Martin Companion 2.2.0 Shuts Down When Doing FW Update on a MAC AURA XB
Escalation Article
Table of Contents
Brand:
- Martin
Affected Products:
- MAC Aura XB
Summary:
Martin Companion Desktop version 2.2.0 application crashes/shuts down immediately when attempting to perform a firmware update via DMX on MAC Aura XB fixtures.
Troubleshooting:
Update the software to Companion Desktop v2.2.1 or newer, which contains the permanent bug fix.
The update can be downloaded directly from the official Martin website:
https://www.martin.com/en/softwares/companion-desktop-windows-v2-2-1-windows
Alternatively, as a temporary workaround, completely uninstall version 2.2.0 and roll back to the stable legacy version v2.1.4.
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.
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