HARMAN Anytime Help Center

MAC One Beam Missing Pan and Tilt Adjustment

Published July 13th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC One Beam Summary: MAC One Beam fixtures may fail to correctly load saved pan and tilt calibration settings following a warm reset, resulting in a perceived loss or offset of pan/tilt adjustments out of the box. Troubleshooting: Perform a full firmware update on the fixture to v1.1.0 or later. Verify that the unit

Mac One CB Test Certificate

Published July 28th, 2026 by Anthony Williams

Brand: Martin Models: Mac One Description: CB test certification for the Mac One.

Mac One Beam CB Test Certificate

Published July 28th, 2026 by Anthony Williams

Brand: Martin Models: Mac One Beam Description: Mac One CB Test Certificate for the Mac One Beam

MAC Encore Two, Dirt on Gobos

Published July 24th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Encore Two Summary: Dirt and contamination on gobos in MAC Encore Two fixtures, resulting in dark spots in the projected output. Troubleshooting: Clean the gobos to remove surface contamination. If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

Crown CDi DriveCore 4|1200 Certificate Of Conformity

Published July 27th, 2026 by Anthony Williams

Brand: Crown Models: CDi DriveCore 4|1200 Description: Certificate of conformity

Crown DSi 8Mn CE Declaration of Conformity

Published July 31st, 2026 by Anthony Williams

Brand: Crown Models: DSi 8Mn Description: Declaration of conformity for Crown DSi 8Mn

SRX910LA-Missing Power Supply Connectors

Published July 15th, 2026 by Anthony Williams

Brand: JBL Affected Products: SRX910LA Summary: Missing power supply connectors. Troubleshooting: Verify if the power supply connector is present inside the product packaging. If the unit is missing its power supply connector, the product cannot be powered on. Action: If your shipment is missing these connectors, please contact HARMAN Service/Tech S

Mac Encore Two CB Test Certificate

Published July 28th, 2026 by Anthony Williams

Brand: Martin Models: Mac Encore Two Description: CB test certificate for the Mac Encore Two.

Crown XLC Series CE DOC

Published July 24th, 2026 by Anthony Williams

Brand: Crown Models: XLS1002 XLS1502 XLC2500 XLS2000 XLS2002 XLS2500 XLS2502 XLC2800 Description: CE Declaration of Conformity DOC for the Crown XLC Series

MAC Aura PXL Zoom Function Freezing.

Published June 17th, 2026 by Anthony Williams

Brand: Martin Affected Products: Mac Aura PXL Summary: MAC Aura PXL zoom function freezing on firmware 1.3.0 or before. Troubleshooting: If you have zoom freezing issues and you have updated to firmware 1.3.0 and still have zoom function freezing issues, then you should update to the new 1.4.0 firmware as this now has the fix of the zoom freeze issu

Crown CDi, XTi, DSi, CNi Series CB Test Certificate

Published July 27th, 2026 by Anthony Williams

Brand: Crown Models: CDi 1000, XTi 1000, XTi 1002, DSi 1000, CNi 1000 CDi 2000, XTi 2000, XTi 2002, DSi 2000, CNi 2000 CDi 4000, XTi 4000, XTi 4002, DSi 4000, CNi 4000 Description: Crown CDi, XTi, DSi, CNi CB test certificate

Spots on the Surface of the Mesh Cover

Published July 13th, 2026 by Anthony Williams

Brand: JBL Affected Products: PRX312MD Summary: Mold was reported on the mesh covers of JBL PRX312MD loudspeakers upon unboxing. Investigation found no mold or corrosion on the iron grilles; all mold was localized on the woofer paper cones, indicating a localized issue rather than a raw material defect. Based on the analysis, the most likely contr

Varia 100 Safety Data Certificate

Published June 22nd, 2026 by Anthony Williams

Brand: AMX Affected Products: Varia 100 / Varia 100N Summary: Safety data sheet for the Varia 100

