Muse HiQnet Communication Failure
Escalation Article
Written by Aarron Abbasi
Updated at July 31st, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- MU-1000
- MU-1300
- MU-2300
- MU-3300
Summary:
Muse controller with 1.3.34 firmware - after extended runtime got into a state whereby the control of BSS (or other HiQnet) devices stopped working correctly. While in a fault state, the event nodes indicate that actions were carried out but monitoring in Audio Architect no such event is passed across.
Troubleshooting:
Update Muse to version 1.3.39 or newer firmware.
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.