CE Box Static or DHCP IP Address Changes Are Not Automatically Applied
Escalation Article
Table of Contents
Brand:
- AMX
Summary:
CE Box Static or DHCP IP Address Changes Are Not Automatically Applied
Escalation Ticket:
TSC-00448070-ESC001
JIRA Ticket:
HPSD-30961
Problem:
CE boxes do not automatically apply Static/DHCP IP address changes, whether configured via the CE web pages or Manager app.
Units are not contactable at the newly configured IP address until the user manually navigates to the CE box web pages at the last-active IP address and reboots the CE box. The Manager app cannot be used to reboot the CE box because it can no longer contact the CE box at updated the IP address indicated.
Solution:
Issue resolved with new firmware 1.2.12
Affected Products:
- CE-IO4
- CE-IRS4
- CE-REL8
- CE-COM2
Table of Contents