HARMAN Anytime Help Center

N3300 Purple Screen with HDMI Input Connected

Published June 22nd, 2026 by Andras Bagoly

Brand: AMX Affected Products: N3300 series Summary: N3300 series outputting a purple screen with HDMI input connected without video or PC display sleep. Troubleshooting: This issue was fixed in FW v1.5.5. and newer. N3300 Firmware Update

OMNI Dynamic Keypad - CE DoC and Test Certificate

Published July 20th, 2026 by Andras Bagoly

Brand: BSS Models: OMNI-KP-V OMNI-KP-6B OMNI-KP-6BV OMNI-KP-8BV OMNI-KP-T6BV OMNI-KP-T8BV Description: The documents can be found below.

MUSE Connection Loss - Offline Handling

Published July 21st, 2026 by Andras Bagoly

Brand: AMX Affected Products: MU-1300 Summary: System running Python script via the MUSE plugin. Interrupting the TCP connection (e.g. by disconnecting ethernet cable) to the controller while it is attached to an active program and reconnecting the device to the network causes the thread calling context.log to be blocked from sending messages to th

PR-0808 Unable to Change Admin Password

Published July 17th, 2026 by Andras Bagoly

Brand: AMX Affected Products: PR-0808, 8X8 4K60 HDMI SWITCHER Summary: Unable to change administrator password with firmware v2.22 or v2.23 loaded on PR Series Switcher. Troubleshooting: This issue was resolved with new firmware v2.24. Can be found here: PR Series Switcher Firmware

MU-1300 Not functioning if Booted Before HiQnet Devices

Published July 2nd, 2026 by Andras Bagoly

Brand: AMX Affected Products: MU-1300 Summary: In a system that uses Muse, Soundweb London, and Varia, the system will stop working if the devices are restarted and Muse finishes starting up before the Soundweb London devices. To work correctly after being powered on, the Soundweb London devices must finish starting up before Muse. If Muse starts

Swivel Brackets Intellivox

Published June 2nd, 2026 by Andras Bagoly

Brand: JBL Affected Products: IVX-806608 Summary: Intellivox speaker bracket welds failing at installs. Initially appears to be installation error. Troubleshooting: Bracket mounting surfaces should be flat, aligned on the same vertical plane, and correctly spaced to avoid bolts pulling the assembly into alignment, which could introduce locked-in to

MUSE Controller Script Issues

Published June 18th, 2026 by Andras Bagoly

Brand: AMX Affected Products: MUSE Automator Summary: Encounter issues with other programs connected to the same device, when restarting a script on the MUSE controller. Troubleshooting: This was fixed in firmware v1.4.101 (or newer) MUSE MU-XXXX Hotfix Firmware

MUSE Incorrect File Handling in Upload Package

Published July 21st, 2026 by Andras Bagoly

Brand: AMX Affected Products: MU-1000 MU-1300 MU-2300 MU-3300 Summary: MUSE is including files and folders that should be excluded from uploads, such as hidden items like .git, even though the .uploadignore file contains wildcard rules (for example, .*) that are meant to ignore them. The expected behavior is for these rules to prevent such files fro

DMS300 Vocal Set And Instrument Set EN Test Reports

Published June 16th, 2026 by Andras Bagoly

Brand: AKG Affected Products: DMS300 Vocal Set AKG DMS300 Instrument Set Summary: Cannot locate certification which covers EN 62368, EN 55032, EN 55035 Troubleshooting: Escalated to Product Compliance Team, to provide documentation that shows compliance with EN 62368, EN 55032, EN 55035 https://static.helpjuice.com/helpjuice_production/uploads/upl

ABF 260 Main Board Part Number

Published May 12th, 2026 by Andras Bagoly

Brand: JBL Models: AXYS ABF 260 Question: What is the part number for the ABF 260 main board? Answer: The current PCBA part number is 5138987-00 - ABF 260 Filterboard Assembly without EQ.What is usually ordered is the above module with the transformer: 970910310 - Transformer Assembly for ABF 260 Horn PA6 Mode

