 They will only sale quart's with JBL Part Number 333258-006 (PNT,WATER BASE, FLAT, DARK BLUE-4348).

CISCO SG500-48 Switch Configurations

Published February 3rd, 2026 by Will Fraser

Brand: Cisco Models: SG500-48 Cisco SG500-48 Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-frame bridge multicast filtering vlan database default-vlan vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_pho

RPM Touchpanel Logo

Published January 8th, 2026 by Will Fraser

Question: I have added a logo in RPM but the logo is not showing up on my touch panel. How can I get the logo to show up? Answer: The most likely cause of the logo not working on the touch panel is that Authentication on Server Port must be disabled on your processor for this to work. To disable this settings browse to the web gui of your proc

ERA 800 series firmware version menu

Published January 16th, 2026 by Will Fraser

Question: The ERA 800 series firmware version menu refers to driver PCBA’s from U1 to U8 which modules do they correspond to? Answer: U1 ->CPU1->display/main PCBA P/N: 5125965-00 U2 ->CPU2->Pan Tilt driver PCBA P/N: 5125971-00 U3 ->CPU3->CMY driver PCBA P/N: 5125906-00 U4 ->CPU4->Gobo/ static color wheel driver PCBA P/N: 5

What are the Recording Times and Record/Playback of the N6123

Published January 8th, 2026 by Will Fraser

Question: What are the recording times and record/playback of the N6123? Answer: Depending on the what mode you are using, recording times and record/playback options will vary.

Creación de una sesión multipista reproducible a partir de archivos de audio importados en el Ui24R con una memoria USB

Published January 15th, 2026 by Will Fraser

Pregunta: ¿Cómo crear una session multipista reproducible a partir de archivos de audio importados? Respuesta: Puedes importar archivos de audio de sesiones DAW a una memoria USB para reproducirlos en el reproductor multipista Ui24R. Esto le permitirá tomar archivos de audio grabados en otro lugar (en una DAW) y reproducirlos desde una memoria U

Fixture Rigging Options

Published January 16th, 2026 by Will Fraser

Question: Is it possible to mount the lighting fixture at any angle or can it only hang upside down? Answer: Yes, most fixtures could be mounted at any angle. They could be upside down or any given angle or orientation which fits the installation best. But for safety reasons this must be performed by a skilled technician after reading the chos

SOUNDWEB LONDON Audio Level Reference

Published January 12th, 2026 by Will Fraser

Question: What is the audio Level in Soundweb London: Answer:

RPM Loader Fails to Transfer

Published January 9th, 2026 by Will Fraser

Question: Why does RPM Loader fail to transfer? Answer: Some people have experienced file transfers failing when using RPM Loader. This most often happens when both the PC and Netlinx processor are using Link Local addresses (169.254.x.x). Link local addresses are IP addresses that a device will default to when set for DHCP but do not have a DH

Null Modem & Crossover Ethernet Pin Outs

Published December 29th, 2025 by Will Fraser

Overview: This article will cover the RS-232 and Ethernet pinout for cross-over cables used in direct connection applications between the device and the PC. RS-232 - Serial Pin 2 is for receiving information, pin 3 is for transmission of data and pin 5 is the ground. Requires a Null Modem DB 9 Serial Cable (female to female) Pin out: 1. N.C. 2. Rec

MMER Code on MAC Quantum

Published January 16th, 2026 by Will Fraser

Question: Why am I getting an MMER code on my MAC Quantum? Answer: The “MMER" or missing module error is caused by a lack of communication with one or more modules that should be present in your fixture. It can be caused if a module is missing or not correctly connected or after the unit has been serviced. Please contact Martin Tech support for

MAC Ultra Series Shortcut Menu

Published January 15th, 2026 by Will Fraser

Question: What functions are available and how to access the shortcut menu on the MAC Ultra series? Answer: With the fixture powered ON and reset completed press and hold back button to enter the shortcut menu. Here you can: RESET ALL - Full fixture reset. ROTATE DISPLAY - Rotates the display. FOLLOW SPOT TOGGLE - Switches the fixture into follow

Vi Show File which Cannot be Erased

Published January 15th, 2026 by Will Fraser

Question: Can I set a show file on a Vi console so it cannot be erased? Answer: Yes, you can do that on a PC. In Windows right-click on the show file and set it to 'read-only' just like you can do with any other file in Windows. Default Shows are set to read-only automatically by the system. As soon as you do a "Save As" operation on a defau

Handy Networking Tools Built into Windows

Published February 4th, 2026 by Will Fraser

Brand: ALL Models: Networked Products Question: What tools are available to troubleshoot my Ethernet network? Answer: PING PING can be used to determine if an IP Address exists on a network. In Windows, go to Start then Run and type CMD, hit ENTER. Now you are at a command prompt window. Type PING <the IP you want to ping>, hit ENTER EXAMP

Replacing Fader Rubber Belts

Published January 15th, 2026 by Will Fraser

Question: Can I order the rubber band or belt of a fader used in a Si/Vi series console? Answer: No, the internal rubber belt (or drive band) used inside motorized faders is not available as a separate spare part. If it breaks or becomes faulty, the entire fader assembly must be replaced.

ERA 600 Series Maintenance Schedule

Published January 16th, 2026 by Will Fraser

Question: What is the cleaning schedule for the ERA 600 series? Answer: Warning! Read 'Safety information' in User guide before servicing the fixture. Cleaning Excessive dust, smoke fluid, and particle buildup degrades performance, causes overheating and will damage the fixture. Damage caused by inadequate cleaning or maintenance is not cover

MAC Ultra Series Filter Options

Published January 15th, 2026 by Will Fraser

Question: What air filter options are there for the MAC Ultra series? Answer: Head air filter: P/N: 5132434-00 Metal mesh “Coarse" filter (can be cleaned), standard filter option. P/N: 50400765 Folded felt “Fine" filter (this is a single use filter it cannot be cleaned). This filter option reduces the amount of dust that enters fixture an

RMS Log File Troubleshooting

Published January 9th, 2026 by Will Fraser

Question: What log files can be used to troubleshoot an issue with RMS? Answer: If the RMS web page is able to load, check for RMS Server logs in C:\Programdata\AMX\Resource Management Suite\Server\Logs (default file path). Log files are created daily and use the naming convention of RMS_Server.log.<date>. If this directory does not co

DMS100 y DMS300: Operación y Compatibilidad de Micrófonos

Published January 29th, 2026 by Will Fraser

Marca: AKG Modelos: DMS100 DMS300 Descripción General: Los sistemas DMS100 / DMS300 están diseñados para ofrecer un rendimiento confiable en espacios pequeños y medianos. Aplicaciones: Sonido en vivo para interpretaciones vocales e instrumentales Sistemas de presentación para instructores y formadores educativos y vocacionales Espacios de reunión de

Exporting Signage Project

Published January 7th, 2026 by Will Fraser

Question: How do I export a signage project? Answer: Periodically you might be asked to export your signage project and provide a copy to Tech Support for troubleshooting. Below are the instructions for how to do this from the Inspired Signage Xpress Software. Open Inspired Xpress software. Double Click on the folder called “My Projects". Right

Troubleshooting DXLink Connection Issues

Published January 9th, 2026 by Will Fraser

Question: How do I troubleshoot DXLink connection issues? Answer: Telnet to the DXLINK box and type: show vs100 statsThe return data will be in the following format: >show vs100 stats --------------------------------------------------------------------------- VS100 RX Local Status: Link Status: HDBaseT link ON HDMI Status: HDCP ON Op Mode : HD

MAC Viper Stuck in Reset

Published January 16th, 2026 by Will Fraser

Question: If a MAC Viper unit is stuck in reset before B version has been installed, is it necessary to replace cpu to recover? Answer: Yes.

RMS Scheduling Panel Limitation Per Controller

Published January 8th, 2026 by Will Fraser

Question: How many RMS scheduling panels can be connected to an AMX NX-series controller? Answer: We recommend a maximum of 20 RMS scheduling panels per AMX NX-series controller. This assumes the controller is solely dedicated to this purpose. Controllers suitable for this application would be NX-1200, NX-2200, NX-3200, and NX-4200.

