HARMAN Anytime Help Center

MAC Aura PXL Zoom Function Freezing.

Published June 17th, 2026 by Anthony Williams

Brand: Martin Affected Products: Mac Aura PXL Summary: MAC Aura PXL zoom function freezing on firmware 1.3.0 or before. Troubleshooting: If you have zoom freezing issues and you have updated to firmware 1.3.0 and still have zoom function freezing issues, then you should update to the new 1.4.0 firmware as this now has the fix of the zoom freeze issu

MAC Aura Raven, when fading the Aura up it is not smooth.

Published June 22nd, 2026 by Anthony Williams

Brand: Martin Affected Products: MAC Aura Raven. Summary: MAC Aura Raven, when fading the Aura up it is not smooth. Troubleshooting: Update the firmware to the new F/W, version 1.1.3 to fix the Bug issue. If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

AMX - NX3200 Series Controllers CE/ UKCA Declaration of Conformity

Published June 23rd, 2026 by Anthony Williams

Brand: AMX Models: FG2106-01 NX-1200 FG2106-02 NX-2220 FG2106-03 NX-3200 FG2106-04 NX-4200 Description: AMX NX series CE and UKCA Declaration of Conformity documents.

Varia 100 Safety Data Certificate

Published June 22nd, 2026 by Anthony Williams

Brand: AMX Affected Products: Varia 100 / Varia 100N Summary: Safety data sheet for the Varia 100

NX - series, Declaration of Conformity Certificate

Published June 23rd, 2026 by Anthony Williams

Brand: AMX Models: NX-3200 NX-2200 NX-1200 Description: Declaration of Conformity

Tilt or Pan Intermittently Not Working After Fixture Power Up

Published May 21st, 2026 by Anthony Williams

Brand: Martin Affected Products: Mac Ultra Performance Mac Ultra Wash Summary: Either Tilt or Pan or both, intermittently not working after fixture power up, Occurs on the different fixtures each time. Troubleshooting: Update the firmware to 2.3.0 If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

MAC One and MAC One Beam PSU

Published May 20th, 2026 by Anthony Williams

Brand: Martin Models: MAC One MAC One Beam Question: Does the MAC One and MAC One Beam have the same PSU? I cant find the MAC One Beam PSU part number or the exploded version 3d parts finder? Answer: The answer is no they do not share the same part number or PSU although they look the same, they are not. The MAC One PSU part number is - 5143294-

AMX SVSI N2000 Compliance Certificates

Published June 23rd, 2026 by Anthony Williams

Compliance Test Certification. AMX

I Can't Find the Foil Tape that is Attached to the Zoom Shield on the MAC Viper XIP?

Published May 13th, 2026 by Anthony Williams

Brand: Martin Models: MAC Viper XIP Question: I cant find the part number for the foil attached to the zoom shield on the MAC Viper XIP? Answer: The zoom shield comes as an assembly with the foil pre attached to the plate cover and there is no separate part number for the foil tape alone. Additional Information: Part number for the zoom shield co

JBL Control 18C/T Certificate of compliance

Published June 25th, 2026 by Anthony Williams

Brand: JBL Models: CONTROL 18C/T Description: Certificate of compliance for JBL Control 18C/T.

DBX, ZonePRO, Certificate of Conformity

Published June 23rd, 2026 by Anthony Williams

Brand: DBX Models: ZonePro Description: Certificate of conformity

CE Certificate for JBL 4281F

Published June 25th, 2026 by Anthony Williams

Brand: JBL Models: JBL 4281F Description: Certification of compliance for JBL 4281F.

My V-Rack is Missing Holes for the Amplifiers

Published June 17th, 2026 by Anthony Williams

Brand: Crown Models: HD4 VRACK MINUS AMPS Question: My V-Rack is missing holes for the Amplifiers, the outside wall has the proper holes drilled in, but it doesn’t go all the way through. Answer: ? If your V-Rack does not have properly drilled holes (as shown below), please contact our Service Department to request an Advanced Replacement. This i

Mac Quantum Profile Pan and Tilt Issues

Published June 17th, 2026 by Anthony Williams

Brand: Martin Models: Mac Quantum Profile Question: My Mac Quantum Profile is showing P/T ERROR but I have already changed the sensors and re-adjusted the calibrations of pan and tilt. Answer: If the sensors have been changed and no result, then this issue below could be the next cause. This is a common problem with the magnets detaching from the

Accessing 3D Parts finder on Companion 2.2.0

Published May 19th, 2026 by Anthony Williams

Brand: Martin Models: All Martin products Question: How do I access or use the 3d parts finder on the Martin companion 2.2.0 Answer: To access the 3d parts finder on the Martin companion you need to firstly download the free version of the solid works composer player from - https://www.solidworks.com/support/free-downloads Then go ahead and do

Firmware Update on AMX N2612 LED Behavior

Published March 13th, 2026 by Anthony Williams

Brand: AMX Models: MX-ENC-N2612S Question: When updating the firmware on an N2612 encoder, if the LED lights remains solid (not blinking), does this mean that the update has failed? Answer: No. The update can take a considerable amount of time to complete after initial file transfer, possibly over 20 minutes, during which time the LED behavior ca

Where can I find the Exterior Projection range screws?

Published May 13th, 2026 by Anthony Williams

Brand: Martin Models: Exterior 500 Exterior 1000 Question: I cant find the part number for the exterior screws for the Exterior 500 or the Exterior 1000 Projection Answer: Martin currently does not offer replacement screws for the Exterior 500 and Exterior 1000 Projection Additional Information: Screws for mounting of the modules inside are avail

JBL IRX ONE Master Knobs Missing

Published June 22nd, 2026 by Anthony Williams

Brand: JBL Affected Products: JBL IRX ONE Summary: If you have ordered a JBL IRX ONE and missing master Knobs then you can order them to be replaced via the pro portal. The part number is - MDL,ELEC,AMP,100-120V IRX ONE - 5143507-00

User Guide for the ELP MANET 8f Pole Operated Yoke

Published February 27th, 2026 by Anthony Williams

Brand Martin Summary: Missing user guide for Martin ELP Manet Fresnel Escalation Ticket: TSC-00458619-ESC001 JIRA Ticket: HPSD-31296 Problem: problem installing the product and trying to get torque values Solution: Rev c of user guide with yoke installation instructions have been uploaded to Martin.com Affected Products: ELP range

Varia Panels HControl Commands

Published April 2nd, 2026 by Anthony Williams

Brand: AMX Models: Varia-SL50 Varia-SL80 Varia-80 Varia-80N Varia-100 Varia-100N Varia-150 Varia-150N Question: Why can’t I access the panel settings using the advanced settings command? Answer: This was a known issue that was corrected in firmware version 2.13.25.