Question:

How do I access and use the system recovery menu of a G5 panel?

Answer:

1. Power up the panel while holding the Sleep/Settings button.
2. Release the button 3 seconds after seeing the AMX boot logo, and wait a few seconds for recovery mode to begin.
3. A text screen titled “AMX System Recovery” is displayed, presenting the following options:
   • Reboot Device
   • Factory Data Reset
   • Revert to Factory Firmware
   • Install Firmware from USBs
4. Navigate the menu options by pressing the Sleep/Settings button.
5. To select an item, press and hold the Sleep/Settings button for 2 seconds then let go. 
   • Alternatively, if the panel has a USB keyboard plugged in at boot, use the Up/Down arrows and Enter key to navigate the menus.

• Select Reboot Device to reboot the panel.
• Select Factory Data Reset and then select Yes on the confirmation window to erase all of the user data (settings, application data, user pages) on the panel.
• Select Revert to Factory Firmware and then select Yes on the confirmation window for the system to extract the factory firmware (this can take a minute) and then automatically initiate a firmware upgrade as usual.
• Select Install Firmware from USB for a new menu to come up, where the user can navigate the files on the USB drive.
  • Selecting the “../” entry will take the user back to the previous directory. Entries with a trailing “/” on the name are directories, and selecting a directory will bring up a new menu with the contents of that directory shown.  All other entries will be “.kit” files. Selecting a KIT file and selecting Yes on the confirmation screen will extract the firmware (this can take minute) and then automatically initiate a firmware upgrade as usual.