RS232 and Touchpanel Queuing modules

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NetLinx G4 Panels G5 Panels NI-Series Controllers NX-Series Controllers Question: Where can I find an example of queuing messages to a panel? Answer: In the attached file, 903-DL1-RS232 Queueing.zip, there are examples of queuing up messages via code and then emptying them out of the queue at a specific time interval. There is

Installing & Integrating Zoom Rooms on the ACR-5100 & Modero Panels

Published January 9th, 2026 by Will Fraser

Overview: AMX G5 Panels and the Acendo Core are able to use Zoom Rooms and integrate the application on both devices giving control of the application from the panel. Installing Zoom APX on a G5 Panel: Download the Zoom Rooms app. Unzip the file, move the .apx file to the root of a USB flash drive. Plug flash drive into USB slot on panel. Open Setti

Creating a Bass Lift Volume Control

Published January 26th, 2026 by Will Fraser

Overview: This guide will outline a method by which a low frequency boost or cut can be applied to a signal depending on the level of a Gain Fader. One way of achieving this is by controlling the relative levels of the outputs of a Crossover processing object that is dividing the signal into low frequency and high frequency signals. When running a

System Call FIRST parameter

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: In all of the System Call information, the last parameter in the System Call is 'FIRST'. What is 'FIRST' and how is it used? Answer: 'FIRST' is an offset for the system call. 'FIRST' defines the channel to be used for PLAY (as an example), but 'FIRST' also defines the feedback channel to be used for play too.

SFP Modules with 4K60 Endpoints

Published January 8th, 2026 by Will Fraser

Question: What SFP modules come with the 4K60 Fiber transmitters and receivers? Answer: The transmitters and receivers come with MultiMode Duplex SFP+ modules for standard distance transmission. However, the SFP+ modules can be swapped out for a Single Mode Duplex SFP+ module for long distance transmission.

Controlling MUSE Serial Ports with Python Code

Published January 5th, 2026 by Will Fraser

Question: How do I control the MUSE Serial Ports with Python Code? Answer: The below Python code controls a serial port on a MUSE controller. It contains code for configuring ports, sending and receiving strings, and reporting port errors. from mojo import context context.log.info('Sample Python program') #Create objects for the controller (ide

Cisco 3850 Catalyst Config

Published February 3rd, 2026 by Will Fraser

Brand: Cisco Models: 3850 Catalyst Cisco 3850 Catalyst Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate changes to fit your port count and network environment. ! ! Last configuration change at 17:02:39 UTC Mon Mar 9 2020 ! version 16.6 no service pad service timestamps debug datetime msec service timestamps lo

How to setup and use Zoom with Acendo Core

Published January 9th, 2026 by Will Fraser

Overview: The AcendoCore provides a feature through which a web conference can be initiated using the Zoom meeting tool from Zoom. Prerequisites The user must procure a license from Zoom. The user is required to provide/input UserName/SDK Key/SDK Secret and Vanity URL after purchasing license from Zoom. Limitations The Zoom feature uses Office365

CTS8200 Replacement

Published January 13th, 2026 by Will Fraser

Question: I need to replace a CTS8200 but it has been discontinued and is no longer being repaired. What is the best replacement? Answer: The Crown DCI 8x300 Series.

How to Use Telnet in Microsoft Windows Vista or Higher

Published February 6th, 2026 by Will Fraser

Brand: Microsoft Models: Windows Symptom: When trying to access telnet, from Start/Run or Command Prompt, an error occurs stating telnet is not a valid command. Cause: By default, Vista doesn't install the Telnet client. The client is for text-based communication with remote systems. You can install it by following the steps below. Resolution: Cli

RMS Log File FAQ

Published January 9th, 2026 by Will Fraser

Question: Where are the log files stored on an RMS server? Answer: The RMS log files are located by default in the following directory: C:\ProgramData\AMX\Resource Management Suite\Server\logs If this directory does not contain any log files, please refer to the RMS configuration application under the File Locations tab for a custom-set location

834-AutoPatch Electro-Static Discharge

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Autopatch Tech Note: Immediate and latent failures of modern audio/visual systems and sub-assemblies can often be attributed to inattention on the part of manufacturers, installers, and maintenance people to the dangers inherent in circuitry susceptible to electro-static discharge damage. As the miniaturization of circuits continu

Comprehensive explanation of Netlinx Master-to-Master

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: Please see the attachment 919-Master to Master unveiled for a comprehensive explanation of Netlinx master to master communications. Download: 919-Master-to-Master_unveiled.pdf

03-R1-R2 Technical Note

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: R-1 Mio Modero Remote R-2 Mio Modero Remote Question: How many channels are used by the R-1 / R-2? What channels are not used by the R-1 / R-2? Answer: The R-1 / R-2 uses 225 channelsThis is a list of channels that are not used by the R-1 / R-22: 20 100 180 247 27 107 187 248 28 108 188 249 30 110 190 253 60 140 220 254 67 147

How to Write Your Own NetLinx Modules

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: How do I write my own NetLinx modules? Answer: One of the more powerful tools available in NetLinx Studio is the ability to write your own modules just like the ones you can download on our developer site. The download below is an example of how to write a very simple module and source. The steps are pretty e

N2xx2 SVSI Hotfix Firmware Updater

Published February 3rd, 2026 by Will Fraser

Brands: AMX Models: Product Name: N-Series N2xx2 Video Encoder/Decoder SKU / FG #: FGN2122-SA (NMX-ENC-2122) FGN2222-SA (NMX-DEC-2222) FGN2212-SA (NMX-DEC-2212) FGN2122-CD (NMX-ENC-2122-C) FGN2222-CD (NMX-DEC-2222-C) FGN2212-CD (NMX-DEC-2212-C) Downloads: Version: v1.15.85 Release Date: 02/18/2025Download Link: N2xx2_Updater_2025-02-18-v1.15.85.zi

DGX Audio Switching Board Part Numbers

Published January 8th, 2026 by Will Fraser

Question: What are the part numbers for the new DGX Audio Switching Boards? Answer: FG1061-716 contains 2 DGX ASB boards with the following part numbers: MA1058-711 input board MA1058-712 output board

Number of devices supported on an AMX master

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NI-Series Controllers NX-Series Controllers Overview: AMX cannot categorically state that any master supports a specific number of devices/connections since this value is dependent on the communication that is occurring across those connections. However, on the NX series masters, AMX has validated 256 ICSP devices under low/medi

Troubleshooting DXLink Video Issues

Published January 9th, 2026 by Will Fraser

Question: How do I troubleshoot DXLINK video issues that are not resolved by hardware swaps? Answer: Telnet to the DXLINK box Type: superuser 2 Type: remote debug 2 24 Open second telnet connection to the DXLINK box on port 24 with logging enabled. Type: tail Type: tail Now live debugging is running on the DXLINK box. Share the log file, with not

Telnet Example Application Note

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: This example shows the basic concepts of IP Communications. Specifically, the example creates an IP Client socket and connect to the NetLinx master using the Telnet protocol. The example issues a "GET IP" command which retrieves all the IP settings from the NetLinx master. Most of these settings are availab

Where to Find Martin Firmware Updates

Published January 16th, 2026 by Will Fraser

Question: Where can I find firmware updates for my fixture? Answer: Firmware updates can be found on our Martin Companion software. It is free to download on the Martin website and is compatible with all Martin light fixture ranges including MAC, ERA, ELP, RUSH & Exterior.

