N2400 DVIOff Parameter Feedback
Escalation Article
Written by Aarron Abbasi
Updated at October 9th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- FGN2412 - NMX-ENC-N2412
- FNG2422 - NMX-DEC-N2422
Summary:
DVIOff parameter reported in response to a getStatus command will return an inaccurate response, showing a result of off irrespective of the connection status of a digital source.
Troubleshooting:
Issue resolved in version 1.5.139 or newer firmware.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.
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