HARMAN Anytime Help Center

Replacement Part for Rear Panel Neutrik Female XLR Socket

Published April 30th, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Si Expression (1, 2, and 3) Si Compact Si Performer Mini Stagebox (16R and 32R) MH3 Vi6 Question: The technical manual for the Si Expression 3 lists the rear panel Neutrik female XLR socket as part number C054.212207 , but this number is no longer showing as valid. Is there a replacement part number for this socket? Answ

Ordering Internal Wire Sets for Exterior Wash Pro Series

Published April 22nd, 2026 by Daniel Fabriczy

Brand: Martin Models: Exterior Wash Pro CTC (S, M, L, XL) Exterior Wash Pro Quad (S, M, L, XL) Question: Is it possible to order internal wires or a complete wire set for the Exterior Wash Pro series fixtures? Answer: Yes, internal wire sets are available for purchase. You can order the specific kit required for your fixture size and variant usi

D224E Availability and Spare Parts

Published April 20th, 2026 by Daniel Fabriczy

Brand: AKG Models: D224E Question: Is it still possible to purchase replacement capsules or the complete microphone system for the AKG D224E? Answer: The AKG D224E and its replacement capsules are discontinued . We no longer carry stock or provide official parts for this system, and it is no longer supported. Additional Information: Second-Hand

Jetpack JPK-1300: Display Power On Command Delay Extension Feature Request

Published July 8th, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: Collaboration Systems, Jetpack Series (JPK-1300 / JPK-1300-UA) Summary: A feature request was submitted by an integrator to extend the maximum timing parameter between serial/control power commands on the Jetpack JPK-1300 platform. In historical firmware configurations, the delay setting between "Command 1" and "Comman

EON Series: Pass Thru Pre/Post Toggling Issues via JBL Pro Connect App

Published July 1st, 2026 by Daniel Fabriczy

Brand: JBL Affected Products: EON710 EON700 Series Columns / Speakers Summary: A firmware defect has been identified in the JBL EON710 where toggling between "Pre" and "Post" settings for the mix out via the JBL Pro Connect App has no actual effect. The speaker's Pass Thru output remains structurally locked in the "Post" configuration. When opera

C747 Electrode Assembly Replacement

Published May 13th, 2026 by Daniel Fabriczy

Brand: AKG Models: C747 C747 grey C747 V11 Question: Can the internal electrode and damper for the C 747 be purchased as individual spare parts? Answer: No, the electrode and damper are no longer available as separate items. For all current service requirements across all three model variants, the electrode is now exclusively supplied as a comp

CloudworX Manager: Unable to Start Application (Port 32000 Conflict)

Published July 6th, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: CloudworX Manager Desktop (v1.03.0.205) Summary: When attempting to launch CloudworX Manager Desktop for the first time, the application fails to open and displays a critical error message: "Unable to Start Application. There was an error starting dependent services. The Cloudworx application will now quit." Even aft

Discontinuation and Replacement of Si Compact Line Output PCB (A522.010414)

Published May 22nd, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Si Compact Mixers (Si Compact 16, Si Compact 24, Si Compact 32) Question: What is the replacement part number for the discontinued Si Compact line output assembly A522.010414? Answer: The original part number A522.010414 has been discontinued and is replaced by a new part number. When ordering the replacement Line Output

Extended Image Load Times on N2410 Windowing Processors

Published July 1st, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: [NMX-WP-2410 (N2410 Windowing Processor) Summary: An issue has been identified with the N2410 Windowing Processor where custom slot images or background graphic selections can take an exceptionally long time to process, load, and display. Users may observe that these images require upwards of 20 to 60 minutes to displa

What are the differences between the Drum Set Session I, Concert I, and Premium microphone bundles?