Panel Combining Recommendations for NetLinx Systems

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NI-Series Controllers NX-Series Controllers Overview: In an Axcess system, it was common practice to DEFINE_COMBINE touch panels. This is still available in NetLinx; however, it is recommended to use DEV arrays of panels instead. There is a sample program below. Code Examples: The most common problem with DEFINE_COMBINE is when al

Netlinx Master to Master

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: In the legacy Axcess systems, we used to send strings between RS232 ports to communicate between masters. With NetLinx, we can do very much the same thing over our networks. In fact, this method allows each master to simultaneously communicate with many other masters! Procedure: Establish a Master-Master link bet

795-Infrared (IR) Explained (How Devices Pulse IR Codes)

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: IRIS Infrared Capture Unit Overview: This document is meant to give a general overview to better explain how IR is generated from an AMX device to an externally IR-controlled device (ex. TV, SAT, VCR, Stereo, DVD, etc.). Some discussion of IR waveforms and the technical aspects of IR will be presented. However, it is only presente

Restoring the Show File to Factory Default

Published January 14th, 2026 by Will Fraser

Question: How do I restore the show file to factory default? Answer: It may be useful to reset the Ui mixer back to its Factory Default while trouble shooting a problem or simply creating a new Show file. Use the following steps to reset the mixer: Go to settings Select the show tab Select the default show Select the Snapshot *init* and load it

Realtime Rack MADI Port Connectivity

Published January 15th, 2026 by Will Fraser

Question: To which MADI port do I need to connect the Realtime Rack on the Vi consoles? Answer: You can connect the Realtime Rack to all MADI ports on the Vi consoles. On the Vi1000, Vi2000, and Vi3000 consoles the best way is to connect it to the built-in MADI port on the back of the console. This way you don't need to use up a MADI option car

Architectural - Exterior Range Alternative Paint Colors

Published January 7th, 2026 by Will Fraser

Question: What are the alternative colors of the Exterior 500/1000/Linear/Wash range? Answer: The alternative colors able to be supplied by HARMAN are: WHITE: RAL 9016 Gloss: 30 BLACK: RAL 9005 Gloss: 30

HEX Code Entry in IREdit

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: IREdit Question: A customer wants to enter HEX codes for an IR controlled device. He has the following information: 16,53 for Dig 3 (or 0x10, 0x35 Hexadecimal) 16,48 for Dig 4 (or 0x10, 0x30 Hexadecimal) Is that enough information to generate the IR function in the IRL file? If yes, how must he enter this in IREdit? Answer: Th

DVX-31xxHD and DVX 21xxHD Master Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: Enova Presentation Switcher with power Amp DVX-31xxHD-SP (-T) DVX-21xxHD-SP (-T) SKU / FG #: FG#: FG1905-22 (DVX3156HD-SP) FG#: FG1905-11 (DVX2150HD-SP) FG#: FG1905-24 (DVX3156HD-T) FG#: FG1905-13 (DVX2150HD-T) FG#: FG1905-16 (DVX3155HD-SP) FG#: FG1905-12 (DVX2155HD-SP) FG#: FG1905-18 (DVX3155HD-T) FG#: FG1905-14 (D

MIDI Programming 101

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: Most MIDI command strings consist of a status byte followed by one or two data bytes. The most notable exception to this is the System Exclusive which starts with a status byte of $F0, has 4 or more data bytes, then ends with a status byte of $F7. Status bytes are always $80 or greater. Status bytes are always d

AxLink over Cat5

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: AxLink Overview: Using existing Cat5/6 UTP wiring instead of pulling AxLink wires is a great way for dealers to simplify a job and reduce its costs. Without power AxLink over Cat5/6 UTP works up to 1,000 feet. For shorter distances and low current devices power can be sent via UTP as well. Read more about how to use this wirin

Signature Driver and Control Panel are Outdated

Published January 15th, 2026 by Will Fraser

Question: The audio drivers and control panel are outdated for Signature series, what can be done to connect correctly with Windows 10 and MAC OS Monterrey? Answer: The driver and control panel for the Notepad series mixers (Notepad 5, Notepad 8FX, Notepad 12FX) will work for the Signature series. Driver and control panel downloads:: Windows-

PCM92 Current Firmware Version

Published January 16th, 2026 by Will Fraser

Question: What is the latest/current firmware for the PCM92? Answer: Version1.6.4 (No further updates are planned at this time).

SVSI N3000 RTSP Address Modification

Published January 8th, 2026 by Will Fraser

Question: Is it possible to remove ' /N3000 ' from the end of the stream address, when encoder stream is set to RTSP? Answer: No, this cannot be removed from the stream address.

Using a Vi Stagebox with a Vi5000/7000 Running at 96kHz

Published January 14th, 2026 by Will Fraser

Question: Can I use the standard Vi Stagebox with my Vi5000/7000 and still operate at 96kHz? Answer: Yes, the standard Vi Stagebox is required to operate at 64ch/96kHz.

MAC Aura XIP White And Black Cover Parts

Published January 15th, 2026 by Will Fraser

Question: [Restate the question, if needed] Answer: Download the PDF drawing for more details.

Mini Stagebox and Behringer P2 Headphone Amp

Published January 15th, 2026 by Will Fraser

Question: Why does my P2 work on mixer outs but not also on my Mini Stagebox?. My P2 headphone amp will work connected to a mixer but not when it is connected to a Mini Stagebox. Answer: The switch inside P2 MUST be set to Mono. The switch is set in Stereo mode (default), the P2 uses the XLR as a stereo connection. This is meant to be connected

Changes to Intonato Settings Not Stored After Reboot

Published January 14th, 2026 by Will Fraser

Question: Why are the changes I made to my Intonato settings not being stored after rebooting the unit? Answer: If changes made to settings of the Intonato24 are not maintained following a power cycle, there may be an issue with the main database files. Do not Factory Reset- this will not address the issue! To test, try saving a new Device

932-Troubleshooting Serial Ports

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: General Overview: Often in the course of working with an AMX product it becomes necessary to determine whether or not a unit has a faulty serial port. There is a simple way of troubleshooting this that requires only a laptop and the master. We are assuming you are able to connect to the master and refresh the online tree. Look nex

ViSi Listen Android Installer file

Published January 20th, 2026 by Will Fraser

Question: ViSi Listen V1.3 (.apk) installer file for Android devices. Answer: If the ViSi Listen app is currently unavailable in Play Store and the Soundcraft website, you can use this installer file until we get it working on Play Store again.

Signal Processing Order in Mixers

Published January 15th, 2026 by Will Fraser

Question: Should I use processing on each channel or on the overall mix? What are the differences, advantages, and disadvantages of individual channel processing vs overall mix processing? Answer: The answer is more complicated than at first glance. While a full discussion of this topic is more suited to an audio degree program, here are some

Wildcards in Netlinx vs. Axcess

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Axcess Overview: The information in this article applies to: Axcess and NetLinx programming language. Symptoms: In Axcess, it was possible to perform a string comparison using the '?' wildcard. This does not work in NetLinx. Axcess example: IF (TIME = '12:00:??') // Do something at noon - evaluation is true for 60 secon

UVC1-4K-Hotfix

Published January 16th, 2026 by Will Fraser

Attached Files: AMX-UVC1-4K Hotfix v1.1.40.zip contains the required files for these updates and new features: AMX-UVC1-4K Firmware Hotfix release (.img file) v1.1.40 UVC Configuration Tool Software Hotfix release (.exe file) v1.1.1 Readme (.txt file) AMX_UVC1-4K_Quick Start Guide_v2.3 is an updated Quick Start Guide that includes screenshots of t

Distance of CAT5 MADI “i” & “R” Cards in the Mini Stageboxes

Published January 15th, 2026 by Will Fraser

Question: Can the MADI cards of “i" and “R" mini stageboxes handle the same distance via CAT5? Answer: The “R" mini stageboxes have Si MADI Option Card, therefore the max cable length of CAT5 can be 100m. However the “i" mini stageboxes integrated MADI card is a bit different and has less input gain. The "R" is more sensitive; therefore, it ca

Using a Notepad Power Supply with the Ui12

Published January 28th, 2026 by Will Fraser

Brand: Soundcraft Models: Notepad-5 Notepad-8FX Notepad-12FX Question: Do the Notepad mixers and the Ui12 have the same external power supply? Answer: No. All Notepad mixers have the same external, 18V, 1.3A mid-lead power supply. Although the Ui12 also has an external, 18V, 1.3A mid-lead power supply, it is not the same. The Ui power supply

AMX REPLACE_STRING

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: Is there a way to replace specific characters, or remove specific characters, from a string? Answer: Download: See REPLACE_STRING.axi located in the download: 661-DL1-REPLACE_STRING.ZIP Code Block: PROGRAM_NAME='REPLACE_STRING' (***********************************************************) (******************

