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MAC One Compact Mode: Backlight Does Not Follow The Beam Output

Escalation Article


Written by Andras Schober

Updated at July 31st, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • Martin

Affected Products:

  • MAC One

Summary:

In Compact mode, the MAC One backlight does not illuminate as described in the User Manual.  When the fixture is set to Compact mode and LED output is increased, only the beam output is active while the backlight remains off.  Testing with both older (1.0.0) and newer firmware (1.1.1) versions, as well as different channel function settings, produced the same result.

Further engineering review is required to determine whether this is a software defect or a documentation discrepancy in the User Manual.


Troubleshooting:

The described behaviour resolved in the firmware version 1.2.1, released in December 2024.  

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

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