NMX-DEC-N2322 & NMX-DEC-N2312 CE Declaration of Conformity

Published July 1st, 2026 by Andras Bagoly

Brand: AMX Models: NMX-DEC-N2322 (SKU: FGN2322-SA) NMX-DEC-N2312 (SKU: FGN2312-SA) NMX-ENC-N2312 (SKU: FGN2312-SA) NMX-ENC-N2312-C (SKU: FGN2312-CD) Description: The declaration of conformity can be found here:

Ui24 Audio Passing in Cascade with Mixed Firmware

Published June 23rd, 2026 by Andras Bagoly

Brand: Soundcraft Affected Products: Ui24R Summary: Unable to pass audio in cascade between Ui24 FW v3.3 and v3.4. Troubleshooting: Firmware will not allow cascade mode to pass audio correctly on mismatched firmware. Make sure that both units are on the same FW version.

CHM99 Capsule Part Number

Published June 12th, 2026 by Andras Bagoly

Brand: AKG Models: CHM99 Question: What is the capsule part number for CHM99? Answer: The PN for the capsule is 0025E00470 - AUD,MIC,GOERTEK,B9750UL472-103

MAC One LDTW Error Message

Published April 22nd, 2026 by Andras Bagoly

Brand: Martin Models: MAC One Question: What does the LDTW error message mean? Answer: “‘LDTW" (LED Driver Temp High) indicates a temperature warning for the LED driver. The fixture operates normally, and the warning clears once the temperature returns to the normal operating range. Additional Information: If the fixture is not expected to be hot

Control 50S/T Wall Bracket Part Number

Published June 19th, 2026 by Andras Bagoly

Brand: JBL Models: Control 50S/T Control 50S/T-WH Question: What is the wall bracket part number for Control 50S/T? Answer: Black version: PN 444013-001 - WALL BRACKET, CONTROL 50S/T (BLACK), for Control 50S/T White version: PN 444013-002 - WALL BRACKET, CONTROL 50S/T (WHITE), for Control 50S/T-WH Additional Information: Note These can be ordered

Snap Change of the MAC Aura Raven XIP Backlight is Unsmooth

Published June 18th, 2026 by Andras Bagoly

Brand: Martin Affected Products: MAC Aura Raven XIP Summary: During snap change, dimmer on backlight will have several steps to go from zero to 100%. For example: 30%, 60%, 80% then 100%. Not in smooth transition. Troubleshooting: This behavior was fixed in firmware version 1.0.2. Please update the fixture to firmware 1.0.2 or later. We recommend a

Enova DVX-3150HD-SP Power Supply

Published June 17th, 2026 by Andras Bagoly

Brand: AMX Models: DVX-3150HD-SP Question: What is the power supply part number for DVX-3150HD-SP? Answer: The part number AMX24-0091 is the main PSU for the DVX-3150HD-SP. Additional Information: Note: The PN 24-0132-SA is used as the internal main PSU for the NX4200. The PN 24-0106 is the POE PSU, which is good for both DVX-x2xx and the NX4200.

N3510 Preset Saving Fails on Website

Published June 22nd, 2026 by Andras Bagoly

Brand: AMX Affected Products: NMX-WP-N3510 (SKU FGN3510) Summary: When trying to save presets on webpage of N3510, the user receives an error: ‘Not a valid WP presets file’ Troubleshooting: This issue was fixed in FW v1.2.22. or newer firmware. SVSi N3510 Firmware

SVSi N2400 Series Does Not Subscribe to Audio Stream When Muted

Published July 2nd, 2026 by Andras Bagoly

Brand: AMX Affected Products: NMX-ENC-2412A NMX-DEC-2422A NMX-DEC-2424A Summary: When the decoder is muted and the decoder is subscribed to a different stream, the decoder will not subscribe to the new audio stream. Troubleshooting: This issue was resolved in FW v1.5.380 - or newer. N2400 SVSI Hotfix Firmware Updater

K702 Headband Part Number

Published June 12th, 2026 by Andras Bagoly

Brand: AKG Models: K702 Question: What is the headband part number for the K702 headphone? Answer: PN 2458M98070 - HEADBAND ASSY,K702ANNIV,SERVICEGROUP Note This is for the K702 65th Anniversary (PN 2458Z00130) but it is the same headphone.