Martin Companion 2.2.0 Shuts Down When Doing FW Update on a MAC AURA XB

Published July 13th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Aura XB Summary: Martin Companion Desktop version 2.2.0 application crashes/shuts down immediately when attempting to perform a firmware update via DMX on MAC Aura XB fixtures. Troubleshooting: Update the software to Companion Desktop v2.2.1 or newer, which contains the permanent bug fix. The update can be downl

ERA 700 IP - Warped Gobo Wheels

Published July 13th, 2026 by Anthony Williams

Brand: Martin Affected Products: ERA 700 Performance IP Summary: Operating the fixture at very slow gobo wheel rotation speeds can cause the gobo wheel to warp over time due to localized heat build up. The warped wheel can then physically obstruct nearby effects inside the module. Troubleshooting: Update the fixture firmware to v1.1.1 or newer via

MAC Encore Two: Error on Framing Rotation, Framing Module

Published July 24th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Encore Two Summary: Restricted framing rotation movement on MAC Encore Two fixtures, resulting in only 30-40% of full range of motion. Troubleshooting: Re-adjust the framing roller distance and reposition/move the cable loom to restore full range of motion. If the procedure above did not resolve your issue, pleas

My Varia Active Touch Button is Acting like Bounding Box

Published July 13th, 2026 by Anthony Williams

Brand: AMX Affected Products: Varia 100 Varia 80N Summary: Active Touch buttons on AMX Varia panels running firmware 2.13.16 behaved like bounding boxes, causing the entire button area to respond to touch instead of only the visible portion, which differed from expected Madero behaviour. The issue was reproduced, showing Active Touch and bounding b

MAC Aura Raven XIP CB Test Certificate

Published July 28th, 2026 by Anthony Williams

Brand: Martin Models: MAC Aura Raven XIP Description: CB Test Certificate for the MAC Aura Raven XIP.

MAC Ultra Performance, Jagged Edge of the Framing Blade

Published July 24th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Ultra Performance Summary: Jagged edge on projected framing blades and concerns regarding blade coating wear/discoloration. Troubleshooting: Clean the framing blades using the standard service procedures to remove accumulated wear debris and restore a smooth projected edge. (refer to standard framing blade cleani

MAC Encore Two - Static Gobo Wheel not Aligned Correctly

Published July 24th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Encore Two Summary: Static gobo wheel not cantered in gate on MAC Encore Two fixtures, resulting in uneven projection and shadowing. Troubleshooting: Re-adjust the static gobo wheel alignment onsite to ensure it is properly cantered in the gate. If the procedure above did not resolve your issue, please contact HA

Varia - Touch Panel Popup Page Channel Code Push Event Issue

Published July 21st, 2026 by Anthony Williams

Brand: AMX Affected Products: AMX Varia 8" Touch Panel (VARIA-80 / VARIA-80N) AMX Varia 10" Touch Panel (VARIA-100 / VARIA-100N) AMX Varia 15" Touch Panel (VARIA-150 / VARIA-150N) AMX Varia SL 5" / 8" Wall Mount Touch Panels (VARIA-SL50 / VARIA-SL80) Summary: AMX Varia Touch Panel Popup Page Channel Code Push/Release Event Failure – FW v1.11.37 1.11

DBX, ZonePRO, Certificate of Conformity

Published June 23rd, 2026 by Anthony Williams

Brand: DBX Models: ZonePro Description: Certificate of conformity

MAC Aura Raven XIP Forming Blooming Stains on the Plastic Covers

Published July 16th, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Aura Raven XIP Summary: MAC Aura Raven XIP fixtures are forming "blooming" cosmetic stains on the plastic covers out of the box. Troubleshooting: Inspect the plastic covers of the fixture upon unboxing. If the fixture exhibits blooming or oily-looking cosmetic stains on the plastic covers: Contact HARMAN Tech Sup

Tilt or Pan Intermittently Not Working After Fixture Power Up

Published May 21st, 2026 by Anthony Williams

Brand: Martin Affected Products: Mac Ultra Performance Mac Ultra Wash Summary: Either Tilt or Pan or both, intermittently not working after fixture power up, Occurs on the different fixtures each time. Troubleshooting: Update the firmware to 2.3.0 If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

