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  • N2400 4K Series

SVSi N2400 Series Does Not Subscribe to Audio Stream When Muted

Escalation Article

Written by Andras Bagoly

Updated at July 16th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • AMX

Affected Products:

  • NMX-ENC-2412A
  • NMX-DEC-2422A
  • NMX-DEC-2424A

Summary:

When the decoder is muted and the decoder is subscribed to a different stream, the decoder will not subscribe to the new audio stream.

Troubleshooting:

This issue was resolved in FW v1.5.380 - or newer.

N2400 SVSI Hotfix Firmware Updater

 

 

 

Related Videos

mute audio

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Related Articles

  • Factory Restore SVSI Window Processor
  • N2400 Troubleshooting Screen Colors
  • SVSI n2322 and n2132 Display does not Support Restricted Content Error
  • Configure HDR on 2400 series encoders and decoders
  • Getting to Know the 4K Series

Related Articles

  • Factory Restore SVSI Window Processor
  • N2400 Troubleshooting Screen Colors
  • SVSI n2322 and n2132 Display does not Support Restricted Content Error
  • Configure HDR on 2400 series encoders and decoders
  • Getting to Know the 4K Series
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