Published May 26th, 2026 by Daniel Fabriczy

Brand: AKG Models: Drum Set Session I Drum Set Concert I Drum Set Premium Question: What are the main differences between the AKG Drum Set Session I, Concert I, and Premium microphone bundles? Answer: AKG offers three pre-configured drum microphone kits tailored for different applications, budgets, and environments: 1. Drum Set Session I (Entr

Vi Series: Startup Failures on Consoles with 2024 MCU Modules

Published June 18th, 2026 by Daniel Fabriczy

Brand: Soundcraft Affected Products: Vi2000 Vi3000 Summary: Soundcraft Vi Series consoles manufactured in 2024 that utilize a newly implemented Master Control Unit (MCU) module can experience severe startup stability and power-on failures. Units exhibit an unstable boot sequence or fail to complete the boot cycle entirely. Investigation revealed t

Replacement Part Numbers for MDLP-PCB

Published May 8th, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Viper Performance Question: What are the specific part numbers for the MDLP-PCBs required to resolve EFTC (Effect PCB temp cut off error) and EFTE (Effect PCB temp sensor error) errors? Answer: When standard maintenance fails to resolve EFTC (Effect PCB temp cut off error) and EFTE (Effect PCB temp sensor error) errors,

N2600 Series: Debug Log Download Failure

Published July 2nd, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: N2600 4K Series (specifically N2612S) Summary: An issue was identified where users were unable to download encoder or decoder debug logs when running firmware version v1.7.7 . When attempting to initiate the log extraction via the device's web browser interface, the debug process would start running for a brief moment

PT40 Mini — Replacement Battery Door Availability and SKU

Published May 22nd, 2026 by Daniel Fabriczy

Brand: AKG Models: PT40 Mini WMS40 Mini Series Question: If I lost the battery cover for my PT40 Mini bodypack, is a replacement available to order, and what is the part number? Answer: Yes, the replacement battery cover is available as an orderable spare part. The official part number (SKU) you need is: 5046953 — (ENCL, CVR, BATTERY COVER) To c

Replacement Screws for Amp Module - 3 Series

Published May 11th, 2026 by Daniel Fabriczy

Brand: JBL Professional Models: 3 Series (MkI & MkII) LSR305 LSR308 LSR310S Question: What is the part number for the screws that hold the amplifier module in place? I cannot find them in the SBOM. Answer: Unfortunately, the screw is not an orderable part and has no designated part number within the Service Bill of Materials (SBOM). If the s

V20 LF Speaker Repair: 2261H Dust Cap and Recone Kit SKUs

Published April 29th, 2026 by Daniel Fabriczy

Brand: JBL Models: VTX V20 2261H (Low Frequency Transducer) Question: What is the correct SKU or part number for the 2261H dust cap (dome) and the full recone kit? Answer: To properly service the 2261H driver used in the VTX V20 system, please use the following official part numbers: Dust Cap (Dome): P/N 31385-08 (D/DOME) Full Recone Kit: P/N C8R

EON 700 Series Handle and Rear Housing Guide

Published May 13th, 2026 by Daniel Fabriczy

Brand: JBL Professional Models: EON710 EON712 EON715 EON718S Question: How do I replace the top or side handles on my EON 700 series speaker, and what are the correct part numbers? Answer: The replacement process for handles in the EON 700 series varies significantly by model. While some use standalone hardware, others require replacing the en

EON ONE Compact: Intermittent Audio or Poor Bluetooth Quality on Android Multi-Speaker Setup

Published June 1st, 2026 by Daniel Fabriczy

Brand: JBL Affected Products: EON ONE COMPACT Summary: Eon One Compact – Intermittent Audio / BT connectivity. Streaming music over Bluetooth from an Android device to 2 or more Compact units simultaneously results in poor or choppy audio quality. Troubleshooting: If experiencing poor or choppy audio quality when streaming over Bluetooth, check the

7 Series: Intermittent Boot Issues and Failed Startup

Published June 10th, 2026 by Daniel Fabriczy

Brand: JBL Affected Products: LSR705P 705P/230 705P 705P-CH LSR708P 708P/230 708P 708P-CH Summary: JBL 7 Series studio monitors experience a frequent hardware fault where the unit fails to boot fully or boots intermittently. The LCD screen remains frozen, displaying only the model number (e.g., "JBL 7-Series" and either "708p" or "705P"). T