568-How to Round Positive Floating-Point Numbers in Netlinx

Published February 6th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: How do I Round Positive Floating-Point Numbers in Netlinx? Answer: Here's a simple function to round any positive floating-point number to the nearest whole number. DEFINE_FUNCTION Integer Round (Float fInput) { Return TYPE_CAST (fInput + 0.5); } It works by taking advantage of the characteristics of NetLinx 'TYP

Enabling EWSTrace and Logging on AcendoBook

Published January 8th, 2026 by Will Fraser

Question: How do I enabling EWSTrace and logging on AcendoBook? Answer: How to access AcendoBook Panel via SSH: You can use any SSH client but PuTTy is free and available from PuTTy.org, this guide will use PuTTy. Disable pseudo-terminal. If using PuTTy: Open SSH dropdown>Select TTY>Select check box for “Don't allocate a pseudo-terminal”

Third Party Software with Acendo Core

Published January 8th, 2026 by Will Fraser

Question: Does AMX support the 3rd party software, such as AirServer, that is installed on Acendo Core. Answer: AMX Acendo Core ships with a full suite of productivity software, over and above the purpose-built Acendo Core user interface. And like any PC platform, the software will require updates. This includes free updates such as Windows 10, w

LCD Screen is Unreadable on ZonePRO Units

Published December 29th, 2025 by Will Fraser

Question: Why is my ZonePRO screen either blank or too dark to read? Answer: Sometimes the contrast may have been set incorrectly, making the screen unreadable. This may or may not resolve your screen display. Reboot the ZonePRO. Before touching any controls, push IN on the Utility wheel until it clicks. This will enable Contrast Adjustment M

Guía de configuración remota de aplicacion ViSi para mezcladores Si

Published January 15th, 2026 by Will Fraser

Pregunta: ¿Cómo configuro mi aplicacion ViSi de forma remota con mi consola Soundcraft Si? Respuesta: Comience con la consola apagada. Conecte un enrutador inalámbrico a través de un cable de datos CAT5 desde los puertos que no son de red (aux) al puerto HiQnet en la parte posterior de la consola. Encienda la consola y seleccione SISTEMA (SYS

Audio Architect Update Tools

Published January 26th, 2026 by Will Fraser

Update Tools added in Audio Architect v2.50.0 Audio Architect v2.50.0 has added new features for updates: Update Check to check for updates to the entire application. Feature Updater to update individual features [such as Speaker Tunings for an amplifier, HiQnet or Dante firmware files for devices, Preset files, Device files, Help files, etc.]. Up

234xs US Power Transformer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Power Transformer for the US version of the dbx234xs? Answer: Part no. 26-0268

MAC One No Green Color

Published January 16th, 2026 by Will Fraser

Question: MAC One “Green” color doesn't work, except when I add a little “Red” or “Blue”? Answer: Bug fix for this included in firmware version 1.1.0 update fixture via the Martin Companion.

SOUNDWEB LONDON Getting Started with Crestron 3-Series Modules

Published January 21st, 2026 by Will Fraser

Overview: This article describes the various elements of the 3-Series Crestron modules for Soundweb London and how to implement them. Download: Download the Modules and demo file HERE. Crestron file types: [filename].umc A SimplWindows file. User Module created in SimplWindows. Can be opened in SimplWindows and modified. [filename].usp , Simpl+ s

Maximum Number of ZC-Fire Modules

Published December 29th, 2025 by Will Fraser

Question: How many ZC-FIRE units can be connected to a ZonePro processor? Answer: Only one can be connected to a ZonePro at a time. It must have its DIP switch position #2 set to the ON position. For more information regarding DIP switch settings, please refer to the link below: https://dbxpro.com/en-US/site_elements/zc-connectivity-and-associa

MAC Encore Series "BEER" Error Message

Published January 15th, 2026 by Will Fraser

Question: What does the “BEER" error message on MAC Encore Series fixtures mean? Answer: The MAC Encore series “BEER" error message is referring to the Beam Shaper located on the CMY module. Check Beam Shaper movement, motor, wiring and sensor.

Using Quote Characters within a NetLinx String Expression

Published January 9th, 2026 by Will Fraser

Question: How do I use quote characters within a NetLinx string expression? Answer: The NetLinx language has a defined format for strings to be used in variables and in commands such as FIND_STRING, SEND_STRING, etc. The format consists of double quotes to enclose the full string, with comma-separated constants or variables within. ASCII string

Signature MTK Mixer Plug-Ins

Published January 15th, 2026 by Will Fraser

Question: Can you insert plug-ins on channels of Signature mixers? Answer: The Sends to USB are right after the preamp gain, no eq or processing included. Only the preamp gain itself affects the outgoing signal. This will be the insertion point. Note- For best outgoing signal, operate with the preamp gain at the max before clipping The analogue

N7142 SVSI Hotfix firmware Updater

Published February 3rd, 2026 by Will Fraser

Brands: AMX Models: Product Name: N7142 Room Switcher SKU / FG #: NMX-PRS-N7142 Downloads: Version: v1.2.9Release Date: 09/01/2020Download Link: N7142_Updater_1.2.9_2020_09_1.zip Known Issues • When using audio through HDMI audio will drop occasionally with some monitors• Some random laptops may have audio quality issues when using HDMI 48 khz sou

Keeping Keyboard Number Lock Enabled on Acendo Core

Published January 8th, 2026 by Will Fraser

Question: How do I keep the Keyboard Number Lock Enabled on Acendo Core? Answer: The Acendo Core does not retain the keyboard number lock position moving in and out sessions or administrator logins. This could potentially be irritating to users accustom to the keyboard number lock be enabled by default. For example, if passwords contain num

SVSI Low Latency Stream Switching Best Practices

Published January 12th, 2026 by Will Fraser

Question: How do you get the lowest latency in switching times with the N2600 series SVSI devices? Answer: There are many factors that influence the speed at which stream switching occurs. The following is a checklist of device settings and other configuration steps that will increase the switching speeds of your SVSI system. Device Settings:

Compact Stagebox Compatibility with Vi Consoles

Published January 14th, 2026 by Will Fraser

Question: Is the Compact Stagebox (CSB) compatible with Vi consoles? Answer: Yes, it is compatible, from SW version 6.3.0 on Vi X00 and on Vi X000 desks. The gain range of the Studer stagebox is -11 / 75 dB, it has a switchable HPF filter on each inputs as well, these are the differences comparing to the Soundcraft Compact Stagebox.

RMS Fails to load after 4.7 Upgrade

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: Resource Management Suite [RMS] Question: Why does RMS Fail to load after 4.7 Upgrade? Answer: RMS 4.7 Upgrade Failure Due to a change in Tomcat, an issue has been discovered when performing the upgrade process from previous versions of RMS to RMS 4.7. When the issue occurs, the Tomcat service will start, but the RMS webpage

286s Preamp Gain Potentiometer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Preamp Gain Potentiometer on the dbx 286xs? Answer: Part no. 40-0053

Installing .Net 3.5 for RMS

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: Resource Management Suite [RMS] Question: How can I get .NET installed for RMS? Answer: Installing .NET 3.5 for RMS Version 4.6 or Lower In order to install the License Manager as a part of the RMS installation, you must have .NET version 3.5 installed on the machine. If it is not installed you will receive an error at the end

4K Fiber Endpoints Compatibility with 2K Boards

Published December 19th, 2025 by Will Fraser

Question: Are 4K Fiber transmitters and receivers compatible with the previous 2K Fiber I/O boards? Answer: No, 4K Fiber transmitters and receivers will not work with 2K Fiber I/O boards.

Approved Lubricant for Martin Fixtures

Published December 29th, 2025 by Will Fraser

Question: What lubricant should be used on Martin Products? Answer: Whether you have an LED fixture or a fixture with a discharge lamp, these products build up high temperatures that require lubrication that can withstand these high temperatures and still maintain its effectiveness. High quality high temperature resistant silicone based lubrica

RMS Enterprise Licensing for Devices

Published January 9th, 2026 by Will Fraser

Question: Do you have to purchase a license for every device that connects to RMS Enterprise? Answer: No, RMS Enterprise uses location licenses, not device licenses. By default, RMS comes with 1000 location licenses, and additional location licenses can be purchased if required.

