BLU-50v2 Device Discovery with MUSE and CloudworX
Escalation Article
Written by Aarron Abbasi
Updated at September 1st, 2026
Table of Contents
Brand:
- AMX
- BSS
Affected Products:
- MU-1000
- MU-1300
- MU-2300
- MU-3300
- BLU-50v2
Summary:
Unable to control BLU-50v2 devices from MUSE controllers as they are not being discovered by the MUSE controller or CloudworX software. Other BSS devices such as BLU-100 are unaffected and can be discovered, as expected.
Troubleshooting:
Update MUSE device firmware to version 1.2.65 or newer.
Update to Manager software version 1.03.205 or newer.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.