Brands:

• AMX
• BSS Audio

Models:

• AVX Manager
• HControl Devices

Overview:

This article will walk you through performing a factory reset on your device using AVX Manager.

To see a video of this article, click HERE.

Procedure:

This example will show the reset procedure using an OMNI Expander, but this process is also applicable to the OMNI DSP, as well as other Harman Professional products that work with the AVX Manager software, like the Crown Comtech-D series amplifiers.

In AVX Manager, the device should already be discovered and shown in the table, like this Expander that is named “OMNI-Expander".

If your device isn't showing in AVX Manager, check out our network setup and troubleshooting video for tips on locating your device.

To the right of the status indicator, you'll find an ellipsis with some additional options.

Click the “Factory Reset" option, and a pop-up will appear asking to confirm that you want to perform the factory reset.

Click “Yes" and the factory reset process will begin.

The device was given a custom name to illustrate how the name will revert to the default if the factory reset is successful.

At the top of AVX Manager a banner will be displayed to indicate that the factory reset command was sent to the device.

The front panel of the device will indicate the factory reset progress if using an OMNI DSP or Expander.

The factory reset could take several minutes depending on the device. The device might disappear from AVX Manager while the reset is in progress. This is normal. It will also disappear if you try and scan the network again while the reset is in progress.

The device should automatically appear on its own once detected again. Notice that my Expander has appeared again with a factory default name.

After performing a factory reset, you can use this arrow next to the device's firmware version to check if any updates are available.

Once the device's status is “Running", the process is complete, and you can begin to reconfigure your device. ​