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Anthony Williams
anthony.williams@harman.com
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Last Month
Where can I find the Exterior Projection range screws?
Published May 13th, 2026 by Anthony Williams
Brand: Martin Models: Exterior 500 Exterior 1000 Question: I cant find the part number for the exterior screws for the Exterior 500 or the Exterior 1000 Projection Answer: Martin currently does not offer replacement screws for the Exterior 500 and Exterior 1000 Projection Additional Information: Screws for mounting of the modules inside are avail
Tilt or Pan Intermittently Not Working After Fixture Power Up
Published May 21st, 2026 by Anthony Williams
Brand: Martin Affected Products: Mac Ultra Performance Mac Ultra Wash Summary: Either Tilt or Pan or both, intermittently not working after fixture power up, Occurs on the different fixtures each time. Troubleshooting: Update the firmware to 2.3.0 If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.
Firmware Update on AMX N2612 LED Behavior
Published March 13th, 2026 by Anthony Williams
Brand: AMX Models: MX-ENC-N2612S Question: When updating the firmware on an N2612 encoder, if the LED lights remains solid (not blinking), does this mean that the update has failed? Answer: No. The update can take a considerable amount of time to complete after initial file transfer, possibly over 20 minutes, during which time the LED behavior ca
Accessing 3D Parts finder on Companion 2.2.0
Published May 19th, 2026 by Anthony Williams
Brand: Martin Models: All Martin products Question: How do I access or use the 3d parts finder on the Martin companion 2.2.0 Answer: To access the 3d parts finder on the Martin companion you need to firstly download the free version of the solid works composer player from - https://www.solidworks.com/support/free-downloads Then go ahead and do
I Can't Find the Foil Tape that is Attached to the Zoom Shield on the MAC Viper XIP?
Published May 13th, 2026 by Anthony Williams
Brand: Martin Models: MAC Viper XIP Question: I cant find the part number for the foil attached to the zoom shield on the MAC Viper XIP? Answer: The zoom shield comes as an assembly with the foil pre attached to the plate cover and there is no separate part number for the foil tape alone. Additional Information: Part number for the zoom shield co
User Guide for the ELP MANET 8f Pole Operated Yoke
Published February 27th, 2026 by Anthony Williams
Brand Martin Summary: Missing user guide for Martin ELP Manet Fresnel Escalation Ticket: TSC-00458619-ESC001 JIRA Ticket: HPSD-31296 Problem: problem installing the product and trying to get torque values Solution: Rev c of user guide with yoke installation instructions have been uploaded to Martin.com Affected Products: ELP range
Varia Panels HControl Commands
Published April 2nd, 2026 by Anthony Williams
Brand: AMX Models: Varia-SL50 Varia-SL80 Varia-80 Varia-80N Varia-100 Varia-100N Varia-150 Varia-150N Question: Why can’t I access the panel settings using the advanced settings command? Answer: This was a known issue that was corrected in firmware version 2.13.25.
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