EON One MK2 Firmware v5.3.1 Update Fails to Complete

Published July 16th, 2026 by Anthony Williams

Brand: JBL Affected Products: JBL EON One MK2 Summary: JBL EON One MK2 Firmware Update Fails to Complete v5.3.1. Troubleshooting: To resolve firmware update hang-ups when updating your EON One MK2: Ensure your JBL Pro Connect app is updated to version 2.3.1 (or version 2.03.01 and higher), which contains the official software fix for this issue. And

MAC Aura Raven, when fading the Aura up it is not smooth.

Published June 22nd, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Aura Raven. Summary: MAC Aura Raven, when fading the Aura up it is not smooth. Troubleshooting: Update the firmware to the new F/W, version 1.1.3 to fix the Bug issue. If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

I Can't Find the Foil Tape that is Attached to the Zoom Shield on the MAC Viper XIP?

Published May 13th, 2026 by Anthony Williams

Brand: Martin Models: MAC Viper XIP Question: I cant find the part number for the foil attached to the zoom shield on the MAC Viper XIP? Answer: The zoom shield comes as an assembly with the foil pre attached to the plate cover and there is no separate part number for the foil tape alone. Additional Information: Part number for the zoom shield co

Exterior Projection Pro Gobo Output Image is Being Blocked Partially

Published July 13th, 2026 by Anthony Williams

Brand: Martin Affected Products: Exterior Projection Pro Summary: The gobo wheel module can experience mechanical jamming or fail to rotate completely into place at low operating temperatures, causing the projected gobo image to be partially blocked or cut off. Troubleshooting: Update the fixture firmware via CN184598 (available in Martin Companion)

BSS OMNI 32e & 16e - CB Test Certificate

Published July 31st, 2026 by Anthony Williams

Brand: BSS Models: 32e 16e Description: CB test certificate for BSS OMNI 32e and 16e

CE Certificate for JBL 4281F

Published June 25th, 2026 by Anthony Williams

Brand: JBL Models: JBL 4281F Description: Certification of compliance for JBL 4281F.

AMX CC-NIRC IR Emitter Cable CE certificate

Published July 13th, 2026 by Anthony Williams

Brand: AMX Models: FG10-000 Description: CE Declaration of Conformity (DoC) certificate for the AMX CC-NIRC IR Emitter cable.

Can I Rotate The Horn on my JBL Control-29AV

Published July 15th, 2026 by Anthony Williams

Brand: JBL Models: Control-29AV Can the JBL Control-29AV be rotated in steps or degrees? The JBL Control 29AV is not rotatable in the sense of by steps or degrees, but the speaker could be mounted vertical or horizontal and as the horn is square shaped so it could be rotated by 90° and fits in the other way around. Additional Information: Ho

JBL Control 18C/T Certificate of compliance

Published June 25th, 2026 by Anthony Williams

Brand: JBL Models: CONTROL 18C/T Description: Certificate of compliance for JBL Control 18C/T.

Mac Quantum Profile Pan and Tilt Issues

Published June 17th, 2026 by Anthony Williams

Brand: Martin Models: Mac Quantum Profile Question: My Mac Quantum Profile is showing P/T ERROR but I have already changed the sensors and re-adjusted the calibrations of pan and tilt. Answer: If the sensors have been changed and no result, then this issue below could be the next cause. This is a common problem with the magnets detaching from the

Firmware Update on AMX N2612 LED Behavior

Published March 13th, 2026 by Anthony Williams

Brand: AMX Models: MX-ENC-N2612S Question: When updating the firmware on an N2612 encoder, if the LED lights remains solid (not blinking), does this mean that the update has failed? Answer: No. The update can take a considerable amount of time to complete after initial file transfer, possibly over 20 minutes, during which time the LED behavior ca

