AMX- N2600 Series Decoder Retains Host Play Image When Switching to a Live Stream
Escalation Article
Written by Anthony Williams
Updated at September 8th, 2026
Table of Contents
Brand:
- N2600 Series
Affected Products:
- NMX-DEC-N2622S
- NMX-DEC-N2612S
Summary:
N2600 series decoder retains host play image when switching to a live stream with valid source. Host play image is shown instead of live video.
Troubleshooting:
If experiencing host/local play image ghosting or host play remaining visible over the live stream:
Perform a stream switch on the affected decoder, or disconnect and re-plug the HDMI source cable to temporarily clear the ghosted image.
Update the encoder and decoder firmware to version v1.9.9 or later.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.
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