EON ONE Compact: Intermittent Audio or Poor Bluetooth Quality on Android Multi-Speaker Setup
Escalation Article
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Brand:
- JBL
Affected Products:
- EON ONE COMPACT
Summary:
- Eon One Compact – Intermittent Audio / BT connectivity. Streaming music over Bluetooth from an Android device to 2 or more Compact units simultaneously results in poor or choppy audio quality.
Troubleshooting:
If experiencing poor or choppy audio quality when streaming over Bluetooth, check the following conditions:
-
Isolate the stream: Streaming from an Android device to a single unit functions as intended.
-
Check the source OS: Apple iOS devices work perfectly with up to the maximum 4 units.
- Identify Android Multi-Speaker limitations: Connecting an Android device (tested on Android v9) to 2 or more Compact units simultaneously triggers the issue.
Temporary Workaround: Use only 1 Compact unit, or switch the streaming source to an Apple iOS device.
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.
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