N2600 Series Decoder Freezes When Receiving HDMI Audio at 32kHz
Escalation Article
Written by Istvan Tury
Updated at June 23rd, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- NMX-ENC-N2612S
- NMX-DEC-N2622S
Summary:
N2600 Series decoders may become unresponsive when receiving a video stream containing HDMI audio sampled at 32kHz.
Troubleshooting:
Update firmware to version 1.6.6 or later.
As a temporary workaround, disable HDMI audio transmission from the source device. Note that audio will no longer be available while this workaround is in use.