Replacement for Discontinued Soundcraft Touch Panel A947.007020

Published May 6th, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Vi1000 Vi2000 Vi3000 Vi5000 Vi7000 Legacy Models: Vi2, Vi4, and Vi6 Question: The touch panel part number A947.007020 (TOUCH PANEL 32 x 12 SEG) has been discontinued. Is there a compatible replacement part available for repair? Answer: Yes, a direct replacement for the discontinued part is available. The original part

SI Series Yellow Marking Troubleshooting

Published April 7th, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: SI Impact Digital Mixing Console Overview: Unable to save files / shows. Yellow warning symbol displayed next to Default Show. Description: When a yellow warning symbol appears next to the Default Show on a Soundcraft SI Impact console, the system is indicating that it cannot properly access or write to its internal storage

N2600 Series: H.26x Multicast Octet Customization Feature Request

Published July 6th, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: SVSI N2600 4K Series Summary: A feature request was submitted by an integrator to expand the multicast configuration options for the N2600 series hardware platform. In historical firmware configurations, users were restricted when defining network stream parameters, only possessing the ability to modify the final two o

NetLinx NX Controllers: Adding ED25519 SSH Key Support for SFTP and Extron NAVigator Compatibility

Published June 2nd, 2026 by Daniel Fabriczy

Brand: AMX Affected Products: FG2106-02 NX-2200 (NX-Series Controllers) Summary: In older NetLinx firmware versions (such as v1.8.159), connecting to or controlling external devices like the Extron NAVigator via SFTP failed due to a lack of support for modern SSH key algorithms like ssh-ed25519. An update was required to introduce ED25519 SSH key c

CBL Series: Cosmetic & Hardware Replacement Parts Guide

Published May 27th, 2026 by Daniel Fabriczy

Brand: AKG Models: CBL201B / CBL301B (Black Finish) CBL201S / CBL301S (Silver/Gray Finish) Question: What are the replacement part numbers for the exterior grille, cosmetic plugs, and high-wear hardware on the CBL series microphones if they get damaged or lost? Answer: Conference room table microphones are highly susceptible to cosmetic wear, l

All Weather (AW) Series: Back Plate Alignment and Cabinet Mounting Issues (AW295, AW526, AW566)

Published June 3rd, 2026 by Daniel Fabriczy

Brand: JBL Affected Products: AW Series All Weather Loudspeakers (specifically AW295, AW526, and AW566) Summary: A manufacturing quality issue has been identified across certain JBL All Weather (AW) series loudspeaker models. Due to structural misalignment, installers are unable to properly fit and mount the input back plate securely into the loud

Replacement Fan Availability for Si Performer Series

Published April 21st, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Si Performer 1 Si Performer 2 Si Performer 3 Question: Is the replacement cooling fan (Part Number: 5026882 ) or the integrated fan/wireform assembly still available for purchase for the Si Performer series consoles? Answer: While part number 5026882 remains the correct identifier for this component, it has reached its e

Replacement Carrying Case and Foam Inserts for a C414 XLS/ST (3059X00050)

Published May 18th, 2026 by Daniel Fabriczy

Brand: AKG Models: C414 XLS/ST (Product Number: 3059X00050) Question: What are the replacement part numbers for the AKG C414 XLS/ST matching stereo pair carrying case and internal foam inserts? Answer: If the original hardshell carrying case for the C414 XLS/ST stereo pair is lost or damaged, the replacement case and its corresponding internal pr

Mac Aura XIP - Haze / Smoke Residue on Internal Optical Components

Published April 1st, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Aura XIP Symptoms: Oily or hazy film visible on internal lenses or diffusion elements. Rainbow-like or circular residue patterns on optical surfaces. Reduced output clarity or increased cleaning requirements. Issue appearing after use of haze or smoke effects. Cause: MAC Aura XIP fixtures are designed with an IP54-rated enc

Power Supply Unit for Enova DGX 800 and 1600

Published April 8th, 2026 by Daniel Fabriczy

Brand: AMX Models: Enova DGX 800 (DGX800-ENC) Enova DGX 1600 (DGX1600-ENC) Question: What are the part numbers for the Power Supply Unit (PSU) and Extender Board for the Enova DGX 800 and 1600? Answer: The following spare parts are used for the maintenance of the Enova DGX 800 and 1600 series: Power Supply Unit SKU: 24-0098-SA Extender Board SKU:

What is the SKU for the Signature 12 limiter switch?

