My Varia Active Touch Button is Acting like Bounding Box
Escalation Article
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Brand:
- AMX
Affected Products:
- Varia 100
- Varia 80N
Summary:
Active Touch buttons on AMX Varia panels running firmware 2.13.16 behaved like bounding boxes, causing the entire button area to respond to touch instead of only the visible portion, which differed from expected Madero behaviour. The issue was reproduced, showing Active Touch and bounding box buttons responding identically. No workaround was identified. The defect is verified fixed in the latest G5 apps build 1.7.23. Updating to this build resolves the incorrect touch response.
Troubleshooting:
Update the G5 apps to build 1.7.23 to fix the issue.
If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.
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