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DGX Phantom Reboot

Escalation Article


Written by Aarron Abbasi

Updated at October 6th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • AMX

Affected Products:

  • Enova DGX 100 series

Summary:

Intermittent MCPU ("phantom") reboots may cause DXLink Fiber endpoints to lose video functionality and appear unconfigured in the DGX Web UI.

Troubleshooting:

The issue was resolved in MCPU firmware version 3.8.5.5 or later.

Download DGX 100 Series MCPU update

If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

 

 

 

 

 

 

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Related Articles

  • DGX 100 series MCPU Update

Related Articles

  • DGX 100 series MCPU Update
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