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DGX Phantom Reboot

Escalation Article


Written by Aarron Abbasi

Updated at October 1st, 2026

Table of Contents

Brand: Summary: Escalation Ticket: JIRA Ticket: Problem: Solution: Affected Products:

Brand:

  • AMX

Summary:

DGX phantom reboot causes DXFP endpoints to lose video and not show on WebGui.

Escalation Ticket:

TSC-00455880-ESC001

JIRA Ticket:

HPSD-31321

Problem:

DGX systems are experiencing intermittent, (“phantom”) MCPU reboots. After the reboot, DXLink Fiber endpoints appear online but do not pass video and show as unconfigured in the Web UI.

Solution:

Issue resolved in version 3.8.5.5 MCPU update or newer.

Download DGX 100 Series MCPU update

Affected Products:

  • Enova DGX 100 series

 

 

Related Videos

mcpu mcpu reboot amx partner

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Table of Contents

Brand: Summary: Escalation Ticket: JIRA Ticket: Problem: Solution: Affected Products:

Related Articles

  • DGX 100 series MCPU Update

Related Articles

  • DGX 100 series MCPU Update
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