Notepad-12FX CE DoC

Published June 25th, 2026 by Andras Bagoly

Brand: Soundcraft Models: Notepad-12FX Description: Provide CE DoC for Soundcraft Notepad-12FX

N2600 Reverts to Default Multicast IP Address

Published June 22nd, 2026 by Andras Bagoly

Brand: AMX Affected Products: AMX-N26E001 (NMX-ENC-N2612S) Summary: After reboot, the N2600 series encoder reverts to the default multicast IP address for H.26x Stream Troubleshooting: This isse was fixed in resolved in FW v2.0.1 or newer. N-Series N26x2S Video Encoder/Decoder Firmware

Phoenix 3.5 mm Connector Part Number

Published June 18th, 2026 by Andras Bagoly

Brand: AMX Models: NX-XXXX Integrated Controllers Modero G5 panels MXD and MXT panels Question: What is the part number for the 3.5 mm phoenix socket connector with retaining screwholes? Answer: 41-0002-SA - CONN,PHOENIX2,F,CM,3.5MM,GRN,MSCR LK FLG

Using Metreau Keypads with MUSE

Published July 21st, 2026 by Andras Bagoly

Brand: AMX Models: MU-Series Controllers MET-7E MET-6NE MET-13E Overview: The AMX Metreau keypads can be used with MUSE controllers, but the setup can differ from a Touchpanel. Guide: The Metreau (MET) keypads do not have “listen” mode, and their default connection mode, NDP, is not supported by MUSE. It is not possible to add it by using com.amx

DAM GN Series Shock Mount

Published June 12th, 2026 by Andras Bagoly

Brand: AKG Models: GN15 Question: What is the shock mount part number(s) for DAM GN series microphones? Answer: H500 shock mount for GN 15 E, GN 30 E, and GN 50 E Installation Modules (see fig. 14). 6000H01900 - H500 SHOCKMOUNT SUSPENSION H600 + A608 shock mount for all Installation Modules except HM 1000 (see figs. 15 and 16.) 2426X00030 - H600

EPM Mixing Console AUX Pot and Knob Part Numbers

Published April 1st, 2026 by Andras Bagoly

Brand: Soundcraft Models: EPM6 EPM8 EPM12 Question: What are the part numbers for the EPM Mixing Console AUX pot and knob? Answer: Green AUX pot knob: KA0454 - KNOB 10MM DK\GRY BODY GRN TOPAUX pot: DM10035 - POT 20KK DUAL 12MM TA

Pixmove (Vdesigner) software

Published April 9th, 2026 by Andras Bagoly

Brand: Martin Models: Colorfox VX01 Question: What is the Pixmove software installer download location? Answer: The ColorFox used a 3rd party software (Pixmove - later named Vdesigner) for configuration. You can find the software here: http://www.lightdataserver.com/software/Martin%20Professional/Download.htm

ELP PAR Filter Frame Type

Published April 16th, 2026 by Andras Bagoly

Brand: Martin Models: ELP PAR Question: What type of filter frame does ELP PAR use? Answer: Filter mount: PAR 46 – 191 x 191 mm (7.5 x 7.5 in.) Additional Information: Helpjuice Info Callout Title This is not available as a spare part, it can be purchased online, from third party sources.

Control 88M Mode Selector Switch

Published April 13th, 2026 by Andras Bagoly

Brand: JBL Models: Control 88M Question: What is the part number of the Control 88M mode selector switch? Answer: The mode selector is part of the transformer assembly, the part number is 5076482. The whole transformer will need to be replaced. The switch cannot be purchased individually. Additional Information:

AXYS PB800 Power Supply Part Number

Published April 27th, 2026 by Andras Bagoly

Brand: JBL Models: Intellivox PB800 Question: What is the part number for the power supply of the AXYS PB800 SKU Answer: The correct part number is 970081978 - Ps-1100 Switched Mode Power Supply 55 V Additional Information: PB800 part number: TUN-590804