N2300 Web UI HDMI and Analog Source Selection Differences
Escalation Article
Table of Contents
Brand:
- AMX
Summary:
Web UI source selection differences between older and newer N2312 units with same firmware.
Escalation Ticket:
TSC-00397599-ESC001
JIRA Ticket:
HPSD-29621
Reported Problem:
Customer reported Web UI source selection differences between some N2312 units, running the same firmware version.
Some units show:
- Auto
- HDMI Only
- VGA Only
- HDMI Priority
- VGA Priority
Other units show:
- HDMI Only
- VGA Only
Conclusion:
Due to chipset hardware changes affecting compatibility, fewer source selections options are available on late revision hardware.
On newer units, the web UI will only show the following as selectable sources:
- HDMI only
- VGA only
Affected Products:
- N2312
- N2312-C
Boards / Assemblies Affected
- Revision E (Jan 2023 or newer, units shipped with v01.01.28 firmware)
Serial Number Range
- N2312A00019650 or newer.