234s US Power Transformer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Power Transformer for the US version of the dbx234s? Answer: Part no. 26-0268

Fun with structures

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: [Restate the question, if needed] Answer: The concept of structures in programming can be a little confusing. Structures are a very efficient way of storing large amounts of varying data. Once you get used to them, you will likely find them much easier to deal with than large multi-dim arrays. The code example

AUDIO ARCHITECT 2.45.0 - Installer

Published January 23rd, 2026 by Will Fraser

Installer for Audio Architect 2.45.0 Download Audio Architect installer HERE. HiQnet Audio Architect™ Release Notes New in HiQnet Audio Architect version 2.45.0: Main Application Added support for TLS authentication for email notification Added support for scheduler to trigger events even if it is not started Fixed Title Bars for Default Control Pan

NX Controllers memory leak

Published January 7th, 2026 by Will Fraser

Summary: NX Controllers memory leak re: TLS 1.3 Pre build firmware – v1.8.200 / v1.8.201 Escalation Ticket: TSC-00427462-ESC001 JIRA Ticket: JIRA HPSD-30419 Problem: Hugh memory loss in NX controllers. Solution: Issue resolved with new firmware v1.8.205. Affected Products: FG2106-01 NX-1200 FG2106-02 NX-2200 FG2106-03 NX-3200 FG2106-04 NX-4200 Board

RMS Enterprise License Transfers

Published January 9th, 2026 by Will Fraser

Question: Is it possible to transfer an RMS Enterprise license to another server? Answer: Yes. Please ensure to note the ENT-ID as this will be required on the new server prior to transfer. In AMX License Manager, go to Tools > Move License, then select either Connected to Internet or Disconnected from Internet option and follow the on scre

RMS License FAQ

Published January 9th, 2026 by Will Fraser

Question: Do I need to purchase a new RMS License when upgrading from a previous version? Answer: If you are upgrading from a previous version of RMS Enterprise (v4.x.x), the existing license will remain valid, so no new license purchase is necessary. If you are upgrading from RMS v3.3.x, a new license will need to be purchased.

Using the Muse Shell Command Device:Invoke

Published January 12th, 2026 by Will Fraser

Question: What is the correct syntax for the Muse shell command device:invoke? Answer: The syntax would be as follows: SYNTAX device:invoke id command [arguments] ARGUMENTS id Instance ID (required) command Command Name (required) arguments

Pink Noise on Crown Amplifier Output When Using FIR Filters

Published January 13th, 2026 by Will Fraser

Question: If Windows Region settings use a comma as a Decimal Symbol then speaker tunings which use FIR filters will result in loud pink noise on outputs of Crown CDi DriveCore, DCi and DSi2 amplifiers. This affects Windows running with Region settings for most of continental Europe that use a comma as decimal separator.This has been confirmed o

956-How to Make a Keypad on a G4 Touchpanel

Published February 9th, 2026 by Will Fraser

Brand: AMX Models: G4 Question: How do I make a keypad on a G4 touchpanel? Answer: You can make your own keypad on a G4 touchpanel utilizing the ease of the system keypad but customizing it so you can easily differentiate between which keypad sent you the information back. You do this by using a text input button.Whatever name you assign the text

How to Set Static IP Address in Windows 11

Published January 26th, 2026 by Will Fraser

Question: How do I Set a Static IP Address in Windows 11? Answer: To set a static IP address configuration to an Ethernet adapter, use these steps: Open Settings. Click on Network & internet. Click the Ethernet page on the right side. Click the Edit button for IP Assignment: Select the Manual option. Turn on the IPv4 toggle switch. In t

Submitting a Netlinx Duet Module Request

Published January 9th, 2026 by Will Fraser

Question: Where can you submit a request for a new Netlinx Duet Module? Answer: We have a new site where you can submit your quest for a module to be created for your device. Follow this link: https://developer.amx.com/#!/main

ERA 600 series firmware version menu

Published January 16th, 2026 by Will Fraser

Question: The ERA 600 series firmware version menu refers to driver PCBA's from U1 to U8 which modules do they correspond to? Answer: U1 ->CPU1->display/main PCBA P/N: 5125737-00 U2 ->CPU2->Pan Tilt driver PCBA P/N: 5125737-00 U3 ->CPU3->CMY driver PCBA P/N: 5125807-00 U4 ->CPU4->Gobo/ static color wheel driver PCBA P/N: 5

Apple Sample Rate

Published January 16th, 2026 by Will Fraser

Brand: AMX SVSI Devices Affected: Apple TV Generation 2 or newer Apple iPad (ipadOS17 or newer) Apple iPhone (iOS17 or newer) Symptom: No Dante audio is heard when attempting to use one of the Apple devices above with the AMX N2612S, AMX N2612S-C, or AMX N2615D encoder and Dante Audio. The AMX N4321D is also affected since that device only su

Notepad Mixer Power Supply Test Procedure

Published January 14th, 2026 by Will Fraser

Question: How do I test my Notepad power supply? Answer: When testing a power supply brick for the Notepad mixer, start with the power supply un-plugged from the outlet and disconnected from the Notepad mixer. Plug the power supply brick into the outlet. Is the small green LED on the power brick lit when plugged in? No: Power supply is bad Ye

MIO-R4 Remote Hotfix Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: MIO-R4 Remote Downloads: Version: v3.01.48Release Date: 4/10/2015 SW0148_01A_MIOR4_v3_01_48.zip Previous build: SW0147_MIOR4_v3_01_47.zip Prerequisites v3.00.00 or above on the Mio-R4 Remote v3.00.00 or above on the Zigbee Gateway If the current firmware on the Mio-R4 Remote is anything less than 3.00, then load the

Using the CPS150 Power Supply with the Live Series

Published January 15th, 2026 by Will Fraser

Question: Can the CPS150 power supply be used with the Soundcraft Live 2/3 console instead of the factory DCP125 Power supply? What is the difference between the CPS150 and the DCP125 power-supplies? Answer: The CPS150 and the DCP125 (which is the factory PSU for your mixer) have the same pinout, so they can be used interchangeably. The CPS150 r

Code to Create a Dialer

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: How do I create a dialer? Answer: This is a sample of how to create a keypad that aggregates the numbers pressed into a variable and sends it as a string to a device. This is merely a sample of code to demonstrate how this type of thing would be done. It is intended to be a dialer that aggregates all the numb

RMS-SCH-EWS Automatically Reverts to Traditional Polling

Published January 9th, 2026 by Will Fraser

Question: Why does the EWS plug-in revert to Traditional Polling when I select Streaming Notifications? Answer: In the current RMS-SCH-EWS plug-in (v1.2.3), Streaming Notifications feature is not supported with Modern Authentication.

480L - Factory Reset

Published December 19th, 2025 by Will Fraser

Question: How do I factory reset my Lexicon 480L? Answer: Warning! This will erase all user register and patch information. To clear the memory, do the following: Power the machine down. Open up the front panel and remove the Host board (all precautions must be taken against static!) Locate the U38 and U39 (directly behind the ROMs.) Remov

Device Holdoff

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: Why am I losing some ONLINE EVENTS on startup? Answer: With some large systems you may lose some of your ONLINE EVENTS, this is due to the amount that the processor has to handle on start up. One way to help alleviate this issue is to use DEVICE HOLDOFF. With DEVICE HOLDOFF set to ON, at system startup, all o

Get IP Address of Touchpanel from code

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NetLinx NI-Series Controllers NX-Series Controllers Question: How do I get the IP Address of a touch panel from code? Answer: Please see the downloadable file 994-DL1-Get IP Address of Touchpanel from code.axs. This example demonstrates the use of the NetLinx structure IP_ADDRESS_STRUCT to define a variable and then store infor

SSD Recommendations for Vi Consoles

Published January 15th, 2026 by Will Fraser

Question: What is the recommended SSD to use in the Vi consoles? Answer: Currently, we are using a 240GB Samsung SSD with power loss protection. The SKU is 5089167-00. But if you need to use another SSD, it is possible. You will need to image the drive with the appropriate image file of the console. Let the system detect the new SSD when the co

Sample Touch Panel Pages

Published January 8th, 2026 by Will Fraser

Question: Where do I find sample touch panel pages? Answer: Go to developer.amx.com and click on UI Templates on the right.

