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RMS 4.8.x Unable to start with IIS Integration enabled

Technical Support Guide

Written by Peter Stauber

Updated at February 13th, 2026

Table of Contents

Brand: Models: ​RMS 4.8.x Unable to start with IIS Integration enabled Applicable to RMS 4.8.0 - 4.8.4 Problem: Solution: Heading 1: [eg. Key points, Features, Prerequisites] Heading 2: [eg. Instructions, Procedure, Description] Heading 3: [eg. Final Thoughts, Pro-Tips]

Brand:

  • AMX

Models:

  • Resource Management Suite (RMS)

​RMS 4.8.x Unable to start with IIS Integration enabled

Applicable to RMS 4.8.0 - 4.8.4

With Tomcat v9.0.43 or later, the AJP 1.3 connector has an option 'secretRequired="true"' which is enabled by default. When IIS is enabled for RMS, this option causes a conflict which prevents the RMS webpages from loading.

Problem:

To confirm, by checking the STDError log, you would see an error 'Caused by: java.lang.IllegalArgumentException: The AJP Connector is configured with secretRequired="true" but the secret attribute is either null or "". This combination is not valid.'

Solution:

To work around this issue, it's possible to make the following amendment to the AJP connector in the server.xml and worker.properties files for Tomcat and RMS.

server.xml file of Tomcat:

<Connector port="8009" protocol="AJP/1.3" redirectPort="8443"
Executor="tomcatThreadPool" tomcatAuthentication="false" secret="<MATCHING CUSTOM PASSWORD>"/>

worker.properties file of 'isapi-redirect-rms-api' and 'isapi-redirect-rms-ui':

worker.worker1.secret=<MATCHING CUSTOM PASSWORD>
 


Heading 1: [eg. Key points, Features, Prerequisites]

  • [Use bullet points and]
  • [indented text to highlight]
  • [items for better clarity]

 


Heading 2: [eg. Instructions, Procedure, Description]

  1. [Use numbered lists]
  2. [for instructions or]
  3. [processes]

 


Heading 3: [eg. Final Thoughts, Pro-Tips]

[Add any additional info here]

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Table of Contents

Brand: Models: ​RMS 4.8.x Unable to start with IIS Integration enabled Applicable to RMS 4.8.0 - 4.8.4 Problem: Solution: Heading 1: [eg. Key points, Features, Prerequisites] Heading 2: [eg. Instructions, Procedure, Description] Heading 3: [eg. Final Thoughts, Pro-Tips]

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  • How to Setup IIS & Remotely Load Firmware to the AcendoBook
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