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MAC Aura XIP backlight did not illuminate randomly

Escalation Article


Written by Anthony Williams

Updated at October 20th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • Martin

Affected Products:

  • Mac Aura XIP

Summary:

Aura backlight sometimes randomly does not illuminate while others on the same DMX work ok,

 

Troubleshooting:

Reset the fixture and upgrade the unit to (firmware 1.1.1)  to fix the bug issue. 

If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

 

 

 

 

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

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