Varia Peripheral Management

Published January 12th, 2026 by Will Fraser

Question: Can you disable the Camera, Microphone, and NFC on a Varia panel if it ships with those components? Answer: Yes, in setup of the panel under Advanced Settings and Security there is a Peripheral Management dropdown. In this area you can individually disable each component.

SVSI N2600 series firmware update

Published January 12th, 2026 by Will Fraser

Question: What are the best practices when updating N26x2S firmware from v1.9.x to v2.0.1. Also N26x5D wallplates firmware from v1.5.x to v2.0.0? Answer: Close any instances of Dante Controller. Wait 10 minutes. Use N-able Firmware Updater to update firmware. Updated firmware can be found here: https://help.harmanpro.com/n-series-n26x5-video-en

Using a Specific 3rd Party Node Version in Automator

Published January 12th, 2026 by Will Fraser

Question: How do you use a specific version of a 3rd party Node in Automator? Answer: Normally when a 3rd party Node is downloaded in Automator, the current version is downloaded. Sometimes, you will need an older or specific version of that Node to communicate with your devices. You will need the tgz file for the specific version that you need

Convert Any G4 Touch Panel File to G5

Published January 9th, 2026 by Will Fraser

Overview: The G4 utility in TPDesign5 will only convert from G4 Modero X and S series touch panels (MX* or MS*). There is an extra step in the process to convert from an MVP or NXx series panel. If you do not have TPDesign4 and/or TPDesign5, please download and install. TPDesign4 and 5 will coexist and can run simultaneously. In TPDesign4: W

Mac OS USB Drivers para productos Soundcraft

Published January 15th, 2026 by Will Fraser

Question: ¿Donde puedo encontrar drivers de audio USB de mi producto Soundcraft si estoy usando MAC? Answer: No se necesitan drivers USB para computadoras MAC, todos los productos Soundcraft son compatibles con Core Audio.

Digital Mixing Tip – Hit Channel Select Before Every Adjustment

Published January 15th, 2026 by Will Fraser

Question: How can I prevent adjusting the wrong channel by mistake?Sometimes, you may be adjusting the wrong channel because the wrong channel is selected. How can this be avoided Answer: As a rule of habit, hit Select on the channel or output every time you are about to make adjustments. Even if it is a channel you were just working on earlie

RMS EWS Installer

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: Resource Management Suite [RMS] Downloads: Version: 1.2.9.1Release Date: 01/02/2024 RMS_EWS_1.2.9.1.zip Prerequisites RMS Enterprise Server version 4.7.0 or later. Microsoft Exchange 2013 SP1. Microsoft Exchange 2016. Microsoft Office 365. Azure AD Tenant to create App(for Modern Authentication) Revision History v1.

RMS SDK Installer

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: Resource Management Suite [RMS] SDK Downloads: Version: 4.7.22Release Date: July 2025Download Link: RMS_SDK_4.7.22.zip Previous Build: RMS_SDK_4.6.10.zip Prerequisites RMS Server version 4.8.3.1 or greater NX based controller (Master firmware v1.4.90 or greater) At least 64MB allocated to Duet memory Information Fix

CE Series Hotfix Firmware

Published January 27th, 2026 by Will Fraser

Brand: AMX Models: CE-IRS4, CE-REL8, CE-COM2, CE-IO4 SKU #: AMX-CEB001, AMX-CEB002, AMX-CEB003, AMX-CEB004 Current Firmware Version: 1.2.12Release Date: December 17, 2025 Download Prerequisites: None Programming Information: None Changes in this release: Version 1.2.12 Fixed issue for COM2 where hex values over E4 would not escape correctly Previou

160ad US Power Transformer Part Number

Published December 19th, 2025 by Will Fraser

Question: What is the part number for the Power Transformer for the US version of the dbx160ad? Answer: Part no. 26-0268

Changing Tomcat Connector Port

Published February 2nd, 2026 by Will Fraser

Brand: AMX Models: Resource Management Suite [RMS] Question: [Restate the question, if needed] Answer: During the installation of Tomcat there is an opportunity to set the HTTP connector port number. After the installation is completed the Tomcat configuration software does not provide an option to change the connector port numbers. The install

Sequentially Renumber Selection

Published February 5th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Studio Overview: If you need to sequentially renumber items in NetLinx Studio, this is easy to do by using a feature in the Edit menu, Sequentially Renumber Selection. This feature has already been assigned the Edit menu hotkey M, so to use it you can press Alt-E to bring up the Edit menu then press M. Sequentially Renu

Architectural - Exterior Range Paint Color

Published January 16th, 2026 by Will Fraser

Question: What is the color of my Exterior 500/1000/Linear/Wash? Answer: The color is RAL 7035 Gloss: 30

Aiming Axis for all CBT Models

Published December 22nd, 2025 by Will Fraser

Question: Do the CBT's have a “down tilt" in their coverage, like those that can set for a computer aimable powered column? Answer: No the aiming axis for all CBT models is straight in front of the speaker. The CBT series get aimed vertically by tilting them downward. It is convenient for the installer to know that where they aim the speaker is

Fixture Capacity of the P3 Powerports

Published December 19th, 2025 by Will Fraser

Question: What is the fixture capacity of the P3 PowerPorts? Answer: The number of LED video fixtures that can be driven by a single output of a PowerPort is subject to the following limits: P3 PowerPort 1500 P3 PowerPort 1000 IP Pixels per output 1024 1024 Power per output 48 V / 7.5 A 48 V / 5.0 A Fixtures per output 63 63 DMX PowerPort

Varia USB Logging

Published January 8th, 2026 by Will Fraser

Question: How do I enable logging on the Varia panels? Answer: You will need a Micro USB Male to USB Female adapter cable. An adapter cable does not ship with the panel, and AMX does not sell one. Enable logging to a file under Advance Settings -> Diagnostics. This needs to be done ahead of time before you want to capture an event in the l

N3300 Firmware Update

Published January 27th, 2026 by Will Fraser

Early Access Firmware Disclaimer: Early Access software has not been fully tested and has only been checked for the issues it addresses. Some features may be incomplete, subject to change, or may not function as intended. You might experience unexpected errors, limited functionality, or disruptions, and the software's stability may vary. We encourag

Exterior Projection 1000 And 500 Glare Shield Screw Specifications

Published January 15th, 2026 by Will Fraser

Question: What specification are the screws needed to attach the glare shield to an Exterior Projection 1000 or Exterior Projection 500 fixture? Answer: In case you lose the included glare shield screws, the following specifications are needed to source suitable replacement screws: M4x10 Hexagon Socket Screw, Stainless Steel, 1440 hours salt spra

Exterior Wash 100-200-300 Series Torque Values IP Torque Cover Values

Published January 15th, 2026 by Will Fraser

Question: What is the correct torque values for the cover screws? Answer: Front cover:M4x16 screws for EW100 - EW200 - EW300 front cover in a star pattern torque to 1Nm / 0.74 ft-lbs. Rear cover:M4x16 screws for EW100 - EW200 - EW300 rear housing in a star pattern torque to 1Nm / 0.74 ft-lbs. Fixture bracket:M4x16 screws f

MAC AURA XIP Battery

Published January 15th, 2026 by Will Fraser

Question: Is the battery in the MAC AURA XIP rechargeable? Answer: No, the battery mounted in the base of the MAC AURA XIP is not rechargeable. If the battery is replaced with a rechargeable battery, the fixture is not able to charge this.

