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  • N3300 4K Series

N3300 Units Dropping Off From Dante Controller Frequently.

Escalation Article

Written by Richard Gregory

Updated at July 16th, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • AMX

Affected Products:

  • AMX-N33E001 - (NMX-ENC-N3312D)
  • AMX-N33E001C - (NMX-ENC-N3312D-C)
  • AMX-N33D001 - (NMX-DEC-N3322D)

Summary:

N3300 units will drop off from Dante Controller frequently on firmware v1.5.9 and v1.6.0.

Troubleshooting:

Issue fixed in latest firmware v1.7.0 or above.

N3300 Latest Firmware

If the procedure above did not resolve your issue, please contact HARMAN Service for next steps.

 

 

 

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Related Articles

  • N3300 Firmware Update
  • N3300 Stream Passwords with Special Characters
  • SVSi N3300 Latency Outside Specified Range
  • N3300 Host or Local Play Image Quality
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Related Articles

  • N3300 Firmware Update
  • N3300 Stream Passwords with Special Characters
  • SVSi N3300 Latency Outside Specified Range
  • N3300 Host or Local Play Image Quality
  • Unable to Send NUL, Hex 00, From Serial Port of N3322D
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