Published April 7th, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Signature 12 Signature 12 MTK Question: What is the SKU for the Signature 12 limiter switch? Answer: The limiter switch is not available as an individual spare part and does not appear as a unique SKU in the Bill of Materials (BOM) or service manual. To resolve issues with this component, a board-level repair is required

MAC Aura XIP UI Front Panel Replacement

Published April 9th, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Aura XIP Question: Does the replacement UI front panel (PN: 5134300-00) come with the necessary sealing gasket? Answer: No. When ordering the replacement UI Front Panel (PN: 5134300-00), the gasket is not included. To maintain the fixture's IP54 ingress protection rating, it is advised to order the gasket as a separate l

C414 XLII Housing Part Number Update

Published April 27th, 2026 by Daniel Fabriczy

Brand: AKG Models: C414 XLII Question: What is the current part number for the C414 lower housing? Answer: The correct and current part number for the C414 lower housing is 3059Z10220 ( LOWER PART C414 ). Additional Information: Legacy Reference: This part number has been changed and updated from 3059Z10200.

Screw Part Number for MAC One Yoke Covers

Published April 22nd, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC One Question: What is the part number for the screws used in the yoke covers on the Martin MAC One? Answer: The required SKU for the screws used in the MAC One yoke covers is 5135836-00 . Detailed Specifications: Description: FSTNR, DELTA PT 3x12 FLH TORX ZNI BLACK Type: Delta PT (specifically designed for high-performan

Compatibility Differences Between Main Board Revisions 5066577-01 and 5066577-02

Published April 27th, 2026 by Daniel Fabriczy

Brand: Soundcraft Models: Mini stagebox 16 Question: What are the differences between the 5066577-01 and 5066577-02 boards, and are they interchangeable? Answer: The short answer is yes, they are technically interchangeable , but with important caveats regarding hardware stability. While the older -01 revision (circa 2018) will run the same softw

MAC Encore Two: Gobo Holder and Retaining Ring Part Numbers

Published April 16th, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Encore Two Question: What are the part numbers for the gobo holder and the retaining ring for the MAC Encore Two? Answer: To maintain or replace the gobo assemblies in the MAC Encore Two, please use the following part numbers: Gobo Holder: 5139147-00X (Gobo Adaptor w/ Bearing) This is the mechanical housing that includes

Part Numbers for MAC Encore Performance CLD Labels

Published April 23rd, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Encore Performance CLD Question: What are the part numbers for the identification and QR labels for the MAC Encore Performance CLD? Answer: The specific SKUs for the MAC Encore Performance CLD labels are as follows: Base Label (QR): 5088728-00 — LBL, PRNT, 3370, CLD QR Moving Head Label (Back): 5088726-00 — LBL, PRNT, 33

ZonePro 1261 & 1261M Replacement Mainboards

Published April 8th, 2026 by Daniel Fabriczy

Brand: DBX Models: ZonePro 1261 ZonePro 1261M Question: What are the replacement mainboard part numbers for the ZonePro 1261 and ZonePro 1261M models? Answer: The replacement mainboard PCB assemblies for these models are identified by the following part numbers: Model Part Number Description ZonePro 1261 5058068 PCB, ASY, DBX1261, 05-1062-CS Zon

ERA 600 Filter Part Numbers and Maintenance

Published April 9th, 2026 by Daniel Fabriczy

Brand: Martin Models: ERA 600 Performance Question: What are the part numbers for the replacement air filters for the Martin ERA 600 Performance, and how should they be maintained? Answer: The Martin ERA 600 Performance utilizes specific filtration for both the head and the base to ensure optimal cooling and longevity of the internal components.

