Question:

Answer:

Want to watch a VIDEO instead?

Prerequisites:

You will need a USB Flash Drive that is 32GB or smaller in size and formatted for FAT32. The formatting can be performed on either Windows or Mac computers.

1. Download the update file from the Soundcraft website (www.soundcraft.com), it will be located on the product page for your specific model Ui-series mixer. Leave the file in the zip format. If using Safari on Mac, it will automatically unzip the file after being downloaded. To prevent this, inside of Safari, navigate to “Preferences" in the toolbar, then uncheck the option “open “safe" files after downloading".
2. Copy the file to the flash drive. The file can reside in any directory.
3. Ensure a client device (iPad, tablet, phone, PC, or Mac computer) is connected to the Ui mixer's GUI.
4. Insert the flash drive into one of the Ui's USB ports. Any USB port will work except the USB I/F port (Ui24R only).
5. A prompt on the screen will show that the USB device has been inserted and mounted. After the flash drive has been read (which may take up to a minute) the update will be recognized, and the GUI will prompt you to update the mixer.
6. Select OK to confirm.
7. The Ui mixer will perform the firmware update.
8. When complete, the GUI will present another message stating whether the update has been successful or not.
9. Once the unit's firmware has been updated successfully, you must power cycle the unit and reconnect the client device. Power off for at least 15 seconds before powering back on.