N2400 Host Play/Local Play Image Scaling
Escalation Article
Written by Aarron Abbasi
Updated at November 13th, 2026
Brand:
- AMX
Affected Products:
- NMX-ENC-N2412A
- NMX-DEC-N2422A
Summary:
N2400 Series devices may ignore the configured image scaling option when uploading HostPlay or LocalPlay images. Uploaded images are processed at 1280×720 regardless of the selected scaling settings, resulting in incorrect image sizing and display behavior.
Troubleshooting:
Upgrade to version 1.5.123 or newer firmware.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.