Exterior Projection 1000 And 500 Power And DMX Extension Cable Specs

Published January 15th, 2026 by Will Fraser

Question: What specification cable is needed to extend the power or DMX cables of an Exterior Projection 1000 or Exterior Projection 500 fixture? Answer: Exterior Projection 1000 and Exterior Projection 500 fixtures use the following cable types/spec: POWER: H07RN-F 3x1.5m㎡ 450/750V 10.2mm , RAL9005 DMX: DMX 120Ω (UL1332 1P:26AWG/7X0.16, 7X0.16

MAC Ultra Series Battery

Published January 15th, 2026 by Will Fraser

Question: Is the battery in the MAC Ultra Series rechargeable? Answer: No, the battery mounted in the base of the MAC Ultra Series is not rechargeable. If the battery is replaced with a rechargeable battery, the fixture is not able to charge this.

How to Setup IIS & Remotely Load Firmware to the AcendoBook

Published January 9th, 2026 by Will Fraser

Question: How do I Setup IIS & Remotely Load Firmware to the AcendoBook? Answer: Setting up IIS & remotely loading firmware: The AcendoBook has the capability to remotely load firmware from a web server. This server has to be accessible from the network the panel is on and require no authentication. You can use any SSH client but PuTTy

MAC Encore Series “PAN ERROR” After Rigging

Published January 15th, 2026 by Will Fraser

Question: I sometimes on my MAC Encore get a “PAN ERROR" after Rigging it. Answer: This can happen If the fixture when powered off is rotated all the way counterclockwise until it hits the endstop.When Powered ON it will in some cases during the reset procedure not sense the PAN position and will display “PAN ERROR". Fix: Send a reset command or

MAC Aura PXL White And Black Cover Parts

Published January 15th, 2026 by Will Fraser

Question: What part numbers do the White or Black covers have on the MAC Aura PXL? Answer: Download the PDF drawing for more details.

Setting Public or Private LAN on DXLink Endpoints with the 4k DVX

Published January 9th, 2026 by Will Fraser

Question: Is it possible to change the network settings on the DVX-3266 and DVX-2265 so that DXLink endpoints connected to it are on the public network instead of the private ICSLAN network? Answer: Is it possible to change the network settings on the DVX-3266 and DVX-2265 so that DXLink endpoints connected to it are on the public network instead

DVX-3266-2265 Device Hotfix Firmware

Published January 27th, 2026 by Will Fraser

Brand: AMX Models: NX-1200 NX-2200 NX-3200 NX-4200, Enova DVX-x2xx,DVX-x2xx-4K Enova DGX 800/1600/3200/6400 FG #: FG2106-01, FG2106-02, FG2106-03, FG2106-04, FG1906-07, FG1906-09, FG1906-11, FG1906-12, FG1906-13, FG1906-14, FG1906-15, FG1906-16, FG1906-17, FG1906-18, FG1906-22, FG1906-24, FG1061-08, FG1061-16, FG1061-32, FG1061-64, FG1906-0201, FG

RMS Trial FAQ

Published January 9th, 2026 by Will Fraser

Question: Does RMS offer a trial license? How long does it last? Answer: RMS offers a full-featured 90 day trial. The trial license can only be obtained once per server. The trial license can be activated via the AMX License Manager software, bundled with RMS. Step by step instructions on activating the trial can be found in the RMS installatio

MAC Encore Performance White And Black Cover Parts

Published January 15th, 2026 by Will Fraser

Question: What part numbers does the White or black covers have on the MAC Encore Performance. Answer: Download the PDF drawing for more details.

Lexicon iLok Inquiries

Published January 16th, 2026 by Will Fraser

Question: My iLok USB Dongle was broken, lost and/or stolen, now I can't use my Lexicon Plugins, what do I do? Answer: Submit an RMA with Pace iLok. https://www.ilok.com/#!support/help/102029543 Pace ilok will forward an RMA notification to Lexicon tech support to remove the license from the lost/broken/stolen iLok and deposit a new license into

K361 BT / K371 BT Pairing and Operation (Spanish Version)

Published January 26th, 2026 by Will Fraser

1. Encienda la alimentación ubicada en el auricular junto al conector del cable. (Debería ver una luz azul parpadear rápidamente) 2. Debajo de su dispositivo de conexión Bluetooth (es decir; teléfono, tableta) seleccione el modelo de los auriculares. 3. La luz azul intermitente ahora debería permanecer fija una vez que esté conecta

Updating Zoom on Acendo Core ACR-5100

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: ACR-5100 Overview: When using Zoom on Acendo Core, if you notice that every time that you try to open Zoom it has to be updated before you can use it this is due to Zoom requiring that all Zoom clients must be updated to v5.0+ in order to join Zoom meetings, and the client that is installed on the base profile of Acendo Core does

Voltage Input to an IO port

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: NI- Series NX-Series Question: How do I set up the I/O ports to accept a voltage input? Answer: The I/O ports have a voltage present in idle mode, which is used to detect a short in the input. In order to use a voltage input, the voltage must be lowered to allow the input voltage to be detected. To do this, use a 2,000 ohm resi

SVSI debug logs

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series Question: How do I run the debug log on SVSI devices? Answer: Running debug logs on SVSi units For troubleshooting purposes, debug logs are sometimes required by the technical support and engineering teams. This document will detail where to obtain the

Varia Side LED Control

Published January 9th, 2026 by Will Fraser

Question: How can I control the LEDs on the side of Varia touch panels? Answer: Command: The ^WLD command can be used to control the side LEDs on Varia panels. ^WLD - Side LED Command to turn on/off the side LEDs. Syntax: "'^WLD-<command>,<action>'" Variables: Command Indicates the LED ID number or Brightness. 0 - All LED status

LUXUL AMS-4424P Switch Configuration

Published February 4th, 2026 by Will Fraser

Brand: LUXUL Models: AMS24P Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate changes to fit your port count and network environment. username admin privilege 15 password encrypted YWRtaW4= ! vlan 1 ! ! ! no ip igmp unknown-flooding ip igmp snooping ip igmp ssm-range 224.0.0.0 8 ip igmp snooping vlan 1 sp

Extracting Source From a Netlinx Processor

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: Netlinx Overview: As a preface, it is important to understand that the Source file “SRC” is not the code in the processor. It is what was uploaded in addition to the code when the programmer originally set up the system. The programmer can choose not to upload source. Additionally modules do not come out of the processor in the S

AMX FIND_STRING_REV

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: Netlinx Question: Is there a way to search for characters in a string starting at the end? Answer: Download: See FIND_STRING_REV.axi located in the download: 660-DL1-FIND_STRING_REV.ZIP Code Block: PROGRAM_NAME = 'FIND_STRING_REV' (*******************************************************) (**************************************

No Tuning for Passive or Powered Speaker

Published December 29th, 2025 by Will Fraser

Question: Why are there no tuning for passive or powered speakers in dbx processors such as the Venu360 or PA2? Answer: Internal crossovers or digital signal processors, DSP, handle cabinet tuning. Passive and powered cabinets should already be tuned with internal passive crossover networks or with the DSP in powered speakers.

PCM Native Effects Bundle Installer for Mac

Published January 7th, 2026 by Will Fraser

Question: Where can I find the latest version of PCM Effects Reverb for Mac OS? Answer: The link for the download is available on the right hand side of this article, under "Downloads," then click on the link Lexicon PCM Native Effects Installer 1.2.9.zip to begin downloading the software. This is the latest version compatible up to Mac OS versio

VPX-1401 Firmware Update

Published January 8th, 2026 by Will Fraser

Question: How long does it take to firmware the VPX-1401? Answer: In the case of the VPX-1401, the firmware update can take up to 2 hours and restarts several times.