MAC Aura XIP: Front Lens Screw Identification

Published April 17th, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Aura XIP Question: What are the part numbers for the two types of screws used on the MAC Aura XIP front lens assembly? Answer: The MAC Aura XIP front lens assembly utilizes two different types of fasteners. Use the following Part Numbers (PN) for identification: Large Lens Screws: PN: 5135839-00 Description: FSTNR, ECOS

Power Supply Unit for Enova DGX 3200 and 6400

Published April 8th, 2026 by Daniel Fabriczy

Brand: AMX Models: Enova DGX 3200 (DGX3200-ENC) Enova DGX 6400 (DGX6400-ENC) Question: What is the spare part number for the Power Supply Unit (PSU) used in the Enova DGX 3200 and DGX 6400? Answer: The individual Power Supply Unit (PSU) module for both the Enova DGX 3200 and DGX 6400 enclosures is: Part Number: 24-0099-SA Description: POWER SUPPL

Replacing the PSN6.5 Power Supply

Published April 7th, 2026 by Daniel Fabriczy

Brand: AMX Models: PSN6.5 (FG423-41 / FG423-43) PSR7 (FG423-49) NX series NI-X000 series NI-x100 series NI-x00 series Question: What is the current replacement for the PSN6.5 power supply? Answer: The PSN6.5 is discontinued and cannot be repaired. It has been replaced by the PSR7 (SKU: FG423-49). This unit is the official replacement for poweri

RUSH MH7 Base Screw Specifications

Published April 7th, 2026 by Daniel Fabriczy

Brand: Martin Models: RUSH MH 7 Hybrid Question: What are the specifications for the screws used in the base of the RUSH MH 7 Hybrid? Answer: The base of the RUSH MH 7 Hybrid utilizes three different types of screws depending on the specific component area: Handles: M8 x 20 mm Socket Head (requires a 6 mm Allen key) Display Area: M3 x 8 mm Button

MAC One Grid Mounting System Missing Screws

Published April 13th, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC One Mac One Grid Mounting System Question: What are the part numbers and specifications for the MAC One grid mounting system screw and washer? Answer: The mounting hardware for the MAC One grid system consists of a specific Torx screw and a matching retainer. If these components are lost or need replacement, use the foll

ERA 150 Wash Wire Set

Published April 15th, 2026 by Daniel Fabriczy

Brand: Martin Models: ERA 150 Wash Question: What is the part number for the wire set for the ERA 150 Wash? Answer: For the ERA 150 Wash, individual wires are not available separately. Only the complete wire set (harness loom) is available for order to ensure factory-standard connectivity. Part Number: 5137608-00 Description: CBL, WA, WIRE HARNES

MAC Aura XIP and Aura PXL Pogo Pin Part Numbers

Published April 21st, 2026 by Daniel Fabriczy

Brand: Martin Models: MAC Aura XIP MAC Aura PXL Question: What are the part numbers for the spring-loaded pogo pins for the MAC Aura XIP and MAC Aura PXL? Answer: The part numbers for the spring-loaded contact pins are as follows: MAC Aura XIP: 5137932-00 (FSTNR, PIN, SPR LOADED CONTACT, 13.7mm) MAC Aura PXL: 5122650-00 (FSTNR, PIN, SPR LOADED CO

C2R265-1 vs. C2R265 Driver Compatibility

Published April 16th, 2026 by Daniel Fabriczy

Brand: JBL Models: CR265F Driver CR265F-1 Driver Question: Is the recone kit C2R265-1 compatible with the older 265F (non-1) driver? Answer: No, the C2R265-1 and the C2R265 are different units and are not interchangeable. While the cones may appear visually similar, the technical specifications and construction differ between the "-1" version and

ERA 600: Base Temperature Control PCB SKU and Identification

Published April 28th, 2026 by Daniel Fabriczy

Brand: Martin Models: ERA 600 Performance ERA 600 Profile Question: What is the name and SKU for the temperature sensor located in the base of the ERA 600? Answer: The component mounted to the Power Supply (PSU) bracket in the base is the Temperature Control PCB Assembly . SKU: 5125952-00 Description: PCB ASY, TEMP CONTROL, YB00301-04A This board