Brand:

• AMX

Affected Products:

• AMX RMS Enterprise
   
• AMX DVX-4K60 Series All-In-One Presentation Switchers
   
• AMX DXLink 4K60 Transmitters and Receivers

Summary:

• On AMX RMS Enterprise Server version 4.8.7, DVX-4K60 presentation switchers may fail to complete device registration if a switcher firmware package is stored in the RMS Update Manager. Updating RMS Enterprise to v4.8.8 resolves this issue and restores normal device onboarding.

Troubleshooting:

• End-User Action:

1. Download and install RMS Enterprise Server v4.8.8 (or higher) from the official AMX website or resource portal.
    
2. If operating on RMS v4.8.7 prior to upgrading, remove the DVX switcher firmware file from the RMS Update Manager (or ensure the package contains a standard Readme.txt filename) and re-initialize device registration.
   
   

• Resolution: Upgrade RMS Enterprise Server to v4.8.8 or higher.
  
  
• Verification: Upload the DVX-4K60 / DXLink 4K60 firmware file into the RMS Update Manager and register a DVX-4K60 device. Confirm that both the master controller and the switcher component (Device 5002) register successfully without encountering HTTP 500 errors.