Anytime Help Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support
  • Guest
  • Log In
  • AKG
    Microphones Wireless Integrated Systems Automatic Mixers Headphones Discontinued Products (AKG) General AKG Inquiries Certifications (AKG)
  • AMX
    Networked A/V Distribution (AVoIP) Traditional A/V Distribution Video Signal Processing Architectural Connectivity User Interfaces Control Processing Power (AMX) Programming (AMX) Software (AMX) Discontinued Products (AMX) General AMX Inquiries Certifications (AMX)
  • BSS
    Soundweb™ Omni Soundweb™ London Soundweb™ Contrio™ Software (BSS) Discontinued Products (BSS) General BSS Inquiries Certifications (BSS)
  • Crown
    CDi DriveCore Series CDi Series Commercial Series ComTech Series DCi DriveCore Series I-Tech HD Series XLC series XLi Series XLS DriveCore 2 Series XTi 2 Series Discontinued Products (Crown) Software (Crown) General Crown Inquiries Certifications (Crown) Video Manual Series (Crown)
  • dbx
    CX Series 500 Series DriveRack Personal Monitor Control ZonePRO Zone Controllers FeedBack Suppression Microphone Preamps Dynamics Processors Crossovers Equalizers Software (dbx) Discontinued Products (dbx) General dbx Inquiries Certifications (dbx)
  • Flux::
    Immersive Processing Analysis Subscriptions General FLUX: Inquiries
  • JBL
    Cinema Sound Installed Live Portable Tour Sound Recording & Broadcast Software (JBL) Discontinued Products (JBL) Video Manual Series (JBL) General JBL Inquiries Certifications (JBL)
  • Lexicon
    Plugins Effects Processors Cinema Discontinued Products (Lexicon) Video Manual Series (Lexicon) General Lexicon Inquiries Certifications (Lexicon)
  • Martin
    Atomic ELP ERA Exterior MAC P3 VC VDO Tools Discontinued Products (Martin) General Martin Inquiries Certifications (Martin)
  • Soundcraft
    Digital Analog Connected Analog Only Discontinued Products (Soundcraft) Video Manual Series (Soundcraft) General Soundcraft Inquiries Certifications (Soundcraft)
  • General HARMAN Inquiries
    Dante
+ More
  • Home
  • AMX
  • Networked A/V Distribution (AVoIP)
  • AVoIP Control and Management
  • N Series Controller

How to Reset the Webpage for a SVSI N-Command Controller

Frequently Asked Questions

Written by Darin Olsen

Updated at May 1st, 2026

Table of Contents

Brand: Models: Question:   Answer:

Brand:

  • AMX/SVSI

Models:

SC-N8002 N-Series Controller with N-Command 2.0
SC-N8012 N-Series Controller with N-Command 2.0

Note:
Unit SN with N8002A = N-Command 1.0 (not supported)
Unit SN with N8002B = N-Command 2.0


Question:  

How do you reset the webpage for a SVSI N-Command Controller?


Answer:

The N-Command reset webpage steps:

Note: This will reset login to default:
user: admin
password: password
It will also remove saved scripts and tasks on unit. 
Unit IP's will not change. 
(This is different than a factory restore using keyboard and monitor connected to unit)

  1. Download Hercules SETUP utility or some other TCP Client: 
    https://www.hw-group.com/software/hercules-setup-utility
  2. In Hercules, select TCP Client tab.
  3. Put the IP address of the N8002/N8012 and port 50020
  4. Select Connect button
  5. Once successfully connected to N8002, put this command below and hit Send 
  • setSettings:factoryRestore:factoryRestore
        

5. Then open a web browser and go to https://<IP of N8002>/


Related Videos

guide questions

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Brand: Models: Question:   Answer:

Related Articles

  • How Many Devices are allowed on the N-Command Controller
  • How to factory restore a SVSI N-Command Controller
  • Upgrading N8000 Series Devices
  • N8002/N8012 NC 1.0 Primary/Secondary configuration
  • Configuring SVSI N-Command For LDAP

Related Articles

  • How Many Devices are allowed on the N-Command Controller
  • How to factory restore a SVSI N-Command Controller
  • Upgrading N8000 Series Devices
  • N8002/N8012 NC 1.0 Primary/Secondary configuration
  • Configuring SVSI N-Command For LDAP
Copyright © HARMAN Professional. All rights reserved. Privacy Policy | Terms of Use
Expand