MAC One and MAC One Beam PSU

Published May 20th, 2026 by Anthony Williams

Brand: Martin Models: MAC One MAC One Beam Question: Does the MAC One and MAC One Beam have the same PSU? I cant find the MAC One Beam PSU part number or the exploded version 3d parts finder? Answer: The answer is no they do not share the same part number or PSU although they look the same, they are not. The MAC One PSU part number is - 5143294-

ELP-PAR IP Condensation on the Front Glass

Published July 14th, 2026 by Anthony Williams

Brand: Martin Affected Products: ELP-PAR IP Summary: ELP-PAR IP Out of Box Front Glass Condensation Issue Troubleshooting: If condensation is observed on the front lens out of the box, power on the fixture to allow the internal temperature to stabilize. If the condensation does not clear automatically, or if it persists during operation, please c

Where can I find the Exterior Projection range screws?

Published May 13th, 2026 by Anthony Williams

Brand: Martin Models: Exterior 500 Exterior 1000 Question: I cant find the part number for the exterior screws for the Exterior 500 or the Exterior 1000 Projection Answer: Martin currently does not offer replacement screws for the Exterior 500 and Exterior 1000 Projection Additional Information: Screws for mounting of the modules inside are avail

CDi, DSi, XTi Series CE DOC

Published July 6th, 2026 by Anthony Williams

Brand: Crown Di600Di1000, CDi2000, CDi4000, CDi6000CDi1000, CDi2000, CDi4000, CDi6000CDi1000, CDi2000, CDi4000, CDi6000 CDi1000, CDi2000, CDi4000, CDi6000 Models CDi 1000 CDi 6000 XTi 1000 XTi 1002 XTi 6000 XTi 6002 Description: CE DOC, Declaration of conformity applicable to Crown

My V-Rack is Missing Holes for the Amplifiers

Published June 17th, 2026 by Anthony Williams

Brand: Crown Models: HD4 VRACK MINUS AMPS Question: My V-Rack is missing holes for the Amplifiers, the outside wall has the proper holes drilled in, but it doesn’t go all the way through. Answer: ? If your V-Rack does not have properly drilled holes (as shown below), please contact our Service Department to request an Advanced Replacement. This i

JBL IRX ONE Master Knobs Missing

Published June 22nd, 2026 by Anthony Williams

Brand: JBL Affected Products: JBL IRX ONE Summary: If you have ordered a JBL IRX ONE and missing master Knobs then you can order them to be replaced via the pro portal. The part number is - MDL,ELEC,AMP,100-120V IRX ONE - 5143507-00

NX - series, Declaration of Conformity Certificate

Published June 23rd, 2026 by Anthony Williams

Brand: AMX Models: NX-3200 NX-2200 NX-1200 Description: Declaration of Conformity

AMX - NX3200 Series Controllers CE/ UKCA Declaration of Conformity

Published June 23rd, 2026 by Anthony Williams

Brand: AMX Models: FG2106-01 NX-1200 FG2106-02 NX-2220 FG2106-03 NX-3200 FG2106-04 NX-4200 Description: AMX NX series CE and UKCA Declaration of Conformity documents.

AMX SVSI N2000 Compliance Certificates

Published June 23rd, 2026 by Anthony Williams

Compliance Test Certification. AMX

User Guide for the ELP MANET 8f Pole Operated Yoke

Published February 27th, 2026 by Anthony Williams

Brand Martin Summary: Missing user guide for Martin ELP Manet Fresnel Escalation Ticket: TSC-00458619-ESC001 JIRA Ticket: HPSD-31296 Problem: problem installing the product and trying to get torque values Solution: Rev c of user guide with yoke installation instructions have been uploaded to Martin.com Affected Products: ELP range

Varia Panels HControl Commands

Published April 2nd, 2026 by Anthony Williams

Brand: AMX Models: Varia-SL50 Varia-SL80 Varia-80 Varia-80N Varia-100 Varia-100N Varia-150 Varia-150N Question: Why can’t I access the panel settings using the advanced settings command? Answer: This was a known issue that was corrected in firmware version 2.13.25.