Using the VNC Client App in G5 Panels

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: G5 Panels Overview: The G5 panel comes with an App called “VNC Client". Unlike the VNC Server, which lets you access the G5 panel remotely, the VNC Client lets you access another device remotely. Thus you can see and even control another AMX G4 or G5 panel from your G5 panel, or even another device like a PC which is running its o

NX Master Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: Master Controllers NX-1200 NX-2200 NX-3200 NX-4200 Enova DVX-x2xx Enova DGX 8/16/32/64 Massio Control Pads MCP-10x Enova DGX 800/1600/3200/6400 DVXC DVX-2265/3266 SKU / FG #: FG2106-01 FG2106-02 FG2106-03 FG2106-04 FG1901-16 FG1906-07 FG1906-09 FG1906-11 FG1906-12 FG1906-13 FG1906-14 FG1906-15 FG1906-16 FG1906-

AVX-400-SP Enova Presentation Switcher Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: AVX-400-SP Enova Presentation Switcher SKU / FG #: FG1350-01 Enova Presentation Switcher Downloads: Version: v2.5 Release Date: 6/18/2013 Download Link: AVX-400-SP_v2_5.zip Information Fixed: Power status and lamp hours updates with projectors that use binary protocol. Prerequisites Recommend installing at least

Troubleshooting steps for RS232 control

Published February 4th, 2026 by Will Fraser

Brand: AMX Models: General Overview: This article will cover various techniques for troubleshooting RS-232 communication issues. Is the port sending strings? First, make sure that your code and/or hardware are sending strings. Send a string by pressing a TP button to send a command; use Open Axcess, NetLinx Diagnostics or a terminal emulator.

Apple Store Technical Support for the Apple Retail Stores-MediaBlitz

Published February 4th, 2026 by Will Fraser

Brand: AMX Overview: The information in this article applies to: Apple Store Technical Support for the Apple Retail Stores-MediaBlitz Symptoms : AMX Technical Support will occasionally get calls requesting service for the Apple retail stores. A division of AMX called Globally Managed Control Systems or GMCS supports this product. The software

Lexicon Plug-ins not Showing in DAW with Apple Silicon

Published January 16th, 2026 by Will Fraser

Question: Why can't I see my Lexicon plug-ins in my DAW when used with Apple Silicon M machine? Answer: Intel-designed plug-ins are required to run with Rosetta enabled in order to translate correctly to Apple Silicon. To run your DAW with Rosetta enabled with an Apple Silicon Mac, right-click the DAW icon in Finder, select "Get Info," and che

Enova DGX NI Master Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: Enova DGX NI Master SKU / FG #: FG1058-16 Enova DGX NI Master FG1059-32 Enova DGX NI Master Downloads: Version: v4.2.397Release Date: 01/22/2016 Download Link: SW1056_Master_v4_2_397.zip Previous Build: SW1056_Master_v4_2_396.zip Information Corrected problem with limited / no network communication following a pow

Audio Architect Missing PRX Presets

Published January 14th, 2026 by Will Fraser

Question: PRX 400 tuning presets aren't present in Audio Architect. Where can these be located? Answer: 2.55.3 or older versions of Audio Architect does not include the PRX400_2002.XTi2.Device, PRX400_4002.XTi2.Device, PRX400_6002.XTi2.Device and PRX400_TUNING.pdf files for PortablePA The missing presets can be manually added, files are found at

Alero ALR-AEC Firmware

Published February 2nd, 2026 by Will Fraser

Brands: AMX Models: Product Name: ALR-AEC-8 SKU / FG #: FG1140-08 Alero Web Conferencing Audio Mixer Downloads: Version: v.1.5.1 Release Date: 20/02/2017 Download Link: SW1140-08_ALR-AEC-8_v1_5_1.zip Previous Version: SW1140-08_ALR-AEC-8_v1_5_0.zip Please Note: A readme file exists in the firmware zip file. Information Fixes issue with unit rev

Lexicon Reverb Plugins with Mac OS and M1, M2 Compatibility

Published January 16th, 2026 by Will Fraser

Question: Are the Lexicon Reverb Plugins compatible with the latest Mac OS and M1/M2 Processors with native silicon support? Answer: Yes, as of this writing (9/27/2023) the Lexicon Reverb Plugins all work with the latest Mac OS 13 (Ventura) and will work with M1/M2 processors. However, we do not have native silicon support and Rosetta will be re

Dante D21m Card Compatibility with SMPTE2110

Published January 14th, 2026 by Will Fraser

Question: Is the Soundcraft Dante D21m card compatible with SMPTE2110? Answer: Yes, the Soundcraft Dante card supports SMPTE2110 from Dante FW version 4.2.0.28. The firmware of the card can be upgraded using the built in tool of Dante Controller, see a video here.

Using context.run in MUSE Python Code

Published January 12th, 2026 by Will Fraser

Question: What does the context.run(globals()) command do in my Python code? Answer: The context.run(globals()) command should only be run at the end of a top-level script on your MUSE controller. The purpose of the command is to keep your script alive by creating a no-op loop keeping the Mojo enviornment avaiable for other processes. In additi

SVSI N2600 compatibility with other series

Published January 8th, 2026 by Will Fraser

Question: Are the N2600 series encoders and decoders compatible with other series encoders and decoders? Answer: N2615-WP Encoder Wallplate - Not compatible with other series. N2625-WP Decoder Wallplate - Not compatible with other series. N2612S Encoder Stand-alone Box - H.264 streaming - compatible with N3000 series. N2622S Decoder Stand-alone

No Output from PA2

Published December 29th, 2025 by Will Fraser

Question: Why can’t I hear sound or see metering on my DriveRack PA2 outputs? Answer: Upon boot up the PA2 by default will mute the outputs. This is a safety measure meant to prevent loud unintentional signal from your incoming audio source. To unmute the PA2, you will need to press the individual Mute buttons underneath the Output LED meters.

Varia Default Panel Files

Published January 12th, 2026 by Will Fraser

Question: Can I receive the default touch panel files loaded on the Varia panels? Answer: You cannot receive the default touch panel file from the Varia panels. Download default touch panel files here

Configuring SVSI N-Command For LDAP

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series NControl Solutions Instructions: From the manual: Entering the information required for LDAP to function in the setting section of the server The information above can be gathered from the LDAP server (example below) Local Account After configuring the server y

Stream SVSI H.264 Video to G4 and G5 panels

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: G4 G5 Question: How do I configure streaming from an SVSI encoder to a G4/G5 panel? Answer: Configuring Button properties in TPD4 and TPD5 for SVSI streaming video In TPD draw a button In button properties, select “States", “All States" Change Video Fill to “streaming video" In the example above, we are using the multicast str

SVSI Decoder and encoder security tab explained

Published February 3rd, 2026 by Will Fraser

Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series NControl Solutions Encoder and Decoder Security Tab: Force HTTPS Connection ==> Requires HTTPS://encoder_IP_Address Enable Stream Encryption ==> Will encrypt the stream from encoder to decoder. Theses passwords must match on all units that will need t

No se puede instalar el software ZonePRO GUI Designer

Published December 29th, 2025 by Will Fraser

Pregunta: ¿Por qué mi instalación de ZonePRO GUI Designer sigue fallando en Windows 10/11? Respuesta: Se requiere Microsoft .NET Framework 3.5 para que su computadora con Windows pueda instalar el software ZonePRO GUI Designer. Esta versión de Framework ya no está activa en las computadoras más nuevas. Siga los pasos a continuación para resolve

PA2 - How to Tune a Single Speaker

Published December 29th, 2025 by Will Fraser

Question: How do I use the Auto EQ feature when using a mono out configuration? Answer: You can use the PA2 to tune a single speaker. Follow the instructions below when working with a single mono output. Connect the main cabinet to the left low output. Dial up and load Preset 40 (avoid running the system set up Wizard). Skip the Auto Level Featur

Advantages of AC Power Over Battery on the EON One MK2

Published December 22nd, 2025 by Will Fraser

Question: Is there any advantage to powering the JBL EON One MK2 with AC instead of battery? Answer: Aside from not having the run time limitation of a battery, the EON One MK2 has a higher maximum output when powered with AC. The maximum sound pressure level (SPL) the EON One MK2 can produce on battery is about 119dB. It will produce 123dB whe

AUDIO ARCHITECT 1.20.2 - Installer

Published January 21st, 2026 by Will Fraser

Installation files for Audio Architect 1.20.2 HiQnet Audio Architect™ Download: Download the Audio Architect 1.20.2 installer HERE. Release Notes New in HiQnet Audio Architect version 1.20.2:Third-party control enhancements:Object IDs in the Venue Explorer and Third-party Controller mode can be displayed in hexadecimal, decimal, numeric, or octals