Anytime Help Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support
  • Guest
  • Log In
  • AKG
    Microphones Wireless Integrated Systems Automatic Mixers Headphones Discontinued Products (AKG) General AKG Inquiries Certifications (AKG) Video Manual Series (AKG)
  • AMX
    Networked A/V Distribution (AVoIP) Traditional A/V Distribution Video Signal Processing Architectural Connectivity User Interfaces Control Processing Power (AMX) Programming (AMX) Software (AMX) Discontinued Products (AMX) Video Manual Series (AMX) General AMX Inquiries Certifications (AMX)
  • BSS
    Soundweb™ Omni Soundweb™ London Soundweb™ Contrio™ Software (BSS) Discontinued Products (BSS) Video Manual Series (BSS) General BSS Inquiries Certifications (BSS)
  • Crown
    CDi DriveCore Series CDi Series Commercial Series ComTech Series DCi DriveCore Series I-Tech HD Series XLC series XLi Series XLS DriveCore 2 Series XTi 2 Series Discontinued Products (Crown) Software (Crown) General Crown Inquiries Certifications (Crown) Video Manual Series (Crown)
  • dbx
    CX Series 500 Series DriveRack Personal Monitor Control ZonePRO Zone Controllers FeedBack Suppression Microphone Preamps Dynamics Processors Crossovers Equalizers Software (dbx) Discontinued Products (dbx) General dbx Inquiries Certifications (dbx)
  • Flux::
    Immersive Processing Analysis Subscriptions General FLUX: Inquiries
  • JBL
    Cinema Sound Installed Live Portable Tour Sound Recording & Broadcast Software (JBL) Discontinued Products (JBL) Video Manual Series (JBL) General JBL Inquiries Certifications (JBL)
  • Lexicon
    Plugins Effects Processors Cinema Discontinued Products (Lexicon) Video Manual Series (Lexicon) General Lexicon Inquiries Certifications (Lexicon)
  • Martin
    Atomic ELP ERA Exterior MAC P3 VC VDO Tools Discontinued Products (Martin) General Martin Inquiries Certifications (Martin)
  • Soundcraft
    Digital Analog Connected Analog Only Discontinued Products (Soundcraft) Video Manual Series (Soundcraft) General Soundcraft Inquiries Certifications (Soundcraft)
  • General HARMAN Inquiries
    Dante
+ More
  • Home
  • Martin
  • MAC
  • MAC Aura
  • MAC Aura XIP

MAC Aura XIP Beam LED Illumination Failure With Macro Effect

Escalation Article


Written by Aarron Abbasi

Updated at July 29th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • Martin

Affected Products:

  • MAC Aura XIP

Summary:

Beam LED stops illuminating randomly on the Aura XIP with macro effect enabled. When fault condition occurs, a reboot is required to restore correct device operation.

Troubleshooting:

Update unit to version 1.3.0 or newer firmware.

Download Martin Companion Desktop

If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

 

 

 

Related Videos

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Related Articles

  • MAC Aura XIP White And Black Cover Parts
  • MAC AURA XIP Battery
  • MAC Aura XIP Pan And Tilt Sensor Adjustment
  • Mac Aura XIP - Haze / Smoke Residue on Internal Optical Components

Related Articles

  • MAC Aura XIP White And Black Cover Parts
  • MAC AURA XIP Battery
  • MAC Aura XIP Pan And Tilt Sensor Adjustment
  • Mac Aura XIP - Haze / Smoke Residue on Internal Optical Components
Copyright © HARMAN Professional. All rights reserved. Privacy Policy | Terms of Use
Expand